Troubleshooting; General Troubleshooting Information - Avery Dennison Monarch 9493 SNP Administrator's Manual

T R O U B L E S H O O T I N G
Verify that the printer is operating properly, is online, and supplies
are loaded correctly.
G e n e r a l T r o u b l e s h o o t i n g I n f o r m a t i o n
Use the following information if your print server is not operating properly.
1. Verify that the printer is turned on.
2. Verify the print server is connected to the network.
The 9460 printer's display shows the <T> symbol when the printer is
connected and ready to receive data.
The 9493 printer's display shows the M or the n symbol when the
printer is connected and ready to receive data.
3. Print a test label. See Chapter 2, "Configuring the 802.11b/g and IP
Settings" for more information.
Use 2-inch supply or some information may print off the label.
If a label does not print, check the printer's display to see if it shows
a receiving status. Turn off the printer, wait fifteen seconds and then
turn it back on.
4. On the test label, verify your IP and wireless settings.
Check the "Actual SSID" and the "Sig Strength". Is the actual SSID
correct? Is the signal quality greater than zero? If the signal quality
is 0, you lost connection with the access point. If it is very low, you
may be experiencing interference or are very close to being out of
range or an access point. A value of 100 is the best you can have
for signal quality. You can probably operate at a minimum of 60, but
the number of retries is likely to increase.
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Troubleshooting 7-1