Cordless Handset Troubleshooting - AT&T Synapse User Manual

Cordless Handset Troubleshooting

For more information about the corrective actions recommended in this troubleshooting section, see the Synapse
Administrator's Guide at
Symptom
Handset does not work at all
(LCD is black).
Troubleshooting
Synapse User's Guide
www.telephones.att.com/synapseguides
Probable Cause
There is no power to the
device.
.
Corrective Action
Confirm the battery is installed and charged correctly.
Place the Handset into the accessory charger. Ensure the
charger is securely plugged into an outlet not controlled
by a wall switch. The Charge LED on the accessory
charger should light and the Handset display should
indicate that the Handset is charging.
Verify that the charger's AC power outlet has power, such
as plugging in some other AC device. If nothing works,
contact an electrician or use another power outlet.
If the battery is completely depleted, it can take up to 10
minutes to charge the battery before the low battery icon
displays on screen.
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Cordless Handset Troubleshooting