Avaya 4600 Series Installation Manual
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Avaya 4600 Series Installation Manual

Avaya 4600 Series Installation Manual

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4600 Series IP Telephone
Installation Guide
555-233-128
Issue 1.7
July 2002

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Summary of Contents for Avaya 4600 Series

  • Page 1 4600 Series IP Telephone Installation Guide 555-233-128 Issue 1.7 July 2002...
  • Page 3 Your company’s “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment that Trademarks could be accessed via this Avaya product (that is, “networked DEFINITY is a registered trademark of Avaya, Inc. equipment”). MultiVantage is a trademark of Avaya, Inc.
  • Page 4 Obtaining Products To learn more about Avaya products and to order products, access the Avaya web site at http://www.avaya.com. Or call the following numbers: customers 1 800 451 2100, account executives 1 888 778 1880 (voice) or 1 888 778 1881 (fax).

  • Page 5: Table Of Contents

    4600 Series IP Telephone Installation Introduction 2-1 IP Telephone Models 2-1 Software 2-2 Pre-Installation Checklist 2-2 Assembling the 4600 Series IP Telephone 2-4 Powering the 4600 IP Telephone 2-4 Dynamic Addressing Process 2-9 Chapter 3: Local Administrative Options Introduction 3-1...
  • Page 6 Contents Chapter 4: Troubleshooting Guidelines Introduction 4-1 Error Conditions 4-1 DTMF Tones 4-2 Power Interruption 4-2 The View Administrative Option 4-2 Error Messages 4-3 Appendix A: Restart Scenarios Scenarios for the Restart Process A-1 Restart the Telephone A-1 Boot file Needs to be Upgraded A-2 Latest Boot File Loaded/No Application File or Application File Needs to be Upgraded A-5 Latest Boot File and System-Specific Application File Already Loaded...

  • Page 7: Chapter 1: Introduction

    Chapter 1: Introduction P r o g r a m About This Guide This guide describes how to install the 4600 Series IP Telephone product line and troubleshoot problems with the telephones. ® The 4600 Series IP Telephone product line is a supplement to the DEFINITY IP Solutions platform.

  • Page 8: Document Organization

    4600 Series IP Telephone Installation Guide Document Organization The guide contains the following sections: Chapter 1: Introduction Provides an overview of the 4600 Series IP Telephone Installation Guide. Chapter 2: 4600 Series IP Describes the equipment and resources that are required to Telephone Installation properly install and operate the 4600 Series IP Telephones.

  • Page 9: Conventions Used In This Guide

    Quality of Service, used to refer to a number of mechanisms intended to improve audio quality over packet-based networks. Read Request packet, a message sent from the 4600 Series IP Telephone to the TFTP server, requesting to download the upgrade script and the application file...

  • Page 10: Online Documentation

    Words enclosed in angle brackets represent a single key that should be pressed. These include <Ctrl>, <Enter>, <Esc>, <Insert>, and <Delete>. Online Documentation The online documentation for the 4600 Series IP Telephones is located at the following URL: http://www.avaya.com/support Related Documents DEFINITY Documentation Release 8.4...

  • Page 11: Customer Support

    This document provides detailed information about using the 4630 IP Telephone. Customer Support For support for your 4600 Series IP Telephones, call the Avaya support number provided to you by your Avaya representative or Avaya reseller. Information about Avaya products can be obtained at the following URL: http://www.avaya.com/support...
  • Page 12 4600 Series IP Telephone Installation Guide Customer Support...

  • Page 13: Chapter 2: 4600 Series Ip Telephone Installation

    TFTP to download new versions of software for the phones. The 4600 Series IP Telephones provide the ability to have one IP connection on the desktop for both a telephone set and a PC using the telephone’s built-in hub.

  • Page 14: Software

    4600 Series IP Telephone Installation Guide Software As shipped from the factory, the 4600 Series IP Telephones may not contain sufficient software for registration and operation. When the phone is first plugged in, a software download from a TFTP server is initiated. This gives the phone the functionality of a DEFINITY/MultiVantage IP Telephone.
  • Page 15 Chapter 2: 4600 Series IP Telephone Installation If applicable, the WML server is administered as described in the 4600 Series IP Telephone LAN Administrator’s Guide. This is a consideration only for 4620 installations. Any or all of the servers mentioned above in items 4-8 can be co-resident on the same hardware.

  • Page 16: Assembling The 4600 Series Ip Telephone

    There are two options for powering the 4602/4606/4612/4620/4624 IP Telephones, and only one way to power the 4630 IP Telephone. All 4600 Series IP Telephones can be locally powered with a Telephone Power Module (DC power jack), available separately. In addition, the 4602/4606/4612/ 4620/4624 IP Telephones support IEEE 802.3af-standard LAN-based power.
  • Page 17 4. If the telephone is to be powered locally in the United States and Canada, plug the barrel connector on the power cord into the 4600 Series IP Telephone and the plug on the power cord into the wall socket.
  • Page 18 4600 Series IP Telephone Installation Guide 1151B optional facultatif optionale opcional Figure 2-2. Connection Jacks on a 4620 IP Telephone - Option A Assembling the 4600 Series IP Telephone...
  • Page 19 Chapter 2: 4600 Series IP Telephone Installation optional facultatif optionale opcional Figure 2-3. Connection Jacks on a 4620 IP Telephone - Option B Assembling the 4600 Series IP Telephone...
  • Page 20 4600 Series IP Telephone Installation Guide optional facultatif optionale opcional Figure 2-4. Connection Jacks on a 4630 IP Telephone Assembling the 4600 Series IP Telephone...

  • Page 21: Dynamic Addressing Process

    Chapter 2: 4600 Series IP Telephone Installation Dynamic Addressing Process Before beginning this process, you must have an extension number for the IP Telephone and the DEFINITY/MultiVantage security code (password) for that extension. The following description of the process of installing the IP telephones assumes that the process is executed successfully.
  • Page 22 4600 Series IP Telephone Installation Guide Since the read request packet may have to be sent several times, each time the RRQ message is sent, the following message is displayed: TFTP: s secs 6. While the upgrade script file is being downloaded, the following message is displayed: 46xxUPGRADE.SCR...

  • Page 23: Chapter 3: Local Administrative Options

    After you have successfully installed an IP Telephone, you may be instructed to administer one of the following options. To set parameters for all 4600 Series IP Telephones that download their upgrade script and application files from the same TFTP server, you can modify the upgrade script.

  • Page 24: Pre-Installation Checklist For Static Addressing

    Pre-Installation Checklist for Static Addressing Before performing static addressing on the 4600 Series IP Telephone, verify that all of the requirements listed in the Requirements to Verify about the Network section of the Pre-Installation Checklist in Chapter 2 have been met (other than item 4 referring to the DHCP server). In addition, you must have the values for the following parameters.

  • Page 25: Static Addressing Installation

    Press the Mute button momentarily. Do not press this button while pressing other keys/ buttons. The 4630 IP Telephone does not have a dedicated Hold button; for all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button will also work.
  • Page 26 4600 Series IP Telephone Installation Guide 2. Enter the IP address for the telephone followed by the # button. The following message is displayed: CallSv=nnn.nnn.nnn.nnn nnn.nnn.nnn.nnn New=_ CallSv=_ where “nnn.nnn.nnn.nnn” is the value of the call server/gatekeeper IP address. 3. Enter the IP address for the gatekeeper followed by the # button.

  • Page 27: Qos Option Setting

    Press the Mute button momentarily. Do not press this button while pressing other keys/ buttons. The 4630 IP Telephone does not have a dedicated Hold button; for all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button will also work.
  • Page 28 4600 Series IP Telephone Installation Guide 2. Enter a valid value (between 0 and 7) for the new value of the 802.1 audio parameter. The following text is displayed left-justified at the top of the display: L2 signaling=d New=_ where d is the value of the 802.1 signaling parameter.

  • Page 29: Secondary Ethernet (Hub) Interface Enable/Disable

    Press the Mute button momentarily. Do not press this button while pressing other keys/ buttons. The 4630 IP Telephone does not have a dedicated Hold button; for all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button will also work.

  • Page 30: Site-Specific Option Number Setting

    Press the Mute button momentarily. Do not press this button while pressing other keys/ buttons. The 4630 IP Telephone does not have a dedicated Hold button; for all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button will also work.

  • Page 31: Reset System Values

    Press the Mute button momentarily. Do not press this button while pressing other keys/ buttons. The 4630 IP Telephone does not have a dedicated Hold button; for all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button will also work.

  • Page 32: Restart The Telephone

    Press the Mute button momentarily. Do not press this button while pressing other keys/ buttons. The 4630 IP Telephone does not have a dedicated Hold button; for all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button will also work.

  • Page 33: Self-Test Procedure

    Chapter 3: Local Administrative Options Self-Test Procedure To invoke 4600 Series IP Telephone self-test procedures, press the following sequence of keys on the faceplate of the telephone: Mute 8 3 7 8 # (Mute T E S T #) Press the Mute button momentarily. Do not press this button while pressing other keys/ buttons.
  • Page 34 4600 Series IP Telephone Installation Guide Static Addressing Installation 3-12...

  • Page 35: Chapter 4: Troubleshooting Guidelines

    Guidelines Introduction This chapter describes problems that may occur during installation of the 4600 Series IP Telephones and possible ways of resolving these problems. For problems that occur during normal operation, see “Troubleshooting Guidelines” in the 4600 Series IP Telephone LAN Administration Guide.

  • Page 36: Dtmf Tones

    IEEE power is indeed supported on the LAN. DTMF Tones The failure to hear DTMF tones sent by a far-end 4600 Series IP Telephone does not require any action on the user’s part. The TN2302AP board does not pass in-band DTMF tones.

  • Page 37: Error Messages

    Verify the problem, and then re-install the telephone. Error Messages The 4600 Series IP Telephones issue messages in English only. The IP Telephones also display messages from the switch, which outside the United States may issue messages in the local language.
  • Page 38 4600 Series IP Telephone Installation Guide Table 4-2. Possible Error Messages During Installation of 4600 Series IP Telephones— Continued Error Message Cause/Resolution DHCP: CONFLICT CAUSE: At least one of the IP address offered by the DHCP * to program server conflicts with another address.
  • Page 39 Chapter 4: Troubleshooting Guidelines Table 4-2. Possible Error Messages During Installation of 4600 Series IP Telephones— Continued Error Message Cause/Resolution Hardware failure CAUSE: Hardware failure prevented downloading of application file. RESOLUTION: Replace telephone. Incompatible CAUSE: This release of DEFINITY does not support the current version of the IP Telephone.
  • Page 40 4600 Series IP Telephone Installation Guide Table 4-2. Possible Error Messages During Installation of 4600 Series IP Telephones— Continued Error Message Cause/Resolution System Error CAUSE: The PBX has an unspecified problem. RESOLUTION: Consult DEFINITY/MultiVantage Administration and Troubleshooting documentation. Timeout Error CAUSE: Protocol timeout error.

  • Page 41: Appendix A: Restart Scenarios

    Press the Mute button momentarily. Do not press this key while pressing other keys. The 4630 IP Telephone does not have a dedicated Hold button; for all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button will also work.

  • Page 42: Boot File Needs To Be Upgraded

    4600 Series IP Telephone Installation Guide 3. Press the * key to terminate the procedure without restarting the telephone. Press the # key to restart the telephone. The remainder of the procedure depends on the status of the boot and application files. Refer to the table below.
  • Page 43 Appendix A: Restart Scenarios 5. The telephone detects and displays the speed of the Ethernet interface in Mbps (that is, 0, 10 or 100). The message No Ethernet is displayed until the software determines whether the interface is 10 Mbps or 100 Mbps. The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC.
  • Page 44 4600 Series IP Telephone Installation Guide 11. The following message is displayed while the phone is reset so that the application file can be executed: Restarting... 12. While the hardware is being initialized, the following message is displayed: Initializing 13. While either the new application file is uncompressed into RAM, the following message is...

  • Page 45: Latest Boot File Loaded/No Application File Or Application File Needs To Be Upgraded

    Appendix A: Restart Scenarios Latest Boot File Loaded/No Application File or Application File Needs to be Upgraded This happens with normal application file upgrades. 1. The following message is displayed: Restarting... 2. While the hardware is being initialized, the following message is displayed: Initializing 3.

  • Page 46: Latest Boot File And System-Specific Application File Already Loaded

    4600 Series IP Telephone Installation Guide 7. The following message is displayed while the TFTP process is invoked: TFTP: ping 1 www.xxx.yyy.zzz The number of pings is incremented once per second, until the TFTP server responds. 8. The following message is displayed while the upgrade script is downloaded from the TFTP server: 46XXUPGRADE.SCR...
  • Page 47 Appendix A: Restart Scenarios 3. While either the application file is uncompressed into RAM, the following message is displayed: Loading ..************ Since this takes a while, asterisks, then periods, then asterisks are displayed on the second line to indicate that something is happening. 4.
  • Page 48 4600 Series IP Telephone Installation Guide Scenarios for the Restart Process...

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