Cordless Headset Troubleshooting - AT&T Synapse User Manual

Cordless Headset Troubleshooting

For more information about the corrective actions recommended in this troubleshooting section, see the Synapse
Administrator's Guide at
Symptom
Headset not responding.
The light on the Headset
flashes orange and blue; the
Headset does not work.
Troubleshooting
Synapse User's Guide
www.telephones.att.com/synapseguides
Probable Cause
The Headset has lost
connection to Deskset.
The Headset is not
registered.
.
Corrective Action
1. Disconnect the Cordless Headset battery.
2. Wait three minutes.
3. Install the battery again and place the Cordless Headset
into the charger.
4. Wait for the ON/OFF light on the Headset to display a
blue light, indicating that the Headset was able to
reestablish its connection with the Deskset. Allow up to
one minute for this to take place.
Register the Headset at the Deskset. Press MENU -> User
Settings –> Cordless Settings –> Headset –>
Register.
Once the Headset is registered, the Headset light is blue
when the Headset is placed in the charger.
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Cordless Headset Troubleshooting