AT&T Synapse Installation Manual
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- User manual (334 pages) ,
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- Administrator's manual (290 pages)
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Synapse
Installation Guide
®
© 2010–2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American
Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 13.0 6/11
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Table of Contents
Related Manuals for AT&T Synapse
Summary of Contents for AT&T Synapse
- Page 1 © 2010–2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 13.0 6/11...
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Page 2: Table Of Contents
Synapse Installation Guide ONTENTS Preface..................................6 Using This Guide ................................................6 Topic Navigation ................................................7 Text Conventions ................................................8 Deskset and Cordless Handset Menu Navigation..................................9 Additional Documentation ............................................9 Installation ................................10 System Overview ...............................................11 Software Version Compatibility ......................................13 System Installation Overview ......................................14 Recommended Installation Sequence......................................17 Planning Your System and Network Configuration..................................19... - Page 3 Synapse Installation Guide Wall Mounting ............................................28 Grounding..............................................29 Gateway Installation ..............................................31 Deskset Installation ..............................................35 SB67050 ATA Installation............................................42 Connecting Analog Devices to the ATA..................................43 SB67040 Cordless Handset Installation......................................49 Charger Installation..........................................49 Battery Installation ..........................................50 Battery Charging............................................51 TL7600 Cordless Headset Installation ......................................52 Charger Installation..........................................52 Battery Installation ..........................................53...
- Page 4 Synapse Installation Guide System Configuration ............................79 The Web User Interface (WebUI) ........................................80 WebUI Overview............................................81 Log in as Administrator .........................................82 Error Handling ............................................84 System Settings ................................................85 Setting Line Appearance Mode ......................................86 Dial Plan Settings .............................................87 Direct Inward Dial (T1 Gateway).......................................91 Trunk Naming .............................................97...
- Page 5 Synapse Installation Guide Initial Installation ..............................................146 Display Messages..............................................147 T1 Gateway Indicators ........................................151 PSTN Gateway Setup........................................... 153 WebUI ................................................... 154 Administrator WebUI ........................................... 154 User WebUI............................................... 161 PC/Deskset Interaction ............................................162 Other Deskset Features............................................163 SB67050 Analog Terminal Adapter....................................... 167 General Troubleshooting ........................................
- Page 6 Synapse Installation Guide Appendix D: Maintenance........................................... 204 Appendix E: Important Safety Instructions ....................................205 Appendix F: Limited Warranty .......................................... 207 Glossary..................................211...
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Page 7: Preface
Synapse Installation Guide REFACE This Installation Guide provides instructions for installing and setting up your Synapse system with software version 1.9.2 or later. page 13 for instructions on checking the software version on the Gateway, the Deskset, and the ATA. -
Page 8: Topic Navigation
Synapse Installation Guide REFACE Back to Table of Contents This Installation Guide provides instructions for installing and setting up your Synapse system with software version 1.9.2 or later. Click on the page heading to page 13 for instructions on checking the software version on the Gateway, the Deskset, and the ATA. -
Page 9: Text Conventions
Synapse Installation Guide Text Conventions Table 1 lists text formats and their uses. Table 1. Description of Text Conventions Text Format Description Screen Identifies text that appears on the screen in a title, menu, or prompt. HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys. -
Page 10: Deskset And Cordless Handset Menu Navigation
The procedures in this guide use the numeric keypad entry as the preferred method for selecting a function. Additional Documentation Downloadable copies of all Synapse documents, including user’s and administrator’s guides, installation instructions and www.telephones.att.com/synapseguides... -
Page 11: Installation
H A P T E R NSTALLATION This section describes the physical installation of the Synapse devices. Each system must include at least one PSTN Gateway or one T1 Gateway. Each PSTN Gateway supports up to four analog telephone lines. Up to four PSTN Gateways can support up to 16 analog telephone lines. -
Page 12: System Overview
Synapse Installation Guide System Overview 1. AT&T SB67010 PSTN Gateway — Each PSTN Gateway provides access to up to four analog outside telephone lines. The system can have up to four PSTN Gateways, supporting up to 16 telephone lines. Information that is only about the PSTN Gateway is designated by [PSTN] in this guide. - Page 13 7. AT&T SB67050 Analog Terminal Adapter (ATA - Optional) — The ATA allows the integration of non-Synapse devices, such as analog telephones, a fax machine, overhead paging equipment, and a music-on-hold source into the Synapse system. It also provides Group Mailboxes to allow different people to access the same Mailbox.
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Page 14: Software Version Compatibility
Synapse Installation Guide Software Version Compatibility 'HYLFH ,QIR 6: 9HU Y Systems with software versions 1.9.1 and later support the features described in this ): 9HU = guide. All Gateways, ATAs and Desksets must have compatible software versions installed. Figure 3. Gateway Software Version To determine the software version of Gateways and the ATA from the device front ... -
Page 15: System Installation Overview
Synapse Installation Guide System Installation Overview Figure 6 illustrates how the Synapse system differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, the system uses a distributed control system over a new or existing LAN. - Page 16 Synapse Installation Guide If you install one SB67010 PSTN Gateway or SB67060 T1 Gateway and then one Deskset, the feedback described in this guide matches what you see on your system devices. A system must have at least one PSTN Gateway or one T1 Gateway. There can be up to four PSTN Gateways, and a system can include both a T1 Gateway and PSTN Gateways.
- Page 17 The Synapse system supports one ATA per system. The ATA allows you to attach hardware such as conference phones, overhead paging equipment, a fax machine, or a source for Music On Hold (MoH) to Synapse. Figure 8 illustrates a more complex installation (blue lines = telephone;...
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Page 18: Recommended Installation Sequence
Synapse Installation Guide Recommended Installation Sequence 1. Prepare your site for installation. See “Site Preparation” on page 2. Install the PSTN and/or T1 Gateways. See “Gateway Installation” on page 3. If you have only one Gateway, install the first Deskset. See “Deskset Installation”... - Page 19 If you have set the system to use Call Appearance mode, ask all users to record their user names on their Desksets. See “Name Recording for the Auto Attendant Directory” in the Synapse Administrator’s Guide at www.telephones.att.com/synapseguides If you have set the system to use Call Appearance mode, distribute and register any Cordless Handsets or Headsets.
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Page 20: Planning Your System And Network Configuration
In Line Appearance mode, each line that Deskset users can access corresponds to an actual physical line connected to the PSTN Gateway (the Synapse system can have up to four PSTN Gateways providing up to 16 lines). Incoming lines are mapped to Programmable Feature Keys on Desksets.