AT&T Synapse Installation Manual
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- User manual (334 pages) ,
- Installation manual (231 pages) ,
- Administrator's manual (290 pages)
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Synapse
Installation Guide
®
© 2010–12 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 17.0 1/12
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Related Manuals for AT&T Synapse
Summary of Contents for AT&T Synapse
- Page 1 © 2010–12 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 17.0 1/12...
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Page 2: Table Of Contents
Synapse Installation Guide ONTENTS Preface ......................4 Additional Documentation ..........................4 Topic Navigation ..............................5 Text Conventions ..............................5 Installation ....................... 6 System Overview ..............................7 Software Version Compatibility...................... 8 System Installation Overview....................... 10 System Installation Overview for Remote Sites..............12 Recommended Installation Sequence....................... - Page 3 Synapse Installation Guide Connecting a Fax Machine ......................46 Connecting an Overhead Paging System (OHP) ..............47 Connecting a Music on Hold Source ..................49 SB67040 Cordless Handset Installation....................50 Charger Installation........................... 50 Battery Installation ..........................51 Battery Charging ..........................52 TL7600 Cordless Headset Installation ......................
- Page 4 Synapse Installation Guide Initial Installation ...............................105 Display Messages...............................106 T1 Gateway Indicators ........................109 PSTN Gateway Setup........................111 WebUI..................................112 Administrator WebUI ........................112 System Upgrade..........................117 User WebUI ............................118 PC/Deskset Interaction ..........................119 Other Deskset Features..........................120 SB67050 Analog Terminal Adapter......................123 General Troubleshooting......................123 Music on Hold (MoH) ........................125 Overhead Paging (OHP)........................128...
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Page 5: Preface
Synapse Installation Guide Back to Contents REFACE This Installation Guide provides instructions for installing and setting up your Synapse system with software version 2.0 or later. See page 8 for instructions on checking the software version on the Gateway, the Deskset, and the ATA. -
Page 6: Topic Navigation
Synapse Installation Guide Back to Contents Topic Navigation This Synapse Installation Guide features easy navigation between topics and the ability to return to your original topic. Bold text in blue Text in blue indicates a link to another page in the document. -
Page 7: Installation
H A P T E R NSTALLATION This section describes the physical installation of the Synapse devices. Each system must include at least one PSTN Gateway, one T1 Gateway, or one SIP Gateway. Each PSTN Gateway supports up to four analog telephone lines. Up to four PSTN Gateways can support up to 16 analog telephone lines. -
Page 8: System Overview
Synapse Installation Guide Back to Contents System Overview AT&T SB67010 PSTN Gateway — Each PSTN Gateway provides access to up to four analog outside telephone lines. The system can have up to four PSTN Gateways, supporting up to 16 telephone lines. -
Page 9: Software Version Compatibility
Back to Contents AT&T SB67050 Analog Terminal Adapter (ATA - Optional) — The ATA allows the integration of non-Synapse devices, such as analog telephones, a fax machine, overhead paging equipment, and a music-on-hold source into the Synapse system. It also provides Group Mailboxes to allow different people to access the same Mailbox. - Page 10 Synapse Installation Guide Back to Contents To determine the SB67030/031 Deskset software version, press MENU, then 4. See the P Firmware version. To determine the software version of all installed devices, log in as administrator. See “Log in as Administrator” on page 80.
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Page 11: System Installation Overview
Back to Contents System Installation Overview Figure 1 illustrates how the Synapse system differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, the system uses a distributed control system over a new or existing LAN. - Page 12 SB67050 Analog Terminal Adapter (ATA). The Synapse system supports one ATA per system. The ATA allows you to attach hardware such as conference phones, overhead paging equipment, a fax machine, or a source for Music On Hold (MoH) to Synapse. Figure 3 illustrates a more complex installation (blue lines = telephone;...
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Page 13: System Installation Overview For Remote Sites
Back to Contents System Installation Overview for Remote Sites If two separate Synapse systems both have SIP Gateways, then they can communicate with each other as “Remote Sites” on a privately managed network. Remote Sites allow users to make extension-to-extension calls between Synapse sites, thus avoiding long-distance charges. -
Page 14: Recommended Installation Sequence
5. Configure the Dial Plan Settings and [T1/SIP] Direct Inward Dialing (DID). Unless you do this, the other Desksets will be assigned sequential three-digit extension numbers starting with 201 and without DID numbers. For more information about Dial Plan and DID configuration, see the Synapse www.telephones.att.com/synapseguides Administrator’s Guide at... - Page 15 If you have set the system to use Call Appearance mode, ask all users to record their user names on their Desksets. See “Name Recording for the Auto Attendant Directory” in the Synapse Administrator’s Guide at www.telephones.att.com/synapseguides If you have set the system to use Call Appearance mode, distribute and register ...
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Page 16: Planning Your System And Network Configuration
In Line Appearance mode, each line that Deskset users can access corresponds to an actual physical line connected to the PSTN Gateway (the Synapse system can have up to four PSTN Gateways providing up to 16 lines). Incoming lines are mapped to Programmable Feature Keys on Desksets. -
Page 17: Ip Addresses And Connectivity
169.254.xxx.xxx link-local address that the Synapse devices use to communicate with each other. When setting up the IP address on a Synapse device, this network IP address used for WebUI connectivity is the only address you can change. -
Page 18: Extension Assignments
(Default Phone Extension Prefix) or by restricting your extension numbers to a range. For example, your site uses 200 to 249, while another site uses 250 to 299. For more information, see the Synapse Administrator’s Guide at www.telephones.att.com/synapseguides Installation... -
Page 19: Connecting Analog Devices To The Ata
ATA allow for connecting standard POTS (Plain Old Telephone Service) analog telephones and conference phones. When an ATA is added to the Synapse system, the FXS ports are automatically assigned extension numbers that can be changed by the system administrator using the WebUI. Users can make and receive calls on those analog telephones, but system features such as Hold, Call Forward, and Transfer are not supported. - Page 20 Loud Ringers can be used for alerting users of an incoming call via a loud speaker and are treated within Synapse as a regular analog phone instead of OHP equipment. This type of overhead alerting can only be done by including the voice FXS port in a Ring Group.