AT&T Synapse User Manual page 293

Symptom
Overhead paging (OHP) is
not working. (Continued)
With multi-zone paging, no
paging zone includes
Overhead Page.
Unable to make phone calls
on the extension configured
for the FXS OHP jack.
Troubleshooting
Synapse User's Guide
Probable Cause
The OHP may not be properly
installed.
Multi-zone paging does not
allow a combination of OHP
equipment and Desksets
within one paging zone.
System limitation.
Corrective Action
For OHP equipment connected to an FXS port, verify
WebUI configuration.
a. Connect a corded phone to the FXS port configured
for paging.
b. Verify that the phone rings when paged.
c. If the phone does not ring, there is a problem with the
WebUI configuration or the installation at the ATA.
d. If the phone rings, the configuration allows
communication with the OHP, verify your paging
equipment:
Does it have power?
Is it turned on?
Refer to your paging equipment
documentation if there are still problems.
Page OHP zones separately from Desksets.
Once an FXS is configured for OHP, it cannot be used for
audio calls, nor will it receive voice calls.
293
ATA OHP Troubleshooting