Defining Voice Channels In The Channel Allocation Table (Cat) - Meridian Link/Customer Controlled Routing Installation And Upgrade Manual

366 Chapter 13: Meridian Mail configuration
Defining voice channels in the Channel Allocation Table
(CAT)
553-3202-210 Standard October 1998
The Channel Allocation Table (CAT) contains entries for each Meridian
Mail voice channel. As shown in Table 139, the CAT stores the following
voice channel attributes:
¥ Channel Location is the card location, in the Meridian Mail system, of
the voice channel.
¥ Routing Address is the TN defined for the virtual agent set in
OverlayÊ11 on the Meridian 1 (see Table 137).
¥ Link Location is card location, in the Meridian Mail system, of the
Command and Status Link (CSL).
¥ Link Type is always CSL.
¥ Primary DN specifies the Meridian Mail ACD DN created in LD 23.
¥ Channel DN is the IDN defined for the channel in LD 11.
¥ Service is always ACC, for Meridian 1 Access.
¥ Class is the lowest unused class number known to Meridian Link.
To assign dedicated channels to the Meridian Link-based application, you
must either change existing channel entries or add new ones, such that
¥ the primary DN for the voice channel is the Meridian Mail ACDÊqueue
created in Overlay 23 (see Table 136)
¥ the service type is ACC (for Meridian 1 Access)
¥ each dedicated channel has a unique class, which identifies the channel
to your application (for shared channels, Class = ALL)
Note: If a voice channel is not assigned a class number recognized by
an HEVP application, it cannot be acquired during Meridian Mail call
processing, and thus receives the default treatment for unacquired
Meridian Mail calls.