Other Problems - Nokia IP60 User Manual

Other Problems

To upgrade your IP60 appliance to support more nodes, purchase a new Product Key. Contact your reseller
for upgrade information.
While trying to connect to a Service Center, I received the message "The Service Center did not respond".
What should I do?
If you are using a Service Center other than the Check Point Service Center, check that the
Service Center IP address is typed correctly.
The IP60 appliance connects to the Service Center using UDP ports 9281/9282. If the IP60
appliance is installed behind another firewall, make sure that these ports are open.
I purchased an advanced Nokia IP60 model, but I only have the functionality of a simpler Nokia IP60 model.
What should I do?
Your have not installed your product key. For further information, see Upgrading Your Software Product
on page 423.
Other Problems
I have forgotten my password. What should I do?
Reset your IP60 appliance to factory defaults using the Reset button as detailed in Resetting the Nokia
IP60 Appliance to Defaults on page 453.
Why are the date and time displayed incorrectly?
You can adjust the time on the Setup page's Tools tab. For information, see Setting the Time on the
Appliance on page 436.
I cannot use a certain network application. What should I do?
Look at the Event Log page. If it lists blocked attacks, do the following:
Set the IP60 appliance's firewall level to Low and try again.
If the application still does not work, set the computer on which you want to use the application
to be the exposed host.
For instructions, see Defining an Exposed Host.
When you have finished using the application, make sure to clear the exposed host setting, otherwise your
security might be compromised.
In the Nokia IP60 Portal, I do not see the pop-up windows that the guide describes. What should I do?
Disable any pop-up blockers for http://my.firewall.
476 Nokia IP60 Security Appliance User Guide