Configure Control Dns (Ccr) - Meridian Link/Customer Controlled Routing Installation And Upgrade Manual

346 Chapter 12: Meridian 1 configuration for Meridian Link/CCR

Configure Control DNs (CCR)

553-3202-210 Standard October 1998
A Control DN (CDN) is a specialized ACD queue that has no agents. One
CDN is required for each CCR script.
A CDN in controlled mode offers control of calls to applications. A CDN
when not in controlled mode is essentially the same as a CDN used in
Enhanced ACD Routing (EAR), so the CDN/EAR parameters should be
programmed in the same way other EAR CDNs are programmed at that site.
The CDN/EAR parameters are the following prompts: FRRT, FRT, SPRT,
SRT, FROA, MURT, DFDN, CEIL, RPRT, CWTH, BYTH, and OVTH.
CDNs must be configured on the MeridianÊ1 before you start scripting
in CCR. If they do not exist, any variables or associations you set up in
CCR will be lost.
Table 130
LD 23ÑDefine CDNs
Prompt Response
REQ NEW, CHG
TYPE CDN
CUST 0Ð99
CDN nnnn
FRRT 0Ð511
FRT 0Ð2044
SRRT 0Ð511
SRT 0Ð2044
IMPORTANT
Comment
New or change
Control DN for Enhanced ACD Routing
(EAR) calls
Customer number
Control DN number
First RAN route number for EAR
Seconds before unanswered EAR calls are
connected to first RAN
Second RAN route number for EAR
Seconds before unanswered calls are
connected to second RAN
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