Image Vertically Stretched Or "Squeezed" Into Center Of Screen; No Image, Just Pink Snow; Non-Cinema Displays; Projector Is On But There's No Display - Christie CP2000 Setup Manual

Section 5: Troubleshooting

5.5.3 IMAGE VERTICALLY STRETCHED OR "SQUEEZED" INTO CENTER OF SCREEN

Source data converted from film and "pre-squeezed" for CP2000's display format may require use of
the anamorphic lens to regain full "scope" image width and proper proportions.

5.5.4 NO IMAGE, JUST PINK SNOW

1. Make sure the projector's lid is not open. In the event it is open, close the lid and pause or stop the
show on the server. Then, press Play on the server and wait several seconds for the projector to
receive the set of decryption keys (from the server). If after 30 seconds the projector has not
recover, pause or stop the show and try playing again. If this doesn't work, try resetting the server.
2. Make sure the IP octets for the projector and the server (Eth1 port) match.
3. CineCanvas does not have the correct projector IP address. Check the IP address of the projector
and server and change if necessary. They should match.
5.6

NON-CINEMA DISPLAYS

5.6.1 PROJECTOR IS ON BUT THERE'S NO DISPLAY

1. Ensure the lens cover is removed.
2. Ensure the douser is OPEN.
3. Ensure the lamp is ignited. If not, press the Lamp button on the TPC.
4. Ensure the correct DVI display button is selected on the TPC.
5. Ensure AC power is connected.
6. Check the cable connections and make sure the alternative source is selected.
7. Can you access test patterns? If so, check your source connections again.

5.6.2 THE DISPLAY IS JITTERY OR UNSTABLE

1. If the non-cinema display is jittery or blinking erratically, ensure the source is properly connected
and of adequate quality for detection. With a poor quality or improperly connected source, the
projector will repeatedly attempt to display an image.
2. The horizontal or vertical scan frequency of the input signal may be out of range for the projector.
For scan frequency ranges, refer to Section 8: Specifications in the CP2000 User's Manual.
3. The sync signal may be inadequate. Correct the source problem.

5.6.3 THE DISPLAY IS FAINT

1. Brightness and/or contrast may be set too low.
2. The source may be double terminated. Ensure the source is terminated only once.
3. The source (if non-video) may need sync tip clamping.
5-4 CP2000 Setup Guide
020-100070-01 Rev. 1 (10/08)