Avaya 4600 Series Installation Manual
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Avaya 4600 Series Installation Manual

Avaya 4600 Series Installation Manual

Ip office 3.1
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IP Office 3.1
IP Phone Installation
Issue 11c (14th September 2005)

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  • Page 1 IP Office 3.1 IP Phone Installation Issue 11c (14th September 2005)

  • Page 3: Table Of Contents

    Table of Contents IP Office IP Phones ........................5 Introduction..............................5 Small Installation (5 or less phones)......................7 Large Installation (More than 5 phones)..................... 8 Wireless Installation............................ 9 Installation Requirements ......................... 10 Network Assessment..........................11 Voice Compression Channels ........................12 QoS ................................
  • Page 4 Alternate DHCP Servers for Avaya IP Phone Installation ................ 47 Using Windows 2000 Server ........................48 1. Checking for DHCP.......................... 48 2. Windows 2000 DHCP Setup for Avaya H.323 IP Phones ............... 48 Alternate Options............................50 Appendix F: WML Operation....................51 WML Server Setup ...........................

  • Page 5: Ip Office Ip Phones

    IP Office IP Phones Introduction This guide covers the installation of Avaya H.323 IP phones on IP Office systems. Currently the following Avaya H.323 IP phones are supported on IP Office 3.1. H.323 IP Models Note Phones 4600 Series 4601, 4602, 4602SW, These are Avaya H.323 IP phones supported on a number...
  • Page 6 • IP Phone Software Version Avaya H.323 IP phones on an IP Office system must use the IP Phone software installed with the IP Office Manager application. Other versions of IP Phone software may not have been tested with IP Office and so should not be used unless IP Office support is specifically mentioned in their accompanying documentation.

  • Page 7: Small Installation (5 Or Less Phones)

    Small Installation (5 or less phones) The diagram below shows the simplest installation scenario, suitable when only a few Avaya H.323 IP phones are being installed. This type of installation is only supported for up to 5 IP telephone devices.

  • Page 8: Large Installation (More Than 5 Phones)

    IP Phone Installation Manual Large Installation (More than 5 phones) The diagram below shows a scenario where more than 5 IP telephone devices are being supported. In this scenario the DHCP and TFTP roles must be changed from those used in a "small installation". •...

  • Page 9: Wireless Installation

    IP Office IP Phones Wireless Installation The diagram below shows a scenario where Avaya 3616 and or 3626 802.11b wireless H.323 IP phones are being supported. • DHCP Server The rules about the use of the IP Office as a DHCP server or the use of a separate DHCP server still apply.

  • Page 10: Installation Requirements

    • LAN Cables: Check that an RJ45 LAN cable has been supplied with the Avaya IP phone for connection to the power supply unit. You will also need an additional RJ45 LAN cable for connection from the power unit to the customer LAN.

  • Page 11: Network Assessment

    WARNING: A Network Assessment is Mandatory When installing H.323. IP phones on an IP Office system, it is assumed by Avaya that a network assessment has been performed. If a support issue is escalated to Avaya, Avaya may request to see the results of the network assessment and may refuse to provide support if a suitable network assessment was not performed.

  • Page 12: Voice Compression Channels

    The voice compression channels support G.723 (6k3) and G.729a (8k) compression codecs and provide echo cancellation for high latency circuits. Avaya H.323 IP phones support G.711, G.729a and G.729b, thus G.729a is normally auto-negotiated when these phones are used on IP Office.

  • Page 13: Potential Voip Problems

    IP Office IP Phones Potential VoIP Problems It is likely that any fault on a network, regardless of its cause, will initially show up as a degradation in the quality of VoIP operation. This is regardless of whether the fault is with the VoIP telephony equipment. Therefore, in installing a VoIP solution, you must be aware that you will become the first point of call for diagnosing and assessing all potential customer network issues.

  • Page 14: User Pc Connection

    LAN cable via some Avaya H.323 IP phones. The LAN cable should be connected from the PC to the socket with a PC symbol ( ) at the back of the Avaya IP Phone. The PC's network configuration does not need to be altered from that which it previously used for direct connection to the LAN.

  • Page 15: Power Supply Options

    Avaya 1151B1 Power Supply Unit (PSU) A power supply unit for a single Avaya IP phone. Has a LINE port for the LAN cable from the IP Office, and a PHONE port for the LAN cable to the Avaya IP phone. Power into the PSU requires a 90 to 264V AC, 47 to 63HZ mains supply.

  • Page 16: 802.3Af Power Over Ethernet Options

    IEEE 802.3af is a standard commonly known as Power over Ethernet (PoE). It allows network devices to receive power via the network cable using the same wires as the data signals. All the Avaya H.323 IP phones supported on IP Office also support this standard.

  • Page 17: Tftp Options

    IP Office IP Phones TFTP Options TFTP Introduction In order to load and upgrade their operation software, Avaya IP phones search for a TFTP server loaded with the appropriate files whenever they are restarted. • If using DHCP, the TFTP server address is set as part of the DHCP options. In the case of the IP Office being used as the DHCP server, this is done by setting the TFTP Server IP Address in the IP Office configuration (System | System).

  • Page 18: Using A Control Unit Memory Card For Tftp

    Non-Avaya supplied Compact Flash memory cards can be used for this type of file storage. However they will not support embedded voicemail. • If an Avaya supplied memory card is used, any files stored in this way will reduce the message storage capacity of the Compact Flash memory card. Configuring the File Source...

  • Page 19: Tftp Application

    IP Office IP Phones TFTP Application Any third-party TFTP application can be used to provide TFTP support for the Avaya H.323 IP phones. Such an application is available from Avaya. Perform a search for TFTP on the http://support.avaya.com website to download this application and full instructions for its usage.

  • Page 21: Installation

    Installation 1. Preparation Check the following before beginning installation. 1. Manager PC Static Address: Ensure that the Manager PC has been given a static IP address. 2. Voice Compression Module: The IP Office Control Unit must be fitted with a Voice Compression Module (VCM). For an Small Office Edition control unit a number of voice compression channels are preinstalled on the motherboard.

  • Page 22: 1A. 4601 And 5601 Installation

    If 4610 or 4620 phones are being installed, this file is used to set the home page for their WML web browsing, see WML Server Setup. 3. Place this file in the same folder as the 4600 Series IP Phone software, normally this is the same folder as the Manager application.

  • Page 23: Phone Connection

    Installation 2. Phone Connection 1. Follow the steps in 1. Preparation. If those steps are not followed installation will fail. 2. Connect the network LAN cable to the data in socket of the power supply being used for the phone. •...

  • Page 24: 3B. Static Address Installation

    IP Phone Installation Manual 3b. Static Address Installation WARNING: Static addressing is only necessary when a DHCP server is unavailable. For ease of maintenance and installation it is strongly recommended that a DHCP server is installed and that static addressing avoided. Following a boot file upgrade static address information must be reinstalled.

  • Page 25: Phone Registration

    Installation 4. Phone Registration The following will also occur following any power loss to the telephone. 1. Following file loading, the phone displays Ext. =. Enter the extension number you want applied to the phone and press #. • On 4601 and 5601 phones, this stage is indicated by the lamp at the top of the phone and on the MESSAGES button flashing 0.5 seconds on/off.

  • Page 26: Extension & User Setup

    User to display the list of existing users. In the list of users, a new user will have been created matching the VoIP extension number above. 5. Double-click on the Avaya IP telephone extension user to display their settings. 6. In the User tab set the user Name and Full Name as required.

  • Page 27: Manually Creating Extensions

    Installation Manually Creating Extensions If installing without auto-create extensions enabled, then VoIP extensions and associated users must first be created in IP Office Manager. The procedure below covers the minimum required to create a VoIP extension and associated user. Further customization is as per any extension and user. 1.

  • Page 28: Phone Security

    Restrict the IP Address or MAC Address Entering either of these values in the Extension's VoIP tab will restrict usage to that address or device. The MAC address of an Avaya IP Telephone is printed on a label on the base of the phone.

  • Page 29: Static Administration

    These procedures should only be used if you are using static address installation. Do not use these procedures if you are using DHCP. • To set parameters for all Avaya H.323 IP phones on a system, you can edit the 46XXsettings.scr script file. See The 46XX Settings Script File. Entering Data for Administrative Options This section describes how to enter data for the administrative options.

  • Page 30: Qos Option Settings

    (usually marked with a symbol). The default for the hub interface is enabled. The same procedure can also be used to enable or disable the IR port found on some Avaya H.323 IP phones, see Infrared Dialing for more details.

  • Page 31: Appendix A: Miscellaneous

    • TFTP Error: Request for file from TFTP server timed out. Check that IP Office Manager or the indicated TFTP source within the IP Office configuration are running and that the 4600 Series phone software files are available. • Wrong Set Type: Another device is already assigned to the extension number of the IP phone.

  • Page 32: View Administrative Details

    IP Phone Installation Manual View Administrative Details You can use the following procedure to view a number of telephone details. These are in addition to the other static address and local administration options which can also be used to review settings. 1.

  • Page 33: Reset System Values

    Restart Scenarios. Self-Test Procedure 1. To start the Avaya IP phone self-test procedures, press the following sequence: Hold 8 3 7 8 # (Hold T E S T #) 2. The phone does the following: •...

  • Page 34: Site Specific Option Number

    AGC can be separately switched on or off for the phone handset, headset and speaker. The AGC settings for all Avaya H.323 IP phones can also be set through the 46xxsetting.txt file, see The 46XX Settings Script File. On some phones it can also be switched on or off through the phones own user menus.

  • Page 35: Appendix B: Ip Telephone Files

    Appendix B: IP Telephone Files IP Telephone Files The files necessary to operate an Avaya IP phone with IP Office are available on the IP Office Administrator Applications CD. They are installed to the program folder of the IP Office Manager application.

  • Page 36: The 46Xx Upgrade Script File

    IP Phone Installation Manual The 46XX Upgrade Script File Following any restart, each Avaya IP phone attempts to load the 46XXupgrade.scr file from the TFTP server. If not found, the phone will attempt to continue operation using its previous settings and software.

  • Page 37: 46Xx Settings

    Appendix B: IP Telephone Files 46XX Settings • AGCHAND Switch handset automatic gain control on/off. 0 = off, 1 = on (default). • AGCHEAD Switch headset automatic gain control on/off. 0 = off, 1 = on (default). • DNSSRVR Text string containing the domain to be used when DNS names in system values are resolved to IP addresses.

  • Page 39: Appendix C: Scenarios For The Restart Process

    Appendix C: Scenarios for the Restart Process Restart Scenarios The sequence of the restart process depends on the status of the boot and application files on the TFTP server and those already downloaded to the phone. This appendix explains the different scenarios possible.

  • Page 40: Boot File Needs Upgrading

    IP Phone Installation Manual Boot File Needs Upgrading Having processed the upgrade script file, the software determines that the name of the boot code file in the telephone does not match that in the upgrade script. The script specifies the name of the new file to load.

  • Page 41: No Application File Or Application File Needs Upgrading

    Appendix C: Scenarios for the Restart Process No Application File or Application File Needs Upgrading This happens with normal application file upgrades. Having processed the upgrade script file, the software determines that the name of the boot file in the telephone is the correct version. It next determines that the name of the application file does not match that stored in the phone.

  • Page 43: Appendix D: Infrared Dialing

    Infrared Dialing Several Avaya H.323 IP phones include an infrared (IR) port at the front of the phone. This includes the 4606, 4612, 4624 and 4620. The port appears as a dark plastic window on the front edge of the phone, just below the normal dialing keys.

  • Page 44: Enabling The Ir Port

    IP Phone Installation Manual Enabling the IR Port By default, where fitted the IR port on Avaya H.323 IP phones is enabled. If necessary it can be disabled. 1. With the phone on-hook and idle, press Hold 4 6 8 # (Hold I N T #).

  • Page 45: Dialing Phone Numbers

    If you are unsure of the file format used by your IR device, you can try beaming a contact anyway. The display on the Avaya IP phone will display the name of the file it received. If that ends in .vcf then the phone should dial the number in the VCard file.

  • Page 46: Beaming Files During A Call

    IP Phone Installation Manual Beaming Files During a Call During a call between two IR enabled extensions on the same system, you can also beam files between IR devices at each end. The types of file sendable and receivable will depend on those supported by the devices sending and receiving, as if they were face to face.

  • Page 47: Appendix E: Alternate Dhcp Setup

    The IP address of the IP Office control unit • The IP address of the PC running Manager (this PC acts as a TFTP server for the Avaya H.323 IP phones during installation). Full information on LAN administration and configuration is contained in the Avaya documents "4600 Series IP Telephone LAN Administrator's Guide"...

  • Page 48: Using Windows 2000 Server

    3. If DHCP is not present then you need to install the DHCP components for Windows 2000, refer to the Microsoft documentation. 2. Windows 2000 DHCP Setup for Avaya H.323 IP Phones 2a. Creating the Scope A DHCP scope defines the IP addresses that the DHCP server can issue in response to DHCP requests.
  • Page 49 DHCP option numbers. The settings for each Option are attached to the scope. Avaya H.323 IP phones need the IP address of an H323 Gatekeeper (normally the IP Office) and a TFTP server (normally the PC running Manager). They do this by requesting the Option 176 settings from the DHCP server.

  • Page 50: Alternate Options

    The scope can be manually activated by right clicking on the scope, select All Tasks and select Activate. The activation is immediate. You should now be able to start installing Avaya H.323 IP phones using DHCP. Ensure that Manager is running of the PC specified as the TFTP server.

  • Page 51: Appendix F: Wml Operation

    What WML is Supported The phones are WML 1.2 compliant WAP browsers. However they do not support all WML 1.2 tags. For details of those WML 1.2 tags supported refer to the 4600 Series IP Telephone LAN Administrator's Guide (555-233-507).

  • Page 52: Testing Wml Browsing Using Xitami

    Xitami is a small and simple web server application. We will use it here to configure one of our LAN PC's as a web server able to provide .wml pages is response to requests from an Avaya IP phone. •...

  • Page 53: Configuring The Xitami Web Server For Wap

    4. Scroll the end of the file and add the following new set of MIME type for files that are supported by Avaya H.323 IP phones with a WAP browser. # WAP MIME types wml=text/vnd.wap.wml 5.

  • Page 54: Installing Sample Wml

    2. Create a new sub-folder called 4620. 3. Copy the sample .wml pages from the IP Office Engineers Toolkit into this folder. • If the toolkit was installed to hard disk, the sample are in C:\Program Files\Avaya\IP Office\Toolkit\Data\Common\WML\samples. • If the toolkit is on CD, the samples are in Data\Common\WML\samples.

  • Page 55: Setting The Home Page

    Appendix F: WML Operation Setting the Home Page WAP capable Avaya H.323 IP phones display a key option labeled Web when setup with a home page (press PHONE/EXIT if in any other menu). Press the adjacent display key will access the home page.

  • Page 56: Apache Web Server Wml Configuration

    IP Phone Installation Manual Apache Web Server WML Configuration Apache is an open-source web server that’s available on many platforms. Basic familiarity with Unix is necessary to configure it. The following is a step-by-step guide for configuring Apache Web-server: 1. To set MIME types in Apache, a plain text file called httpd.conf is used. 2.

  • Page 57: Open Url Entry

    Appendix F: WML Operation Open URL Entry This document provides sample WML code on how to develop WML pages implementing a text box- based go to a URL function. This code allows a user to enter a URL into a text entry area and link to that site.

  • Page 59: Appendix G: 3616/3626 Installation

    This section contains information on the installation and configuration of the Avaya 3616/3626 wireless phones on an Avaya IP Office Control Unit. Information is routed from these phones to the IP Office via an Avaya Voice Priority Processor (AVPP). The AVPP uses Spectralink Voice Priority (SVP) as the Quality of Service (QoS) mechanism.

  • Page 60: Access Points

    IP Phone Installation Manual Access Points The following wireless access points are compliant with the SVP QoS mechanism used by the Avaya Voice Priority Process (AVPP). • SVP Certified: The access point software has been fully tested and approved by SpectraLink.

  • Page 61: Configuration

    1. To create the configuration files for each phone, you must first download the following software from the SpectraLink website http://spectralink.com/service/software.html: 2. For the Avaya Voice Priority Processor (AVPP) software, look under NetLink SVP Server Avaya AVPP Server and do the following: a.

  • Page 63: Glossary

    WTAI: Wireless Telephony Application Interface: A protocol that defines how dialable numbers should be specified with WML pages and other WAP delivered media. The Avaya 4620 can browse WML pages and when those pages conatin a WTAI formatted entry, the 4620 user can dial the associated number by pressing the adjacent display key.

  • Page 65: Index

    6-second timeout 29 46XXsettings.scr 29 programming 24 4600 48 46XXsettings.scr 55 Address View 45 4600 51 46XXsettings.scr file 7.4a 60 AddType 56 4600 Series IP 46XXsettings.txt 792ms PRN 28 AddType Telephone LAN text/vnd.wap.wml Administrator's Guide start 55 wml 56 refer 51 801.11b 5...
  • Page 66 IP Phone Installation Manual Administer 31 Application File 31, Avaya 12 Avaya H.323 IP 12 Administrative 48, 56 39, 41 Avaya 14 Avaya H.323 IP 14 Administrative Application File Avaya 15 Avaya H.323 IP 15 Options 29 Already Loaded 41 Avaya 17 Avaya H.323 IP 19...
  • Page 67 Index Avaya IP Phone 47 Back 24 CAT5 10, 13, 15 Computer Avaya IP Phone 48 Back 26 CAT5 cabling 10 Management Tree 48 Avaya IP Phone 50 Back 27 Catalyst Computer MIME Map Avaya IP Phone 52 Back 34...
  • Page 68 Detected 32 IR Port 44 Enabled 28 Exclude 48 Detected 39 Enabling 44 IR 30 EXE 61 DHCP END OF AVAYA Disable 28 Existing administer 31 4620 IP PHONE 55 Disable 30 CAT3 10 attempting 23 END OF FILE 22...
  • Page 69 FLASHFS 61 IIS 5.0 56 H.323 Gatekeeper Internet 56 Following IIS Admin Service’ 56 7, 8, 9 Internet Service Avaya H.323 IP 5 Immediate 26, 27, 48 number 5 Manager 56 Following 5 Implemented IP Phone Installation Page 69 IP Office 3.1...
  • Page 70 IP Office Control Unit application issuing 48 MAC Address 27 5, 7, 8, 9, 10, 12, 13, Start 21 match 24 IP Avaya 3606 61 17, 21 IP Office Monitor need 48 IP Gateway 47 IP Office Control Unit application 21...
  • Page 71 Index IP Office 18 LAN Cables 10, 14, Manager 22 Microsoft Windows IPSets 15, 23, 55 Manager 23 2000/server 56 Firmware/4601dbtel1 LAN PC's 52 Manager 24 Microsoft Windows _82.bin 18 LAN Socket 10, 30 Manager 26 NT 56 LAN1 18, 21, 24, 48 Manager 27 Microsoft Windows disable 30...
  • Page 72 IP Phone Installation Manual NetLink SVP Server LAN 10 Power 10, 13 Avaya AVPP Server running 48 Power 15 OK 18, 26, 27, 34, PC 5 Power 23 48, 56 NetLink Wireless PC 10 Power 25 On/off 25, 34, 36...
  • Page 73 30, 36 Proxim 60 Recommended 47 Requires 34 Security Key 61 Proxy 55 Refer Requires 36 Select PSU 15 4600 Series IP Requires 41 Avaya IP 45 PWB comcode Telephone LAN Requires 44 Outbound 19 Shows 32 Administrator's Requires 48...
  • Page 74 IP Phone Installation Manual Services Code Point SETTINGS FOR IP Office Monitor Swap Text Files AVAYA 4620 IP application 21 During PHONE 55 Number 43 Call 43 File Writer IP Settings Script File Start 13, 18 Swap Text Files Address 18...
  • Page 75 Index TFTP 23 Type 5 Use 35 Using Windows TFTP 24 Type 7 Use 36 Notepad 22 TFTP 31 Type 11 Use 36 TFTP 33 Type 12 Use 39 V1 59 TFTP 35 Type 12 Use 41 V2 59 TFTP 36 Type 15 Use 43 V6.02 60...
  • Page 76 Wbmp 52 0 52 Windows 2000 DHCP Application Interface Xml 52 Setup 51, 52 displaying 55 Xx.xxx.xxx.xxx 48 Avaya H.323 IP Within Manager 21 Press 55 Xxx.xxx.xxx.xxx 28 Phones 48 Within Windows 18 Web 22, 52 Xxx.xxx.xxx.xxx,MCP Windows 2000 DHCP...
  • Page 78 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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