Page 1 © 2010 Advanced American Telephones. All Rights Reserved. AT&T, the AT&T logo and the slogan “Your world. Delivered. ” are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse™ is a trademark of Advanced American Telephones. Issue 2.0 9/10...
Page 2: Table Of Contents
Synapse User’s Guide ONTENTS Preface..................................11 Topic Navigation ................................................12 Text Conventions ...............................................14 Deskset and Optional Cordless Handset Menu Navigation..........................15 Additional Documentation ............................................15 Overview .................................. 16 SB67030 Deskset...............................................19 Deskset Description..........................................19 Deskset Idle Screen..........................................20 Deskset Soft Keys.............................................21 Deskset Idle Screen Soft Keys....................................21 Deskset Status Indicators........................................22...
Page 3 Synapse User’s Guide [Handset] SB67040 Cordless Handset (Optional) ..................................32 [Handset] Cordless Handset Description..................................33 [Handset] Cordless Handset Liquid Crystal Display (LCD) ..........................35 [Handset] Cordless Handset LCD Screen Types ..............................36 [Handset] Cordless Handset Soft Keys ..................................38 [Handset] Cordless Handset Screen Icons..................................38 [Handset] Using the Cordless Handset Speakerphone............................40 [Handset] Switching Between Deskset and Cordless Handset ........................41...
Page 4 Synapse User’s Guide Settings..................................65 Deskset Menu ................................................66 Deskset Settings.................................................67 Display................................................68 Sounds ................................................69 Preferred Audio ............................................70 User Settings................................................71 Greetings ..............................................73 Recording a Greeting........................................74 Call Forward All and Call Forward–No Answer ................................75 Call Fwd All – Mailbox ........................................77 Call Fwd All – Extension ......................................78 Call Fwd All –...
Page 5 Synapse User’s Guide [Handset] Cordless Handset Settings......................................97 [Handset] Setting Contrast .........................................98 [Handset] Setting the Sounds ......................................99 [Handset] Using the VOLUME key to set the Ringer and Voice Volume ..................100 [Handset] Setting the Cordless Handset to Factory Default .......................... 102 [Handset] Viewing the Product ID....................................
Page 6 Synapse User’s Guide Directory.................................128 Using the Directory..............................................129 Viewing Directory Entries ........................................... 130 Creating a New Personal List Entry ......................................132 Editing a Personal List Entry..........................................133 Storing Directory Entries from the Call Log or Redial List ..............................134 Deleting a Personal List Entry.......................................... 135 Directory Sort ................................................
Page 7 Synapse User’s Guide Call Log...................................166 Using the Call Log..............................................167 Managing Missed Calls............................................168 Reviewing the Call Log List ..........................................169 Voicemail Messages in Call Logs....................................171 Storing Call Log Entries............................................172 Deleting Call Log Entries ............................................ 173 [Handset] Accessing the Call Log with the Cordless Handset ............................175 [Handset] Using the Call Log ......................................
Page 8 Synapse User’s Guide Call Screening ................................................199 Auto Answering ............................................... 200 [Handset] Answer a Call with the Cordless Handset ................................201 [Handset] Incoming Call Indication ..................................... 202 [Handset] Answer a Call ........................................203 [Handset] Multiple Incoming Calls....................................204 Call Management..............................205 Call Management..............................................
Page 9 Synapse User’s Guide [Handset] Parking a Call ........................................227 Parking an Active or Held Call....................................227 [Handset] Retrieving a Parked Call From Any Extension......................... 228 [Handset] Using a Corded Headset ..................................... 229 Call Management Using Headsets ......................................... 230 Paging ..................................231 Paging ..................................................
Page 10 Synapse User’s Guide Cordless Headset Troubleshooting........................................ 281 ATA Troubleshooting ............................................286 [ATA] General Troubleshooting ..................................... 286 [ATA] Music on Hold (MoH) Troubleshooting................................288 [ATA] Overhead Paging (OHP) Troubleshooting ..............................292 [ATA] Fax Configuration Troubleshooting ................................306 [ATA] Analog Phone Troubleshooting..................................310 [ATA] Group Mailbox Troubleshooting ..................................
Page 11: Preface
Synapse User’s Guide REFACE This user’s guide provides instructions for using your Synapse telephone and its optional accessories. Although the Quick Start Guides also include information on using the devices, this guide has information on setting up the devices and more complete information on feature usage.
Page 12: Topic Navigation
Synapse User’s Guide Topic Navigation This user’s guide allows easy navigation between topics and the ability to return to your original topic. Figure 1 illustrates the navigation conventions within the user’s guide. Back to Table of Contents Click on the page heading to move to the Table of Contents.
Page 13 Synapse User’s Guide Figure 2 illustrates the navigation features of Adobe® Reader. Adobe Reader Find (Ctrl +F) Enter words or phrases that you want to find in this document. Adobe Reader Search Select Edit –> Search... on the Menu bar to...
Page 14: Text Conventions
Synapse User’s Guide Text Conventions Table 1 lists text formats and their uses. Table 1. Description of Text Conventions Text Format Description Screen Identifies text that displays on the screen in a menu or prompt. HARD KEY or DIAL-PAD KEY Identifies a hard key, including the Dial-Pad keys.
Page 15: Deskset And Optional Cordless Handset Menu Navigation
The procedures in this guide use the numeric keypad entry as the preferred method for selecting a function. Additional Documentation Downloadable copies of all Synapse documents, including user’s and administrator’s guides, installation instructions and www.telephones.att.com/synapseguides...
Page 16: Overview
H A P T E R VERVIEW The Synapse™ Business Phone System from AT&T is for businesses that need up to 50 extensions. This system is scalable from 1 to 16 outside lines, so as your business grows, your phone system can too. The Synapse Business Phone System provides simplicity without sacrifice—it's simple to install, manage, and use, without sacrificing any of the features you...
Page 17 5. AT&T SB67050 Analog Terminal Adapter (ATA - Optional) — The ATA allows the integration of non-Synapse devices, such as analog telephones, a fax machine, overhead paging equipment, and a music-on-hold source into the Synapse system. It also provides Group Mailboxes to allow different people to access the same Mailbox.
Page 18 Synapse User’s Guide The system shown in Figure 3 differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, the system uses a distributed control system over a new or existing Local Area Network (LAN).
Page 19: Sb67030 Deskset
Synapse User’s Guide SB67030 Deskset You can use the Deskset alone, or with the optional accessories: SB67040 Cordless Handset and TL7600 Cordless Headset. Deskset Description Figure 4 identifies and describes the display and key functional areas for the Deskset. Liquid Crystal Display (LCD)
Page 20: Deskset Idle Screen
Synapse User’s Guide Deskset Idle Screen Figure 5 identifies the basic elements and describes the call functions displayed on the Idle screen. The Idle screen displays when the system is first turned on and when there is no call activity. The display is backlit when you are using it, but the backlight turns off 30 seconds after the most recent button press.
Page 21: Deskset Soft Keys
Synapse User’s Guide Deskset Soft Keys The Deskset provides soft keys as illustrated in Figure 4 on page 19. The soft key labels change according to the current task. For example, if you are forwarding a call, the key labels displayed are different from those displayed if you are making a call.
Page 22: Deskset Status Indicators
Synapse User’s Guide Deskset Status Indicators Status indicators appear in the upper right-hand corner of the Deskset display, as shown in Figures 6 and 7. Figure 7. Example of Call Forward On Figure 8. Example of DND On Status messages include: Displays when Call Forward All is on.
Page 23: Deskset Call Appearances
Synapse User’s Guide Deskset Call Appearances The five Call Appearance keys and icons, as shown in Figure 9, allow you to manage your calls. The Deskset presents call information next to the Call Appearance keys at the side of the display. When there is an incoming call, the Call Appearance Light-Emitting Diode (LED) on the key flashes.
Page 24: Deskset Call Appearance Icons
If the corded handset, corded or Cordless Headset, speakerphone, or Cordless Handset goes off hook, the next available Call Appearance icon changes to show the active call off-hook status. For information on installing corded or Cordless Headsets, see the Synapse System Installation Guide at www.telephones.att.com/synapseguides Table 3 describes the available Call Appearance icons.
Page 25: Deskset Call Appearance Operation
Synapse User’s Guide Table 3. Deskset Call Appearance Icons (Continued) Icon Status Icon Status Cordless Handset Conference On Hold This icon indicates that the optional Cordless Flashes when a conference call is on hold. Handset is currently in control of operations.
Page 26: Deskset Call Appearance Timer
Synapse User’s Guide Deskset Call Appearance Timer The Call Appearance Timer displays the duration of the current state of the call, such as how long the call has been held. Deskset Call Appearance LEDs The Call Appearance LED flash patterns indicate call status as described in Table 4.
Page 27: Deskset Hard Keys
Synapse User’s Guide Deskset Hard Keys The hard keys include the standard telephone numeric keys and a set of function keys defined in Figure 10. Numeric Keys SELECT Navigation Usually selects a highlighted option. Moves the cursor up/down/left/ right on the display.
Page 28: Deskset Dial-Pad Entry
Synapse User’s Guide Deskset Dial-Pad Entry Use the dialing keys to enter alphabetical characters into a text field. Digits 2, 3, 4, 5, 6, and 8 have three assigned letters, while digits 7 and 9 have four assigned letters, as shown in Figure 11. The keys function as follows: 1.
Page 29: Deskset Confirmation Screens
Synapse User’s Guide Deskset Confirmation Screens Confirmation screens require that you confirm a choice by pressing , as Messages shown in Figure 13. Are you sure you want to delete all messages? Press to delete all messages. Press to cancel.
Page 30: Using The Deskset Speakerphone
Synapse User’s Guide Using the Deskset Speakerphone When the speakerphone is active, the SPEAKER hard key is backlit. To use the speakerphone: To initiate a call, press SPEAKER. The key becomes backlit and you hear dial tone. Begin dialing. To end a call, press SPEAKER. The key backlight goes out.
Page 31: Auto Attendant Information
Auto Attendant Information The Synapse telephone system features an Auto Attendant that allows a caller to be automatically transferred to a Synapse extension without the intervention of a receptionist. The system features an interactive voice menu to guide callers to the desired extension.
Page 32: [Handset] Sb67040 Cordless Handset (Optional)
Synapse User’s Guide [Handset] SB67040 Cordless Handset (Optional) This optional Cordless Handset, shown in Figure 16, supports most functions of the Deskset, including hands-free speakerphone, once it is registered to your Deskset. Use your AT&T SB67030 Deskset to register your Cordless Handset. See “To register the...
Page 33: [Handset] Cordless Handset Description
Synapse User’s Guide [Handset] Cordless Handset Description Figure 17 and Figure 18 on page 34 illustrate and describe the Handset keys and the corded headset jack. Soft Keys Belt Clip Labels in the display change according to the current task.
Page 34 Synapse User’s Guide SELECT Selects an option out of a menu or Liquid Crystal Display (LCD) list. Provides instructions and status information. Navigate Left Scrolls or cycles through list entries. Performs backspace Navigate Up function. Use during message playback to jump back eight Scrolls through list entries.
Page 35: [Handset] Cordless Handset Liquid Crystal Display (Lcd)
Synapse User’s Guide [Handset] Cordless Handset Liquid Crystal Display (LCD) The Idle screen shown in Figure 19 displays when the Handset screen is on with no active or held calls. Time and Date. Status for Battery, Do Not 12:30p Feb 23 Disturb, or Call Forward, and Voicemail memory full.
Page 36: [Handset] Cordless Handset Lcd Screen Types
Synapse User’s Guide [Handset] Cordless Handset LCD Screen Types The Handset provides several types of screens to assist you, as shown in Table 5. Table 5. Cordless Handset Screen Types The highlighted entry in 12:30p Feb 23 INCOMING the Incoming Call screen...
Page 37 Synapse User’s Guide Table 5. Cordless Handset Screen Types (Continued) Interaction screens display lists Notification screens alert you 12:00a Dec 01 12:00a Dec 01 12:00a Dec 01 12:30p Feb 23 that an action has been of choices you can make. To...
Page 38: [Handset] Cordless Handset Soft Keys
Synapse User’s Guide [Handset] Cordless Handset Soft Keys The Handset provides soft keys as illustrated in Figure 19 on page 35. The Handset soft keys provide a variety of functions determined by the current action. If you are forwarding a call, for example, the soft keys displayed are different from those displayed if you are making a call.
Page 39 Synapse User’s Guide Table 6. Cordless Handset Screen Icons (Continued) Icon Function Description Speaker or page Appears when user switches to speakerphone or when paging. Headset in use Appears when a Headset is on a call. Voicemail message Appears in the Call Log to indicate that a caller has left a Voicemail message.
Page 40: [Handset] Using The Cordless Handset Speakerphone
Synapse User’s Guide [Handset] Using the Cordless Handset Speakerphone When the speakerphone is active, the SPEAKER hard key is lit. In Idle or Dial mode, this hard key behaves like PHONE, except that audio is from the speakerphone. To use the speakerphone: To initiate a call, press SPEAKER.
Page 41: [Handset] Switching Between Deskset And Cordless Handset
Synapse User’s Guide [Handset] Switching Between Deskset and Cordless Handset When you are on a call at a Deskset and you need to move away from the Deskset, switch the 12:30p Feb 23 call to the Cordless Handset. EXT 201 [Handset] To switch a call from Deskset to Handset: Deskset in Use.
Page 42: [Handset] Sb67030 Deskset/Sb67040 Cordless Handset Comparison
You can send pages only to all extensions (not to paging zones) from the Cordless Handset, but you cannot receive them. See “[Handset] Paging” on page 236. [ATA] If your Synapse system includes an optional Overhead Paging (OHP) system, you cannot send pages though it. View other held calls You can cycle though held calls in the Call Deck.
Page 43 Synapse User’s Guide The following Deskset features are not available on the Handset: Record a Voicemail greeting Copy Call Log entries into your Personal Directory list Copy Redial numbers into your Personal Directory list Create, edit, or delete your Personal Directory list...
Page 44: [Handset] Cordless Handset Battery Charging
Synapse User’s Guide [Handset] Cordless Handset Battery Charging Place the Handset in the charger when not in use. When fully charged, the Handset battery provides approximately five hours of talk time or three days of standby time. To charge the Handset battery: Place the Handset in the charger, as shown in 12:00a Jan.
Page 45: [Handset] Cordless Handset Low Battery Notification
Synapse User’s Guide [Handset] Cordless Handset Low Battery Notification When the battery is low, the Handset emits an alert tone and displays the notification screen shown in Figure 24. To handle low battery notification: 1. Press to exit the notification screen.
Page 46: [Handset] Cordless Handset Link Loss Notification
Synapse User’s Guide [Handset] Cordless Handset Link Loss Notification If the Handset leaves the operating range of the Deskset, or if there is radio frequency (RF) interference, a Lost connection with Deskset notification screen displays, as shown in Figure 25, and the Handset searches for the Deskset. If the Deskset is not found within five seconds, the Searching for Deskset…...
Page 47: [Handset] Searching A List Using The Cordless Handset Dial Pad
Synapse User’s Guide [Handset] Searching a List Using the Cordless Handset Dial Pad To search for a list entry: 1. Press DIR to display the Directory shown in Figure 26. 1/48 ABC Account... 9-503-555-0194 Press OPTIONS, then 4 to display the Extension list.
Page 48: [Handset] Dial-Pad Entry
Synapse User’s Guide [Handset] Dial-Pad Entry Use the dialing keys to enter alphabetical characters to search the Directory and Extension lists. See “[Handset] Accessing and Managing Items in Lists with the Cordless Handset” on page 117. Digits 2, 3, 4, 5, 6, and 8 have three assigned letters, while digits 7 and 9 have four assigned letters, as shown in Figure 27.
Page 49: [Headset] Tl7600 Cordless Headset (Optional)
Synapse User’s Guide [Headset] TL7600 Cordless Headset (Optional) This optional Cordless Headset, shown in Figure 28, provides a 500-foot range and easy one-button answering once it is registered to your Deskset. Use your AT&T SB67030 Deskset to register your Cordless Headset. See “To register the TL7600...
Page 50: [Headset] Cordless Headset Description
Synapse User’s Guide [Headset] Cordless Headset Description The registration process described in the manual that comes with the Cordless Headset is not appropriate for the SB67030 Deskset, which has a different process. The correct process is described in “To register the TL7600 Cordless Headset:”...
Page 51: [Headset] Cordless Headset Operation
Synapse User’s Guide [Headset] Cordless Headset Operation Table 7. TL7600 Cordless Headset Operation Function Description Operation Ringtone silencing Press MUTE/ to temporarily silence the ringtone in the FLASH Headset earpiece. This silences the ringtone without disconnecting the call. The next incoming call rings normally at the preset volume.
Page 52 Synapse User’s Guide Table 7. TL7600 Cordless Headset Operation (Continued) Function Description Operation Alert tones Three short beeps. VOLUME +/– keys are pressed when the volume is already at its highest or lowest setting. The Headset is not registered and the Headset ON/OFF button was pressed.
Page 53: [Ata] Analog Terminal Adapter (Ata - Optional)
Synapse User’s Guide [ATA] Analog Terminal Adapter (ATA - Optional) The optional ATA, shown in Figure 30, allows the integration of the following non-Synapse devices. The ATA must be set up and configured by your system administrator. Analog telephones, including conference phones...
Page 54: Web Interface
NTERFACE Use an Internet browser to access the Web User Interface (WebUI) that resides on all the Synapse Gateways and Desksets. Use the WebUI to configure certain system features. To save WebUI changes, click If you type an invalid value into one of the fields on the web page, clicking does not save the page.
Page 55: Accessing The Web User Interface (Webui)
Synapse User’s Guide Accessing the Web User Interface (WebUI) To access the WebUI: 1. Press MENU. Deskset Information Model No: SB67030 2. Press 4 to display the Deskset Information. Status: Synchronized IP Address: 192.168.1.3 3. Find your IP Address, as highlighted in Figure 31.
Page 56 Synapse User’s Guide To access the WebUI: (Continued) 7. Type your extension number. Unless you have created a password, leave the password blank and click You can create or change your user password once you are logged in. The system displays the Basic Settings screen shown in Figure 34 on page Changing a setting does not instantly apply the new value.
Page 57: Basic Settings
Synapse User’s Guide Basic Settings To modify the Basic Settings: 1. Click Extension Settings or Basic Settings in the Navigation Menu at the left side of the screen Navigation Menu to display the screen shown in Figure 34, with your Extension Name shown.
Page 58 Synapse User’s Guide To modify the Basic Settings: (Continued) b. Select the Target Type: Voicemail: If you choose Voicemail, and if your system has Group Mailboxes, you should then choose Personal or one of the Group Mailboxes. Extension: Enter the extension number.
Page 59: Extension Directory
Synapse User’s Guide Extension Directory To add an entry to the Extension Directory: 1. Your administrator can create a System Directory of names and phone numbers (referred to as System list on the Deskset) to allow easy dialing. You can create a personal Extension Directory (referred to as Personal list on the Deskset) that is only available from your extension.
Page 60 Synapse User’s Guide To add an entry to the Extension Directory: (Continued) 4. Click to save. The Extension Directory screen appears with the entries added, as shown in Figure 38. Figure 38. Extension Directory Web Interface...
Page 61 Synapse User’s Guide To edit Extension Directory entries: 1. Click Extension Directory in the Navigation Menu at the left side of the screen to display the screen shown in Figure 39. 2. Click next to the entry to be edited. The Edit Extension Directory List Entry screen displays, as shown in to Figure 40.
Page 62 Synapse User’s Guide To sort and delete Extension Directory entries: Click Extension Directory in the Navigation Menu at the left side of the screen to display the screen shown in Figure 41. To sort entries by last name, click . The button then changes to .
Page 63: Quick-Dial Keys
Synapse User’s Guide Quick-Dial Keys To add or edit Quick-Dial entries: 1. Click Quick Dial Keys in the Navigation Menu at the left side of the screen to display the screen shown in Figure 42. 2. Enter up to six names and extensions or telephone numbers in the spaces provided.
Page 64: Help
Synapse User’s Guide Help To access WebUI Help: 1. Click Help in the Navigation Menu at the left side of the screen to display the screen shown in Figure 44. 2. Select the desired topic. The subject screen for that topic displays, as illustrated in Figure 45.
Page 65: Settings
Synapse User’s Guide H A P T E R ETTINGS You or your system administrator can customize your SB67030 Deskset and SB67040 optional Cordless Handset using the following menus and features: “Deskset Menu” on page 66 “Deskset Settings” on page 67 “User Settings”...
Page 66: Deskset Menu
Synapse User’s Guide Deskset Menu You can use the Deskset to set up many Deskset features, based on a menu structure presented on the Deskset display. Access the Menu by pressing MENU, and then select options by scrolling down to an option and pressing SELECT, or by pressing the Dial-Pad key with that option number.
Page 67: Deskset Settings
Synapse User’s Guide Deskset Settings Use the Deskset Settings menu to access the three functions and the related submenus listed in Table 8 To display the Deskset Settings menu: 1. Press MENU to display the Menu screen shown in Figure 46 on page 2.
Page 68: Display
Synapse User’s Guide Display Use the Display menu to adjust your Deskset LCD contrast and backlight. To access the Display menu: Press MENU, then 1, and then 1 to access the Display menu shown in Figure 49. Display Press 1 to set the desired Contrast level.
Page 69: Sounds
Synapse User’s Guide Sounds Use the Sounds menu to set the ring volume, pick one of nine ringtones, or turn key beeps on and off. To access the Sounds menu: Press MENU, then 1, and then 2 to access the Sounds menu shown in Figure 50.
Page 70: Preferred Audio
Synapse User’s Guide Preferred Audio When you press a Call Appearance key or , the call is answered in the Preferred Audio mode. You can set the audio preferences to Headset or Speakerphone by using the Preferred Audio menu. Lifting the corded handset takes first priority in all instances.
Page 71: User Settings
Synapse User’s Guide User Settings Use the User Settings menu to modify the settings shown in Figure 52 and listed in Table 9. – Table 9. Deskset Menu User Settings Example Screen Function Submenu 1. Current Greeting (Pre-Set/Primary/ “Greetings” on page 73...
Page 72 Synapse User’s Guide To display the User Settings menu: Press MENU and then 2 to display the User Settings menu shown in Figure 53. User Settings If you have set a user password, the User Password screen shown in Figure 54 1.
Page 73: Greetings
Synapse User’s Guide Greetings You can have three different greetings for your Voicemail. You can then choose the one that is currently appropriate. You can record a Primary greeting to use most of the time and an Alternate greeting for when you are out of the office. The Pre-Set greeting, “Please leave a message after the tone,”...
Page 74: Recording A Greeting
Synapse User’s Guide Recording a Greeting You can record a greeting up to 60 seconds long. The procedure for recording a Primary or Alternate greeting is the same. To record either a Primary or Alternate greeting: 1. Press MENU, then 2, and then 1 to display the Message Greetings menu.
Page 75: Call Forward All And Call Forward-No Answer
Synapse User’s Guide Call Forward All and Call Forward–No Answer Call Forward All and Call Forward–No Answer redirect incoming calls. Once a call is forwarded, it cannot be answered by the original extension. Call Forward All is a user setting to redirect calls. Calls are immediately redirected to the assigned phone number, extension, or Voicemail.
Page 76 Synapse User’s Guide To determine the Call Forward settings: 1. Press MENU, then 2, and then 2 to display the Call Forward All menu shown in Call Forward All Figure 59. Mailbox Call Fwd All Target 2. Press the Navigation key to select one of the following destinations:...
Page 77: Call Fwd All - Mailbox
The default to Mailbox setting is , which allows you to forward calls to your personal Voicemail. 3. [ATA] If your Synapse telephone system features an optional ATA device and your to mov e highlight. Quick system administrator has set up Group Mailboxes, you can choose a Group Mailbox to cy cle through options.
Page 78: Call Fwd All - Extension
Synapse User’s Guide Call Fwd All – Extension To set Call Forward All target to a desired extension: 1. Press MENU, then 2, and then 2 to display the Call Forward All menu. Call Forward All 2. Press the Navigation key to change the setting to...
Page 79: Call Fwd All - Outside Phone Number
Synapse User’s Guide Call Fwd All – Outside Phone Number To set Call Forward All target to an outside phone number: 1. Press MENU, then 2, and then 2 to display the Call Forward All menu. Call Forward All 2. Press the...
Page 80: Automatic Answering
Synapse User’s Guide Automatic Answering You can set the Deskset to automatically answer calls after a delay that you specify. Without touching the Deskset, you can speak to and be heard by people who call you. For example, employees in warehouses or shops may use this feature for quick conversations without having to interrupt what they are doing.
Page 81: Voicemail Memory
Synapse User’s Guide Voicemail Memory Your Voicemail messages are stored on your Deskset. You can check the amount of available memory. To access the Voicemail Memory screen: 1. Press MENU, then 2, and then 4 to display the Voicemail Memory status screen Voicemail Memory shown in Figure 66.
Page 82: Name Recording
Synapse User’s Guide Name Recording To record and play a personal name: If callers access the Company Directory when the Auto Attendant is on, they hear this Name Recording recording upon entering your name. 1. Play/Rec Personal Name 1. Press MENU, then 2, and then 5 to display the Name Recording menu shown in 2.
Page 83 Synapse User’s Guide To record and play a personal name: (Continued) 3. Press to record a personal name. The screen shown in Figure 69 appears Play/Rec Name and the key changes to Personal Name Recording You are limited to a 10-second recording; recording stops automatically if the RECORDING limit is exceeded.
Page 84 Synapse User’s Guide To delete a personal name: 1. Press MENU, then 2, and then 5 to display the Name Recording menu shown in Name Recording Figure 71. 1. Play/Rec Personal Name 2. Press 2 to delete the personal name. A Confirmation screen displays, as shown in 2.
Page 85: Password
Synapse User’s Guide Password The User Settings menu contains seven entries. To view the Password entry, press the Navigation key. These settings can also be controlled at the WebUI. To access the Password function: If you create a password, you will need to enter it before accessing User Settings, Password Voicemail, and the WebUI.
Page 86: Change User Password
Synapse User’s Guide Change User Password To change your password: 1. Press MENU, then 2, then 7, and then 1 to access the Set/Change Password Set/Change Password screen shown in Figure 75. Enter Passw ord: 2. Use the dial pad to enter a password.
Page 87: [Handset] Registering An Optional Cordless Handset
Synapse User’s Guide [Handset] Registering an Optional Cordless Handset You can register only one AT&T SB67040 Cordless Handset and only one AT&T TL7600 Cordless Headset to a Deskset, and up to five Desksets can have cordless accessories. When a Deskset has cordless accessories, they are all part of the same extension, and only one device can be used at a time.
Page 88 Synapse User’s Guide To register the SB67040 Cordless Handset: (Continued) on the Deskset. Registration in Progress... appears while the 4. Press Deskset searches for the Handset. Once found, the Registration in progress... screen appears on the Cordless Handset, as shown in Figure 80.
Page 89: [Headset] Registering An Optional Cordless Headset
Synapse User’s Guide [Headset] Registering an Optional Cordless Headset You can register only one AT&T SB67040 Cordless Handset and only one AT&T TL7600 Cordless Headset to a Deskset, and up to five Desksets can have cordless accessories. When a Deskset has cordless accessories, they are all part of the same extension, and only one device can be used at a time.
Page 90: [Handset, Headset] Deregistering A Cordless Accessory
Synapse User’s Guide [Handset, Headset] Deregistering a Cordless Accessory You must deregister cordless accessories before you can register them to different Desksets. If you remove a Deskset from the system, first deregister any cordless accessories. To deregister a cordless accessory: 1.
Page 91: [Handset] Cordless Handset Deregistration From The Cordless Handset
Synapse User’s Guide [Handset] Cordless Handset Deregistration from the Cordless Handset Cordless Handsets can also be deregistered from the Handset. This method can be used when the Deskset is unavailable for standard deregistration. To deregister the Handset when the Deskset is not available: 1.
Page 92: [Handset, Headset] Cordless Accessory Registration And Deregistration Issues
Synapse User’s Guide [Handset, Headset] Cordless Accessory Registration and Deregistration Issues If the Cordless device is registered to another Deskset or telephone, it must be deregistered first. See “[Handset, Headset] Deregistering a Cordless Accessory” on page [Handset, Headset] If a Password is Being Used If you have set a user password (see “Change User Password”...
Page 93: Admin Settings
Only people with access to the system administrator’s password can change them. 2. User Settings 3. Admin Settings For more information on these settings, see the Synapse System Administrator’s 4. Deskset Information www.telephones.att.com/synapseguides Guide, downloadable at to scroll then press Quick SELECT or press 1 - 4.
Page 94: Deskset Information
Synapse User’s Guide Deskset Information Most of the Deskset Information is only used by your system administrator or the Installer. However, you need the Deskset’s IP Address to use the WebUI. To display Deskset Information: 1. Press MENU and then 4 to display the Deskset Information screen shown in Deskset Information Figure 90.
Page 95: Using Do Not Disturb (Dnd)
Synapse User’s Guide Using Do Not Disturb (DND) Do Not Disturb silences incoming ringing and paging. Incoming calls can still be answered as long as the Call Appearance LED is flashing. To enable or disable Do Not Disturb: 1. From the Idle screen shown in Figure 92,...
Page 96: Operator Auto-Attendant Settings
Synapse User’s Guide Operator Auto-Attendant Settings If your Deskset is the operator extension, you can set the status of the Auto Attendant. To display the Auto-Attendant Settings menu: 1. Press MENU to display the Menu with a fifth choice, as shown in Figure 95.
Page 97: [Handset] Cordless Handset Settings
Synapse User’s Guide [Handset] Cordless Handset Settings Once the optional Cordless Handset has been registered to the Deskset, you can set up the Cordless Handset: “[Handset] Setting Contrast” on page 98 “[Handset] Setting the Sounds” on page 99 “[Handset] Setting the Cordless Handset to Factory Default” on page 102 “[Handset] Viewing the Product ID”...
Page 98: [Handset] Setting Contrast
Synapse User’s Guide [Handset] Setting Contrast To adjust the display contrast: 1. Press OPTIONS, then 5 to display the Settings menu shown in Figure 97. 12:30p Feb 23 SETTINGS 2. Press 1 to display the Contrast screen shown in Figure 98.
Page 99: [Handset] Setting The Sounds
Synapse User’s Guide [Handset] Setting the Sounds To adjust the sound: 1. Press OPTIONS, then 5 to display the Settings menu shown in Figure 99. 12:30p Feb 23 SETTINGS 2. Press 2 to display the Sounds menu shown in Figure 100.
Page 100: [Handset] Using The Volume Key To Set The Ringer And Voice Volume
Synapse User’s Guide [Handset] Using the VOLUME key to set the Ringer and Voice Volume The Handset also provides a volume control on the right side of the handset. You can increase or decrease the ringer volume only when not on an active call. You can increase or decrease the incoming voice volume during an active call or during message playback.
Page 101 Synapse User’s Guide To adjust the incoming voice volume: During an active call or during message playback: 12:30p Feb 23 Ringer Press VOLUME to increase the incoming voice volume. EXT 249 John Smith 2 Missed Calls Press VOLUME to decrease the incoming voice volume.
Page 102: [Handset] Setting The Cordless Handset To Factory Default
Synapse User’s Guide [Handset] Setting the Cordless Handset to Factory Default To reset the Handset to default settings (factory defaults): 1. Press OPTIONS, then 5 to display the Settings menu shown in RESTORE DEFAULT 12:30p Feb 23 Figure 104. SETTINGS EXT 249 1.
Page 103: [Handset] Viewing The Product Id
Synapse User’s Guide [Handset] Viewing the Product ID To view the Product ID: 1. Press OPTIONS, then 5 to display the Settings menu shown in Figure 104. PRODUCT ID 2. Press 5 to display the Product ID screen shown in Figure 106.
Page 104: Accessing Items In Lists
Synapse User’s Guide H A P T E R CCESSING TEMS IN ISTS The SB67030 Deskset has lists of phone numbers that are used for making calls and for call management. Some of the lists, like Voicemail, have other features associated with them that are explained elsewhere in this guide.
Page 105: Accessing Voicemail
Voicemail messages appear, showing new and old messages, as shown Figure 107. Voicemail Messages in Figure 107. [ATA] If your Synapse telephone system features an optional ATA device and your Messages system administrator has assigned a Group Mailbox to you, a list of your Personal [1 New , 6 Old] Personal Mailbox and the Group Mailboxes appears, as shown in Figure 108.
Page 106: Accessing The Directory
Synapse User’s Guide Accessing the Directory By default, the Directory screen displays the combination of all three Directory lists. See “Directory” on page 128 for a description of the three lists. You can choose to view only one of the lists. See “Viewing Directory Entries”...
Page 107: Accessing The Call Log
Synapse User’s Guide Accessing the Call Log To access the Call Log list: 1. From the Idle screen, press CALL LOG to display the screen shown in Figure 110. Call Log You can view the Call Log details screen shown in Figure 111.
Page 108: The Extension List
Synapse User’s Guide The Extension List You can access the Extension list illustrated in Figure 112 from Idle, Live Dialing, Transfer, and Conference Setup modes. Highlighted extension number Extensions 1/16 First and last name (if available). position/total number of Amy Lee...
Page 109: Accessing The Extension List
Synapse User’s Guide Accessing the Extension List To access an extension: 1. From the Idle screen, press and then press Extensions 1/16 Amy Lee Douglas Lew is Edgar Williams When dialing live (off hook), press Gary Keys John Smith The Extension list displays, as shown in Figure 113.
Page 110: Accessing The Quick-Dial List
Synapse User’s Guide Accessing the Quick-Dial List The Quick-Dial list shown in Figure 115 provides up to six entries for frequently called numbers and is available in all modes. To access and dial Quick-Dial entries: 1. Press the button to the right of , as shown in Figure 114.
Page 111: Editing Quick Dial
Synapse User’s Guide Editing Quick Dial After you access a Quick-Dial entry, you can add and edit Quick-Dial entries using the Deskset and from the WebUI. See “Quick- Dial Keys” on page To edit Quick Dial from the Deskset: 1. Press the key to the right of...
Page 112: The Redial List
Synapse User’s Guide The Redial List The last 20 phone numbers that you dialed are recorded in the Redial list, as shown in Figure 119. Current Redial entry number and the total Redial 1/12 number of stored Name and number...
Page 113: Accessing The Redial List
Synapse User’s Guide Accessing the Redial List To access a Redial entry: 1. Press REDIAL to display the Redial List, as shown in Figure 120. Redial 1/12 Press the Navigation key until the desired entry is highlighted. Mary William s...
Page 114: Storing Redial Entries
Synapse User’s Guide Storing Redial Entries To store a Redial entry into your Personal list: 1. Press REDIAL to access the Redial list, as shown in Figure 122. Redial 1/12 2. Press the Navigation key until the desired entry is highlighted.
Page 115: Deleting Redial Entries
Synapse User’s Guide Deleting Redial Entries You can delete a single Redial entry from the Redial list or all Redial entries. Ensure the entry you wish to delete is highlighted. To delete a single entry: 1. Press REDIAL to access the Redial list, as shown in Figure 124.
Page 116: Searching The Directory Or Extension Lists Using The Dial Pad
Synapse User’s Guide Searching the Directory or Extension Lists Using the Dial Pad Use the dial pad to get to the first entry that starts with any letter. To search for a list entry on the Deskset: 1. Select a list to search, such as the Directory shown in Figure 127.
Page 117: [Handset] Accessing And Managing Items In Lists With The Cordless Handset
Synapse User’s Guide [Handset] Accessing and Managing Items in Lists with the Cordless Handset You can also access the phone number lists with the optional SB67040 Cordless Handset. All instructions start from the Idle screen. The Cordless Handset provides access to the following lists: Voicemail List —...
Page 118: [Handset] Accessing The Voicemail List
Synapse User’s Guide [Handset] Accessing the Voicemail List To access a phone number from Voicemail: 1. From the Idle screen, press ENTER PASSWORD If necessary, use the dial pad to enter your user password (if you have created one). Press Enter passw ord: SELECT, as shown in Figure 129.
Page 119: [Handset] Accessing The Directory
Synapse User’s Guide [Handset] Accessing the Directory To access a Directory entry: 1. Press DIR as shown in Figure 131. The Directory screen displays, as shown in Figure 132. 2. Press the Navigation key to scroll to the desired entry.
Page 120 Synapse User’s Guide To select the Directory list you see: Your Handset displays All lists (the combination of your Personal list, the System list, and the 1/48 Extension list) when you press DIR. However, you can temporarily view and select from a ABC Account...
Page 121: [Handset] Accessing The Call Log
Synapse User’s Guide [Handset] Accessing the Call Log To access the Call Log list: 1. From the Idle screen, press to display the screen shown in Figure 135. CALL LOG Graham Bell 232-555-0176 To access the Call Log when the phone is not idle, press OPTIONS and then scroll down Feb 23 9:55a to Call Log and press SELECT.
Page 122: [Handset] Cordless Handset Extension List
Synapse User’s Guide [Handset] Cordless Handset Extension List You can access the Extension list illustrated in Figure 136 from Idle, Live Dialing, Transfer, and Conference Setup modes. Highlighted Extension number EXTENSION 1/16 position/quantity of extensions. Amy Lee (50/50 maximum). First and Last Name (if available) and Extension number.
Page 123: [Handset] Accessing An Extension
Synapse User’s Guide [Handset] Accessing an Extension The following steps display the Extensions List screen shown in Figure 137. To access an extension: 1. From the Idle screen, press OPTIONS and then press 4. EXTENSION 1/16 You can also access the Extensions screen from the following: Amy Lee Transfer —...
Page 124: [Handset] Accessing The Quick-Dial List
Synapse User’s Guide [Handset] Accessing the Quick-Dial List The Quick-Dial list shown in Figure 115 provides up to six entries for frequently called numbers and is available in all modes. The Quick-Dial entries are not associated with the Directory. To access and dial Quick-Dial entries: /QUICK as shown in Figure 138 for at least two seconds.
Page 125: [Handset] Accessing The Redial List
Synapse User’s Guide [Handset] Accessing the Redial List The last 20 phone numbers that you dialed are recorded in the Redial list. To access and dial a Redial entry: 1. From the Idle screen, press OPTIONS. The menu displays, as shown in Figure 140.
Page 126 Synapse User’s Guide To delete entries from the Redial list: 1. From the Idle screen, press OPTIONS. The menu shown in Figure 142 displays. 12:30p Feb 23 OPTIONS EXT 249 Similar menus display when you press OPTIONS during an active or held call.
Page 127: [Handset] Searching The Directory Or Extension Lists Using The Dial Pad
Synapse User’s Guide [Handset] Searching the Directory or Extension Lists Using the Dial Pad Use the dial pad to get to the first entry that starts with any letter. To search for a list entry on the optional Cordless Handset: 1.
Page 128: Directory
Synapse User’s Guide H A P T E R IRECTORY The Synapse system provides three Directory lists. The system defaults to displaying entries from all three lists when you press DIRECTORY (or you press DIR on the optional SB67040 Cordless Handset). See “To view the Directory:”...
Page 129: Using The Directory
Synapse User’s Guide Using the Directory Access the Directory by pressing DIRECTORY to display the screen shown in Figure 147. The Directory holds up to 200 entries. The Deskset defaults to showing the contents of all three lists — Personal, System, and Extension — but you can limit the display to one list.
Page 130: Viewing Directory Entries
Synapse User’s Guide Viewing Directory Entries You can view all Directory entries in one list, or you can view just the Personal list, System list, or Extension list. Within a list, you can press a Dial-Pad key to see the first name that starts with the first letter on that key. If there is no match, the set displays the next entry in the alphabetical list.
Page 131 Synapse User’s Guide To view the Directory: (Continued) 6. Press to display the third set of Directory soft keys, as shown in Directory 1/48 Figure 151. ABC Accountants Personal 9-503-555-0194 7. Press to see names and numbers that are too long to be displayed on the Amy Lee Directory list screen.
Page 132: Creating A New Personal List Entry
Synapse User’s Guide Creating a New Personal List Entry To create a new Personal list entry: 1. Press DIRECTORY to display the Directory, as shown in Figure 153. Directory 1/48 ABC Accountants Personal 2. Press to display the Personal Entry screen with the cursor positioned in 9-503-555-0194 the First Name field, as shown in Figure 154.
Page 133: Editing A Personal List Entry
Synapse User’s Guide Editing a Personal List Entry You can edit any Personal list entry while viewing the Directory list. To edit a Personal list entry: 1. Press DIRECTORY to display the Directory, as shown in Figure 155. Directory 1/48 Navigation key to highlight a Personal entry.
Page 134: Storing Directory Entries From The Call Log Or Redial List
Synapse User’s Guide Storing Directory Entries from the Call Log or Redial List To store a Call Log or Redial entry into your Personal list: 1. Press CALL LOG or REDIAL to access either list. The Redial list is shown in...
Page 135: Deleting A Personal List Entry
Synapse User’s Guide Deleting a Personal List Entry You can delete any one of your personal list entries while viewing the Directory list. To delete a Personal list entry: 1. Press DIRECTORY to display the Directory, as shown in Figure 159.
Page 136: Directory Sort
Synapse User’s Guide Directory Sort The Directory entries are sorted by first or last names. When you use the dial pad to search, the system searches for the names in the sort order. To sort Directory entries: Press DIRECTORY to display the Directory, as shown in Figure 162.
Page 137: [Handset] Accessing The Directory With The Cordless Handset
Synapse User’s Guide [Handset] Accessing the Directory with the Cordless Handset You can also access the Directory with the optional SB67040 Cordless Handset. All instructions start from the Idle screen. “To access a Directory entry:” on page 138 “To select the Directory list you see:” on page 139.
Page 138: [Handset] Accessing The Directory
Synapse User’s Guide [Handset] Accessing the Directory To access a Directory entry: 1. Press DIR as shown in Figure 164. The Directory screen displays, as shown in Figure 165. 2. Press the Navigation key to scroll to the desired entry.
Page 139 Synapse User’s Guide To select the Directory list you see: Your Handset displays All lists (the combination of your Personal list, the System list, and the 1/48 Extension list) when you press DIR. However, you can temporarily view and select from a ABC Account...
Page 140: Voicemail
Synapse User’s Guide H A P T E R OICEMAIL Your Synapse system records and saves incoming Voicemail messages. You can play, delete, or forward those messages. The MESSAGE WAITING LED, shown in Figure 168 on page 141, lights up when there is at least one new message and # New Messages displays on the Idle screen.
Page 141: Voicemail Overview
Synapse User’s Guide Voicemail Overview When there is at least one new message, the MESSAGE WAITING LED lights up, as shown in Figure 168 and # New MESSAGE Messages displays on the Idle screen, as shown in WAITING LED Figure 169.
Page 142: Voicemail Messages
Synapse User’s Guide Voicemail Messages When messages display, they appear in a list similar to the list shown in Figure 171. Pressing the Navigation key cycles through the messages in the list. Pressing the Navigation key cycles through options for dialing.
Page 143: Accessing Your Messages
Synapse User’s Guide Accessing Your Messages Access to your messages is different whether or not you have access to any Group Mailboxes. If you do not have access to a Group Mailbox, you can access just your new messages by selecting # New Messages on the Idle screen. A list of your new...
Page 144: Personal Message Playback
Synapse User’s Guide Personal Message Playback You can play either a single message or all of the Voicemail messages in your Personal Mailbox. To play a single new Personal Message: 1. Open your new Personal Messages list, as shown in Figure 174.
Page 145 Synapse User’s Guide To play all new Personal Messages: 1. Open your new Personal Messages list, as shown in Figure 174 on page 144. New Messages 2. Press to display the screen shown in Figure 176. Graham Bell 10:17a 232-555-0176 Feb 23 3.
Page 146 Synapse User’s Guide To play old and new Personal Messages: 1. Press MESSAGES to view the entire Message list, as described in “Accessing Your Messages Messages” on page 143. The Messages list displays, as shown in Figure 178. The Graham Bell 10:17a list is sorted with the newest messages at the top of the list.
Page 147: Forwarding A Personal Message
Synapse User’s Guide Forwarding a Personal Message To forward a personal Voicemail message: 1. Open your new or full Personal Messages list, as described in “Accessing Your Messages Messages” on page 143. A Messages list displays, such as the one shown in...
Page 148 Synapse User’s Guide To forward a personal Voicemail message: (Continued) To select an extension, press SELECT. The screen displays, as shown in Extensions 1/16 Figure 184. Amy Lee Douglas Lew is You have the following options: Edgar Williams Gary Keys Press to add another extension.
Page 149: Recording An Introductory Message
Synapse User’s Guide Recording an Introductory Message You have the option of recording an introduction to send with a forwarded message. To record an introductory message: 1. Display the Forward Message screen by performing steps 1 through 5 of “To forward a personal Voicemail message:”...
Page 150: Deleting Personal Messages
Synapse User’s Guide Deleting Personal Messages You can delete a single Personal Message or all Personal Messages from the Messages list or from message playback. To delete a single message or all Personal Messages: 1. Open your new or complete Personal Messages list, as described in “Accessing...
Page 151: New Personal Message Status Indications (! Icons)
Synapse User’s Guide New Personal Message Status Indications (! Icons) You can add a new message indication (! icon) or delete all new indications from the Message list. Messages display with an exclamation point to indicate that the message has not been played.
Page 152 Synapse User’s Guide To restore a new Personal Message indication: 1. Open your new or complete Personal Messages list, as described in “Accessing Messages Your Messages” on page 143. A Messages list displays, such as the one shown in Graham Bell 10:17a Figure 195.
Page 153: [Ata] Accessing Group Mailboxes
Synapse User’s Guide [ATA] Accessing Group Mailboxes If your system administrator gave you access to at least one Group Mailbox, you can access Group Mailbox messages. These Group Mailboxes provide general delivery of voicemail messages to a group within an organization. Only subscribers can access these Voicemail messages.
Page 154 Synapse User’s Guide To play a Group Mailbox message: (Continued) Messages If you receive an incoming call while playing Group Mailbox Voicemail, the incoming call appears on the Deskset screen accompanied by a call-waiting [1 New , 6 Old] Personal tone.
Page 155: Personal Voicemail Remote Operations
Synapse User’s Guide Personal Voicemail Remote Operations Remote access allows you to listen to Personal Messages or change the recorded greeting when you are away from work. Follow the voice prompts and press the appropriate Dial-Pad keys to navigate through the system. The voice prompts in a menu list are repeated three times with a 5-second pause between.
Page 156 Synapse User’s Guide To access Voicemail remotely – listen to messages: Once you have accessed the system, the Main Menu plays. From this menu you can listen to old or new messages as illustrated in Figure 200. You have the following options: To listen to new messages, press 1.
Page 157 Synapse User’s Guide To access Voicemail remotely – Voicemail greeting setup: 1. To set up the Voicemail greeting, access the system and 2. Begin recording after the tone. press 8. As illustrated in the flow diagram in Figure 201, 3. To end the recording, press 5.
Page 158: [Handset] Accessing Personal Voicemail With The Cordless Handset
Synapse User’s Guide [Handset] Accessing Personal Voicemail with the Cordless Handset You can also access your personal Voicemail with the optional SB67040 Cordless Handset: “[Handset] Voicemail Notification” on page 159 “[Handset] Retrieving Personal Voicemail” on page 160 “[Handset] Reviewing Voicemail Records” on page 161 “[Handset] Managing Personal Voicemail”...
Page 159: [Handset] Voicemail Notification
Synapse User’s Guide [Handset] Voicemail Notification Unanswered incoming calls are handled according to the Call Forward–No Answer setting. The default setting is to send the calls to personal Voicemail. You can also forward a ringing call to your personal Voicemail by pressing , as shown in Figure 202.
Page 160: [Handset] Retrieving Personal Voicemail
Synapse User’s Guide [Handset] Retrieving Personal Voicemail To retrieve personal Voicemail: 1. Press from the Idle screen shown in Figure 203 on page 159 to retrieve all MESSAGES 1/13 personal Voicemail. The Message Review screen shown in Figure 204 displays.
Page 161: [Handset] Reviewing Voicemail Records
Synapse User’s Guide [Handset] Reviewing Voicemail Records Reviewing Voicemail records: Press to begin Voicemail message playback, as shown in Message Figure 206. Once message playback starts: Counter soft key becomes The message progress bar indicates how much of the message has played.
Page 162 Counter For outside phone numbers in Voicemail and CID lists, Synapse dials a 9 and then dials the number in the display. Therefore, numbers that need editing (adding a preceding 1 or a country code, or removing the area code) cannot be dialed from Voicemail.
Page 163: [Handset] Managing Personal Voicemail
Synapse User’s Guide [Handset] Managing Personal Voicemail You can delete a message or forward a message to an internal extension. To delete a message: Press OPTIONS while playing a message. Message playback stops MESSAGES 1/13 MESSAGES 01/12 and the screen shown in Figure 208 displays. You have the following...
Page 164 Synapse User’s Guide To forward a message: 1. From Messages playback mode, press OPTIONS. Message MESSAGES 1/13 EXTENSION 1/16 playback stops and the screen shown in Figure 211 displays. OPTIONS Graham Bell Amy Lee 1. Delete All 2. Press 3 to display the Message Forward screen, shown in 232-555-0176 2.
Page 165 Synapse User’s Guide To forward a message: (Continued) 4. Press to forward the message to the selected MESSAGES 1/13 MESSAGES 01/13 extension. Graham Bell Graham Bell The confirmation screen shown in Figure 215 displays to 232-555-0176 1-232-555-0176 Message Jan. 10 12:03pm Jan.
Page 166: Call Log
Synapse User’s Guide H A P T E R The Call Log provides available name and number information for the last 50 calls received, whether a message was left or not. The newest entries replace the oldest. “Using the Call Log” on page 167 “Managing Missed Calls”...
Page 167: Using The Call Log
Synapse User’s Guide Using the Call Log The Call Log soft keys, as shown in Figure 217, are available whenever the Call Log has at least one entry. Current Call Log entry number/ Call Log Left and right arrows indicate total number of entries dialing options available.
Page 168: Managing Missed Calls
Synapse User’s Guide Managing Missed Calls All incoming calls are recorded in the Call Log unless Call Forward is on. Unanswered calls that have not been reviewed are considered new. To view missed calls: If you answer a call, the call appears in the Call Log list that you access by pressing 12:30PM Thu Feb 23 2008 CALL LOG.
Page 169: Reviewing The Call Log List
Synapse User’s Guide Reviewing the Call Log List To review the Call Log list: 1. Press CALL LOG to display the Call Log for this extension, as shown in Figure 220 and Figure 221. 2. Press the Navigation key to scroll to the desired Call Log entry.
Page 170 Synapse User’s Guide To view entry details from the Call Log: 1. Press CALL LOG to display the Call Log, as shown in Figure 222. Call Log Graham Bell 9:55a 2. Press then to display the third set of soft keys, shown in...
Page 171: Voicemail Messages In Call Logs
Synapse User’s Guide Voicemail Messages in Call Logs If the caller left a Voicemail message, you can play the message from the Call Log list or from Call Log Details. To play a Voicemail message from the Call Log: 1. Press CALL LOG to display the Call Log, as shown in Figure 225.
Page 172: Storing Call Log Entries
Synapse User’s Guide Storing Call Log Entries To store a Call Log entry into your Personal list: 1. Press CALL LOG to display the Call Log, as shown in Figure 227. Call Log Graham Bell 9:55a 2. Press , to cycle the Call Log soft key options to the second set of soft keys,...
Page 173: Deleting Call Log Entries
Synapse User’s Guide Deleting Call Log Entries The user can delete a single Call Log entry, or all Call Log entries. To delete a single Call Log entry: 1. Press CALL LOG to display the Call Log, as shown in Figure 229.
Page 174 Synapse User’s Guide You can delete all entries only when viewing the Call Log list from Idle mode. To delete all Call Log entries: 1. Press CALL LOG to display the Call Log, as Call Log Call Log shown in Figure 231.
Page 175: [Handset] Accessing The Call Log With The Cordless Handset
Synapse User’s Guide [Handset] Accessing the Call Log with the Cordless Handset You can also access the Call Log with the optional SB67040 Cordless Handset. “Using the Call Log” on page 167 “Managing Missed Calls” on page 168 “[Handset] Reviewing the Call Log” on page 178 “Deleting Call Log Entries”...
Page 176: [Handset] Using The Call Log
Synapse User’s Guide [Handset] Using the Call Log The Handset Call Log functions are shown in Figure 235. Current Call Log entry number/ total number of entries Left and right arrows indicate (50/50 maximum). dialing options available. Date and time of highlighted call Indicates call was not answered and entry.
Page 177: [Handset] Managing Missed Calls
Synapse User’s Guide [Handset] Managing Missed Calls The Handset records incoming call information in the Call Log and displays a notification on the Idle screen. Unanswered calls that have not been reviewed are considered missed. Once you review a call, the new missed-call count goes down by one. If there are no new calls, the Idle screen displays 0 Missed Calls.
Page 178: [Handset] Reviewing The Call Log
Synapse User’s Guide [Handset] Reviewing the Call Log To review and dial from the Call Log: 1. From the Idle screen, press to display the screen shown in Figure 238. CALL LOG Graham Bell 232-555-0176 To access the Call Log when the phone is not idle, press OPTIONS and then scroll down Feb 23 9:55a to Call Log and press SELECT.
Page 179: [Handset] Playing Voicemail Messages In The Call Log
Synapse User’s Guide [Handset] Playing Voicemail Messages in the Call Log If the caller left a Voicemail message, you can play the message from the Call Log. To play a Voicemail message from the Call Log: 1. Press to display the Call Log, as shown in Figure 238 on page 178.
Page 180: [Handset] Deleting Call Log Entries
Synapse User’s Guide [Handset] Deleting Call Log Entries The user can delete a single Call Log entry, or all Call Log entries. To delete a single Call Log entry: 1. Press to display the Call Log, as shown in Figure 241.
Page 181 Synapse User’s Guide You can delete all entries only when viewing the Call Log list from Idle mode. To delete all of the entries in the Call Log: 1. Press to display the Call Log. CALL LOG OPTIONS Graham Bell 2.
Page 182: Outgoing Calls
Synapse User’s Guide H A P T E R UTGOING ALLS The SB67030 Deskset and the optional SB67040 Cordless Handset provide several methods for making a call. You can also complete a call that you dialed elsewhere with the optional TL7600 Cordless Headset.
Page 183: Active Call Screen
Synapse User’s Guide Active Call Screen The Active Call screen, as shown in Figure 244, displays while you are on a call. 12:30PM Thu Feb 23 2008 Called Phone Number. Call-Status Icon. Graham Bell 232-555-0176 2:51 Quick Dial Transfer Transfer...
Page 184: Predialing
Synapse User’s Guide Predialing Predial is only available when the Deskset is idle or when all calls are on hold. In Predial mode, there is no dial tone. You can only predial one phone number at a time. To begin Predial, press a Dial-Pad key.
Page 185: Live Dialing
Synapse User’s Guide Live Dialing You can make a call at any time by going off hook, then dialing a phone number. To dial a live number: 1. Do one of the following to go off hook (to hear the dial tone) from Idle mode: 12:30PM Thu Feb 23 2008 Lift the corded handset.
Page 186: Making A Call From A List
Synapse User’s Guide Making a Call from a List To make a call from a list: 1. Access the desired list entry. See “Accessing Items in Lists” on page 104. Directory 1/48 For example, press DIRECTORY. The Directory screen displays, as shown in...
Page 187: [Handset] Make A Call With The Cordless Handset
Synapse User’s Guide [Handset] Make a Call with the Cordless Handset You can also make calls with the optional SB67040 Cordless Handset. “[Handset] Active Call Screen” on page 188 “[Handset] Predialing” on page 189 “[Handset] Live Dialing” on page 190.
Page 188: [Handset] Active Call Screen
Synapse User’s Guide [Handset] Active Call Screen The Active Call screen, as shown in Figure 251, displays while you are on a call. Phone number Call timer Press to transfer the call Press to conference the call Figure 251. Active Call Screen...
Page 189: [Handset] Predialing
Managing Items in Lists with the Cordless Handset” on page 117. Press to backspace For outside phone numbers in Voicemail and CID lists, Synapse dials a 9 and then dials PAUSE CANCEL the number in the display. Therefore, numbers that need editing (adding a preceding Figure 252.
Page 190: [Handset] Live Dialing
Managing Items in Lists with the Cordless Handset” on page 117. Figure 253. Live Dial Mode For outside phone numbers in Voicemail and CID lists, Synapse dials a 9 and then dials the number in the display. Therefore, numbers that need editing (adding a preceding 12:30p Feb 23 1 or a country code, or removing the area code) cannot be dialed from Voicemail.
Page 191: [Headset] Making Calls With The Optional Tl7600 Cordless Headset
Synapse User’s Guide [Headset] Making Calls with the Optional TL7600 Cordless Headset If you have an optional TL7600 Cordless Headset registered to your Deskset, then you can make calls with the Headset. Use the Deskset dial pad to dial the number.
Page 192: Incoming Calls
Synapse User’s Guide H A P T E R NCOMING ALLS When a call comes in, the SB67030 Deskset and the optional SB67040 Cordless Handset ring and the incoming call information displays as shown in Figure 256 on page 193. The screen displays the caller’s name and number (if available).
Page 193: Incoming Call Screens
Synapse User’s Guide Incoming Call Screens The Deskset Incoming Call and Active Call screens are shown in Figure 256. INCOMING CALL 12:30PM Thu Feb 23 2008 Graham Bell 232-555-0176 2:51 Graham Bell 2325550176 Press Answer Lif t receiv er, or press Answer, SPEAKER, Quick HEADSET, or f lashing Call Appearance.
Page 194: Incoming Call Indication
Synapse User’s Guide Incoming Call Indication To answer a call from Idle mode: When there is an incoming call: INCOMING CALL The Deskset rings. See “Sounds” on page Graham Bell When there are no active or held calls, an incoming call screen displays, 2325550176 as shown in Figure 257.
Page 195: Answer A Call
Synapse User’s Guide Answer a Call To answer a call: Do one of the following. 12:30PM Thu Feb 23 2008 Lift the corded handset. Graham Bell 232-555-0176 2:51 Press to answer using the Preferred Audio method. See “Preferred Audio” on page Press SPEAKER to use the speakerphone.
Page 196 Synapse User’s Guide To answer a call: (Continued) If you were live dialing and you have entered at least two digits, the dialed 12:30PM Thu Feb 23 2008 call goes on hold once you answer the incoming call, as shown in 9-1-250-5 Figure 261.
Page 197: Multiple Incoming Calls
Synapse User’s Guide Multiple Incoming Calls The Deskset displays multiple incoming calls with flashing Call Appearance LEDs. To answer multiple incoming calls: To answer a call, press the key next to the flashing Call Appearance LED of 12:30PM Thu Feb 23 2008 the desired call.
Page 198: Ignoring A Call
Synapse User’s Guide Ignoring a Call You can ignore an incoming call by pressing to silence the ringer. The silenced ringer icon displays. If you are on an active or held call, after the ignored call has been forwarded, the highlight moves back to whatever Call Appearance you were on before the incoming call.
Page 199: Call Screening
Synapse User’s Guide Call Screening When an incoming call goes to Voicemail, the Message icon ( ) appears to indicate that recording is in progress. You can listen in on the recording session and interrupt it at any time by answering the call. If another incoming call occurs while screening a call, the highlight moves to the new call and there is an abbreviated ring.
Page 200: Auto Answering
Synapse User’s Guide Auto Answering You can use the Deskset menu settings to set your Deskset to answer calls automatically, without your having to touch the phone to answer. When you enable Auto Answer, appears at the top of the Deskset screen if are not active, since Auto Answer does not work if they are on.
Page 201: [Handset] Answer A Call With The Cordless Handset
Synapse User’s Guide [Handset] Answer a Call with the Cordless Handset You can also answer calls with the optional SB67040 Cordless Handset. When the extension receives an incoming call, the Handset rings and the incoming call information displays as shown at right. The screen displays the caller’s name and number (if available).
Page 202: [Handset] Incoming Call Indication
Synapse User’s Guide [Handset] Incoming Call Indication Options for an Incoming call: When there is an incoming call: 12:30p Feb. 23 INCOMING The Handset rings. See “[Handset] Using the VOLUME key to set the Ringer and EXT 249 Graham Bell Voice Volume”...
Page 203: [Handset] Answer A Call
Synapse User’s Guide [Handset] Answer a Call Examples of incoming call screens are shown below. Figure 269 shows a call received when the extension is idle. Figure 270 shows a call received during an active call. Calls received during active calls ring only once.
Page 204: [Handset] Multiple Incoming Calls
Figure 271. Multiple Unanswered incoming calls are handled according to the Call Forward–No Answer Incoming Calls setting. The system administrator sets the call-forwarding options. For more information on this setting, see the Synapse Administrator’s Guide at www.telephones.att.com/synapseguides Incoming Calls...
Page 205: Call Management
Synapse User’s Guide H A P T E R ANAGEMENT The SB67030 Deskset and optional SB67040 Cordless Handset feature various call management options. “Call Management” on page 206 “Placing a Call on Hold” on page 207 “Transferring a Call Overview” on page 209 “Conferencing”...
Page 206: Call Management
Synapse User’s Guide Call Management The Deskset Call Management functions begin with the Active Call screen shown in Figure 272. The Call Appearance icons are described in “Deskset Call Appearances” on page 12:30PM Thu Feb 23 2008 0:01 ABC Accou... 9-503-555-0194...
Page 207: Placing A Call On Hold
Synapse User’s Guide Placing a Call on Hold You can place any call on hold. When calls are placed on hold, the soft keys change, as shown in Figure 273 and described in Table 17. 12:30PM Thu Feb 23 2008...
Page 208: Managing Held Calls
Synapse User’s Guide Managing Held Calls To manage held calls: 1. When you are on an active call, as shown in Figure 274, press HOLD. 12:30PM Thu Feb 23 2008 12:30PM Thu Feb 23 2008 The Held Call Appearance icon...
Page 209: Transferring A Call Overview
Synapse User’s Guide Transferring a Call Overview You can transfer an active or a held call. The transfer recipient does not have to talk to you before receiving the transferred call. (If you do not talk to the transfer recipient before transferring the call, you are making an “unsupervised”...
Page 210: Transferring A Call
Synapse User’s Guide Transferring a Call To transfer a call to an extension or phone number: 1. Press from the Active Call screen, 12:30PM Thu Feb 23 2008 12:30PM Thu Feb 23 2008 12:30PM Thu Feb 23 2008 as shown in Figure 276. The highlighted call...
Page 211 Synapse User’s Guide To transfer a call to a Mailbox: You can transfer a call to a Personal Mailbox, or, if your system is configured with Group Mailboxes, you can transfer calls to them. 1. Press from the Active Call screen.
Page 212: Conferencing
Synapse User’s Guide Conferencing You can set up a conference call with yourself and two telephone numbers (either internal, outside, or with both). To conference: 1. Press from an Active Call screen, 12:30PM Thu Feb 23 2008 12:30PM Thu Feb 23 2008 as shown in Figure 282.
Page 213: Hold And Cancel A Conference
Synapse User’s Guide Hold and Cancel a Conference To put a conference on hold: When you are participating in a conference call, you can put both calls on hold by 12:30PM Thu Feb 23 2008 pressing HOLD. The other callers can continue communicating with each other. The...
Page 214: Parking A Call
Synapse User’s Guide Parking a Call The Deskset allows you to park either active or held outside calls. Parking a call is similar to putting a call on Hold, but any extension on the system can retrieve a parked call See “Retrieve a Parked Call”...
Page 215: Retrieve A Parked Call
Synapse User’s Guide Retrieve a Parked Call You can retrieve parked calls from any extension in the system. To retrieve a parked call: If you know the extension number of the parked call, dial it. You will retrieve the 12:30PM Thu Feb 23 2008 parked call.
Page 216: [Handset] Call Management Using The Cordless Handset
Synapse User’s Guide [Handset] Call Management Using the Cordless Handset You can also manage calls with the optional SB67040 Cordless Handset using the following functions: “[Handset] Call Deck” on page 218 “[Handset] Transferring” on page 219 “[Handset] Conferencing” on page 221 “[Handset] Managing Held Calls”...
Page 217: [Handset] Active Call Screens
Synapse User’s Guide [Handset] Active Call Screens The Handset Call Management functions begin with one or more active calls, as shown in Figure 293. Figure 293. Active Call Screens Call Management...
Page 218: [Handset] Call Deck
Synapse User’s Guide [Handset] Call Deck The Call Deck is the list of active, held, parked, and ringing calls. Because the screen is too small to easily display multiple calls at the same time, the Handset stacks them like a deck of cards in order of priority. The top of the display no longer displays the date and time.
Page 219: [Handset] Transferring
Synapse User’s Guide [Handset] Transferring As with the Deskset, you can transfer an active or held call with the Cordless Handset. [Handset] Transferring to an Extension To transfer an active or held call to an extension with the Cordless Handset: 1.
Page 220: [Handset] Transferring To An Outside Number
Call Log, Redial list, Directory, or Quick Dial. For outside phone numbers in Voicemail and CID lists, Synapse dials a 9 and then dials the number in the display. Therefore, numbers that need editing (adding a preceding 1...
Page 221: [Handset] Conferencing
Synapse User’s Guide [Handset] Conferencing You can set up a conference call with two other numbers (either internal, outside, or with both). To set up a conference with the Cordless Handset: 1. When you have connected with the first call to be...
Page 222: [Handset] Placing A Conference Call On Hold
Synapse User’s Guide [Handset] Placing a Conference Call on Hold To put a conference on hold with the Cordless Handset: Press HOLD or PHONE to place the conference on hold. A screen similar to the one shown in 12:30p Feb 23 Figure 305 displays.
Page 223: [Handset] Ending A Conference Call
Synapse User’s Guide [Handset] Ending a Conference Call To end a conference call with the Cordless Handset: You have the following options: 12:30p Feb 23 To hang up all calls, press OFF. Graham Bell 1:09 To drop one call, press...
Page 224: [Handset] Managing Held Calls
Synapse User’s Guide [Handset] Managing Held Calls A maximum of five calls can be held. To place an active call on hold and to retrieve it with the Cordless Handset: Press HOLD. 12:30p Feb 23 NEXT CALL The screen changes from ON A CALL, as shown in...
Page 225 Synapse User’s Guide To retrieve a held call when there is more than one call in the Call Deck with the Cordless Handset: Press the Navigation key to review calls in the Call Deck, as shown in NEXT CALL Figure 311.
Page 226: [Handset] Held Call Options
Synapse User’s Guide [Handset] Held Call Options To view Held Call options with the Cordless Handset: Press OPTIONS with a held call displayed to access the Hold options, as shown in Figure 312 12:30p Feb 23 and listed below. OPTIONS Graham Bell 1.
Page 227: [Handset] Parking A Call
Synapse User’s Guide [Handset] Parking a Call Placing a call on hold and parking a call are similar operations. The difference is that a held call can only be retrieved at the Deskset or Handset that placed the call on hold, and a parked call can be retrieved at any extension.
Page 228: [Handset] Retrieving A Parked Call From Any Extension
Synapse User’s Guide [Handset] Retrieving a Parked Call From Any Extension If you know the number of the parked call, press PHONE and dial the three-digit parked call number. If you don't know the number, find the parked call in the Parked Call list.
Page 229: [Handset] Using A Corded Headset
Synapse User’s Guide [Handset] Using a Corded Headset You can use a corded headset with the Cordless Handset, as shown in Figure 317. To use a corded headset with the Cordless Handset: Lift the rubber flap to insert an optional 2.5 mm corded headset into the jack on the...
Page 230: Call Management Using Headsets
You can use a corded headset, a Cordless Headset, or a combination of the two with the Deskset. You can register an optional TL7600 Cordless Headset directly to your Synapse Deskset. There are no wires or cords except for the power cord to the Headset charger. If you use another brand of cordless headset, you will have a more complex setup.
Page 231: Paging
[ATA] If your Synapse system includes an optional overhead paging (OHP) system, you may be able to page through loudspeakers. If the OHP is a single-zone paging system, it is included when you page All Extensions.
Page 232: Paging
Synapse User’s Guide Paging If your system administrator has set up paging zones, you can page all extensions or a zone. To page all extensions or a paging zone: 1. From Idle or from a held call, press , as shown in Figure 319. It may be...
Page 233 Synapse User’s Guide To page all extensions or a paging zone: (Continued) At the extensions being paged: Page Desksets involved in active calls, listening to a voicemail message, or playing or recording a name or greeting do not receive pages.
Page 234: [Ata] Single-Zone Overhead Paging
[ATA] Single-Zone Overhead Paging If your Synapse system includes an optional single-zone overhead paging (OHP) system, your System Administrator may have set up an overhead paging option in the paging zones list, such as for your warehouse. The OHP speakers are included when you page All Extensions, and they may be included in other paging zones.
Page 235: [Ata] Multi-Zone Overhead Paging
Synapse User’s Guide [ATA] Multi-Zone Overhead Paging If your Synapse system includes an optional multi-zone overhead paging (OHP) system, you have an Overhead Paging option in the paging zones list. To page using an optional multi-zone overhead paging system: 1. From Idle or from a held call, press...
Page 236: [Handset] Paging
Synapse User’s Guide [Handset] Paging You can page all the extensions in the system. Neither zone paging nor (optional) overhead paging is available from the Cordless Handset. To page all extensions with the Cordless Handset: 1. Begin the page: 12:30p Feb 23...
Page 237: Deskset-Handset Interaction
Synapse User’s Guide H A P T E R ESKSET ANDSET NTERACTION This section identifies similarities and operating interactions between the SB67030 Deskset and the optional SB67040 Cordless Handset. “[Handset] Answering a Call While Another Device is on a Call” on page 238 “[Handset] Incoming Calls”...
Page 238: [Handset] Answering A Call While Another Device Is On A Call
Synapse User’s Guide [Handset] Answering a Call While Another Device is on a Call The Deskset, Cordless Handset, and Cordless Headset all share the same extension number. If there is an active call, it must be placed on hold before other calls can be placed or answered by one of the other extension devices. You must also switch control to the device you want to use.
Page 239: [Handset] Clocks
Synapse User’s Guide [Handset] Clocks The Handset and the Deskset show the current date and time. The clocks on each of the devices run independently, and the system updates the real time frequently. Because the clocks are independent, there may be occasions when the time shown on each is slightly different.
Page 240: Troubleshooting
1 (888) 916-2007 visit our web site at or call . In Canada dial 1 (888) 883-2474 Many corrective actions require logging in as the System Administrator. See the “System Configuration” section the www.telephones.att.com/synapseguides of Synapse Administrator’s Guide available at Troubleshooting...
Page 241: Common Troubleshooting Procedures
Synapse User’s Guide Common Troubleshooting Procedures Follow these procedures to resolve common issues. Resolving Audio Echoes The SB67010 PSTN Gateway uses automatic telephone line calibration to ensure optimal audio performance on outside calls. If excessive echo occurs on outside calls consistently, observe the Gateway line calibration data to understand any telephone line issues.
Page 242 Synapse User’s Guide To resolve audio echo issues: (Continued) 4. If the loss number is below 10, the system will most often function normally, but there is an increased likelihood of audio performance issues like echo. If the loss number is below 10 the following procedures can be used to increase the loss value: Unplug that telephone line at the Gateway.
Page 243: Resolving General Audio Issues
Synapse User’s Guide Resolving General Audio Issues Check the following if you hear static, sudden silences, gaps in speech, echoes, distorted speech, or garbled speech. To resolve general audio issues: You may be experiencing network problems. Your LAN administrator should ensure the following minimum guidelines are met: A switched network topology, which requires attaching network components to switches rather than hubs, is recommended.
Page 244: Reintroducing A Deskset Into The System
1. Ensure that the Deskset is connected to the same LAN subnet as other system Gateways and Desksets. Ensure that the PC you will use to access the WebUI is either on the same subnet as Synapse, or that the PC subnet can communicate with the Synapse subnet.
Page 245 Click Restore Extension. 5. Synapse Desksets with static IP addresses need to have new addresses assigned if the Deskset IP addresses are to be used for logging into the WebUI. At the Deskset, press MENU –> 3 –> 4 –> 2 to set the IP address.
Page 246: Reintroducing A Gateway Or Ata Into The System
Synapse User’s Guide Reintroducing a Gateway or ATA Into the System If there are fewer than five Gateways in the system, and a Gateway or ATA screen displays Synch Failed or Synchronizing... for more than a few minutes, you may need to remove the Gateway or ATA from the system and reintroduce it. This problem may have been caused by the Gateway or ATA having been part of a different network or by a network disruption, which may have been caused by an AC power failure.
Page 247 Synapse User’s Guide To reintroduce a Gateway or ATA into the system: (Continued) 4. Complete a factory reset to restore factory values. Insert a pen or the end of a paper clip into the reset switch (located on the front of the Gateway and ATA) and hold it for more than five seconds until the LCD displays Restoring to factory defaults.
Page 248: Power Failure Recovery Procedure
Synapse User’s Guide Power Failure Recovery Procedure To recover after a power failure: When AC power returns after a power failure, the system self–assigns a link–local address to the Deskset beginning with number 169.254. If the Deskset is set for automatic IP address configuration, it searches for the DHCP server. If the DHCP server is found, it assigns an IP address.
Page 249: General Troubleshooting
Synapse User’s Guide General Troubleshooting For more information about the corrective actions recommended in this troubleshooting section, see the Synapse www.telephones.att.com/synapseguides Administrator’s Guide at Symptom Probable Cause Corrective Action General Troubleshooting Unable to access the WebUI The computer is not Verify the IP address.
Page 250 Synapse User’s Guide Symptom Probable Cause Corrective Action General Troubleshooting WebUI reverts to Log–in The browser is not checking Ensure that your Internet browser is working normally. It page after clicking a for newer version of pages. may not be automatically caching pages. For example, in navigation link.
Page 251 Synapse User’s Guide Symptom Probable Cause Corrective Action General Troubleshooting You hear static, sudden You may be experiencing Your LAN administrator should ensure the following silences, gaps in speech, or network problems. minimum guidelines are met: garbled speech. A switched network topology is recommended (using standard 10/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s).
Page 252 Synapse User’s Guide Symptom Probable Cause Corrective Action General Troubleshooting You hear echoes, distorted At least one of the PSTN Make sure you have a DSL filter plugged in between each speech, or static. lines has DSL, which is not DSL line and the telephone wall jack.
Page 253 Device does not connect Device has previous data and Erase all Deskset data and settings by pressing the reset with other Synapse devices. settings that are now button on the bottom of the Deskset for more than five inconsistent with current seconds.
Page 254 Synapse User’s Guide Symptom Probable Cause Corrective Action General Troubleshooting Device becomes sluggish or Cannot connect to AT&T Disconnect the power to the device, wait a few minutes, unresponsive during or server or the device then reconnect the power and try the upgrade process...
Page 255 Synapse User’s Guide Symptom Probable Cause Corrective Action General Troubleshooting Device is sluggish, The device encountered an Disconnect the power to the device, wait a few minutes, unresponsive, or behaving unexpected problem. then reconnect the power and wait for the device to boot unusually.
Page 256 Synapse User’s Guide Symptom Probable Cause Corrective Action General Troubleshooting Device upgrade failed, the The software version of the 1. As administrator, log into the WebUI using the IP address WebUI displays “Login to device you are currently of a device that does not have updated software and is target device failed”, and the...
Page 257 Synapse User’s Guide Symptom Probable Cause Corrective Action General Troubleshooting The WebUI displays “Login to The software version of the 1. As administrator, log into the WebUI using the IP address of the device that caused the problem. Click Device target device failed.”...
Page 258 Synapse User’s Guide Symptom Probable Cause Corrective Action General Troubleshooting Calls directed to the You deleted an old Deskset If you remove a Deskset from the system, any system operator are misdirected. and replaced it with a new settings, such as operator assignment to that extension, one.
Page 259: Gateway Troubleshooting
Synapse User’s Guide Gateway Troubleshooting For more information about the corrective actions recommended in this troubleshooting section, see the Synapse www.telephones.att.com/synapseguides Administrator’s Guide at Symptom Probable Cause Corrective Action Gateway Troubleshooting Gateway does not work at There is no power to the Ensure the AC plug is plugged into an electrical outlet not all.
Page 260 Synapse User’s Guide Symptom Probable Cause Corrective Action Gateway Troubleshooting Gateway screen displays The Gateway was Refer to “Reintroducing a Gateway or ATA Into the Synch Failed. disconnected, then System” on page 246. reconnected after configuration changes were made to the system.
Page 261 Synapse User’s Guide Symptom Probable Cause Corrective Action Gateway Troubleshooting Deskset cannot make or The Deskset is the only Power cycle the Deskset by unplugging the power cord receive phone calls and the device on the subnet. and plugging it back in.
Page 262: Deskset Troubleshooting
Synapse User’s Guide Deskset Troubleshooting For more information about the corrective actions recommended in this troubleshooting section, see the Synapse www.telephones.att.com/synapseguides Administrator’s Guide at Symptom Probable Cause Corrective Action Deskset Troubleshooting Deskset does not work at all. There is no power to the Ensure the AC plug is plugged into an electrical outlet not device.
Page 263 Synapse User’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting Deskset screen displays The Deskset was Refer to “Reintroducing a Deskset Into the System” on Synch Failed. disconnected, then page 244. reconnected after configuration changes were made to the system.
Page 264 The Deskset may have an Log into the WebUI using the IP address of the Deskset. receive phone calls and the incompatible software Update the software. Deskset screen displays version. See “Update Device” in the Synapse Administrator’s Synchronizing..www.telephones.att.com/ Guide at (Continued) synapseguides Troubleshooting...
Page 265 Synapse User’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting Unable to make outside calls. An outside phone number Ensure that you enter a 9 before the telephone number cannot be accessed through to indicate this is an outside call. For example, the Gateway.
Page 266 Synapse User’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting Deskset is not active The system needs time to Allow at least one minute for the system to boot up again immediately after a power restore service. after a power failure.
Page 267 Synapse User’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting Deskset does not The Call Forward All settings Check that Call Forward All is on ( should appear automatically forward a call are incorrect. in the top right corner of the screen while in Idle mode).
Page 268 Call Forward All settings are See “Call Forward-NA to an Outside Phone incorrect. Number” in the Synapse Administrator’s Guide at www.telephones.att.com/ synapseguides Check that Call Forward All is on ( should appear in the top right corner of the screen while in Idle mode).
Page 269 See “Call Forward-NA to an Outside Phone available. Number” in the Synapse Administrator’s Guide at www.telephones.att.com/ synapseguides Ensure that the Gateway is connected to the network. All PSTN lines may be in use. If so, try again later.
Page 270 Synapse User’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting Incomplete Voicemail Recording interrupted by If a caller leaves a very long message, part of it may be messages. time–out or full memory. lost when the Deskset disconnects the call after two minutes.
Page 271 Synapse User’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting Deskset soft keys have The highlight bar has moved The soft keys reflect the call state and Deskset functions. changed. to another line on the They change depending on which line is highlighted.
Page 272 Synapse User’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting Unable to locate the The Cordless Handset’s Charge the Cordless Handset battery. Cordless Handset from the battery is dead or the does not appear on the Deskset Idle screen, Deskset.
Page 273: Cordless Handset Troubleshooting
Synapse User’s Guide Cordless Handset Troubleshooting For more information about the corrective actions recommended in this troubleshooting section, see the Synapse www.telephones.att.com/synapseguides Administrator’s Guide at Symptom Probable Cause Corrective Action Cordless Handset Troubleshooting Handset does not work at all There is no power to the Confirm the battery is installed and charged correctly.
Page 274 Synapse User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Troubleshooting Extension number does not The Handset has been 1. Check the Deskset to see if a Handset has been match the Deskset. registered to another registered. If so, deregister it. On the Deskset, press Deskset.
Page 275 Synapse User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Troubleshooting Unable to make outside calls. The Handset cannot First, ensure that the Deskset can make outside calls. If it communicate with the cannot, consult “Deskset Troubleshooting” on page 262.
Page 276 Synapse User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Troubleshooting Handset does not receive Incoming call notifications do Confirm that your Handset is registered to the Deskset. At the Deskset, press MENU –> User Settings –> Cordless incoming calls. (Continued) not reach the Handset.
Page 277 Synapse User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Troubleshooting At the Deskset, press MENU –> User Settings –> Handset shows screen telling Sometimes, when you Cordless Settings –> Handset and deregister the me to register it, but Deskset...
Page 278 Synapse User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Troubleshooting Handset continuously The Handset is out of range Verify that the Deskset is powered and fully functional. If displays Searching for or not registered. the Deskset has no AC power, the Handset will not work.
Page 279 Synapse User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Troubleshooting Calls dropped. Restoring Deskset settings or Update software and restore Deskset settings only in Idle updating software while that mode with no calls pending. extension is in use causes all calls to be dropped.
Page 280 Synapse User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Troubleshooting Poor audio quality. Speech is The Handset is almost out of You may be close to being out of range. Try moving closer cutting out. range or is experiencing to the Deskset.
Page 281: Cordless Headset Troubleshooting
Synapse User’s Guide Cordless Headset Troubleshooting For more information about the corrective actions recommended in this troubleshooting section, see the Synapse www.telephones.att.com/synapseguides Administrator’s Guide at Symptom Probable Cause Corrective Action Cordless Headset Troubleshooting Headset not responding. The Headset has lost 1.
Page 282 Synapse User’s Guide Symptom Probable Cause Corrective Action Cordless Headset Troubleshooting The TL7600 Headset does The Headset is not getting Verify that the battery is installed and charged correctly. not work at all. power from its battery. Place the Headset into the accessory charger. Ensure the charger is securely plugged into an outlet not controlled by a wall switch.
Page 283 Synapse User’s Guide Symptom Probable Cause Corrective Action Cordless Headset Troubleshooting Poor audio quality. Speech is The Headset is almost out of You may be close to being out of range. Try moving closer cutting out. range or is experiencing to the Deskset.
Page 284 Synapse User’s Guide Symptom Probable Cause Corrective Action Cordless Headset Troubleshooting Batteries do not hold a Bad battery or bad battery Make sure that the Headset battery is installed and charge. connection. securely plugged into the connector. Charge the battery for at least six hours. For optimum daily performance, return the Cordless Headset to the charger when not in use.
Page 285 Synapse User’s Guide Symptom Probable Cause Corrective Action Cordless Headset Troubleshooting A buzzing sound on my Noise interference. Move the Headset at least 12 inches away from the Headset. Deskset. Other electronic products can cause interference with your Cordless Headset. Try installing your Headset as far away from these types of electronic devices as possible: television sets, microwaves, or other cordless telephones.
Page 286: Ata Troubleshooting
Synapse User’s Guide ATA Troubleshooting For more information about the corrective actions recommended in this troubleshooting section, see the Synapse www.telephones.att.com/synapseguides Administrator’s Guide at [ATA] General Troubleshooting Symptom Probable Cause Corrective Action ATA General Troubleshooting ATA does not work at all.
Page 287 Reset to factory defaults by using a paper clip to press Failed. (Continued) another network or has and hold the reset switch (located on the front of the unit) returned to the Synapse for more than five seconds. See “Reintroducing a Gateway system after being deleted or ATA Into the System”...
Page 288: [Ata] Music On Hold (Moh) Troubleshooting
Synapse User’s Guide [ATA] Music on Hold (MoH) Troubleshooting Symptom Probable Cause Corrective Action ATA MoH Troubleshooting In the WebUI: Click System Settings –> Hold Settings, Music on Hold (MoH) is not MoH is disabled. playing and the AUX IN LED...
Page 289 Some MoH sources without volume controls, such as those with audio-out jacks, are usually very loud and might be too loud. Synapse limits the volume of the sound delivered to the phone line. Because of this, there may be audio clipping (missing sounds) for some sources.
Page 290 (like the headset jack of an MP3 player), call into your If the volume is too high, Synapse system, place the call on hold, listen to MoH on overdriving the audio the outside line, and adjust the audio volume on your...
Page 291 The Hold Announcement is a feature that repeats a enabled. recorded audio clip at regular intervals during MoH. See “Hold Settings and [ATA] Music on Hold (MoH)” in the Synapse Administrator’s Guide at www.telephones.att.com/ synapseguides My audio player jack is not...
Page 292: [Ata] Overhead Paging (Ohp) Troubleshooting
Select the appropriate configuration for your specific paging equipment. For more information about the different configurations, see “[ATA] Overhead Paging Overview” in the Synapse Administrator’s Guide at www.telephones.att.com/ synapseguides Refer to your OHP product documentation and the respective troubleshooting section below. The paging equipment, the jack it is plugged into, and the WebUI must all match.
Page 293 Synapse User’s Guide Symptom Probable Cause Corrective Action ATA OHP Troubleshooting Overhead paging (OHP) is The OHP may not be properly For OHP equipment connected to an FXS port, verify not working. (Continued) installed. WebUI configuration. Connect a corded phone to the FXS port configured for paging.
Page 294 Synapse User’s Guide Symptom Probable Cause Corrective Action ATA OHP Troubleshooting Single-Zone OHP Connected to AUX OUT Jack For OHP equipment connected to the AUX OUT jack, this Troubleshooting refers to the ATA front-panel AUX OUT LED. This describes the behavior of these LEDs: OFF: There is a problem with the WebUI configuration for OHP.
Page 295 AUX OUT jack. Click Verify that the OHP equipment is part of the paging zone that you are trying to page. For more information about the different configurations, see “Paging Zones” in the Synapse Administrator’s Guide at www.telephones.att.com/ synapseguides Troubleshooting...
Page 296 OHP. Verify your paging equipment configuration. Check to see if the OHP system has settings that need to be adjusted to work with Synapse. Refer to your paging equipment documentation or to your VAR. Troubleshooting...
Page 297 OHP system has settings that need to be adjusted AUX OUT LED (right of the OHP system). There may be a to work with Synapse. Refer to your paging equipment ATA LCD screen) is flashing problem with the paging documentation or to your installer.
Page 298 FXS 2. If not, plug it in, and verify your OHP equipment for the FXS port that is used connections. for the OHP equipment is OFF. The OHP is not a member of See “Paging Zones” in the Synapse Administrator’s www.telephones.att.com/ a paging zone. Guide at synapseguides Troubleshooting...
Page 299 See “[ATA] Overhead Paging Overview” in the hasn't already sounded. Synapse Administrator’s Guide at www.telephones.att.com/ synapseguides for background and for configuration instructions. Verify your paging equipment configuration. Check to see if the OHP system has settings that need to be adjusted to work with Synapse.
Page 300 FXS port and the OHP See “[ATA] Overhead Paging Overview” in the system. Synapse Administrator’s Guide at www.telephones.att.com/ synapseguides for background and for configuration instructions. Verify that your paging equipment is connected to FXS 1 or FXS 2.
Page 301 OHP system has settings that need to be adjusted setup. to work with Synapse. Refer to your paging equipment documentation or to your installer. Single-zone OHP on FXS is There may be a problem with Verify that the paging zone you are paging includes Overhead Page.
Page 302 Synapse User’s Guide Symptom Probable Cause Corrective Action ATA OHP Troubleshooting Multi-Zone OHP Connected to an FXS Port For OHP equipment connected to an FXS port, this Troubleshooting refers to the ATA front-panel FXS LED for the FXS port you are using for the OHP equipment.
Page 303 OHP system has settings that need to be adjusted setup. to work with Synapse. Refer to your paging equipment documentation or to your installer. Verify that the paging zone you are paging is Overhead There may be a problem with the paging zone setup.
Page 304 Verify the connection between the FXS port and your OHP the connection between the system. FXS port and the OHP See “[ATA] Overhead Paging Overview” in the system. Synapse Administrator’s Guide at www.telephones.att.com/ synapseguides for background and for configuration instructions. Multi-zone OHP is not No signal is detected.
Page 305 (right of the ATA LCD screen) equipment has not yet See “[ATA] Overhead Paging Overview” in the for the FXS port that is used acknowledged the page Synapse Administrator’s Guide at for the OHP equipment is request. www.telephones.att.com/ flashing GREEN. (Continued)
Page 306: [Ata] Fax Configuration Troubleshooting
Synapse User’s Guide [ATA] Fax Configuration Troubleshooting Symptom Probable Cause Corrective Action ATA Fax Configuration Troubleshooting While using T.38 mode, Incompatible Fax Mode 1. As administrator, log into the WebUI. unable to receive faxes or setting. 2. Click System Settings –> Fax Configuration.
Page 307 Verify the connection between the FXS port and your fax the FXS 1 or FXS 2 LED (right not communicating. machine. of the ATA LCD screen) that See “[ATA] Fax Configuration” in the Synapse corresponds to the jack you Administrator’s Guide at are using for connecting the www.telephones.att.com/...
Page 308 4. Click GREEN. 5. Try again. The fax machine is Number dialed incorrectly. Remember to dial 9 to send faxes. connected to the telephone line through the Synapse system and the FXS LED indications appear correct, yet outgoing faxes fail. Troubleshooting...
Page 309 Synapse User’s Guide Symptom Probable Cause Corrective Action ATA Fax Configuration Troubleshooting Unable to receive incoming Fax line not configured 1. As administrator, log into the WebUI. faxes. properly. 2. Click System Settings –> Fax Configuration. 3. Verify that Fax Line is set to the correct line. Verify that...
Page 310: [Ata] Analog Phone Troubleshooting
Synapse User’s Guide [ATA] Analog Phone Troubleshooting Symptom Probable Cause Corrective Action ATA Analog Phone Troubleshooting Analog phone connected to The ATA has detected a cable Verify that your telephone is connected to FXS 1 or FXS 2. FXS port does not work as...
Page 311 Analog phone connected to Analog phone is working Consider the analog phone limitations: FXS port does not work as with Synapse, but does not To make outgoing calls on an analog phone expected. (Continued) have Deskset capabilities. connected to the FXS port on the ATA, the external phone number must be preceded by 9 (same as on a Deskset).
Page 312: [Ata] Group Mailbox Troubleshooting
Group mailboxes reside on the ATA. The ATA must be work. available. connected. See the Synapse Installation Guide at www.telephones.att.com/synapseguides Group Mailbox is full even The sum of the quotas for The ATA allows for a total of 60 minutes of recording time...
Page 313: Appendixes
Synapse User’s Guide PPENDIXES Appendix A: Soft Keys The Synapse Desksets and Cordless Handsets feature keys below the LCD screen. The bottom of the LCD displays the appropriate label for each key as the function of the key changes. Deskset Soft Keys Table 18 provides an alphabetical list of the labels that appear above the Deskset soft keys.
Page 314 Synapse User’s Guide Table 18. Deskset Soft Key Functions (Continued) Function Description Function Description Turns Call Forward on or off. Deletes the highlighted Voicemail message in the Message list. Cancels action and returns user to previous mode. Deregisters Cordless Handset or Headset in registration menu.
Page 315 Synapse User’s Guide Table 18. Deskset Soft Key Functions (Continued) Function Description Function Description Initiates recording of an introduction when Creates a new entry. forwarding a Voicemail message. Cancels proposed action. Completes conference call setup. Initiates a page. Jumps back eight seconds in playback mode.
Page 316: [Handset] Cordless Handset Soft Keys
Synapse User’s Guide [Handset] Cordless Handset Soft Keys Table 19 provides an alphabetical list of the labels that appear above the Cordless Handset soft keys. Table 19. Cordless Handset Soft Keys Function Function Answer an incoming call and place it in the Access the four viewing options for the Directory: Handset Call Deck.
Page 317: Appendix B: Technical Specifications
Synapse User’s Guide Appendix B: Technical Specifications Table 20 lists the technical specifications for the SB67010 PSTN Gateway, SB67030 Deskset, and SB67040 Cordless Handset. Table 20. Technical Specifications Feature Specification Frequency control Crystal controlled PLL synthesizer Transmit Frequency Deskset, Cordless Handset, Cordless Headset: 1921.536–1928.448 MHz Deskset: 1921.536–1928.448 MHz...
Page 318 Synapse User’s Guide Table 20. Technical Specifications (Continued) Feature Specification Power Requirements ATA: 12V @ 18 Watts Cordless Handset: 2.4V 550mA Ni–MH battery Cordless Handset, Cordless Headset charger: 6V DC @ 200mA Cordless Headset: 3.7V 240mAH battery Deskset: 5.1V DC @ 1700mA Gateway: 5.1V DC @ 1700mA...
Page 319 Synapse User’s Guide Table 20. Technical Specifications (Continued) Feature Specification [ATA] AUX Out 3.5 mm Tip (Signal), Ring (NC) Sleeve (Ground) (TRS) jack Frequency range 300 to 3.4K Hz Output level -15dBm nominal Output impedance less than or equal to 8 ohms...
Page 320: Appendix C: Maintenance
Synapse User’s Guide Appendix C: Maintenance Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it.
Page 321: Appendix D: Important Safety Instructions
Synapse User’s Guide Appendix D: Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.
Page 322 Synapse User’s Guide Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: When the power supply cord or plug is damaged or frayed. If liquid has been spilled on the product.
Page 323: Appendix E: Limited Warranty
Synapse User’s Guide Appendix E: Limited Warranty The AT&T brand is used under license. For customer service, repair, replacement, or warranty service, and all questions about this product, contact the person who installed your system. If your installer is unavailable, visit our web site at www.telephones.att.com/smb...
Page 324 Synapse User’s Guide 4. What is not covered by this limited warranty? This limited warranty does not cover: PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, fire, water or other liquid intrusion; or PRODUCT that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of the manufacturer;...
Page 325 Synapse User’s Guide 5. How do you get warranty service? To obtain warranty service, contact the person who installed your system. If your installer is unavailable, visit our web site at www.telephones.att.com/smb 1 (888) 916-2007. 1 (888) 883-2474 or call In Canada, call Before calling for service, please review the user manual.
Page 326 Synapse User’s Guide 7. Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T-branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT.
Page 327: Glossary
A continuously variable signal analog phone: A non-Synapse telephone that plugs directly into a normal telephone wall plug or into the Synapse ATA FXS port ATA (Analog Terminal Adapter): Allows the integration of non-Synapse analog telephones, a fax machine, overhead paging equipment, and a music-on-hold source into the Synapse system.
Page 328 Synapse User’s Guide BYPASS port: An RJ11 jack on the PSTN Gateway that allows for communication during power outages. Plug an analog telephone into the this jack. Call Appearance: The five icons on the right side of the Deskset display and the keys and LEDs associated with those icons. The keys access active and held calls, and calls that are being dialed or predialed.
Page 329 Extension Directory: A private list of names and phone numbers available to only a single extension (referred to as “Personal list” on the Deskset) Extension list: A list of names and extension numbers for the Synapse system telephones extension number: The three-digit number representing each individual Deskset...
Page 330 FXO (Foreign Exchange Office): The gateway telephone signaling interface between the PSTN telephone lines and the LAN FXS station port: A jack on the ATA for connecting non-Synapse analog telephone equipment to the Synapse system G.711: A digital fax protocol...
Page 331 MDI/MDIX: (Medium-Dependent Interface Crossover): A computer networking technology MoH (Music on Hold): Music or other audio that plays to an outside caller that has been placed on hold by a Synapse user multi-zone paging: Paging through a multi-zone overhead paging system. The overhead loudspeakers are configured in multiple areas and transmit messages independently.
Page 332 The extension that callers reach by dialing 0 (zero) when the Auto Attendant operator feature is enabled or that system users reach at any time by dialing 0 (zero) outside call: A phone call between a phone not a part of your Synapse system and an extension within your Synapse system overwrite: Replace existing information...
Page 333 Paging to a single set of overhead loudspeakers. All speakers transmit the same announcement simultaneously. soft key: The Synapse Desksets and Cordless Handsets feature keys below the LCD screen. The bottom of the LCD displays the appropriate label for each key as the function of the key changes.
Page 334 Synapse User’s Guide system administrator: A person to perform functions such as setting up and modifying system configurations. This system administrator can be an employee or your telephone equipment provider. System Directory: (see System list) System list: This list of names and phone numbers is created and maintained by the system administrator. All system users can sort and view this list.

AT&T Synapse User Manual

Preface

Overview

[Handset] SB67040 Cordless Handset (Optional)

[Headset] TL7600 Cordless Headset (Optional)

[ATA] Analog Terminal Adapter (ATA - Optional)

Web Interface

Settings

[Handset] Cordless Handset Settings

Accessing Items in Lists

[Handset] Accessing and Managing Items in Lists with the Cordless Handset

Directory

[Handset] Accessing the Directory with the Cordless Handset

Voicemail

[Handset] Accessing Personal Voicemail with the Cordless Handset

Call Log

[Handset] Accessing the Call Log with the Cordless Handset

Outgoing Calls

[Handset] Make a Call with the Cordless Handset

[Headset] Making Calls with the Optional TL7600 Cordless Headset

Incoming Calls

[Handset] Answer a Call with the Cordless Handset

Call Management

[Handset] Call Management Using the Cordless Handset

Paging

[ATA] Single-Zone Overhead Paging

[ATA] Multi-Zone Overhead Paging

[Handset] Paging

Deskset-Handset Interaction

[Handset] Answering a Call While Another Device Is on a Call

[Handset] Incoming Calls

[Handset] Held Calls

[Handset] Clocks

[Handset] Status

Troubleshooting

Appendixes

Appendix A: Soft Keys

Appendix B: Technical Specifications

Appendix C: Maintenance

Appendix D: Important Safety Instructions

Appendix E: Limited Warranty

Glossary

Quick Links

Troubleshooting

Related Manuals for AT&T Synapse

Summary of Contents for AT&T Synapse