Page 1 © 2010–2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 1 .0 /11...
Page 2: Table Of Contents
Synapse Installation Guide ONTENTS Preface..................................6 Using This Guide ................................................6 Topic Navigation ................................................7 Text Conventions ................................................8 Deskset and Cordless Handset Menu Navigation..................................9 Additional Documentation ............................................9 Installation ................................10 System Overview ...............................................11 Software Version Compatibility ......................................13 System Installation Overview ......................................14 Recommended Installation Sequence......................................17 Planning Your System and Network Configuration..................................19...
Page 3 Synapse Installation Guide Gateway and ATA Placement..........................................37 Rack Mounting ............................................37 Wall Mounting ............................................38 Grounding..............................................39 Gateway Installation ..............................................41 Deskset Installation ..............................................45 SB67050 ATA Installation............................................52 SB67040 Cordless Handset Installation......................................58 Charger Installation..........................................58 Battery Installation ..........................................59 Battery Charging............................................60 TL7600 Cordless Headset Installation ......................................61 Charger Installation..........................................61 Battery Installation ..........................................62...
Page 4 Synapse Installation Guide System Configuration ............................88 The Web User Interface (WebUI) ........................................89 WebUI Overview............................................90 Log in as Administrator .........................................91 Error Handling ............................................93 System Settings ................................................94 Setting Line Appearance Mode ......................................95 Dial Plan Settings .............................................96 Direct Inward Dial (T1 Gateway)....................................100 Trunk Naming ............................................
Page 5 Synapse Installation Guide Troubleshooting..............................141 Common Troubleshooting Procedures ......................................142 Resetting Devices ..........................................142 Resolving General Functional Issues................................... 144 Resolving PSTN Gateway Audio Echoes ..................................147 Resolving General Audio Issues..................................... 149 Reintroducing a Deskset Into the System................................. 150 Reintroducing a Gateway or ATA Into the System............................... 153 Power Failure Recovery Procedure ....................................
Page 6 Synapse Installation Guide Appendixes ................................201 Appendix A: Technical Specifications ......................................201 Appendix B: Default Settings..........................................204 Appendix C: Part Lists ............................................208 SB67010 PSTN Gateway Parts List ....................................208 SB67060 T1 Gateway Parts List ....................................209 SB67020 Deskset Parts List......................................210 SB67030 Deskset Parts List......................................
Page 7: Preface
Synapse Installation Guide REFACE This Installation Guide provides instructions for installing and setting up your Synapse system with software version 1.9.5 or later. page 13 for instructions on checking the software version on the Gateway, the Deskset, and the ATA.
Page 8: Topic Navigation
Synapse Installation Guide REFACE Back to Table of Contents This Installation Guide provides instructions for installing and setting up your Synapse system with software version 1.9.2 or later. Click on the page heading to page 13 for instructions on checking the software version on the Gateway, the Deskset, and the ATA.
Page 9: Text Conventions
Synapse Installation Guide Text Conventions Table 1 lists text formats and their uses. Table 1. Description of Text Conventions Text Format Description Screen Identifies text that appears on the screen in a title, menu, or prompt. HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
Page 10: Deskset And Cordless Handset Menu Navigation
The procedures in this guide use the numeric keypad entry as the preferred method for selecting a function. Additional Documentation Downloadable copies of all Synapse documents, including user’s and administrator’s guides, installation instructions and www.telephones.att.com/synapseguides...
Page 11: Installation
H A P T E R NSTALLATION This section describes the physical installation of the Synapse devices. Each system must include at least one PSTN Gateway or one T1 Gateway. Each PSTN Gateway supports up to four analog telephone lines. Up to four PSTN Gateways can support up to 16 analog telephone lines.
Page 12: System Overview
Synapse Installation Guide System Overview 1. AT&T SB67010 PSTN Gateway — Each PSTN Gateway provides access to up to four analog outside telephone lines. The system can have up to four PSTN Gateways, supporting up to 16 telephone lines. Information that is only about the PSTN Gateway is designated by [PSTN] in this guide.
Page 13 7. AT&T SB67050 Analog Terminal Adapter (ATA - Optional) — The ATA allows the integration of non-Synapse devices, such as analog telephones, a fax machine, overhead paging equipment, and a music-on-hold source into the Synapse system. It also provides Group Mailboxes to allow different people to access the same Mailbox.
Page 14: Software Version Compatibility
Synapse Installation Guide Software Version Compatibility 'HYLFH ,QIR 6: 9HU Y Systems with software versions 1.9.5 and later support the features described in this ): 9HU = guide. All Gateways, ATAs and Desksets must have compatible software versions installed. Figure 3. Gateway Software Version To determine the software version of Gateways and the ATA from the device front ...
Page 15: System Installation Overview
Synapse Installation Guide System Installation Overview Figure 6 illustrates how the Synapse system differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, the system uses a distributed control system over a new or existing LAN.
Page 16 Synapse Installation Guide If you install one SB67010 PSTN Gateway or SB67060 T1 Gateway and then one Deskset, the feedback described in this guide matches what you see on your system devices. A system must have at least one PSTN Gateway or one T1 Gateway. There can be up to four PSTN Gateways, and a system can include both a T1 Gateway and PSTN Gateways.
Page 17 The Synapse system supports one ATA per system. The ATA allows you to attach hardware such as conference phones, overhead paging equipment, a fax machine, or a source for Music On Hold (MoH) to Synapse. Figure 8 illustrates a more complex installation (blue lines = telephone;...
Page 18: Recommended Installation Sequence
Synapse Installation Guide Recommended Installation Sequence 1. Prepare your site for installation. See “Site Preparation” on page 2. Install the PSTN and/or T1 Gateways. See “Gateway Installation” on page 3. If you have only one Gateway, install the first Deskset. See “Deskset Installation”...
Page 19 If you have set the system to use Call Appearance mode, ask all users to record their user names on their Desksets.  See “Name Recording for the Auto Attendant Directory” in the Synapse Administrator’s Guide at www.telephones.att.com/synapseguides If you have set the system to use Call Appearance mode, distribute and register any Cordless Handsets or Headsets.
Page 20: Planning Your System And Network Configuration
In Line Appearance mode, each line that Deskset users can access corresponds to an actual physical line connected to the PSTN Gateway (the Synapse system can have up to four PSTN Gateways providing up to 16 lines). Incoming lines are mapped to Programmable Feature Keys on Desksets.
Page 21: Ip Addresses And Connectivity
169.254.xxx.xxx link-local address that the Synapse devices use to communicate with each other. When setting up the IP address on a Synapse device, this network IP address used for WebUI connectivity is the only address you can change.
Page 22: Extension Assignments
Synapse Installation Guide 2. The Synapse Administrator can manually assign a static system IP address. This IP address does not change, even when there are network or AC power interruptions. Some installations will require manual static IP assignment. A switched-network topology is recommended. This topology refers to the network virtual shape or structure and does not necessarily reflect the physical layout.
Page 23: Overhead Paging Overview
You can set up either single or multi-zone external overhead paging (OHP), as shown in Table 2, but only one OHP system can be connected to the ATA. Synapse supports most OHP systems that can connect to PBX Analog Station (FXS) ports as well as those that support direct Audio Input detection, also known as VOX Detect.
Page 24 Synapse Installation Guide If your OHP is single-zone, you will have to decide whether it requires an FXS connection or an AUX OUT connection. You can only connect a multi-zone OHP to an ATA FXS port, i.e. a multi-zone OHP system cannot be connected to the AUX OUT port.
Page 25 Synapse Installation Guide Single-Zone OHP equipment connected to one of the FXS ports: Use this configuration to connect paging equipment that interfaces through a telephone line. Typically, any OHP that connects to an FXS port has some intelligence to go off and on hook or otherwise send a signal back to the pager.
Page 26 When paging is configured as a multi-zone OHP, a dedicated Overhead Paging zone automatically appears as the last entry in the Deskset paging menu. Overhead paging cannot be added to Synapse-specific paging zones (see “Multi-Zone Overhead Paging” on page 124) because the multi-zone OHP cannot be paged together with Desksets.
Page 27 WebUI settings. Verified Overhead Paging Devices Table 3 lists OHP systems that have been demonstrated to work with the Synapse System as of the publication of this document. 1 (888) 916-2007 More OHP systems may also have qualified for this list.
Page 28: Door Phones Overview
Station Port (FXS) Door Phone Support This type of door phone emulates a regular analog phone and can be connected to either FXS1 or FXS2 of a Synapse SB67050 ATA as shown in Figure 12. For single-button door phones a feature called Private Line Automatic Ring-down (PLAR) is supported.
Page 29 Trunk Port (FXO) Door Phone Support A Trunk Port (FXO) door phone can be connected to any one of the four Line (FXO) ports on a Synapse SB67010 PSTN Gateway as shown in Figure 13. The FXO door phone can be configured to call either a single extension or a group of extensions (a Ring Group).
Page 30 Synapse Installation Guide Tested Door Phone Models Table 4 lists door phones that have been demonstrated to work with the Synapse System as of the publication of this document. 1 (888) 916-2007 More door phones may also have qualified for this list. For more information, call .
Page 31: Connecting Analog Devices To The Ata
If not used for a fax machine or for Overhead Paging, the two FXS station ports on the ATA allow for connecting standard POTS (Plain Old Telephone Service) analog telephones and conference phones. When an ATA is added to the Synapse system, the FXS ports are automatically assigned extension numbers that can be changed by the system administrator using the WebUI.
Page 32 Loud Ringer devices must be connected to an FXS port assigned as Voice (default setting). Loud Ringers can be used for alerting users of an incoming call via a loud speaker and are treated within Synapse as a regular analog phone instead of OHP equipment.
Page 33: Site Preparation
All devices in the Synapse system must reside on a single subnet.  A DHCP server is recommended and must be on the same subnet as the Synapse system so that IP addresses can be  auto-assigned. If no DHCP server is present, you can assign static IPs if desired. DHCP or static IPs are only required if the system is to be managed from an external network.
Page 34: Placement Considerations
Synapse Installation Guide Placement Considerations Avoid placing any Synapse component too close to the following: Communication devices, such as television sets, DVD players, or other cordless telephones  Excessive heat sources  Noise sources, such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting ...
Page 35: Other Preparations
Synapse Installation Guide Other Preparations Before installing the Gateway and Desksets, the following preparations may need to be taken: All PSTN lines must be gathered into one access point situated no more than 9 feet (2.74 m) from the Gateway location.
Page 36: Assigning Telephone Lines And Extensions
PSTN Gateway or use uninterruptible power supplies to provide power to your computer network, the Synapse T1 Gateway, and one or more system Desksets. Analog Line Connection Order on PSTN Gateways For outgoing calls, the system first seizes the lowest idle PSTN port numbers (as labeled on the PSTN Gateway).
Page 37: Ata Fax Line Configuration
ATA Fax Line Configuration To support fax on the Synapse system, you should consider where the fax is, and which telephone line will be used for incoming faxes. Fax line configuration for the Synapse system differs depending on whether you are using a PSTN Gateway or a T1 Gateway.
Page 38: Gateway And Ata Placement
Synapse Installation Guide Gateway and ATA Placement You can place the Gateway or ATA on a tabletop, mount it into a standard 19-inch metal rack, or wall mount it. The PSTN Gateway must be installed within three feet of the building ground point. Install each device using the following instructions.
Page 39: Wall Mounting
Synapse Installation Guide Wall Mounting To mount the Gateway or ATA to a wall:  You can mount the Gateway or ATA to a wall using the two mounting slots on the bottom of the device. Ensure that the device is oriented as shown in Figure 17 to allow air to flow vertically through the ventilation holes on each side of the device.
Page 40: Grounding
Synapse Installation Guide Grounding The SB67010 PSTN Gateway, the SB67060 T1 Gateway, and the SB67050 Analog Terminal Adapter must be connected to reliable earth ground. The connection to earth ground must be verified by qualified personnel. The SB67010 PSTN Gateway must be connected to reliable earth ground using the supplied ground wire connected to a terminal on the back of the Gateway chassis.
Page 41 Synapse Installation Guide To ground the Gateway or ATA:  1. Acquire a grounding cable of 18 AWG or greater gauge. For the PSTN Gateway, use the supplied grounding cable. 2. Locate the device near the building ground point, usually located at the electrical breaker box. The PSTN Gateway must be within three feet (91.4 centimeters) of the building ground point.
Page 42: Gateway Installation
Synapse Installation Guide Gateway Installation To install the Gateway:  1. Install a Gateway first. Plug the AC plug into an electrical outlet not controlled by a wall switch and the DC plug into the DC jack, as shown in Figure 20. Wait up to one minute until the screen lights up.
Page 43 The Gateway takes about a minute to power up. After another Synapse device is installed, and after the Gateway has found the network and the other Synapse device, Synchronized appears on the third line of the display, as shown in Figure 21. This is the Idle screen.
Page 44 Synapse Installation Guide  To connect the PSTN Gateway telephone lines: 1. Remove the plastic covers from the Gateway PSTN (telephone) jacks to be used, marked LINE 1 through LINE 4 and BYPASS, as shown in Figure 22. Telephone Line LEDs...
Page 45 Synapse Installation Guide To connect the T1 Gateway T1 cable:  Plug the black T1 cable into the Gateway T1 Port, as shown in Figure 24, and into your T1/PRI network device from your service provider. Do not make any calls until the POWER and the SYN/ACT LEDs are green. See “T1 Gateway Features”...
Page 46: Deskset Installation
Synapse Installation Guide Deskset Installation Figure 25 identifies the features on the bottom and side of the Deskset. You can install the Deskset on a desktop or mount it on a wall. Figure 25 represents the SB67030 Deskset. Although the SB67020 is slightly different, its features have the same basic layout.
Page 47 Synapse Installation Guide To attach the Desktop Stand for desktop installation: 1. Select a Deskset position. The desktop setup requires the Deskset Option 1 Option 2 Stand and provides two positions, Option 1 at 45° and Option 2 at 60°, as shown in Figure 26. If you use Option 2, rotate the Handset tab as explained in “To rotate the Handset tab for wall and Deskset...
Page 48 Synapse Installation Guide  To rotate the Handset tab for wall and Deskset Option 2 installation: 1. Press the switch hook and slide the Handset Tab toward the top of the base, as shown in Figure 29. 2. Rotate the Handset Tab 180°, as shown in Figure 30, so that the “hook”...
Page 49 Synapse Installation Guide  To connect the Cat.-5 LAN cable to the Deskset: With a PC:  If there is a networked computer and no extra Ethernet wall jacks near the Deskset, then plug the PC Ethernet cable into the Deskset so the Deskset and PC share the same network connection.
Page 50 Synapse Installation Guide  To connect the Cat.-5 Ethernet cable to the Deskset: (Continued) Without a PC:  If the Deskset has a dedicated network connection, then connect the Deskset to the network connection only. 1. Plug a Cat.-5 Ethernet cable into the Network port on the back of the Deskset, as indicated in Figure 32 on page 2.
Page 51 Synapse Installation Guide  To install the Deskset on a wall: 1. Plug the Ethernet cable into the port on the back of the deskset. (See “To connect the Cat.-5 LAN cable to the Deskset:” on page 48.) 2. Plug the power adapter into the jack on the back of the deskset. Skip this step if using POE.
Page 52 Synapse Installation Guide  To connect the corded handset and an optional corded headset: Connect the corded handset:  1. Plug the coiled end of the handset cord into the handset jack on the left side of the telephone, as identified in Figure 35.
Page 53: Sb67050 Ata Installation
Synapse Installation Guide SB67050 ATA Installation To install the ATA:  1. After installing at least one Deskset, plug the AC plug into an electrical outlet not controlled by a wall switch and the DC plug into the DC jack, as shown in Figure 37. Wait up to one minute until the screen lights up.
Page 54 Synapse Installation Guide Connecting Analog Telephones To install analog telephones:  1. Remove the plastic covers from the FXS 1 and FXS 2 (telephone) ports to be used on the ATA. 2. Plug up to two telephone lines from analog telephones into the ATA FXS 1 and FXS 2 ports, as shown in Figure 39.
Page 55 Figure 40. ATA Fax Machine Installation If you are connecting your fax machine to the ATA and your Synapse system uses a trunk prefix, such as 9, you should inform users that they need to dial the trunk prefix when sending faxes.
Page 56 Synapse supports most OHP systems that support PBX station ports or auxiliary audio-out connections to a PBX. Some settings for the OHP may have to be changed to work with Synapse. The following OHP systems have been verified to work with Synapse.
Page 57 2. Plug the telephone line from the OHP device into the FXS 1 or FXS 2 port, or plug an audio cable from the OHP device into the Synapse AUX OUT jack, as shown in Figure 41, depending on the requirements of the paging system.
Page 58 Synapse Installation Guide Connecting a Music on Hold Source To install a music on hold source:  1. Use the supplied Auxiliary Audio Cable to plug a streaming audio source, such as a radio or MP3 music player, into the ATA AUX IN jack as shown in Figure 42.
Page 59: Sb67040 Cordless Handset Installation
Synapse Installation Guide SB67040 Cordless Handset Installation The SB67040 Cordless Handset requires registration to an SB67030 Deskset. The SB67020 Deskset does not support the SB67040 Cordless Handset. The SB67040 Cordless Handset is not supported when the system is in Line Appearance mode.
Page 60: Battery Installation
Synapse Installation Guide Battery Installation The Handset uses a rechargeable 2.4v nickel-metal hydride cell (NiMH) battery pack. To install the Handset battery:  1. Remove the battery cover by pressing and sliding the cover downward, as shown in Figure 44.
Page 61: Battery Charging
Synapse Installation Guide Battery Charging Charge the Handset battery for at least 16 hours before use. When fully charged, the Handset battery provides approximately five hours of talk time or three days of standby time. To charge the Handset battery: ...
Page 62: Tl7600 Cordless Headset Installation
Synapse Installation Guide TL7600 Cordless Headset Installation The TL7600 cordless headset requires registration to an SB67030 Deskset. The SB67020 does not support the TL7600 cordless headset. Charger Installation To install the TL7600 charger:  1. Plug the small end of the charger power adapter into the jack on the underside of the charger, then route the cord through the slot as shown in Figure 48.
Page 63: Battery Installation
Synapse Installation Guide Battery Installation Install the battery as shown below. For optimal performance, charge the Headset battery for at least six hours before use. When not in use, recharge the Headset by returning it to the Headset charger. To install a battery: ...
Page 64: Battery Charging
Synapse Installation Guide Battery Charging After installing the battery, charge the Headset by placing it in the Headset charger as shown below. Before registration, the Headset ON/OFF light flashes twice every five seconds whether the Headset is charging or not. After registration, the Headset ON/OFF light is on when the Headset is charging.
Page 65: Getting Started
ETTING TARTED This chapter gets you started with configuring the Synapse system from the devices. Most of these functions are duplicated in the easier-to-use WebUI described in the next chapter, but if you need to assign static IP addresses, they must be set at each device. You can only directly reset a device from the device, although some functions in the WebUI include device resets.
Page 66: Pstn Gateway Features
Synapse Installation Guide PSTN Gateway Features Figure 54 illustrates the PSTN Gateway features and connections. LINE 1 LINE 2 LINE 3 LINE 4 BYPASS LINE 1 DC 5.1V LINE 2 RESET LINE 3 LINE 4 POWER DOWN SELECT CANCEL Figure 54. PSTN Gateway Features and Connections 1.
Page 67 Synapse Installation Guide Figure 55 provides an illustration and description of the PSTN Gateway front panel. Line-Status LEDs Power LED Menu Navigation Keys Used To: Description Navigate through the menus, and to Line-status LEDs indicate the status for each PSTN line. Indications include: increase/decrease editable fields.
Page 68: T1 Gateway Features
Synapse Installation Guide T1 Gateway Features Figure 56 illustrates the T1 Gateway features and connections. Figure 56. T1 Gateway Features and Connections 1. Display Provides system and network status, device information, and configuration data. See “Gateway Front Panel Interface” on page 2.
Page 69 Synapse Installation Guide Figure 57 provides an illustration and description of the T1 Gateway front panel. Status LEDs Power LED Menu Navigation Keys Used To: Description Navigate through the menus, and to increase/ Off – T1 is not synchronized with T1 network.
Page 70: Gateway Front Panel Interface
Synapse Installation Guide Gateway Front Panel Interface You can access basic information and perform some configuration tasks using the Gateway’s front panel. Most of these tasks are easier to do using the WebUI. See “The Web User Interface (WebUI)” on page The Gateway displays the Idle screen upon completion of the power-up sequence.
Page 71 Synapse Installation Guide Press the key to highlight an entry, as shown in Figure 59, then press  to see information about your Gateway or your Network. Select Configuration to view or modify some Gateway settings. Here is the information...
Page 72: Gateway Configuration
Synapse Installation Guide Gateway Configuration in the Gateway Main menu until Configuration is highlighted, as Press shown in Figure 60, and press to display the Configuration menu. The current setting is indicated with . You can use this interface or the WebUI to upgrade software. Here are the configuration settings: Configuration —...
Page 73: Upgrade Gateway Software
2. Press to initiate the software upgrade process. The device initiates a link to the Synapse Software Updates web site host and any new software. If a host cannot be found or the server name cannot be resolved, Timeout or Host ...
Page 74 Synapse Installation Guide  To upgrade the Gateway software to the latest version: (Continued) 3. If new software is available, you are prompted to initiate the upgrade by pressing or abort by pressing Once the downloading starts, the display indicates the progress as shown by the ...
Page 75: Ata Features
“ATA Settings” on page 115. In addition, one 10/100BT Ethernet port is provided for communication with the Synapse network. The front panel LCD and buttons allow network configuration, firmware upgrades, and information functions. Figure 63 illustrates the ATA features and connections.
Page 76 Synapse Installation Guide Figure 64 provides an illustration and description of the ATA front panel. Status LEDs Power LED Menu Navigation Keys Used To: Description Navigate through the menus, and to Station jack status LEDs indicate: increase/decrease editable fields. Off – No connection detected or idle...
Page 77: Ata Front Panel Interface
Synapse Installation Guide ATA Front Panel Interface You can access basic information and perform some configuration tasks using the ATA front panel. These tasks are easier to do using the WebUI. See “The Web User Interface (WebUI)” on page The ATA displays the Idle menu after powering up. Access the ATA Main menu to perform the system operation functions. The Idle screen is different, but the menus are the same as that of the PSTN Gateway.
Page 78: Ata Configuration
Synapse Installation Guide ATA Configuration in the ATA Main menu until Configuration is highlighted, as shown in Press Figure 67, and press to display the Configuration menu. The current setting is indicated with . You can use this interface or the WebUI to upgrade software. Here are the configuration settings: Configuration —...
Page 79: Upgrade Ata Software
2. Press to initiate the software upgrade process. The device initiates a link to the Synapse software updates web site host and any new software. If a host cannot be found or the server name cannot be resolved, Timeout or Host ...
Page 80 Synapse Installation Guide  To upgrade the ATA software to the latest version: (Continued) 3. If new software is available, you are prompted to initiate the upgrade by pressing or abort by pressing Once the downloading starts, the display indicates the progress as shown by the ...
Page 81: Resetting Devices
Auto Attendant settings are maintained on the Desksets. If there is another Gateway, the other Gateway maintains all system configuration settings. If you have already set up the system, back up the Deskset and system settings before resetting the device to factory defaults. For more information, see the Synapse Administrator’s Guide. Getting Started...
Page 82 Synapse Installation Guide LINE 1 LINE 2 LINE 3 LINE 4 BYPASS LINE 1 DC 5.1V LINE 2 RESET LINE 3 LINE 4 POWER DOWN SELECT CANCEL LAN Port Reset Button Figure 70. PSTN Gateway Reset Button Reset Button Figure 71. Deskset Reset Button...
Page 83: Deskset Ip Settings
Synapse Installation Guide Deskset IP Settings Synapse system devices are connected to a LAN so they can communicate with each other. See “System Installation Overview” on page 14 for a discussion of the Synapse network configuration and IP settings. ...
Page 84 Synapse Installation Guide  To set the IP Configuration: 1. Access the Admin Settings menu: Press MENU, IP Settings IP Settings then press 3 on the dial pad, then enter the 1. IP Configuration 1. IP Configuration Static Admin password, and press SELECT.
Page 85: Set/Edit Static Ip
Synapse Installation Guide Set/Edit Static IP If your business requires a static IP address, contact your network administrator. To set and edit static IP Address:  1. Access the Admin Settings menu: Press MENU, IP Settings IP Settings then press 3 on the dial pad, then enter the 1.
Page 86: Ip Status
Synapse Installation Guide IP Status This screen is for informational purposes only. To view the IP status:  1. Access the Admin Settings menu: Press MENU, IP Settings IP Settings then press 3 on the dial pad, then enter the 1.
Page 87: Upgrade Deskset Software
Synapse Installation Guide Upgrade Deskset Software To access the Deskset Software Upgrade feature:  1. Access the Admin Settings menu: Press MENU, 6RIWZ DUH 8SJUDGH Software Upgrade then press 3 on the dial pad, then enter the 6FDQQLQJ IRU XSJUDGHV Scanning for Upgrades...
Page 88 Synapse Installation Guide  To access the Deskset Software Upgrade feature: (Continued) 3. Press to install the upgrade. The screen 6RIWZ DUH 8SJUDGH Software Upgrade shown in Figure 95 or Figure 96 appears. 8SJUDGLQJ :DLW IRU UHERRW No New Version...
Page 89: System Configuration
Synapse Installation Guide H A P T E R YSTEM ONFIGURATION The WebUI consists of web pages with editable settings that allow you to administer the system. The WebUI is embedded in every SB67010 PSTN Gateway, SB67020 Deskset, SB67030 Deskset, and optional SB67050 Analog Terminal Adapter (ATA). When you access the WebUI, you are accessing it on the device, not on the Internet.
Page 90: The Web User Interface (Webui)
“Updating Devices” on page 135 for important information about ensuring that Synapse devices have compatible software versions. Please register your Synapse system to keep your system up to date with the latest upgrades and ensure timely warranty support. “Product Registration” on page 140.
Page 91: Webui Overview
Synapse Installation Guide WebUI Overview If two Synapse devices are connected to the LAN, and as long as one Synapse device is 30 )(% currently on the same subnet as a PC, you can use the WebUI to administer the system.
Page 92: Log In As Administrator
Log in as Administrator To access the browser interface and log in:  1. Ensure your computer is connected to the same IP subnet as the Synapse system. You can connect your computer to the PC port on the back of a Deskset.
Page 93 Synapse Installation Guide  To access the browser interface and log in: (Continued) 6. Enter admin in the Login Name field and 12345 in the Password field, then click . You may change your Admin ID and password once you are logged in.
Page 94: Error Handling
Synapse Installation Guide Error Handling If you type an invalid value into one of the WebUI fields and click , the page is not saved. The WebUI displays an error message at the top of the page. The field with the incorrect value is highlighted in yellow, as shown in Figure 104.
Page 95: System Settings
T1 and ATA settings and features are only available and visible in the WebUI when those devices are installed.  Many settings available in Call Appearance mode are not available in Line Appearance mode. For a complete  list, see the Synapse Administrator’s Guide. System Configuration...
Page 96: Setting Line Appearance Mode
Setting Line Appearance Mode By default, the Synapse system starts up in Call Appearance mode. If you need to change the appearance mode, change it at the beginning of the installation—after you have installed one Deskset but before you have installed all the Desksets. If possible, setting the appearance mode should be a one-time procedure.
Page 97: Dial Plan Settings
Dial Plan Settings You can set up extension numbers for the Synapse system as either three- or four-digit extension numbers in the range of  100 to 999, or 1000 to 9999. You can also select the Prefix for the following: The Default Phone Extension Prefix determines the first digit to use for extension auto assignment.
Page 98 PSTN Trunk Prefix. You can still manually assign an extension with a different prefix number using the Extension Settings menu. For more information, see the Synapse Administrator’s Guide. If you assign an extension number whose first digit is the same as an Auto Attendant menu dial key, callers will be unable to dial that extension.
Page 99 Synapse Installation Guide  To set the Dial Plan: (Continued) If the PSTN Trunk Prefix is set to none, ensure  that the Park Extension Prefix does not conflict with the first digit needed to dial long-distance calls. For example, if the Park Extension Prefix is 1, then a PSTN call beginning “1-60”...
Page 100 7. If you installed any Desksets before applying the Dial Plan settings in the WebUI, and if you changed the Default Phone Extension Prefix, individually change those Desksets’ extension numbers. For more information, see the Synapse Administrator’s Guide. System Configuration...
Page 101: Direct Inward Dial (T1 Gateway)
Synapse Installation Guide Direct Inward Dial (T1 Gateway) These settings apply to Call Appearance mode only. When the system is set to Call Appearance mode, use the Direct Inward Dial page to assign unique telephone numbers to specific Desksets. Callers can bypass the Call Queue, Auto Attendant, or Operator by using those telephone numbers. The T1 Gateway uses the Direct Inward Dial (DID) data from your Telephone Service Provider to automatically route incoming calls.
Page 102 Synapse Installation Guide  To set up Direct Inward Dial numbers: (Continued) For example, if a new Deskset was connected under the following conditions, the new Deskset would be assigned extension 204 and no DID number. Current Extensions: 201-203 taken, 204 and up available...
Page 103 To set up Direct Inward Dial numbers: (Continued) 3. As shown in Figure 112, select the Outgoing Caller ID for all Extensions. The outgoing caller ID is the Synapse user’s name and phone number that appears on the destination telephone if it is set up to receive and display the information.
Page 104 Synapse Installation Guide  To set up Direct Inward Dial numbers: (Continued) 5. Enter the DID range into the boxes beneath Add Direct Inward Dial Range. Click to enter the phone number range into the Current DID Ranges list. These ranges describe the DID numbers that your service provider assigned to you.
Page 105 DID numbers on the Extension Basic Settings page (for more information, see the Synapse Administrator’s Guide), and if an optional ATA is present, on the ATA Settings page (see “ATA Settings”...
Page 106 Synapse Installation Guide  To manually assign Direct Inward Dial numbers: (Continued) 4. In the center of the page, use the Select DID drop-down list to select a DID Number. Only available DID Numbers appear in the list. Select Unassigned to release the DID Number and make it available.
Page 107: Trunk Naming
Synapse Installation Guide Trunk Naming You can name the system trunks for easier identification. For PSTN Gateways, you can assign names to all lines—up to 16, depending how many PSTN Gateways are installed. For the T1 Gateway, there is only one physical trunk, so only that one trunk can be named regardless of how many slots the T1 trunk supports.
Page 108: Trunk Reservation (Outgoing Calls)
Synapse Installation Guide Trunk Reservation (Outgoing Calls) These settings apply to Call Appearance mode only. You can reserve a PSTN telephone line or a T1 channel for an extension, so that only that extension can use that telephone line (or channel) for outgoing calls. Trunk reservations apply only to outgoing calls. A user with a reserved trunk will not be able to make outgoing calls if all lines and channels are busy with incoming calls.
Page 109 Synapse Installation Guide To reserve a trunk:  1. In the Navigation Menu at left, click System Settings, then Trunk Reservation. The current Trunk Reservation list appears, as shown in Figure 118. 2. Select an Extension from the first drop-down list.
Page 110: Pstn Gateway Trunk Routing (Incoming Calls)
Synapse Installation Guide PSTN Gateway Trunk Routing (Incoming Calls) These settings apply to Call Appearance mode only. With a PSTN Gateway, all incoming calls to a specific telephone number can go directly to a specific destination. Calls to that phone number can be routed to an extension, Group Mailbox, or Ring Group. The Trunk Routing WebUI page only appears if there is a PSTN Gateway connected to the system.
Page 111: T1 Settings
Synapse Installation Guide T1 Settings These settings apply to Call Appearance mode only. You can modify the settings of your T1 connection. AT&T expects that most installations will use the default settings. Changing T1 settings resets the T1 Gateway and interrupts telephone service. To avoid disrupting service, AT&T recommends changing T1 settings outside of business hours.
Page 112 Synapse Installation Guide  To configure the T1 settings: (Continued) 3. Select the Clock Source for Gateway synchronization: Network. The telephone network maintains an  extremely accurate timing source. Local. A clock source that is internally  generated in the CSU (Channel Service Unit).
Page 113 Synapse Installation Guide  To configure the T1 settings: (Continued) 5. Select the Number of Channels. You can set the number of voice channels available on the T1 trunk according to the current service subscription. Channel 24 is reserved for PRI signaling.
Page 114 Synapse Installation Guide  To configure the T1 settings: (Continued) 8. Click to save any changes or click return to the previous page without saving the changes. When you click , the T1 Gateway resets itself. If there are Active Calls on the system, the system waits until the last call ends and the system is Idle.
Page 115: T1 Diagnostics
Synapse Installation Guide T1 Diagnostics These settings apply to Call Appearance mode only. You can check the status of the T1 Gateway and select a loopback mode. Setting the loopback mode terminates any phone calls that are using the T1 Gateway.
Page 116: Ata Settings
ATA Settings Use the WebUI to configure the two FXS ports on the ATA. Once an ATA is connected to the Synapse network, the WebUI is updated to show all ATA-related menus and configuration items within menus. (The ATA must be running a compatible software version.) If the ATA is deleted (using the WebUI's Modify Device page), all these ATA-related menus and configuration items...
Page 117: Ata Fxs Ports
Synapse Installation Guide ATA FXS Ports Use the ATA Settings page to configure the two ATA FXS ports. To configure the two ATA FXS ports:  1. In the Navigation Menu at left, click ATA Settings. The page shown in Figure 125 appears.
Page 118 Synapse Installation Guide  To configure the two ATA FXS ports: (Continued) 3. For each FXS port shown in Figure 126: Enter the Display Name.  The Display Name is used as part of the caller ID when an analog phone connected to the FXS port is used for internal calls.
Page 119: Fax Overview
Line Appearance mode only—Do not assign the PSTN fax line to any Programmable Feature Keys on Desksets. For more information, see the Synapse Administrator’s Guide. Considerations for Using the Fax Line for Voice Calls This section applies to Call Appearance mode only.
Page 120 Synapse Installation Guide If your fax machine has an integrated telephone, you cannot use that telephone for incoming or outgoing phone calls. You cannot start a call in voice mode then switch to fax mode. Before dialing a fax number, you must dial a 9 or whatever digit, if any, that must be dialed first for an outside call.
Page 121 Synapse Installation Guide Fax Settings To configure the fax settings:  1. In the Navigation Menu at left, click Fax Configuration. The page shown in Figure 128 appears. The current ATA FXS Port settings are shown. 2. Enable or Disable the fax. When disabled, the incoming fax calls are directed like any other incoming calls, but faxes cannot be received.
Page 122: Setting Up Overhead Paging
Synapse Installation Guide Setting Up Overhead Paging To set up external overhead paging:  1. In the Navigation Menu at left, click Overhead Paging. The page shown in Figure 129 appears. The current ATA FXS port settings are shown. 2. Enable or Disable the overhead Paging.
Page 123: Single-Zone Overhead Paging
Synapse Installation Guide Single-Zone Overhead Paging A single-zone overhead paging system issues a one-way broadcast to all overhead speakers. These speakers cannot be grouped into separate zones. A single OHP can be connected to either the AUX OUT jack or an FXS port. Single-zone OHP is automatically included when you page all extensions.
Page 124 Synapse Installation Guide Single-Zone Overhead Paging Delay When attached to an FXS port, single-zone overhead paging may require the Page tone to Paging Zones be delayed. If this delay is too short, the beginning of the Page heard through the OHP 1.
Page 125: Multi-Zone Overhead Paging
FXS port and will not work if connected to the AUX OUT jack. to scroll then press Quick SELECT or press digit. Dial Unlike single-zone Paging, multi-zone Paging systems cannot be included in the Synapse Start paging zones described in “Paging Zones” on page 125.
Page 126: Paging Zones
Synapse Installation Guide Paging Zones Use paging zones to set up extensions that can be paged as a group. For example, all extensions in the sales department could be defined as a paging zone. Any Deskset user can initiate a page to all extensions or only to the members of a paging zone. You can configure up to six paging zones, each with one or more members.
Page 127 Synapse Installation Guide  To create a paging zone: (Continued) 3. Enter an appropriate name for the new paging zone, as shown in Figure 136. 4. Select one or more extensions that you want in this paging zone from the Available Members...
Page 128 Synapse Installation Guide  To edit or delete a paging zone: 1. Do steps 1 and 2 of “To create a paging zone:” on page 125. 2. Select the paging zone you want to edit from the Paging Zones Summary. Click the associated button.
Page 129: Configuring A Trunk Port (Fxo) Door Phone
Synapse Installation Guide Configuring a Trunk Port (FXO) Door Phone You can configure a Trunk Port (FXO) door phone as described in “Trunk Port (FXO) Door Phone Support” on page 28 using several different WebUI pages. The procedure varies depending on whether the system is in Call Appearance mode or Line Appearance mode.
Page 130 Synapse Installation Guide  To configure a trunk port (FXO) door phone (Call Appearance mode) (Continued): 3. Click 4. Reserve the trunk that the door phone will use. Doing this will prevent other Desksets from seizing the door phone line for outside calls.
Page 131 Synapse Installation Guide  To configure a trunk port (FXO) door phone (Call Appearance mode) (Continued): 5. Route the door phone trunk to the desired destination. In the Navigation Menu at left, click Trunk Routing. b. In the Select Trunk list, select the door phone trunk.
Page 132 Synapse Installation Guide To configure a trunk port (FXO) door phone (Line Appearance mode):  1. Enable Door Phone Mode. In the Navigation Menu at left, click Device Management, then Device Log. b. In the Device Log list, select the PSTN Gateway that will connect to the door phone.
Page 133 Synapse Installation Guide  To configure a trunk port (FXO) door phone (Line Appearance mode) (Continued): 4. Assign the door phone trunk to an extension’s Programmable Feature Key (PFK). You can assign this trunk to a single extension or multiple extensions, thereby controlling which Deskset users can answer door phone calls.
Page 134 Synapse Installation Guide Select the door phone trunk from the list. Figure 145. SB67020 Deskset PFKs System Configuration...
Page 135: Line Calibration Configuration
Synapse Installation Guide Line Calibration Configuration If your system uses Centrex lines, you must enter an outbound line prefix or code in order for line calibration to take place. You should perform this procedure before connecting the lines to the PSTN Gateway. Consult your Centrex line provider for the correct code to enter.
Page 136: Updating Devices
Sometimes devices with different versions of software cannot detect each other in the WebUI. Some versions of Synapse software codes are incompatible, so that when you use one device's IP address for logging into the WebUI, only the devices with compatible code versions appear in the device lists. For this reason, if you are updating devices individually, wait until all other devices are updated before updating the software version of the device whose IP address was used for logging into the WebUI.
Page 137 Synapse Installation Guide  To automatically update all devices to the latest software version: 1. In the Navigation Menu at left, click Device Management, then Update Device. The page shown in Figure 147 appears. 2. At the bottom of the page, press...
Page 138 Internet download bandwidth of 1 Mbps and an Internet router that can handle the same number of total simultaneous connections as the number of Synapse devices. Refer to your router specification. Performing an update without meeting the minimum requirement may cause some or all devices not to update correctly.
Page 139 Update the device whose IP address you used for logging into the WebUI after updating all other devices. Some versions of Synapse software codes are incompatible, so that when you use one device's IP address for logging into the WebUI, only the devices with compatible code versions appear in the device lists.
Page 140 Synapse Installation Guide  To manually update a device to the latest software version: (Continued) 3. Click If there is an update available on the Internet, the message shown in Figure 150 appears. Click . The specified device restarts. In the Update Software From File section of the...
Page 141: Product Registration
Network Status), and then DOWN until you get to MAC address, as shown in Figure 152. Figure 151. Deskset MAC Address To register your Synapse system: 1. Open a new browser tab and navigate to the product registration web site http://smbtelephones.att.com/registration 2.
Page 142: Troubleshooting
Synapse Installation Guide H A P T E R ROUBLESHOOTING If you have difficulty operating your system, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 142  “Display Messages” on page 158  “Initial Installation” on page 157 ...
Page 143: Common Troubleshooting Procedures
Synapse Installation Guide Common Troubleshooting Procedures Follow these procedures to resolve common issues. Resetting Devices You may need to manually restart a device or return a device to factory defaults (see “Appendix B: Default Settings” on page 204). To reset a device, press the RESET button shown in Figure 153 and Figure 154 by inserting a pen or paper clip into the hole and applying pressure to the button.
Page 144 Gateway maintains all system configuration settings. If you have already set up the system, back up the Deskset and system settings before resetting the device to factory defaults. For more information, see the Synapse Administrator’s Guide. LINE 1 LINE 2...
Page 145: Resolving General Functional Issues
Synapse Installation Guide Resolving General Functional Issues To resolve a blank screen or device that does not work at all:  Ensure the AC plug is plugged into an electrical outlet not powered by a wall switch.  Verify that the AC power outlet has power. Try plugging in some other AC device. If nothing works, contact an ...
Page 146 Synapse Installation Guide  To restore a Deskset to factory defaults: To restore a Deskset to factory defaults, insert a pen or paper clip into the reset hole on the bottom of the Deskset and press for more than five seconds.
Page 147 Synapse Installation Guide  To resolve problems with a cordless device: For features or audio problems, make sure that the Deskset associated with the cordless device does not share the problem. If it does, look in Deskset Troubleshooting. See “Other Deskset Features” on page 174.
Page 148: Resolving Pstn Gateway Audio Echoes
Synapse Installation Guide Resolving PSTN Gateway Audio Echoes The SB67010 PSTN Gateway uses automatic telephone line calibration to ensure optimal audio performance on outside calls. If excessive echo occurs on outside calls consistently, observe the Gateway line calibration data to understand any telephone line issues.
Page 149 Synapse Installation Guide  To resolve audio echo issues: (Continued) 4. If the loss number is below 10, the system will most often function normally, but there is an increased likelihood of audio performance issues like echo. If the loss number is below 10 the following procedures can be used to increase the loss value: Unplug that telephone line at the Gateway.
Page 150: Resolving General Audio Issues
Synapse Installation Guide Resolving General Audio Issues Check the following if you hear static, sudden silences, gaps in speech, echoes, distorted speech, or garbled speech. To resolve general audio issues:  You may be experiencing network problems. Your LAN administrator should ensure the following minimum guidelines are met: ...
Page 151: Reintroducing A Deskset Into The System
1. Ensure that the Deskset is connected to the same LAN subnet as other system Gateways and Desksets. Ensure that the PC you will use to access the WebUI is either on the same subnet as Synapse, or that the PC subnet can communicate with the Synapse subnet.
Page 152 Synapse Installation Guide  To reintroduce a Deskset into the system: (Continued) 3. Perform a complete factory reset to return to the values set at the factory. Unplug the LAN cable. b. Insert a pen or the end of a paper clip into the reset switch, located on the underside of the Deskset, as shown in Figure 156.
Page 153 Log into the WebUI as the Administrator at the PC where you stored the backup file. Synapse Desksets with static IP addresses need to have new addresses assigned if the Deskset IP addresses are to be used for logging into the WebUI. At the Deskset, press MENU –> 3 –> 3 –> 2 to set the IP address.
Page 154: Reintroducing A Gateway Or Ata Into The System
Synapse Installation Guide Reintroducing a Gateway or ATA Into the System If there are no more than five Gateways in the system (four PSTN Gateways and 1 T1 Gateway), and a Gateway or ATA screen displays Synch Failed or Synchronizing for more than a few minutes, you may need to remove the Gateway or ATA from the system and reintroduce it.
Page 155 Synapse Installation Guide  To reintroduce a Gateway or ATA into the system: (Continued) 4. Complete a factory reset to restore factory values. Insert a pen or the end of a paper clip into the reset switch (located on the front of the Gateway and ATA) and hold it for more than five seconds until the LCD displays Restoring to factory defaults.
Page 156: Power Failure Recovery Procedure
Synapse Installation Guide Power Failure Recovery Procedure The Synapse system automatically recovers after a power failure. The following describes the recovery process. Allow about a minute for the Gateways and ATA to boot up when power returns after a 30 )(% power failure.
Page 157 Synapse Installation Guide Check each Deskset, Gateway, and the ATA to confirm that each has started up properly. Wed Sep 08 11:09AM A Deskset screen similar to the one shown in Figure 159 [020] or Figure 160 [030] appears. John Smith...
Page 158: Initial Installation
Synapse Installation Guide Initial Installation Symptom Probable Cause Corrective Action Initial Installation The device screen displays The device has previous data Erase all Deskset data and settings by unplugging the LAN  Synchronizing. and settings that are now cable and pressing the reset button on the bottom of the inconsistent with current Deskset for more than five seconds.
Page 159: Display Messages
Synapse Installation Guide Display Messages Symptom Probable Cause Corrective Action Display Messages The Gateway screen is blank. Many. “To resolve a blank screen or device that does not  work at all:” on page 144. The Gateway screen displays The Gateway is failing to Always disconnect the LAN cable before restoring factory ...
Page 160 Synapse Installation Guide Symptom Probable Cause Corrective Action Display Messages The device screen displays The device synch failed when Reset the device. Insert a pen or paper clip into the reset  Synch Failed. trying to connect to the hole and press for more than five seconds.
Page 161  Synchronizing. elapsed. This is normal and does not indicate a problem. This device is the first Connect another Synapse device to the network.  Synapse device on the network. The devices are on different If you use static IP addresses, ensure that the first three ...
Page 162 Ensure that your http requests are not being routed  through a proxy server. A Synapse device displays an The device encountered an 1. Disconnect the power to the device, wait a few minutes, error message other than unexpected problem.
Page 163: T1 Gateway Indicators
Telephone equipment outside LED is YELLOW (yellow). of your Synapse system is 2. If the problem remains, contact your T1 service provider. sending an alarm that signals that it is receiving unreliable signals. I cannot make or receive The Red Alarm indicates Loss 1.
Page 164 Set Loopback Mode drop-down list. Select none and then to stop the test. I cannot make or receive The T1 Gateway is not Check the Ethernet Connection to your Synapse T1  phone calls and the synchronized with the Gateway.
Page 165: Pstn Gateway Setup
Synapse Installation Guide Symptom Probable Cause Corrective Action T1 Gateway Indicators I cannot make or receive The T1 Gateway is not Check the correct T1 cable is used and that it is properly  phone calls and the synchronized with the T1 connected to the T1 Gateway.
Page 166: Webui
Synapse Installation Guide WebUI Administrator WebUI Symptom Probable Cause Corrective Action Administrator WebUI The WebUI is unresponsive. The web browser 1. Close the unresponsive web browser, reopen the browser, encountered an unexpected and log back in as administrator. problem. 2. If this does not work, try again using the IP address of a Deskset that is connected to the PC you are using.
Page 167 Synapse Installation Guide Symptom Probable Cause Corrective Action Administrator WebUI The WebUI displays “Login to The software version of the 1. Log in to the WebUI as administrator using the IP address target device failed.” device you are currently of the device that caused the problem. Click...
Page 168 Synapse Installation Guide Symptom Probable Cause Corrective Action Administrator WebUI A Synapse device upgrade The software version of the 1. Log in to the WebUI as administrator using the IP address failed, the WebUI displays device you are currently of a device that does not have updated software and is not having any problems.
Page 169 Synapse Installation Guide Symptom Probable Cause Corrective Action Administrator WebUI .Some devices did not update Did not allow enough time for Wait 30 minutes, then check whether additional devices  after using software to update due to a have been updated. If devices are still being updated, then slow Internet connection.
Page 170 Synapse Installation Guide Symptom Probable Cause Corrective Action Administrator WebUI An extension number was That extension may have Change the extension number again. Make sure no one is  not changed correctly. been on a call while the using that extension while you are changing its settings.
Page 171 Synapse Installation Guide Symptom Probable Cause Corrective Action Administrator WebUI Changes I make to the T1 Clicking alone may After you make changes to the T1 Settings WebUI page  Settings WebUI page do not not perform the needed and click , press the T1 Gateway RESET button for change the system.
Page 172 Synapse Installation Guide System Upgrade Symptom Probable Cause Corrective Action System Upgrade A Synapse device becomes Cannot connect to AT&T Disconnect the power to the device, wait a few minutes,  sluggish or unresponsive server or the device then reconnect the power and try the upgrade process...
Page 173: User Webui
Synapse Installation Guide User WebUI Symptom Probable Cause Corrective Action User WebUI Unable to access the WebUI The computer is not Verify the IP address. You must correctly enter the IP  Log-in page from my connected to the same address of your Deskset into your Internet browser’s...
Page 174: Pc/Deskset Interaction
Synapse Installation Guide PC/Deskset Interaction Symptom Probable Cause Corrective Action PC/Deskset Interaction Internet connection or The Ethernet cords are not Check that the Ethernet cord from the computer is  access to the local network installed correctly. plugged into the Deskset port labeled .
Page 175: Other Deskset Features
Synapse Installation Guide Other Deskset Features For more information about the corrective actions recommended in this troubleshooting section, see the SB67030 Deskset www.telephones.att.com/synapseguides and Accessories User’s Guide and SB67020 Deskset User’s Guide at Symptom Probable Cause Corrective Action Other Deskset Features...
Page 176 Synapse Installation Guide Symptom Probable Cause Corrective Action Other Deskset Features My Deskset soft keys have The highlight bar has moved The soft keys reflect the call state and Deskset functions.  changed. to another line on the They change depending on which line is highlighted.
Page 177 Configure one or more Quick-Dial keys for the Deskset.  See Feature Keys under the Extension Settings menu. Deskset, you must configure one or more Programmable For more information, see the Synapse Administrator’s Function Keys as Quick Dial Guide. keys before they can be used. Troubleshooting...
Page 178 Synapse Installation Guide Symptom Probable Cause Corrective Action Other Deskset Features I am unable to locate the The Cordless Handset’s Charge the Cordless Handset battery.  Cordless Handset from the battery is dead. SB67030 Deskset. The Cordless Handset is out does not appear on the Deskset Idle screen, ...
Page 179: Sb67050 Analog Terminal Adapter
Synapse Installation Guide SB67050 Analog Terminal Adapter General Troubleshooting Symptom Probable Cause Corrective Action ATA General Troubleshooting ATA does not work at all. The There is no power to the Ensure the AC plug is plugged into an electrical outlet not ...
Page 180 Reset to factory defaults by using a paper clip to press  another network or has and hold the reset switch (located on the front of the unit) returned to the Synapse for more than five seconds. See “Reintroducing a Gateway system after being deleted or ATA Into the System”...
Page 181: Music On Hold (Moh)
The Hold Announcement is a feature that repeats a  enabled. recorded audio clip at regular intervals during MoH. See the Synapse Administrator’s Guide. My audio player jack is not Your audio device does not Use a different audio cable with ends to fit your audio ...
Page 182  those with audio-out jacks, are usually very loud and might be too loud. Synapse limits the volume of the sound delivered to the  phone line. Because of this, there may be audio clipping (missing sounds) for some sources.
Page 183 (like the headset jack of an MP3 player), call into your If the volume is too high, Synapse system, place the call on hold, listen to MoH on overdriving the audio the outside line, and adjust the audio volume on your...
Page 184: Overhead Paging (Ohp)
Synapse Installation Guide Overhead Paging (OHP) OHP General Troubleshooting Symptom Probable Cause Corrective Action ATA OHP General Troubleshooting Overhead paging (OHP) is You don’t know whether your There are three possible configurations for OHP:  not working. OHP is single- or multi-zone Single-zone paging connected to the AUX OUT jack.
Page 185 Synapse Installation Guide Symptom Probable Cause Corrective Action ATA OHP General Troubleshooting Overhead paging (OHP) is The OHP may not be properly For OHP equipment connected to an FXS port, verify  not working. (Continued) WebUI configuration: installed. Connect a corded phone to the FXS port configured for paging and verify that the phone rings when it is paged.
Page 186 Synapse Installation Guide Single-Zone OHP Connected to AUX OUT Jack Symptom Probable Cause Corrective Action ATA Single-Zone OHP to AUX OUT Jack For OHP equipment connected to the AUX OUT jack, this Troubleshooting refers to the ATA front-panel AUX OUT LED. This describes the behavior of these LEDs: OFF: There is a problem with the WebUI configuration for OHP.
Page 187 Verify your paging equipment configuration. Check to see  if the OHP system has settings that need to be adjusted to work with Synapse. Refer to your paging equipment documentation or to your VAR. Single-zone OHP on AUX OUT Paging is active (a user on Verify your paging equipment configuration.
Page 188 Synapse Installation Guide Symptom Probable Cause Corrective Action ATA Single-Zone OHP to AUX OUT Jack Verify that the Paging Delay is set to an appropriate In single-zone paging, paging Paging delay is too short.  starts on Desksets before the delay to work with your OHP system.
Page 189 Synapse Installation Guide Single-Zone OHP Connected to an FXS Port Symptom Probable Cause Corrective Action ATA Single-Zone OHP to an FXS Port For OHP equipment connected to an FXS port, this Troubleshooting refers to the ATA front-panel FXS LED for the FXS port you are using for the OHP equipment.
Page 190 OHP system has settings that need to be adjusted setup. to work with Synapse. Refer to your paging equipment documentation or to your installer. Verify that your paging equipment is connected to FXS 1 There may be a problem with ...
Page 191 Synapse Installation Guide Symptom Probable Cause Corrective Action ATA Single-Zone OHP to an FXS Port Single-zone OHP on FXS is A device other than an OHP Ensure that the OHP is connected to the correct ATA port.  not working and the FXS LED...
Page 192 Synapse Installation Guide Multi-Zone OHP Connected to an FXS Port Symptom Probable Cause Corrective Action ATA Multi-Zone OHP to an FXS Port For OHP equipment connected to an FXS port, this Troubleshooting refers to the ATA front-panel FXS LED for the FXS port you are using for the OHP equipment.
Page 193 OHP system has settings that need to be adjusted setup. to work with Synapse. Refer to your paging equipment documentation or to your installer. There may be a problem with Verify that the Paging Zone you are paging is ...
Page 194 Verify your paging equipment configuration. Check to see  for the FXS port that is used page request. if the OHP system has settings that need to be adjusted for the OHP equipment is to work with Synapse. flashing GREEN. Troubleshooting...
Page 195: Fax Configuration
Synapse Installation Guide Fax Configuration Symptom Probable Cause Corrective Action ATA Fax Configuration While using T.38 mode, Incompatible Fax Mode Change the Fax Mode setting:  unable to receive faxes or setting. Log in to the WebUI as administrator, click having persistent fax System Settings, then Fax Configuration.
Page 196 Synapse Installation Guide Symptom Probable Cause Corrective Action ATA Fax Configuration The fax is not working and The Gateway and the fax are Verify the connection between the FXS port and your fax  the FXS 1 or FXS 2 LED (right not communicating.
Page 197 To send faxes, ensure that you enter a 9 or whatever digit,  connected to the telephone if any, that must be dialed first for an outside call. For line through the Synapse example, 9-1-555-0123 system and the FXS LED indications appear correct, yet outgoing faxes fail.
Page 198 Synapse Installation Guide Symptom Probable Cause Corrective Action ATA Fax Configuration Unable to receive incoming Fax line not configured 1. Log in to the WebUI as administrator, click System Settings, then Fax Configuration. faxes. properly. 2. Verify that Fax Line is set to the correct line.
Page 199: Analog Phone
Synapse Installation Guide Analog Phone Symptom Probable Cause Corrective Action ATA Analog Phone Analog phone connected to The WebUI configuration is Verify that your telephone is connected to FXS 1 or FXS 2.  FXS port does not work as If not, plug it in, or change the analog telephone incorrect.
Page 200 Analog phone connected to Analog phone is working Consider the analog phone limitations:  FXS port does not work as with Synapse, but does not To make outgoing calls on an analog phone  expected. have Deskset capabilities. connected to the FXS port on the ATA, the outside...
Page 201: Group Mailbox
Synapse Installation Guide Group Mailbox Symptom Probable Cause Corrective Action ATA Group Mailbox Group Mailbox does not Needs an ATA to be Group Mailboxes reside on the ATA. The ATA must be  work. available. connected. See “SB67050 ATA Installation” on page...
Page 202: Appendixes
Synapse Installation Guide PPENDIXES Appendix A: Technical Specifications Table 5 lists the technical specifications for the SB67010 PSTN Gateway, SB67060 T1 Gateway, SB67050 ATA, SB67030 Deskset, SB67020 Deskset, and SB67040 Cordless Handset. Table 5. Technical Specifications Feature Specification Frequency control...
Page 203 Synapse Installation Guide Table 5. Technical Specifications (Continued) Feature Specification Power PSTN Gateway: 5.1 V DC @ 1700 mA Requirements T1 Gateway and ATA: 12 V @ 18 Watts SB67020 and SB67030 Deskset: 5.1 V DC @ 1700 mA (AC Adapter) SB67020 Deskset: 48 V DC Typ.
Page 204 Synapse Installation Guide Table 5. Technical Specifications (Continued) Feature Specification [ATA] FXS 26 mA loop current; REN 5; 100 m max loop length [ATA] AUX In 3.5 mm Tip (Signal), Ring (NC) Sleeve (Ground) (TRS) jack Frequency range 300 to 3.4 KHz...
Page 205: Appendix B: Default Settings
Synapse Installation Guide Appendix B: Default Settings Table 6 through Table 9 list the default settings for the Synapse system, Deskset, SB67040 Cordless Handset, and SB67050 ATA. Table 6. System Default Settings Parameter Selection Default Admin Password 4 through 6 digits...
Page 206 Synapse Installation Guide Table 6. System Default Settings (Continued) Parameter Selection Default Display First and Last Name 16 characters maximum Nothing Enable Auto Attendant Scheduled, Manual, Off Manual Hold message: Extension for Recording All extensions Nothing Operator Extension All extensions...
Page 207 Synapse Installation Guide Table 7. Deskset Default Settings Parameter Selection Default Backlight Hi, Lo, Off Call Forward All Target Ext, Mailbox, Phone # Mailbox Call Forward–No Answer Delay 5 through 45 (in 5-second increments) Call Forward–No Answer Target Mailbox, Ext, Phone #, OFF...
Page 208 Synapse Installation Guide Table 8. [Handset] Default Settings Parameter Selection Default Contrast 1 through 9 Key Beeps On, Off Ring Volume 0 though 9 Ringtones 1 though 9 Table 9. [ATA] Default Settings Parameter Selection Default AUX IN Enable, Disable...
Page 209: Appendix C: Part Lists
Synapse Installation Guide Appendix C: Part Lists SB67010 PSTN Gateway Parts List Figure 162 illustrates the PSTN Gateway parts. SB67010 PSTN Gateway Grounding Cable Power Adapter Four Phone Cat.-5 Ethernet LAN Mounting brackets Cords Cable and screws (Gray) Important Product Information Figure 162.
Page 210: Sb67060 T1 Gateway Parts List
Synapse Installation Guide SB67060 T1 Gateway Parts List Figure 163 illustrates the T1 Gateway parts. SB67060 T1 Gateway Power Adapter and Cat.-6 Ethernet T1 Cable Mounting brackets (Black) Cord (Green tag) LAN Cable (Yellow) and screws Important Product Information Figure 163. T1 Gateway Parts List...
Page 211: Sb67020 Deskset Parts List
Synapse Installation Guide SB67020 Deskset Parts List Figure 164 illustrates the Deskset parts. SB67020 Deskset Base Deskset Stand Handset Power Adapter Cat.-5 Ethernet Handset (Blue Tag) LAN Cable Cord (Gray) Important Product Information Quick Start Guide Figure 164. SB67020 Deskset Parts List...
Page 212: Sb67030 Deskset Parts List
Synapse Installation Guide SB67030 Deskset Parts List Figure 165 illustrates the Deskset parts. Deskset Base Deskset Stand Handset Power Adapter Cat.-5 Ethernet Handset (Blue Tag) LAN Cable Cord (Gray) Quick Start Guide Important Product Information Figure 165. SB67030 Deskset Parts List...
Page 213: Sb67050 Analog Terminal Adapter (Ata) Parts List
Synapse Installation Guide SB67050 Analog Terminal Adapter (ATA) Parts List Figure 166 illustrates the ATA parts. SB67050 Analog Terminal Adapter (ATA) Power Adapter and Auxiliary Audio Cat.-5 Ethernet Mounting brackets Two Phone Cord Cable (Green tag) LAN Cable and screws...
Page 214: Sb67040 Cordless Handset Parts List
Synapse Installation Guide SB67040 Cordless Handset Parts List Figure 167 illustrates the Cordless Handset parts. Quick Start Guide Important Product Information Power Adapter (Yellow Tab) SB67040 Cordless Handset Handset Charger Battery Battery Cover Belt Clip Figure 167. Cordless Handset Parts List...
Page 215: Tl7600 Cordless Headset Parts List
Synapse Installation Guide TL7600 Cordless Headset Parts List Figure 168 illustrates the TL7600 Cordless Headset parts. TL7600 Headset Headset Charger Power Adapter Battery Cover Battery Earpiece User’s Manual Over-the-Ear Hook Behind-the-Neck Band Over-the-Head Band Figure 168. TL7600 Cordless Headset Parts List The process for registering the TL7600 Cordless Headset with the SB67030 Deskset is different than the registration process described in the TL7600 User’s manual that comes in the box with the Cordless Headset.
Page 216: Appendix D: Maintenance
Synapse Installation Guide Appendix D: Maintenance Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it.
Page 217: Appendix E: Important Safety Instructions
Synapse Installation Guide Appendix E: Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.
Page 218 Synapse Installation Guide Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: When the power supply cord or plug is damaged or frayed.  If liquid has been spilled on the product.
Page 219: Appendix F: Limited Warranty
Synapse Installation Guide Appendix F: Limited Warranty The AT&T brand is used under license. For customer service, repair, replacement, or warranty service, and all questions about this product, contact the person who installed your system. If your installer is unavailable, visit our web site at www.telephones.att.com/smb...
Page 220 Synapse Installation Guide 4. What is not covered by this limited warranty? This limited warranty does not cover: PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal  operation or handling, neglect, fire, water or other liquid intrusion; or PRODUCT that has been damaged due to repair, alteration or modification by anyone other than an authorized service ...
Page 221 Synapse Installation Guide 5. How do you get warranty service? To obtain warranty service, contact the person who installed your system. If your installer is unavailable, visit our web site at www.telephones.att.com/smb 1 (888) 916-2007. 1 (888) 883-2474 or call In Canada, call Before calling for service, please review the user manual.
Page 222 Synapse Installation Guide 7. Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T-branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT.
Page 223: Glossary
A continuously variable signal analog phone: A non-Synapse telephone that plugs directly into a normal telephone wall plug or into the Synapse ATA FXS port ATA (Analog Terminal Adapter): Allows the integration of non-Synapse analog telephones, a fax machine, overhead paging equipment, and a music-on-hold source into the Synapse system.
Page 224 CSU (Channel Service Unit): A line-bridging device that is part of the PSTN, that resides on the customer premises and is connected to Synapse, and is also used to perform loopback and other tests on T1 connections. This device is typically provided by the T1 phone service provider.
Page 225 Synapse Installation Guide deregister: To remove the association between an SB67030 Deskset and a Cordless Handset or Cordless Headset DHCP (Dynamic Host Configuration Protocol): A network protocol that automatically assigns computer IP addresses dial pad: The 0 through 9, *, and # keys on the Deskset and the SB67040 Cordless Handset...
Page 226 FXO (Foreign Exchange Office): The Gateway telephone signaling interface between the PSTN telephone lines and the LAN FXS station port: A jack on the ATA for connecting non-Synapse analog telephone equipment to the Synapse system G.711: A digital fax protocol...
Page 227 A telephone company feature that allows calls to a busy phone number to roll over to the next available line or a Synapse system Ring Group feature where unanswered calls are forwarded to the next available extension in a predefined group...
Page 228 MDI/MDIX: (Medium-Dependent Interface Crossover): A computer networking technology MoH (Music on Hold): Music or other audio that plays to an outside caller that has been placed on hold by a Synapse user multi-zone paging: Paging through a multi-zone overhead paging system. The overhead loudspeakers are configured in multiple areas and transmit messages independently.
Page 229 Synapse Installation Guide overwrite: Replace existing information P2P (Peer-to-Peer): A telecommunication system architecture in which some resources associated with a device are directly available to other similar system devices page: Broadcasts your voice to all idle extensions that do not have Do Not Disturb turned on page caching: Most web browsers store recently obtained web site data on a local hard drive.
Page 230 Paging to a single set of overhead loudspeakers. All speakers transmit the same announcement simultaneously. soft key: The Synapse Desksets and Cordless Handsets feature keys below the LCD screen. The bottom of the LCD displays the appropriate label for each key as the function of the key changes.
Page 231 T.38: An analog fax protocol that encodes fax-modem codes over VoIP trunk: A communications connection between the Synapse system and the telephone company unsupervised transfer: Occurs when you do not communicate with the transfer recipient when transferring calls. The transfer recipient does not have to pick up the phone and talk to you before receiving the transferred call.

AT&T Synapse Installation Manual

Preface

Installation

Getting Started

System Configuration

Troubleshooting

Appendixes

Appendix A: Technical Specifications

Appendix B: Default Settings

Appendix C: Part Lists

Appendix D: Maintenance

Appendix E: Important Safety Instructions

Appendix F: Limited Warranty

Glossary

Quick Links

Troubleshooting

Related Manuals for AT&T Synapse

Summary of Contents for AT&T Synapse

Table of Contents