Warranty; Document Revision History - Lightware MODEX-OPTS-TX User Manual

Symptom
Extenders are
not linked or
remote device
cannot be
reached
The extender is
not listed
Crosspoint
setting cannot
be changed
Module
property cannot
be changed

12. Warranty

Lightware Visual Engineering warrants this product against defects in materials and
workmanship for a period of three years from the date of purchase.
Customer shall pay shipping charges when unit is returned for repair. Lightware will cover
shipping charges for return shipments to customers.
In case of defect please contact your local representative, or Lightware at
Lightware Visual Engineering
H-1071 Budapest, Peterdy Street 15, HUNGARY
E-mail:

13. Document revision history

Document Release Date
Rev 1.1
Rev. 1.0 20-03-2014
Page 90 / 90
Root cause
Fiber cable is
connected to
the not used
channel
Optical cable
became
contaminated
Different
firmware is
installed
IP address
difference
Core module is
locked
The module is
locked
support@lightware.eu
Changes
New modules added
Initial version
Action
Optical module
Check the connectors: from TX
(Channel A) to RX (Channel B).
Use special fiber optical cable
cleaning equipment or a soft cloth to
carefully clean it.
Check the firmware in TX and RX;
the versions have to match. If
necessary do firmware upgrade.
Firmware upgrade
Check the IP address of MODEX
and the computer: they must be
under the same subnet.
Miscellaneous
Unlock the core module via the built-
in website.
Unlock the module via the built-in
website.
Refer to
Section 5.1
Section 7.8.3
and Chapter 9
Section 7.1
Section 7.8.7
Section 7.8.7
Editor
Laszlo Zsedenyi
Laszlo Zsedenyi
Section 12. Warranty