Managing Held Calls - AT&T Synapse User Manual

Managing Held Calls

To manage held calls:
12:30PM Thu Feb 23 2008 12:30PM Thu Feb 23 2008
Graham Bell Graham Bell 9-1-232-555-0176 0:01 9-800-95552007 3:00
To retriev e held call, press key
next to icon.
Transfer Transfer Conf Conf Page Park
Figure 274. Active Call
12:30PM Thu Feb 23 2008
Graham Bell 9-1-232-555-0176 0:01
To retriev e held call, press key
next to icon.
Transfer DND CallFw d Conf Page
Figure 275. Call Held
Call Management
Synapse User's Guide
1. When you are on an active call, as shown in Figure 274, press HOLD.
The Held Call Appearance icon
shown in Figure 275.
If a call has been on hold for longer than three minutes, the Deskset reminds
you with a brief ring every 30 seconds.
2. To take the call off hold, you must highlight the call and press SELECT, or press
Quick Quick
the associated Call Appearance key.
Dial Dial
More 1/3 More 1/3
Lifting the corded handset, or pressing SPEAKER or HEADSET, takes you off
hook on an Idle line; it does not take the highlighted call off of hold.
To do this with the Cordless Handset, see
page 224.
Quick
Dial
More 3/3 More 1/3
appears next to the highlighted call, as
"[Handset] Managing Held Calls" on
208