AT&T Syn248 SB35031 User Manual
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AT&T Syn248 SB35031 User Manual

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User's Guide
AT&T SB35031 Deskset
© 2013 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Syn248® is a registered trademark of Advanced American Telephones. Issue 1.0 09/13

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  • Page 1 ® User’s Guide AT&T SB35031 Deskset © 2013 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Syn248® is a registered trademark of Advanced American Telephones. Issue 1.0 09/13...

  • Page 2: Table Of Contents

    Syn248 SB35031 Deskset User’s Guide ONTENTS Preface ......................5 Additional Documentation ..........................5 Topic Navigation ..............................6 Text Conventions ..............................6 Overview......................7 Syn248 System Overview........................... 8 Deskset Description............................... 9 Deskset Hard Keys ..........................10 Deskset Idle Screen........................... 11 Setting Your Password............................12 Deskset Soft Keys..............................
  • Page 3 Syn248 SB35031 Deskset User’s Guide Call Management ..................32 Call Management..............................33 Putting a Call on Hold ............................34 Transferring a Call............................... 35 Making a Conference Call ..........................37 Putting a Conference on Hold..................... 38 Ending a Conference ........................39 Call Management Using a Headset ......................40 Accessing Items in Lists ................41...
  • Page 4 Syn248 SB35031 Deskset User’s Guide Deskset Settings ...................81 Deskset Menu ................................ 82 Deskset Settings ..............................83 Display ..............................84 Sounds ..............................84 Preferred Audio ........................... 85 User Settings................................86 Intercom Auto Answer........................88 Voicemail Memory..........................89 Name Recording ..........................90 Registering an Optional Cordless Headset ................

  • Page 5: Preface

    Syn248 SB35031 Deskset User’s Guide Back to Contents REFACE This User’s Guide provides instructions for using your Syn248 SB35031 telephone with firmware version 1.3.1 or newer, and its optional accessories. See page 97 instructions on checking the firmware version on the Deskset. Although the Quick Start Guides also include information on using the devices, this guide has information on setting up the devices and more complete information on feature usage.

  • Page 6: Topic Navigation

    Syn248 SB35031 Deskset User’s Guide Back to Contents Topic Navigation This Syn248 SB35031 Deskset User’s Guide features easy navigation between topics and the ability to return to your original topic. Bold text in blue Text in blue indicates a link to another page in the document.

  • Page 7: Overview

    Syn248 SB35031 Deskset User’s Guide Back to Contents H A P T E R VERVIEW The Syn248® Business Phone System from AT&T is for businesses that need up to 24 extensions. This system is scalable from 1 to 8 outside lines, so as your business grows, your phone system can too.

  • Page 8: Syn248 System Overview

    Syn248 SB35031 Deskset User’s Guide Back to Contents Syn248 System Overview Your Deskset is part of the Syn248 system. Syn248 differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, Syn248 uses a distributed control system over a Local Area Network (LAN). Figure 1 illustrates a sample system.

  • Page 9: Deskset Description

    Syn248 SB35031 Deskset User’s Guide Back to Contents Deskset Description The key external features of the Deskset are shown in Figure 2 and described in Table 2. 12:30PM Thu Feb 25 2010 Mary Williams 305-555-0134 0:02 Graham Bell 9-1-800-222-3111 0:13 ABC Account...

  • Page 10: Deskset Hard Keys

    Syn248 SB35031 Deskset User’s Guide Back to Contents Deskset Hard Keys The hard keys include the standard telephone dial-pad keys and the function keys shown in Figure 3 and defined in Table 3. Figure 3. Deskset Function Keys Table 3 Deskset Function Keys 1.

  • Page 11: Deskset Idle Screen

    Syn248 SB35031 Deskset User’s Guide Back to Contents Deskset Idle Screen Figure 4 identifies the basic elements of the Idle screen. Table 4 describes the call functions displayed on the Idle Screen. The Idle screen appears when the system is first turned on and when there is no call activity.

  • Page 12: Setting Your Password

    Syn248 SB35031 Deskset User’s Guide Back to Contents Other Desksets in the system share these lines and display the line status. In general, incoming calls on a line ring at all Desksets that share that line. However, your system administrator can set your Deskset to ignore calls on a selected line. Your Deskset will not ring for calls on the ignored line, but you can still view call activity for that line.

  • Page 13: Deskset Soft Keys

    Syn248 SB35031 Deskset User’s Guide Back to Contents Deskset Soft Keys The Deskset provides soft keys as illustrated in Figure 5. The soft key labels change according to the current task. For example, if you are holding a call, the key labels displayed are different from those displayed if you are making a call.

  • Page 14: Deskset Status Indicators

    Syn248 SB35031 Deskset User’s Guide Back to Contents Deskset Status Indicators Status indicators appear in the upper right-hand corner of the Deskset display, as shown in Figure 6. 12:30PM Thu Feb 25 2010 DND ON Quick Dial HoldList Page ExtList Figure 6.

  • Page 15: Call Indicators

    Syn248 SB35031 Deskset User’s Guide Back to Contents Call Indicators The Line keys, as shown in Figure 7, allow you to manage your calls. The Deskset presents call status information next to the Line keys at the side of the display. When there is an incoming call, the Line key LED flashes.

  • Page 16: Call Status Icons

    Syn248 SB35031 Deskset User’s Guide Back to Contents Call Status Icons Table 6 shows and describes the call status icons. Table 6 Deskset Call Status Icons Icon Status Icon Status Available Incoming Call Indicates an available line (if the Indicates an incoming call system administrator has not when there are no other calls.

  • Page 17: Deskset Dial-Pad Entry

    Syn248 SB35031 Deskset User’s Guide Back to Contents Deskset Dial-Pad Entry Use the dial-pad keys to enter letters and numbers into a text field. Keys 2, 3, 4, 5, 6, and 8 have three assigned letters, while keys 7 and 9 have four assigned letters, as shown in Figure 8.

  • Page 18: Using The Speakerphone

    Syn248 SB35031 Deskset User’s Guide Back to Contents Using the Speakerphone When the speakerphone is active, the (SPEAKER) key is lit. To use the speakerphone: 1. To make a call, press . The key lights up and you hear a dial tone. Begin dialing.

  • Page 19: Outgoing Calls

    Syn248 SB35031 Deskset User’s Guide Back to Contents H A P T E R UTGOING ALLS The Deskset provides several methods for making a call. You can also use an optional cordless headset to complete a call that you dialed on the Deskset.

  • Page 20: Active Call Screen

    Syn248 SB35031 Deskset User’s Guide Back to Contents Active Call Screen The active call screen, as shown in Figure 9, appears while you are on a call. 12:30PM Thu Feb 25 2010 Graham Bell 232-555-0176 2:51 Quick Dial Transfer Conf...

  • Page 21: Predialing

    Syn248 SB35031 Deskset User’s Guide Back to Contents Predialing Predial is only available when the Deskset is idle or when all calls are on hold. In Predial mode, there is no dial tone. You can only predial one phone number at a time. To begin Predial, press a dial-pad key.

  • Page 22: Live Dialing

    Syn248 SB35031 Deskset User’s Guide Back to Contents Live Dialing You can make a call by going off hook, then dialing a phone number. To dial a live number: 1. Do one of the following to go off hook (to hear the dial tone) from Idle mode: Lift the corded handset.

  • Page 23: Making A Call From A List

    Syn248 SB35031 Deskset User’s Guide Back to Contents Making a Call from a List To make a call from a list: (DIRECTORY). The Directory 1. Access the desired list entry. For example, press screen appears. See “Accessing Items in Lists” on page...

  • Page 24: Making An Intercom Call

    Syn248 SB35031 Deskset User’s Guide Back to Contents Making an Intercom Call To make an internal (extension-to-extension) call, you must press the INTERCOM key as shown in Figure 7 on page 15. By default, the fifth key down is the Intercom key, but your system administrator can configure additional Intercom keys to give you more Intercom lines.

  • Page 25: Making Calls With The Optional Dect Cordless Headset

    Syn248 SB35031 Deskset User’s Guide Back to Contents Making Calls with the Optional DECT Cordless Headset If you have an optional AT&T DECT Cordless Headset registered to your Deskset, then you can make calls with the headset. Use the Deskset dial pad to dial the number.

  • Page 26: Incoming Calls

    Syn248 SB35031 Deskset User’s Guide Back to Contents H A P T E R NCOMING ALLS When a call comes in, the Deskset rings and the incoming call information appears as shown in Figure 10 on page 27. The screen displays the caller’s name and number (if available).

  • Page 27: Incoming Call Screen

    Syn248 SB35031 Deskset User’s Guide Back to Contents Incoming Call Screen The incoming call and active call screens are shown in Figure 10. Press Answer or lift handset INCOMING CALL 12:30PM Thu Feb 25 2010 Graham Bell 232-555-0176 2:51 Graham Bell...

  • Page 28: Answering A Call

    Syn248 SB35031 Deskset User’s Guide Back to Contents Answering a Call To answer a call: Lift the corded handset.  Press to answer using the Preferred Audio Mode. See “Preferred Audio”  Answer on page Press SPEAKER to use the speakerphone.

  • Page 29: Ignoring A Call

    Syn248 SB35031 Deskset User’s Guide Back to Contents Ignoring a Call You can ignore an incoming call by pressing to silence the ringer. The silenced Ignore ringer icon appears, as shown in Figure 11. If you are on an active or held call, after you...

  • Page 30: Intercom Auto Answering

    Syn248 SB35031 Deskset User’s Guide Back to Contents Intercom Auto Answering You can set your Deskset to answer Intercom calls automatically, without your having to touch the phone to answer. See “Intercom Auto Answer” on page 88. When you enable Auto Answer, appears at the top of the Deskset screen, as shown in Figure 12.

  • Page 31: Call Forward-No Answer

    Syn248 SB35031 Deskset User’s Guide Back to Contents Call Forward–No Answer Call Forward–No Answer is a setting that redirects incoming calls. The Syn248 system has two types of Call Forward–No Answer settings. Phone Line Call Forward–No Answer can only be set by the system administrator.

  • Page 32: Call Management

    Syn248 SB35031 Deskset User’s Guide Back to Contents H A P T E R ANAGEMENT This chapter describes the call management features of the Deskset. The Deskset enables you to put calls on hold, transfer calls, and create conference calls.

  • Page 33: Call Management

    Syn248 SB35031 Deskset User’s Guide Back to Contents Call Management The Deskset call management functions begin with the active call screen shown in Figure 13. 12:30PM Thu Feb 25 2010 Graham Bell 232-555-0176 2:51 Quick Dial Transfer Conf Flash More 1/2 Figure 13.

  • Page 34: Putting A Call On Hold

    Syn248 SB35031 Deskset User’s Guide Back to Contents Putting a Call on Hold All Desksets that share assigned lines can view held calls and take calls off hold. To hold calls and manage held calls: 1. When you are on an active call, press (HOLD).

  • Page 35: Transferring A Call

    Syn248 SB35031 Deskset User’s Guide Back to Contents Transferring a Call You can transfer an active call to: an internal extension  an external number, if this function has been enabled by your system  administrator another extension‘s voicemail or your personal voicemail ...
  • Page 36 Syn248 SB35031 Deskset User’s Guide Back to Contents speak to the person to whom you are transferring the call and announce the  transfer. cancel the transfer setup screen on the first call by pressing CANCEL. The call  remains on hold.

  • Page 37: Making A Conference Call

    Syn248 SB35031 Deskset User’s Guide Back to Contents Making a Conference Call You can set up a conference call with yourself and two telephone numbers (either internal, external, or with both). To make a conference call: 1. Press from an active call screen. The call is put on hold and the conference Conf setup screen appears.

  • Page 38: Putting A Conference On Hold

    Syn248 SB35031 Deskset User’s Guide Back to Contents If you hang up while on the conference, the conference ends. If you make or answer another call, the conference continues without you. You can rejoin by pressing a corresponding Line key.

  • Page 39: Ending A Conference

    Syn248 SB35031 Deskset User’s Guide Back to Contents Ending a Conference To end a conference: From the conference screen, press: to end the conference. Both calls hang up.  EndConf to end the highlighted call. The other call remains active.

  • Page 40: Call Management Using A Headset

    Syn248 SB35031 Deskset User’s Guide Back to Contents Call Management Using a Headset You can use a corded or cordless headset with the Deskset. A corded headset can be plugged into the Headset jack on the back of the Deskset. The cordless headset must provide its own wireless radio in a base unit that is plugged into the Headset jack.

  • Page 41: Accessing Items In Lists

    Syn248 SB35031 Deskset User’s Guide Back to Contents H A P T E R CCESSING TEMS IN ISTS The Deskset has lists of phone numbers that are used for making calls and for call management. Some of the lists, like Voicemail, are explained elsewhere in this guide. In this chapter, you learn how to access an individual item in a list.

  • Page 42: About The Extension List

    Syn248 SB35031 Deskset User’s Guide Back to Contents About the Extension List You can access the Extension list illustrated in Figure 14 from Idle, Live Dialing, Transfer, and Conference Setup modes. Highlighted extension Extensions 1/16 number position/total First and last name...

  • Page 43: Accessing The Extension List

    Syn248 SB35031 Deskset User’s Guide Back to Contents Accessing the Extension List You can access the Extension list as part of the Directory when the phone is idle. See “Using the Directory” on page 52. When you go off-hook on an Intercom line, you can access the Extension list using the soft key that appears.

  • Page 44: Accessing The Quick-Dial List

    Syn248 SB35031 Deskset User’s Guide Back to Contents Accessing the Quick-Dial List The quick-dial list provides up to six entries for frequently called numbers. To access and dial quick-dial numbers: 1. Press the key to the right of 12:30PM Thu Feb 25 2010...

  • Page 45: Editing Quick Dial Entries

    Syn248 SB35031 Deskset User’s Guide Back to Contents Editing Quick Dial Entries After you access a quick-dial entry, you can add and edit quick-dial entries using the Deskset or the WebUI. To edit entries using the WebUI, see “Quick-Dial Keys” on page 106.

  • Page 46: About The Redial List

    Syn248 SB35031 Deskset User’s Guide Back to Contents About the Redial List The last 20 phone numbers that you dialed are recorded in the Redial list, as shown in Figure 15. Current Redial entry number and Name and number Redial...

  • Page 47: Accessing The Redial List

    Syn248 SB35031 Deskset User’s Guide Back to Contents Accessing the Redial List To access a Redial entry: 1. Press (REDIAL) to display the Redial list, as shown in Figure 15.   2. Press until you highlight the desired entry.

  • Page 48: Deleting Redial Entries

    Syn248 SB35031 Deskset User’s Guide Back to Contents Deleting Redial Entries You can delete a single Redial entry from the Redial list or all Redial entries. Ensure the entry you wish to delete is highlighted. To delete a single entry: 1.

  • Page 49: Searching The Directory Or Extension Lists

    Syn248 SB35031 Deskset User’s Guide Back to Contents Searching the Directory or Extension Lists Use the dial pad to view the first entry that starts with any letter. To search for a list entry on the Deskset: 1. Select a list to search, such as the Directory.

  • Page 50: Accessing The Held Calls List

    Syn248 SB35031 Deskset User’s Guide Back to Contents Accessing the Held Calls List When you or any other Deskset user puts an external call on hold, the call is displayed in the Held Calls list. From the Held Calls list, you can view and retrieve any held call in the system.

  • Page 51: Directory

    Syn248 SB35031 Deskset User’s Guide Back to Contents H A P T E R IRECTORY The Syn248 system provides three Directory lists. By default, the system displays entries from all three lists when you press (DIRECTORY). See “Viewing Directory Entries” on page 53 to learn how you can limit this display to one of the three lists.

  • Page 52: Using The Directory

    Syn248 SB35031 Deskset User’s Guide Back to Contents Using the Directory Access the Directory by pressing (DIRECTORY) to display the screen shown in Figure 16. Position in list/ Directory 1/48 number of items Full name and ABC Accountants Personal in list...

  • Page 53: Viewing Directory Entries

    Syn248 SB35031 Deskset User’s Guide Back to Contents Viewing Directory Entries You can view all Directory entries in one list, or you can view only the Personal list, System list, or Extension list. Within a list, you can press a dial-pad key to see the first name that starts with the first letter on that key.
  • Page 54 Syn248 SB35031 Deskset User’s Guide Back to Contents To change Directory settings: to display the second set of Directory soft 1. From the Directory list, press More 1/3 keys. Directory 1/48 ABC Accountants Personal 503-555-0194 Amy Lee Angela Martin 732-555-7318...

  • Page 55: Creating A New Personal List Entry

    Syn248 SB35031 Deskset User’s Guide Back to Contents Creating a New Personal List Entry You can add up to 50 personal entries to the Directory. These personal entries are only visible at your extension. To create a new Personal list entry: (DIRECTORY) to display the Directory.

  • Page 56: Editing A Personal List Entry

    Syn248 SB35031 Deskset User’s Guide Back to Contents Editing a Personal List Entry You can edit any Personal list entry while viewing the Directory. To edit a Personal list entry: (DIRECTORY) to display the Directory. 1. Press   to highlight a Personal entry.

  • Page 57: Storing Directory Entries From The Call Log Or Redial List

    Syn248 SB35031 Deskset User’s Guide Back to Contents Storing Directory Entries from the Call Log or Redial List To store a Call Log or Redial entry into your Personal list: 1. Press (CALL LOG) or (REDIAL) to access either list.

  • Page 58: Deleting A Personal List Entry

    Syn248 SB35031 Deskset User’s Guide Back to Contents Deleting a Personal List Entry You can delete any one of your Personal list entries while viewing the Directory. To delete a Personal list entry: (DIRECTORY) to display the Directory. 1. Press ...

  • Page 59: Voicemail

    Syn248 SB35031 Deskset User’s Guide Back to Contents H A P T E R OICEMAIL Your Deskset records and saves incoming voice messages. The MESSAGE WAITING LED, shown in Figure 17 on page 60, lights up when there is at least one new message.

  • Page 60: Voicemail Overview

    Syn248 SB35031 Deskset User’s Guide Back to Contents Voicemail Overview When there is at least one new message, the MESSAGE WAITING LED lights up, as shown in Figure 17. MESSAGE WAITING LED Figure 17. Message Waiting LED To access your messages, press (MESSAGES).
  • Page 61 Syn248 SB35031 Deskset User’s Guide Back to Contents Table 13. Messages List Soft Key Description Description Description Plays message. Deletes highlighted voicemail Play DelMsg message from Message list. Dials the selected entry. Moves to the next set of soft keys.

  • Page 62: Selecting Your Voicemail Greeting

    Syn248 SB35031 Deskset User’s Guide Back to Contents Selecting Your Voicemail Greeting You can have three different greetings for your voicemail. You can then choose the one that is currently appropriate. You can record a Primary Greeting to use most of the time and an Alternate Greeting for when you are out of the office.

  • Page 63: Recording A Greeting

    Syn248 SB35031 Deskset User’s Guide Back to Contents Recording a Greeting You can record a greeting up to 60 seconds long. The procedure for recording a Primary or Alternate Greeting is the same. To record either a Primary or Alternate greeting: 1.

  • Page 64: Accessing Your Messages

    Syn248 SB35031 Deskset User’s Guide Back to Contents Accessing Your Messages You can access just your new messages by pressing SELECT on the Idle screen. A list of your new messages appears. You can also access all messages (old and new) by pressing (MESSAGES).
  • Page 65 Syn248 SB35031 Deskset User’s Guide Back to Contents To play new messages: 1. On the Idle screen, press SELECT. The New Messages list appears. New Messages Graham Bell 10:17a 232-555-0176 Feb 25 Private 8:05a Quick Press for next or for previous Dial message.
  • Page 66 Syn248 SB35031 Deskset User’s Guide Back to Contents To play old and new messages: 1. Press MESSAGES to view the entire Messages list. The list is sorted with the newest messages at the top of the list.   2. To play a specific message only, press...

  • Page 67: Deleting Messages

    Syn248 SB35031 Deskset User’s Guide Back to Contents Deleting Messages You can delete a single message or all messages from the Messages list. You can also delete a single message during message playback, as described in “Accessing Your Messages” on page To delete a single message or all messages: 1.

  • Page 68: New Message Status Indications (! Icons)

    Syn248 SB35031 Deskset User’s Guide Back to Contents New Message Status Indications (! Icons) You can add a new message indication (! icon) or delete all new indications from the Messages list. Messages appear with an exclamation point to indicate that the message has not been played.

  • Page 69: Accessing Your Voicemail Remotely

    Syn248 SB35031 Deskset User’s Guide Back to Contents Accessing Your Voicemail Remotely Remote access allows you to listen to your messages or change the recorded greeting when you are away from your Deskset. Follow the voice prompts and press the appropriate dial-pad keys to navigate through the system.
  • Page 70 Syn248 SB35031 Deskset User’s Guide Back to Contents To access voicemail remotely – listen to messages: Once you have accessed the system, the main menu plays. From this menu you can listen to old or new messages as illustrated in Figure 19. You have the following options: To listen to new messages, press 1.
  • Page 71 Syn248 SB35031 Deskset User’s Guide Back to Contents To access voicemail remotely – voicemail greeting setup: 1. To set up the voicemail greeting, access the system and press 8. As illustrated in the diagram in Figure 20, you have the following options: To record a primary greeting, press 1.

  • Page 72: Call Log

    Syn248 SB35031 Deskset User’s Guide Back to Contents H A P T E R The Call Log provides available name and number information for the last 50 calls received. The newest entries replace the oldest. “Using the Call Log” on page 73 ...

  • Page 73: Using The Call Log

    Syn248 SB35031 Deskset User’s Guide Back to Contents Using the Call Log The Call Log soft keys, as shown in Figure 21 and described in Table 14, are available whenever the Call Log has at least one entry. Current entry number/...
  • Page 74 Syn248 SB35031 Deskset User’s Guide Back to Contents To access the Call Log list: 1. From the Idle screen, press (CALL LOG). The Call Log list appears with the most recent entry at the top. To view details for a Call Log entry, press the soft key until ...

  • Page 75: Reviewing The Call Log List

    Syn248 SB35031 Deskset User’s Guide Back to Contents Reviewing the Call Log List To review the Call Log list: (CALL LOG) to display the Call Log. 1. Press Call Log Graham Bell 9:55a 305-555-0176 Feb 25 Mary Williams 9:55a Unknown Caller...

  • Page 76: Listening To Voicemail From The Call Log

    Syn248 SB35031 Deskset User’s Guide Back to Contents Listening to Voicemail From the Call Log If the caller left a voice message, you can play the message from the Call Log list or from Call Log Details. To play a voice message from the Call Log: (CALL LOG) to display the Call Log.

  • Page 77: Storing Call Log Entries

    Syn248 SB35031 Deskset User’s Guide Back to Contents Storing Call Log Entries To store a Call Log entry into your Personal list: 1. From the desired Call Log entry, press to view the soft key. More 1/3 Store to store the entry in your Personal list. The Personal Entry screen 2.

  • Page 78: Deleting Call Log Entries

    Syn248 SB35031 Deskset User’s Guide Back to Contents Deleting Call Log Entries You can delete a single Call Log entry, or all Call Log entries. To delete a single Call Log entry: 1. From a highlighted Call Log entry, press .

  • Page 79: Paging

    Syn248 SB35031 Deskset User’s Guide Back to Contents H A P T E R AGING Paging allows you to broadcast what you say to more than one extension. If your system administrator has set up paging zones, you can page all extensions or a zone.

  • Page 80: Sending A Page

    Syn248 SB35031 Deskset User’s Guide Back to Contents Sending a Page You can start sending a page from the Paging Zones menu. If your system administrator has set up paging zones, you can page all extensions or a zone. To send a page: 1.

  • Page 81: Deskset Settings

    Syn248 SB35031 Deskset User’s Guide Back to Contents H A P T E R ESKSET ETTINGS You or your system administrator can customize your Deskset using the following menus and features: “Deskset Menu” on page 82  “Deskset Settings” on page 83 ...

  • Page 82: Deskset Menu

    Syn248 SB35031 Deskset User’s Guide Back to Contents Deskset Menu You can use the Deskset menus to set up many Deskset features. Access the menu by pressing (MENU), and then select options by highlighting an item and pressing SELECT, or by pressing the dial-pad key with that option number.

  • Page 83: Deskset Settings

    Syn248 SB35031 Deskset User’s Guide Back to Contents Deskset Settings Use the Deskset Settings menu, as shown in Figure 22, to access the functions and related submenus listed in Table 15 To display the Deskset Settings menu, press (MENU) and then 1.

  • Page 84: Display

    Syn248 SB35031 Deskset User’s Guide Back to Contents Display Use the Display menu to adjust your Deskset screen contrast and backlight. To access the Display menu: (MENU), then 1, and then 1. The Display menu appears. 1. Press Display 1. Contrast 2.

  • Page 85: Preferred Audio

    Syn248 SB35031 Deskset User’s Guide Back to Contents 3. Press 2 on the dial pad to choose Ringtones.   Press to select one of nine ringtones. The default is 1. Ringtone samples play when selected. 4. Press 3 on the dial pad to choose Key beeps.

  • Page 86: User Settings

    Syn248 SB35031 Deskset User’s Guide Back to Contents User Settings Use the User Settings menu to modify the settings shown in Figure 23 and listed in Table 16. User Settings 1. Greetings (Pre-Set) 2. Intercom Auto Answer 3. Voicemail Memory 4.
  • Page 87 Syn248 SB35031 Deskset User’s Guide Back to Contents To display the User Settings menu: 1. Press (MENU) and then 2. The User Settings menu appears. 2. If you have set a user password, the User Password screen appears before the User Settings menu appears.

  • Page 88: Intercom Auto Answer

    Syn248 SB35031 Deskset User’s Guide Back to Contents Intercom Auto Answer You can set the Deskset to automatically answer Intercom calls after a delay that you specify. Without touching the Deskset, you can speak to and be heard by people who call you.

  • Page 89: Voicemail Memory

    Syn248 SB35031 Deskset User’s Guide Back to Contents Voicemail Memory Your voice messages are stored on your Deskset. You can check the amount of available memory. To access the Voicemail Memory screen: 1. Press (MENU), then 2, and then 3.

  • Page 90: Name Recording

    Syn248 SB35031 Deskset User’s Guide Back to Contents Name Recording Your name recording should identify yourself to callers. If callers access the Company Directory when unanswered calls are directed to the Auto Attendant, they hear this recording upon entering your name.
  • Page 91 Syn248 SB35031 Deskset User’s Guide Back to Contents Play/Rec Name Personal Name Duration: Max allowed: Quick Dial Record Play Exit 5. Press to review the recorded name. Play . The Name Recording menu appears. 6. Press Exit To delete a personal name: 1.

  • Page 92: Registering An Optional Cordless Headset

    Syn248 SB35031 Deskset User’s Guide Back to Contents Registering an Optional Cordless Headset You can register only one AT&T DECT Cordless Headset to a Deskset. When a Deskset has cordless accessories, they are all part of the same extension, and only one device can be used at a time.

  • Page 93: Deregistering A Cordless Headset

    Syn248 SB35031 Deskset User’s Guide Back to Contents Deregistering a Cordless Headset You must deregister cordless accessories before you can register them to different Desksets. If you remove a Deskset from the system, first deregister any cordless accessories. To deregister a cordless accessory: 1.

  • Page 94: Cordless Accessory Registration And Deregistration Time-Out

    Syn248 SB35031 Deskset User’s Guide Back to Contents Cordless Accessory Registration and Deregistration Time-Out If the cordless device is registered to another Deskset or telephone, it must be deregistered first. See “Deregistering a Cordless Headset” on page For security reasons, the registration process on both the Deskset and the cordless accessory terminates after two minutes if registration is not successful.

  • Page 95: Setting And Changing Your Password

    Syn248 SB35031 Deskset User’s Guide Back to Contents Setting and Changing Your Password Use the Password menu to set, change, or clear your password. This setting can also be controlled on the WebUI. Once the password has been cleared, password entry is no longer necessary for User Settings, voicemail and the WebUI.

  • Page 96: Admin Settings

    Syn248 SB35031 Deskset User’s Guide Back to Contents Admin Settings The Admin Settings are determined by your system administrator. Only someone with access to the system administrator’s password can change the Admin Settings. To display the Admin Settings menu: 1. Press (MENU) and then 3.

  • Page 97: Deskset Information

    Syn248 SB35031 Deskset User’s Guide Back to Contents Deskset Information Use the Deskset Information screen, shown in Figure 24, to find the Deskset's IP Address, which you will need to access the WebUI. The other Deskset information may be used by your system administrator or the installer.

  • Page 98: Auto-Attendant Settings

    Syn248 SB35031 Deskset User’s Guide Back to Contents Auto-Attendant Settings If your system administrator has set your extension as the Operator extension, you can use the Deskset to select the Auto Attendant. The Auto Attendant can answer calls during periods when your office is closed or when calls go otherwise unanswered. The Auto Attendant has a voice greeting and an interactive menu to enable callers to reach the desired extension.

  • Page 99: Using Do Not Disturb (Dnd)

    Syn248 SB35031 Deskset User’s Guide Back to Contents Using Do Not Disturb (DND) Do Not Disturb (DND) silences incoming ringing and paging. However, when DND is on, you can still answer incoming calls. The incoming call screen appears and the Line key LED flashes.

  • Page 100: Web Interface

    Syn248 SB35031 Deskset User’s Guide Back to Contents H A P T E R NTERFACE Use an Internet browser to access the Web User Interface (WebUI) that resides on your Deskset. See “Accessing the Web User Interface (WebUI)” on page 101.

  • Page 101: Accessing The Web User Interface (Webui)

    Syn248 SB35031 Deskset User’s Guide Back to Contents Accessing the Web User Interface (WebUI) To access the WebUI: 1. Ensure that your computer is connected to the same network as the Syn248 system. In most cases, your computer will already be connected to the network through the PC port on the back of a Deskset.

  • Page 102: Error Handling

    Syn248 SB35031 Deskset User’s Guide Back to Contents Error Handling If you type an invalid value into one of the WebUI fields and click , the page is not saved. The WebUI displays an error message at the top of the page. The field with the incorrect value is highlighted in yellow, as shown in Figure 25.

  • Page 103: Basic Settings

    Syn248 SB35031 Deskset User’s Guide Back to Contents Basic Settings The remaining procedures in this chapter assume that you have already logged on to the WebUI. See “Accessing the Web User Interface (WebUI)” on page 101 After logging on, the Basic Settings page appears as shown in Figure 26. Your Extension Name, which the system administrator enters, is displayed on internal calls.

  • Page 104: Personal Directory

    Syn248 SB35031 Deskset User’s Guide Back to Contents Personal Directory To allow easy dialing, you can create a Personal Directory that is only available from your extension. You can also view and edit Personal Directory entries using the Deskset. “Directory” on page To add an entry to the Personal Directory: 1.
  • Page 105 Syn248 SB35031 Deskset User’s Guide Back to Contents To edit Personal Directory entries: 1. In the navigation menu at left, click Personal Directory. The Directory List page appears. 2. Click [Edit] next to the entry to be edited. The Edit Personal Directory List Entry page appears.

  • Page 106: Quick-Dial Keys

    Syn248 SB35031 Deskset User’s Guide Back to Contents Quick-Dial Keys To add or edit quick-dial entries: 1. In the navigation menu at left, click Quick Dial Keys. The Quick Dial Keys page appears. 2. Enter names and telephone numbers or extensions in the Name and Number columns.

  • Page 107: Help

    Syn248 SB35031 Deskset User’s Guide Back to Contents Help To access WebUI Help: 1. In the navigation menu at left, click Help. A PDF Help file opens. 2. To view a topic, click the link for that topic. The page for that topic appears.

  • Page 108: Troubleshooting

    Syn248 SB35031 Deskset User’s Guide Back to Contents H A P T E R ROUBLESHOOTING If you have difficulty operating your Deskset and accessories, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 109  “Display Messages” on page 111 ...

  • Page 109: Common Troubleshooting Procedures

    Syn248 SB35031 Deskset User’s Guide Back to Contents Common Troubleshooting Procedures Follow these procedures to resolve common issues. Resolving General Functional Issues To resolve a blank screen or device that does not work at all: Ensure the AC plug is plugged into an electrical outlet not powered by a wall ...
  • Page 110 Syn248 SB35031 Deskset User’s Guide Back to Contents To resolve problems with a cordless device: For features or audio problems, make sure that the Deskset associated with the cordless device does not share the problem. If it does, look in Deskset Troubleshooting. See “Other...

  • Page 111: Display Messages

    Syn248 SB35031 Deskset User’s Guide Back to Contents Display Messages The screen is blank or the Deskset menu does not work. Probable Cause Corrective Action There may be no power or “To resolve a blank screen or device that ...
  • Page 112 Syn248 SB35031 Deskset User’s Guide Back to Contents Probable Cause Corrective Action The same Deskset extension Disconnect the network cable and reset the  number already exists. Deskset to factory defaults. Insert a pen or paper clip into the reset hole and press for more than five seconds.

  • Page 113: Calls Generally

    Syn248 SB35031 Deskset User’s Guide Back to Contents Calls Generally Calls are dropped. Probable Cause Corrective Action Restoring Deskset settings or Your system administrator should avoid updating  updating software while that software or restoring Deskset settings when you extension is in use will cause are likely to be using the phone.
  • Page 114 Syn248 SB35031 Deskset User’s Guide Back to Contents You hear static, sudden silences, gaps in speech, or garbled speech. Probable Cause Corrective Action You may be experiencing Your LAN administrator should ensure the  network problems. following minimum guidelines are met: A switched network topology is ...
  • Page 115 Syn248 SB35031 Deskset User’s Guide Back to Contents You are unable to transfer a call to an outside phone number. Probable Cause Corrective Action Transferring to an outside Check that your system administrator has  phone number has been enabled transferring to an outside phone number.

  • Page 116: Incoming Calls

    Syn248 SB35031 Deskset User’s Guide Back to Contents Incoming Calls Your Deskset does not receive incoming calls. Probable Cause Corrective Action Incoming call notifications Verify that Do Not Disturb is off. Make sure that  have been suppressed or is not in the top right corner of the...
  • Page 117 Syn248 SB35031 Deskset User’s Guide Back to Contents Caller ID is not working. The display shows  Phone#  and a digit for the name, and the same digit for the phone number. Probable Cause Corrective Action Your organization does not Caller ID is a subscription service.

  • Page 118: Outgoing Calls

    Syn248 SB35031 Deskset User’s Guide Back to Contents Outgoing Calls No dial tone. Probable Cause Corrective Action Handset cord is plugged into Ensure the handset cord is plugged into the  the wrong jack. handset jack on the side of the Deskset. Do not connect the handset cord to the corded headset jack on the back of the Deskset.

  • Page 119: Voicemail

    Syn248 SB35031 Deskset User’s Guide Back to Contents Voicemail Voicemail is not received at the extension you called. Probable Cause Corrective Action The extension’s voicemail Delete messages.  memory is full. Extension is unplugged. Plug in the extension.  Your Deskset does not receive voicemail.
  • Page 120 Syn248 SB35031 Deskset User’s Guide Back to Contents The system does not respond to remote voicemail commands. Probable Cause Corrective Action The system cannot detect Confirm you have entered star, star (**) before  Dual-Tone Multi-Frequency entering your remote access code (user (DTMF) tones, which are the password).

  • Page 121: Other Deskset Features

    Syn248 SB35031 Deskset User’s Guide Back to Contents Other Deskset Features Other Desksets do not appear in the extension list. Probable Cause Corrective Action The Deskset is not connected Verify that the first two sections of the IP address ...

  • Page 122: Webui

    Syn248 SB35031 Deskset User’s Guide Back to Contents WebUI Unable to access the WebUI Log-in page from my computer. Probable Cause Corrective Action The computer is not Verify the IP address. You must correctly enter  connected to the same...

  • Page 123: Pc/Deskset Interaction

    Syn248 SB35031 Deskset User’s Guide Back to Contents PC/Deskset Interaction Internet connection or access to the local network on your computer does not work after installing the Deskset. Probable Cause Corrective Action The network cables are not Check that the network cable from the computer ...

  • Page 124: Cordless Headset

    Syn248 SB35031 Deskset User’s Guide Back to Contents Cordless Headset The headset is not responding. Probable Cause Corrective Action The headset has lost 1. Disconnect the cordless headset battery. connection to the Deskset. 2. Wait three minutes. 3. Install the battery again and place the cordless headset into the charger.
  • Page 125 Syn248 SB35031 Deskset User’s Guide Back to Contents The headset registration is not working. Probable Cause Corrective Action The headset and the Deskset Confirm that you have placed the headset in the  are not communicating with charger before you press...

  • Page 126: Cordless Headset" On Page

    Syn248 SB35031 Deskset User’s Guide Back to Contents No dial tone. Probable Cause Corrective Action Headset cannot Verify that the Deskset can make external calls.  communicate with Deskset. For more information, see “Outgoing Calls” on page 118 You may be out of range of the Deskset; move ...
  • Page 127 Syn248 SB35031 Deskset User’s Guide Back to Contents A buzzing sound on my cordless headset. Probable Cause Corrective Action Noise interference. Move the headset at least 12 inches (30 cm) away  from the Deskset. Other electronic products can cause interference ...

  • Page 128: Appendixes

    Syn248 SB35031 Deskset User’s Guide Back to Contents PPENDIXES Appendix A: Deskset Soft Keys The Syn248 Deskset features keys below the LCD screen. The bottom of the LCD displays the appropriate label for each key as the function of the key changes.
  • Page 129 Syn248 SB35031 Deskset User’s Guide Back to Contents Table 17. Deskset Soft Key Functions (Continued) Function Description Function Description Switches between first and last name Cancels proposed action. sort in the Directory and Extension Initiates a page. lists. Pauses message playback or inserts a Initiates a hook flash.

  • Page 130: Appendix B: Technical Specifications

    Syn248 SB35031 Deskset User’s Guide Back to Contents Appendix B: Technical Specifications Table 18 lists the technical specifications for the SB35031 Deskset. Table 18. Technical Specifications Feature Specification Frequency Control Crystal controlled PLL synthesizer Transmit Frequency 1921.536–1928.448 MHz Nominal Effective Range Maximum power allowed by FCC (Federal Communications Commission) and IC (Industry Canada).

  • Page 131: Appendix C: Maintenance

    Syn248 SB35031 Deskset User’s Guide Back to Contents Appendix C: Maintenance Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it.

  • Page 132: Appendix D: Important Safety Instructions

    Syn248 SB35031 Deskset User’s Guide Back to Contents Appendix D: Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.

  • Page 133: Appendix E: Gpl License Information

    Syn248 SB35031 Deskset User’s Guide Back to Contents Appendix E: GPL License Information Portions of the software associated with this product are open source, and fall within the scope of the GNU General Public License (GPL). Accordingly, those portions of code are available to the public, consistent with the requirements of the GPL, in either source code format or object code format, depending upon the nature of the code at issue.

  • Page 134: Glossary

    Syn248 SB35031 Deskset User’s Guide Back to Contents LOSSARY This glossary provides definitions that apply to the Syn248 telephone system. active call: An established telephone call that is not on hold. analog phone: A non-Syn248 telephone that plugs directly into a normal telephone wall plug or into the Syn248 Gateway BYPASS port.
  • Page 135 Syn248 SB35031 Deskset User’s Guide Back to Contents Ethernet: A type of computer networking technology that connects devices via Local Area Networks (LANs). Extension list: A list of names and extension numbers for the Syn248 system telephones. extension number: The three-digit number representing each Deskset.
  • Page 136 Syn248 SB35031 Deskset User’s Guide Back to Contents off hook: Indicates that you are on a phone call, have lifted the corded handset, or have pressed the (SPEAKER) or (HEADSET) keys to answer a call or to prepare to make a call.

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