Table 136
LD 23ÑCreating an ACD queue for voice channels (continued)
Prompt
Response
IMS
YES
CMS
YES
IMA
YES
IVMS
YES
0Ð15
VSID
MAXP
xx
ALOG
YES
SDNB
<cr>
BSCW
<cr>
RGAI
<cr>
¥
¥
¥
FCTH
<cr>
CRQS
<cr>
Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide
Chapter 13: Meridian Mail configuration
Comment
Link ID of the CSL to Meridian Mail (defined
in Overlay 17)
Number of agent positions (one more than
the number of channels to be assigned). For
the example in Figure 94, you would enter 5.
Ñ end Ñ
359