AT&T Synapse User Manual page 289

Symptom
MoH is not playing and If the
AUX IN LED (right of the ATA
LCD screen) is GREEN.
Troubleshooting
Synapse User's Guide
Probable Cause
MoH not properly configured.
Corrective Action
Verify that the audio source is playing and not muted.
Set the MoH output volume level by adjusting the
playback volume of the music source device connected to
the ATA. You may need to set the volume near the
maximum.
Some MoH sources without volume controls, such as
those with audio-out jacks, are usually very loud and
might be too loud.
Synapse limits the volume of the sound delivered to the
phone line. Because of this, there may be audio clipping
(missing sounds) for some sources.
Some forms of music do not play well over a telephone
line.
Verify that the audio source meets the electrical
specifications for ATA AUX IN. See
Specifications" on page
Verify that Hold Announcement is not playing a silent
message.
See "Hold Settings and [ATA] Music on Hold (MoH)"
in the Synapse Administrator's Guide at
www.telephones.att.com/
synapseguides
announcement.
289
ATA MoH Troubleshooting
"Appendix B: Technical
317.
to play the recorded hold