AT&T SB67118 Getting Started
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AT&T SB67118 Getting Started

AT&T SB67118 Getting Started

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Download this manual See also: User Manual
Getting started

Telephone base installation

To connect the corded handset and power adaptor to the telephone base
Plug the large end of the
power adapter into a power
outlet not controlled by a
wall switch.
Plug the small end of the power adapter
into the power jack at the bottom of the
telephone base. Route the power adapter
cord through the slot on the bottom of
the telephone.
NOTE: For complete instruction on installing the cordless handset, please refer to the manual
provided with your AT&T SB67118/67108 product, or visit
www.telephones.att.com
IMPORTANT INFORMATION
1.
Use only the power adapter supplied with this product. To order a replacement power adapter,
visit our website at
1 (800) 222-3111
2.
The power adapter is intended to be correctly oriented in a vertical or floor mount position.
The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-
table or cabinet outlet.
www.telephones.att.com
.
In Canada dial
Raise the two antennas for
optimum wireless range and
performance.
Plug one end of the coiled
cord into the HANDSET
jack on the left side of the
telephone.
Plug the other end of the
coiled cord into the corded
handset.
to download the manual.
,
or call
1 (866) 288-4268
6
.

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Summary of Contents for AT&T SB67118

  • Page 1: Telephone Base Installation

    NOTE: For complete instruction on installing the cordless handset, please refer to the manual provided with your AT&T SB67118/67108 product, or visit www.telephones.att.com to download the manual. IMPORTANT INFORMATION Use only the power adapter supplied with this product.
  • Page 2 Getting started Telephone base installation To connect the telephone line cords to the telephone base If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone base and the telephone wall jack. The filter will prevent noise and caller ID problems caused by DSL interference.
  • Page 3 Getting started Telephone base installation Electrical outlet Line 4 Line 2 Line 3 Line 1 not controlled by a wall switch Two-line adapter Power adapter If you have DSL high speed Internet service, a DSL filter (not included) is required on each DSL line.

  • Page 4: Optional Backup Battery Installation

    Getting started Optional backup battery installation Install four AA batteries (purchased separately) to use some features of this telephone in the event of a power failure. If power fails with working batteries installed, all the lines of this phone will work only with the corded handset.

  • Page 5: Add And Register Handsets

    Add and register handsets Your telephone can have up to ten cordless handsets. You can add new handsets (model SB67108, sold separately) to the SB67118 at any time, but each new handset must be registered with the telephone base before use.

  • Page 6: Replace A Handset

    Getting started Replace a handset NOTE: If the registration is not successful, the display shows Place handset in cradle and press INT on base for 4 seconds to register handset. To reset the handset, remove the handset from the charger and place it back in. Try the registration process again. You may need to de-register your handsets if You have ten registered handsets and either need to replace a handset or add a cordless headset (AT&T model TL7600, TL7610 or TL7611), sold...

  • Page 7: De-Register All Handsets

    Getting started De-register all handsets Please read carefully through all the instructions on this page before beginning the de-registration process. De-registering a cordless handset removes all the data saved on the handset and the settings on the telephone base for the selected cordless handset. This process de-registers all cordless handsets and any cordless headset registered to the telephone base.
  • Page 8 To add a DECT 6.0 cordless headset to the system The cordless headset must have a charged battery and be de-registered before you can register it to the SB67118. Make sure the headset battery is properly installed. Place the headset in the headset charger and note the color of the ON/OFF button.
  • Page 9 Getting started Optional corded headset (purchased separately) You can use this phone hands-free when you install any industry-standard two-band 2.5mm corded headset or AT&T compatible DECT 6.0 cordless headset. Purchase the headsets separately. For best results, use an AT&T 2.5 mm corded headset, or AT&T TL7610/7611/7600 DECT 6.0 cordless headset.

  • Page 10: Telephone Base Setup

    Getting started Telephone base setup Menu settings Use the menus to change the telephone base settings. Press MENU when in idle mode (when the phone is /ENTER not in use) to enter the main menu. Press to scroll to the feature to be changed. to scroll to the feature to be changed.
  • Page 11 VOL+ and VOL- keys to adjust the listening volume. While using the volume control, you will hear a triple beep when you reach the minimum or maximum level. The SB67118 telephone base remembers the volume setting for each listening option. Volume Ringer tone You can choose one of the seven ringer tones for incoming calls.
  • Page 12 Getting started Telephone base setup Ring group You can specify which extensions receive incoming calls. By default, all extensions and the telephone base receive incoming calls. You can block some extensions from receiving calls, however, they can still be used to place outgoing calls.
  • Page 13 Getting started Telephone base setup Key tone You can turn the Key tone on and off. The telephone base is factory programmed to beep with each key press. If you turn off the Key tone, there will be no beeps when keys are pressed. To turn the key tone on and off: Call log Ringer setting...
  • Page 14 Getting started Telephone base setup Press to scroll to Line selection. LCD contrast Press ENTER. MENU/ Key tone Language Press to scrool to the desired line, Auto, L1, L2, Line selection > L3 or L4, that you want to set as default line for making outgoing calls.
  • Page 15 Getting started Telephone base setup Area codes You can program this system to recognize one home area code and up to four local area codes. This feature makes it easy for you to place a call from the caller ID log. If you dial 7 digits to make a local call (no area code required), enter your area code into the telephone as the home area code.
  • Page 16 Getting started Telephone base setup Area codes You can program this system to recognize one home area code and up to four local area codes. This feature makes it easy for you to place a call from the caller ID log. If you dial 7 digits to make a local call (no area code required), enter your area code into the telephone as the home area code.
  • Page 17 Getting started Telephone base setup Hold reminder You can have silence or to play a beep tone every 30 seconds when there is a call on hold. Line selection When the telephone is idle, press MENU Set line mode /ENTER Area codes Press to scroll to Base setup.
  • Page 18 Getting started Telephone base setup 8. Press ENTER to save the setting and return to the previous menu. MENU/ There is a confirmation tone. To exit without making changes, press EXIT. NOTES: 1. The time format is in 12-hour clock format. If you set an invalid time, you hear an error tone while pressing ENTER to save the setup.
  • Page 19 Getting started Telephone base setup Press to scroll to Music on hold. Music on/off Press ENTER. MENU/ Preview music > Record new music Press to scroll to Preview music. Press ENTER to hear the current recording. MENU/ Play M.O.H Press to return to the previous menu.

  • Page 20: Auto Attendant Setup (For Answering System)

    Getting started Auto attendant setup (for answering system) You can set up the auto attendant to answer outside calls, provide callers with company directories and record voice messages for each telephone line. You can use a pre-recorded announcement or record your own; you can record up to five announcements of up to two minutes each by the mouthpiece of the corded handset.
  • Page 21 Getting started Auto attendant setup (for answering system) Record announcement You can record up to five new announcements so that you can have different announcements for different lines. Each announcement can be up to two minutes. When the telephone is idle, press ANSWER ON for the Mailbox setup desired line.
  • Page 22 Getting started Auto attendant setup (for answering system) Press to scroll to Select annc. Number of rings Press ENTER. MENU/ Select annc > Press to scrool to an announcement. Press ENTER to save the setting and return to MENU/ Select annc the previous menu.

  • Page 23: Mailbox Setup (For Answering System)

    Getting started Mailbox setup (for answering system) You set each telephone line mailbox separately. Turn on the mailbox When the telephone is idle, press ANSWER ON for the desired line. Press to scroll to Ans->Gen MB only. Press ENTER. MENU/ Ans->Gen MB only >...
  • Page 24 Getting started Mailbox setup (for answering system) Select announcement You can select an announcement for your independent Mailbox setup > mailbox from the list of announcements. Auto attendant Anncement When the telephone is idle, press ANSWER ON for the desired line. Number of rings Press to scroll to Setup.

  • Page 25: Mailbox Setup (For General Mailbox)

    Getting started Mailbox setup (for general mailbox) Set access code (Remote code) You can enter a four-digit number (0000-9999) to allow remote access to your general mailbox from any touch-tone telephone. Unless you change it, the remote access code is 0000. When the telephone is idle, press MENU /ENTER Directory...
  • Page 26 Getting started Getting started Mailbox setup (for general mailbox) Mailbox setup (for general mailbox) Press ENTER. MENU/ Call screening Press to highlight On or Off. Enter=Save Press ENTER to save the setting and return to MENU/ the previous menu. There is a confirmation tone. To exit Call screening without making changes, press EXIT.
  • Page 27 Getting started Mailbox setup (for general mailbox) Confirm the alert call You can confirm whether the system can successfully call the alert number that you entered above. When the telephone is idle, press MENU /ENTER Alert number Alert on/off Press to scroll to Mailbox setup.
  • Page 28 Getting started COVM If you subscribe to voice mail service with your local telephone service provider; turn the COVM (Central Office Voice Mail) on, COVM displays on the screen above the line button when a specific phone line receives any new voice mail message(s).
  • Page 29 Getting started COVM COVM reset NOTE: COVM reset feature only turns off the display indicator ; it does not delete your voice mail message(s). If there acturally is a new voice mail message, your local telephone service provider resends the signal causing the indicator display for a specific phone line to appear on the screen again.

  • Page 30: Speed Dial Setup

    Getting started Speed dial setup The telephone base has ten speed dial locations where you can store the phone numbers you wish to dial using fewer keys than usual. You can store up to 32 digits in each location. Enter, edit or delete a speed dial number When the telephone is idle, press MENU /ENTER Mailbox setup...

  • Page 31: Screen Icons

    Getting started Screen icons, indicator tones & lights Screen icons & alert tones • Screen icons On when line 1, line 2, line 3, or line 4 is in use. 1 2 3 4 5 1 2 3 4 5 -Priv - Mute Ringer off - the telephone base ringer is off.
  • Page 32 Getting started Screen icons, indicator tones & lights • Indicator lights HEADSET indicator DND indicator On when the corded On when the Do Not Disturb headset is in use. function is on. MUTE indicator SPEAKER indicator On when the microphone On when the speakerphone or ringer is turned off.

  • Page 33: Telephone Base Basic Operation

    Telephone base operation Telephone base basic operation The phone comes programmed to use line 1 (default primary line) for calls when you do not press a line key. (To change the primary line, see Line Selection on page X of the installation guide.) When you answer a call, the phone automatically selects the ringing line.
  • Page 34 Telephone base operation Telephone base basic operation On-hook dialing (predialing) Enter the telephone number. Press REMOVE to make corrections when entering the phone number. Lift the handset or press SPEAKER to dial. -OR- To override automatic line selection, press the LINE (1-4) key for the desired line, then lift the handset.
  • Page 35 Telephone base operation Telephone base basic operation Temporary ringer silencing Press MUTE while the telephone is ringing to silence the ringer temporarily on the telephone base only. This turns off the ringer without disconnecting the call. The next incoming call rings normally at the preset volume NOTE: You do not hear a ringer if you turn off the ringer tone.

  • Page 36: Options While On Calls

    Telephone base operation Options while on calls Volume control While on a call, press VOL+ or VOL- to increase or decrease the listening volume. Volume NOTES: 1. The corded headset and base handset volume settings are the same, but they have independent volume settings from the speakerphone volume settings.
  • Page 37 Telephone base operation Options while on calls TER to exit the call privacy mode and continue with the > Privacy off conversation. Record call on • The icon -Priv disappears from the screen. Others can now join the call by pressing the appropriate line key. Line 1 00:10:06 NOTES:...
  • Page 38 Telephone base operation Options while on calls Messages indicator does not flash for new and unreviewed two-way conversation record- ing. 4. This phone does not have warning beeps to inform the other party that the call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the call.
  • Page 39 Telephone base operation Options while on calls 3. If there is an incoming call while the line is on hold, the screen alternatively displays On hold and Incoming call. 4. You cannot put an intercom call on hold. 5. If a line is in use, pressing INT places the line on hold and activates the intercom (pageX). Join in You can join in an ongoing call on another extension handset when the call privacy is not set on that handset.
  • Page 40 Telephone base operation Options while on calls Three-way conference calls You can set up a three-party call by using two lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first, because an intercom call cannot be placed on hold.
  • Page 41 Telephone base operation Options while on calls Three-way conference calls You can set up a three-party call by using two lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first, because an intercom call cannot be placed on hold.

  • Page 42: To End A Conference Call

    Telephone base operation Options while on calls • To end a conference call: Place the handset on the telephone base to hang up. All parties will be disconnected. NOTES: 1. An internal party can put the conference call on hold. 2.
  • Page 43 Telephone base operation Intercom A telephone base connected with normal AC power but not with any tele- phone lines plugged in can still intercom with charged and registered acces- sory cordless handsets. When the system is making one or more external calls, the other registered cordless handsets (and cordless headset) can make intercom calls with each other.
  • Page 44 Telephone base operation Intercom Make another intercom call while on an intercom call You can make an intercom call to another destination extension while on an intercom call. The first intercom automatically disconnects. While on an intercom call: • Press the one-touch key for another destination party. The screen displays Calling X: Handset X (X represents the extension and handset number).

  • Page 45: Call Transfer

    Telephone base operation Call transfer Transfer a call You can transfer a call to any other system phone. Once you transfer a call, it can be picked up at any other system phone, not just at the extension you called. NOTE: WIf a transferred call is not picked up within 20 minutes, the phone automatically disconnects the call.
  • Page 46 Telephone base operation Call transfer call. The extension number appears on the fourth line of the display. 3. When the other party answers by pressing INT, you can announce the call. 4. Press XFER. 5. Put the base handset on the telephone base or press SPEAKER to hang NOTE: If you do not dial an extension number within 10 seconds, the transfer automatically cancels.

  • Page 47: Push-To-Talk (Ptt)

    Telephone base operation Push to talk (PTT) You can directly send your voice to the speaker of the registered and in idle mode extension handset(s). The extension you called can respond just by talk- ing while pressing the PTT key on the cordless handset. - PTT to an handset •...

  • Page 48: About The Directory

    Directory About the directory Capacity The directory of this telephone base can store up to 100 entries, with a maximum of 16 alphanumeric characters (including spaces) for names and 32 digits for telephone numbers. A convenient search feature can help you quickly find and dial numbers (page X).

  • Page 49: Create Directory Entries

    Directory Create directory entries Create a new directory entry You can use the following steps to store a name and number in the directory. When the telephone is idle, press MENU /ENTER. Directory > Press to scroll to Directory. Press ENTER.
  • Page 50 Directory Create directory entries - Press to move the cursor to the left or right. Enter name.: AT&T - Press REMOVE to erase characters. Enter=Save - Press and hold REMOVE to erase all characters. - Press # to add a space. AT&T 1234567 6.

  • Page 51: Review Directory

    Directory Review directory Review directory entries When the telephone is idle, press MENU /ENTER. Directory 4 items Press to scroll to Directory. Press ENTER. MENU/ Enter=Add Rem.=Delete all -OR- When the telephone is idle, press DIR. 3. Press to browse through the directory. Entries AT&T appear alphabetically by the first letter in the name.

  • Page 52: Search Directory

    Directory Search directory Search by name Follow the steps below to search for directory entries on the telephone base. When the telephone is idle, press MENU /ENTER. Press to scroll to Directory. Press ENTER. MENU/ -OR- When the telephone is idle, press DIR. 3.

  • Page 53: Dial, Delete Or Edit Entries

    Directory Dial, delete or edit entries You can dial, delete or edit a directory entry (name and number), the entry must be shown on the telephone base screen. You can use the directory review or search (pages X-X) to show an entry. Display dial You can dial a displayed number from the directory, Find the entry for the number you wish to call by following the directions...

  • Page 54: About Caller Id

    Caller ID About Caller ID This product supports caller ID services that most local telephone service pro- vider offers. Depending on your service subscription, you might see the call- er’s number, or the caller’s name and number from the telephone company after the first or second ring.

  • Page 55: Caller Id History

    Caller ID Caller ID Caller ID history Caller ID history How the caller ID history (call log) works The telephone stores caller ID information for the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls.

  • Page 56: Caller Id Operation

    Caller ID Caller ID operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.
  • Page 57 Caller ID Caller ID operation Make a call log entry ready to dial Although the incoming call log entries have 10 digits (the area code plus the seven-digit number), in some areas, you may only need to dial the seven digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits.
  • Page 58 Caller ID Caller ID operation • Delete all caller ID history Call log When the telephone is idle, press MENU /ENTER. 3 missed calls Press to scroll to Call log. Press ENTER. MENU/ Rem.=Delete all -OR- Erase all? When the telephone is idle, press CALL LOG. <=No >=Yes 3.

  • Page 59: Reasons For Missing Caller Id Information

    Caller ID Reasons for missing caller ID information - If there is no caller ID information, you hear an error tone. The number is unable to save. 6. To exit without making changes, press EXIT. NOTE: You might need to change how a caller ID number is dialed if the entry does not appear in the correct format.

  • Page 60: About The Answering System

    Answering system About the answering system Your telephone has a digital answering system, including an auto attendant and voicemail features, to select a desired answering method for incoming calls. You can have a customized answering system setup for each phone line. You can manage all voicemail messages of phone line through the general mailbox feature on the telephone base.

  • Page 61: About The Auto Attendant

    Answering system About the auto attendant If you want your telephone base to automatically answer incoming calls for your system, to announce the directory, and to enable your callers to record central system messages, you need to customize Auto attendant setup (see page X).

  • Page 62: Auto Attendant Operation

    Answering system Auto attendant operation Using multiple auto attendants You can set one or more phone lines to act as auto attendant(s) when the primary auto attendant is turned off or busy. An auto attendant is busy when someone at that extension is doing any of the following: •...
  • Page 63 Answering system Auto attendant operation again, that extension must pick up the call again within X minutes or the call is dropped. The XX minutes restarts each time and same call is placed on hold. 2. If the memory is full or the auto attendant is turned off on the extension, no extension messages can be recorded in the general mailbox.
  • Page 64 Answering system Auto attendant operation Auto attendant flow chart Incoming call AA answers and plays outgoing announcement Caller dials 9 Caller dials extension number Caller dials 0 AA records AA plays “Calling that ...” and AA plays central calls extension, which rings directory message Person...

  • Page 65: Voicemail Operation

    Answering system Voicemail operation Incoming messages If your telephone is not set up as an auto attendant, it stores messages in the general mailbox. If your telephone is an auto attendant, it can store two kinds of messages: Private messages - including incoming messages, memos and two-way conversations.
  • Page 66 Answering system Voicemail operation Options during playback When a message is playing, you can adjust the playback volume, skip, repreat, or delete the message. When messages are playing on the telephone base: • Press VOL+/ VOL- key to adjust the message playback volume. •...
  • Page 67 Answering system Voicemail operation -OR- To exit without making changes, press EXIT. NOTE: If you record a message memo less than 5 seconds, the message is not saved as a message in the general mailbox. Play back a message memo Play message memos the same way as messages.

  • Page 68: Remote Access

    Answering system Remote access You can reach your answering system remotely by dialing your telephone number from any touch-tone telephone. To remotely reach your answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the two digit remote access code (0000 is the default code, see page X to change it).

  • Page 69: Quick Reference

    Answering system Remote access 4. Hang up to end the call and save all undeleted messages. Cut out the remote access wallet card at the back of this user’s manual for quick reference. NOTES: 1. If you do not enter a valid remote access code, the system ignores your entering and continues the call.

  • Page 70: Cordless Headset Operation

    Work with cordless headset Cordless headset operation To register and deregister an AT&T compatible DECT 6.0 cordless headset (AT&T TL7600/7610/7611 model) at the SB67118 telephone base, please refer to the pages X-X. To view the TL7610/7611/7600 model manual, visit www.telephones.att.com...
  • Page 71 Work with cordless headset Cordless headset operation Answer a call To answer a call • Press the ON button on the cordless headset. The HEADSET indicator /OFF on the telephone base turns on. To end a call: • Press the ON button again on the cordless headset to hang up.

  • Page 72: Options While On Calls

    Work with cordless headset Options while on calls Volume control To adjust the listening volume: + / – While on a call, press the VOLUME keys on the side of the headset to adjust the listening volume. To adjust the speaking volume: While on a call, press the VOLUME keys on the side of the headset base to adjust the speaking volume.
  • Page 73 Work with cordless headset Options while on calls Call waiting If you subscribe to call waiting service with your local telephone service provider, you hear a beep from the earpiece of the cordless headset if you receive an incoming call while you are already on a call using the cordless headset.
  • Page 74 Work with cordless headset Options while on calls Conference calls You can use cordless headset to join in a conference call. Start a conference call • While using cordless headset to make or answer a call, press HOLD to put the current call on hold.
  • Page 75 Work with cordless headset Options while on calls NOTES: 1. Before the destination party answers the intercom call, press the corresponding LINE (1-4) key to resume the call. 2. The intercom call automatically ends if the destination party does not answer it for 1 minute.f...

  • Page 76: Telephone Base Display Screen Messages

    Appendix A Telephone base display screen messages Call log empty Place handset in cradle and press INT on base for 4 seconds to register handset Handset registering Handset registered Calling 1: Handset 1 Directory empty Cordless headset registering Cordless headset registered Memory is full Incoming call...
  • Page 77 Appendix A Telephone base display screen messages...

  • Page 78: Maintenance

    Appendix B Maintenance Taking care of your telephone • Your telephone base contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your telephone base if you ever need to ship it. Avoid water •...

  • Page 79: Important Safety Information

    Appendix C Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •...
  • Page 80 Appendix C Important safety information Especially about cordless telephones • Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged or switched off, or if the electrical power is interrupted.

  • Page 81: Fcc Part 68 And Acta

    Appendix D FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX.

  • Page 82: Fcc Part

    Appendix E FCC part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.

  • Page 83: Limited Warranty

    Appendix F Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com 1 (800) 222-3111 or call .
  • Page 84 Appendix F Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com 1 (800) 222-3111 or call . In Canada, call 1 (866) 288-4268 . NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT controls and features may save you a service call.

  • Page 85: Technical Specifications

    Appendix G Technical specifications RF frequency band 1921.536 MHz — 1928.448 MHz Channels 32°F — 122°F Operating temperature 0°C — 50°C Telephone base voltage 100 — 240 Vrms (AC voltage, 50/60Hz) Telephone base voltage 8VDC @1000mA (AC adapter output) Headset jack 2.5mm, 32-150ohm DECT 6.0 digital technology The AT&T DECT 6.0 products offer unsurpassed range performance and sound clarity.

  • Page 86: Troubleshooting

    Appendix H Troubleshooting If you have difficulty with your phone, please try the suggestions below. For www.telephones.att.com Customer Service, visit our website at or call 1 (800) 222-3111 1 (866) 288-4268 . In Canada, dial My telephone • Make sure the power cord is securely plugged in. base doesn’t •...
  • Page 87 Appendix H Troubleshooting • If the other phones in your home are having the same problem, contact your local telephone company (charges might apply). My telephone • Make sure you plug the power cord securely into base isn’t the telephone base. Plug the power adapter into a performing different, working electrical outlet without a wall normally.
  • Page 88 Appendix H Troubleshooting or modem farther apart from one another, or use a different surge protector. • Relocate your phone to a higher location. The phone might have better reception in a high area. • If the other phones in your home are having the same problem, contact your local telephone company (charges may apply).
  • Page 89 Appendix H Troubleshooting • Test a working phone at the phone jack. If another phone has the same problem, contact your local telephone service provider (charges might apply). • Other electronic products can cause interference with your telephone base. Try installing your telephone base as far away as possible from electronic devices such as television sets, VCRs, or other cordless telephones.
  • Page 90 Appendix H Troubleshooting MUTE to temporarily turn your microphone off. When it is your turn to speak, remember to press MUTE again to turn the microphone on. My caller ID isn’t • Caller ID is a subscription service. You must subscribe working.
  • Page 91 Appendix H Troubleshooting I have difficulty • Press VOL+ to increase the speaker volume on the hearing telephone base. messages. System does • Make sure that the answering system is on (pages X- not answer after correct number • If toll saver is activated, the number of rings changes of rings.
  • Page 92 Appendix H Troubleshooting Outgoing • When you record your announcement, make sure you announcement is speak in a normal tone of voice, about nine inches not clear. from the telephone base. • Make sure there is no background noise (TV, music, etc.) while recording.
  • Page 93 Index Index...
  • Page 94 www.telephones.att.com © 2009 Advanced American Telephones. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property II, L.P. d/b/a AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Issue 1 AT&T 02/09.

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