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AT&T Syn248 SB35020 Quick Start Manual

Deskset
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Quick Start Guide

AT&T SB35020/SB35025 Deskset

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Summary of Contents for AT&T Syn248 SB35020

  • Page 1: Quick Start Guide

    ® Quick Start Guide AT&T SB35020/SB35025 Deskset...

  • Page 2: Deskset Overview

    Deskset Overview This page identifies and describes the main display and key groups for the Syn248® SB35020 Deskset and SB35025 Deskset. For additional information, see the User’s Guide, www.telephones.att.com/smb available from Voicemail Indicator Lights when there are new Liquid Crystal Display (LCD) Voicemail messages.

  • Page 3: Hard Keys

    Hard Keys Menu Accesses the menu. Select Cancel Selects a highlighted screen item. Cancels the most recent operation and returns to previous function. Dial Pad Programmable Feature Keys Provide easy access to various call Headset functions, depending on configuration. Routes audio to a headset For default settings, see next page.

  • Page 4: Programmable Feature Keys

    Programmable Feature Keys The Deskset features ten programmable feature keys that can be programmed by your system administrator. The keys include color LEDs to indicate the status of some functions. The Deskset shipping box includes replacement programmable feature key cards and stickers for labeling the keys.

  • Page 5: Programmable Feature Key Leds

    Programmable Feature Key LEDs The programmable feature key LEDs change appearance to indicate call and feature status. LED Activity Description No call Steady GREEN Active call Slowly Flashing GREEN Held call Line 1–4 Quickly Flashing GREEN Ringing incoming call Steady ORANGE Active call at another Deskset Slowly Flashing...

  • Page 6: Idle Screen

    Idle Screen The Idle screen appears when the Deskset has power and no activity. Date and Time Status Indicator Area Extension Name Extension Number Name that the system administrator Number assigned to this Deskset. assigned to this Deskset. New Messages Number of new, unreviewed voice messages.
  • Page 7 Soft Keys and Scroll Indicators Soft Keys Three context-sensitive soft keys provide functions indicated by labels on the screen. Soft key labels with shapes indicate the feature uses more than three soft keys. To view the additional keys, press v or w on the navigation key. Soft Keys Change according to the current task.

  • Page 8: Making A Call

    Making a Call You can make a call from the Deskset by predialing, live dialing or selecting a number from a list. To predial a number: Enter the phone number using the dial pad. Go off hook. Lift the handset, press (SPEAKER), (HEADSET) or an inactive Line key.

  • Page 9: Answering A Call

    Answering a Call To answer a call: Lift the handset, press (SPEAKER), (HEADSET) or the flashing Line or Intercom key. To ignore a call: Press . Your Deskset stops ringing. The caller continues to hear ringback tones until you or someone else answers the call, or until the call goes to the Call Forward–No Answer destination.

  • Page 10: Call Status Icons

    Call Status Icons During a call, icons indicate the current call status. Soft keys show optional actions. Call Status Icon The number indicates the number of the associated Line key. Icon Status Description Icon Status Description Off Hook Indicates that you are dialing or Conference Shows for each line on a on a phone call.

  • Page 11: Transferring A Call

    Transferring a Call You can transfer a call to an external number, another Deskset extension, or an extension’s voicemail. To transfer a call: With a call in progress, press . The call is put on hold. Make a second call by: • Pressing the Intercom key and dialing an extension number.

  • Page 12: Creating A Conference Call

    Creating a Conference Call You can join two calls to create a three-party conference call. The calls may be two external calls or two internal calls, or one external and one internal call. To create a conference call: Establish the first call, Call A. Press .

  • Page 13: Deskset Menu

    Deskset Menu You can use the Deskset menus to set up many Deskset features. Access the main menu by pressing (MENU). Select menu options by scrolling down to an option and pressing (SELECT), or by pressing the dial-pad key with that option number. •...
  • Page 14 Paging Paging allows you to broadcast what you say to more than one extension. To send a page: Press (MENU), then 1, and then 2, or press the Paging programmable feature key (see page 5). The Paging Zones screen appears, showing an All Extensions option and any paging zones that the system administrator has created.

  • Page 15: Accessing Voicemail

    Accessing Voicemail To access your messages, press (MENU), then 1, and then 3, or press the Messages programmable feature key (see page Message Icon indicates a new message. You will be prompted to enter your password if you have created one. Once a new message is played, the new message count goes down by one.
  • Page 16 Do Not Disturb Setup Do Not Disturb silences incoming ringing and paging. When Do Not Disturb is enabled, you can still answer incoming calls when you see a Line key LED flashing. (MENU), then 1, and then 4. To enable or disable Do Not Disturb (DND), press When DND is on, DND appears on the Idle screen, as shown below.
  • Page 17 Directory The Directory consists of other Deskset extension numbers, your own personal entries, and system entries that only the system administrator can add and edit. You can add up to 50 personal entries to your Deskset Directory. To display the Directory, press (MENU), then 1, and then 5 or press the Directory programmable feature key (see page 5).

  • Page 18: Accessing The Call Log

    Accessing the Call Log The Call Log provides available name and number information for the last 50 calls received. To access the Call Log list: Press (MENU), then 1, and then 6 or press the Call Log programmable feature key (see page 5). The newest call appears first. New missed calls are indicated with the [NEW] icon.
  • Page 19 NOTE: For customer service or product information, visit our website at www.telephones.att.com/smb 1 (888) 386-2006 or call 1 (888) 469-2005 In Canada, call © 2012–2013 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219.

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Syn248 sb35025

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