Troubleshooting - Eneo PNR-5216 Operating Instructions Manual

Troubleshooting

Problem
Login fails indicating no
server running.
Monitoring is not available.
The connection was released
during monitoring and the
Client system repeats
reconnecting.
No live video.
Two-way audio
communication is not
available.
Recording is not available.
Recording OSD is not
displayed.
Cannot operate the iNEX
program because of wrong
ID and password.
Cannot operate the iNEX
program because of wrong
port number.
I want to access Windows.
 Click the
button in the login screen and check that information about
the NVR system is set up correctly.
 Check that devices have been added to a device group.
 Check that you have authority for monitoring.
 Check the device status and the network connections for the device and
NVR system.
 Check that the streaming service is running. When the streaming service
is not running, monitoring is still available but it is restricted to fewer
users based on the maximum number of simultaneous connections
supported by the device.
 Check the camera connections in the device.
 Video display might lag because of system or network congestion.
 Check the speaker and microphone connections in the device and the
NVR system.
 Check the audio input and output settings of the device.
 Two-way audio communication is one-to-one communication. If the
device is already in audio communication with another system, try again
when the other audio communication is disconnected.
 Check that hard disk drives have enough space and a recording schedule
is set up.
 Check the device registration information. The recording function is
supported only for a device registered as admin user.
 Check the recording status of the device. If
on another NVR system or a recording service of iNEX system, only
the first NVR system or recording server that is connected to the device
records video. Once a NVR system or a recording service connects to
the device, other NVR systems or recording servers will not record video
from the device unless connection of the first NVR system or recording
service is released. To record video in the current NVR system, delete
the device registration or disable the device in the other NVR system
or iNEX system by editing the device information.
 The recording OSD might be displayed later or for longer than the
scheduled time because of the recording delays caused by system
congestion.
 Run the SecretKey program (Go to the About Menu → Click SecretKey).
When you provide the result to your dealer or distributor, you will receive
a new user ID and password.
 Check that the current port number is used in other programs or filtered
or blocked for security purposes and change the port number during the
Service Manager program setup. The default port number of administration
service is 11001, recording service is 11002, monitoring service is 11004,
streaming service is 11003 and federation service is 11000.
 To protect unnecessary system crashes, Windows is blocked. Ask your
dealer or distributor about accessing Windows.
Possible Solution
the same
Network Video Recorder
device is registered
147