Accessing The Held Calls List - AT&T SB67035 User Manual

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Accessing the Held Calls List

This feature applies to Line Appearance mode only.
When you or anyone else in your office puts an external call on hold, the call is displayed
in the Held Calls list. From the Held Calls list, you can view and retrieve any held call in
the system.
Your Deskset Line Appearance LEDs also show which lines have held calls on them, but
only for the lines assigned to that Deskset. All Desksets in the system may not have the
same lines assigned to them. For example, your department may have lines 1 to 4
assigned to your Desksets. Another department in your company may have lines 5 to 8
assigned to their Desksets. Using the Held Calls list at your Deskset, you can access calls
being held on lines 1 to 8.
You can view and retrieve any held call in the system from the Held Calls list. If the held
call is on a line that is not assigned to your Deskset, retrieving the call will route it to the
Intercom line on your Deskset.
To view and retrieve calls from the Held Calls list:
1. Press
The Calls on Hold screen appears.
2. Press
3. Press SELECT to retrieve the call.
If the held call used a line that was not assigned to your Deskset, the call becomes
active on your Intercom line. Any previous active call on your Deskset goes on hold.
Accessing Items in Lists
.
HoldList
Calls on Hold
Graham Bell
Amy Lee
1-800-123-1234
Press or
Retrieve to un-hold call.
Retrieve
 
or to highlight the desired call.
66
1/4
Line 3 3:32
Line 1 2:10
Line 8 1:46
Line 2 0:12
to scroll, then press Quick
Dial
Page
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