[Ata] Fax Configuration Troubleshooting - AT&T Synapse User Manual

[ATA] Fax Configuration Troubleshooting

Symptom
While using T.38 mode,
unable to receive faxes or
having persistent fax
transmission failures.
While using T.38 mode, fax
usually works with
occasional failures.
While using G.711 mode, fax
usually works with
occasional failures.
Troubleshooting
Synapse User's Guide
Probable Cause
Incompatible Fax Mode
setting.
Network impairment issues.
Network impairment issues.
Corrective Action ATA Fax Configuration Troubleshooting
1. As administrator, log into the WebUI.
2. Click System Settings –> Fax Configuration.
3. Set Fax Mode to G.711.
4. Click .
Resend the fax later or use the fax machine's
retransmission feature.
Resend the fax later or use the fax machine's
retransmission feature.
If the above does not work, try switching the Fax Mode
setting.
a. As administrator, log into the WebUI.
b. Click System Settings –> Fax Configuration.
Set Fax Mode to T.38.
c.
d. Click .
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