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Avaya 4600 Series Installation Manual

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Download this manual See also: Administrator's Manual, Installation Manual
4600 Series IP Telephone
Installation Guide
555-233-128
Comcode 700197858
Issue 1.5
June 2001

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Summary of Contents for Avaya 4600 Series

  • Page 1 4600 Series IP Telephone Installation Guide 555-233-128 Comcode 700197858 Issue 1.5 June 2001...
  • Page 2 Avaya Inc. Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as reference to Avaya Inc. The exception is cross references to books published prior to April 1, 2001, which may retain their original Lucent titles.

  • Page 3: Table Of Contents

    Pre-Installation Checklist ..........2-2 Assembling the 4600 Series IP Telephone ....... . 2-4 Dynamic Addressing Process .
  • Page 4 4600 Series IP Telephone Installation Guide Troubleshooting Guidelines Introduction ............4-1 Error Conditions .
  • Page 5 Introduction Contents About This Guide ........... . . 1-1 Intended Audience .
  • Page 6 4600 Series IP Telephone Installation Guide 1-ii...

  • Page 7: Introduction

    This guide describes how to install the 4600 Series IP Telephone product line and troubleshoot problems with the telephones. The 4600 Series IP Telephone product line is a supplement to the DEFINITY IP Solutions platform. Intended Audience This document is intended for personnel installing the 4600 Series IP Telephones.

  • Page 8: Change History

    Quality of Service, used to refer to a number of mechanisms intended to improve audio quality over packet-based networks. Read Request packet, a message sent from the 4600 Series IP Telephone to the TFTP server, requesting to download the upgrade script and the application file...

  • Page 9: Conventions Used In This Guide

    Words enclosed in angle brackets represent a single key that should be pressed. These include <Ctrl>, <Enter>, <Esc>, <Insert>, and <Delete>. Online Documentation The online documentation for the 4600 Series IP Telephones is located at the following URL: http://avaya.com/support Online Documentation...

  • Page 10: Related Documents

    This document provides detailed information about using the 4624 IP Telephone. Customer Support For support for your 4600 Series IP Telephones, call the Avaya support number provided to you by your Avaya representative or Avaya reseller. Information about Avaya products can be obtained at the following URL: http://avaya.com/support...

  • Page 11: Assembling The 4600 Series Ip Telephone

    Pre-Installation Checklist ..........2-2 Assembling the 4600 Series IP Telephone ....... . 2-4...
  • Page 12 4600 Series IP Telephone Installation Guide 2-ii...

  • Page 13: Introduction

    TFTP to download new versions of software for the phones. The 4600 Series IP Telephones provide the ability to have one IP connection on the desktop for both a telephone set and a PC using the telephone’s built-in hub.

  • Page 14: Software

    4600 Series IP Telephone Installation Guide Software As shipped from the factory, the 4600 Series IP Telephones do not contain sufficient software for registration and operation. When the phone is first plugged in, a software download from a TFTP server is initiated. This gives the phone the functionality of a DEFINITY IP Telephone.
  • Page 15 4600 Series IP Telephone Installation 1 Category 5 modular line cord is available for the connection between the IP Telephone and the PC. Verify that the 4600 Series IP Telephone package includes the following components: 1 telephone set 1 AB1C handset...

  • Page 16: Assembling The 4600 Series Ip Telephone

    Assembling the 4600 Series IP Telephone Use the following procedure to assemble the 4600 Series IP Telephone. The last step in assembling the 4600 Series IP Telephone must be plugging in the power cord into the power source. Be careful to use the correct jack when plugging in the telephone. See the 4606/4612/ 4624 IP Telephones Set Up Quick Reference for directions and illustration of how cords connect to jacks.
  • Page 17 Ethernet jack on the 4600 Series IP Telephone. 3. Plug one end of the second Category 5 modular line cord into the Ethernet jack on the 4600 Series IP Telephone and the other end into the Ethernet wall jack.

  • Page 18: Dynamic Addressing Process

    4600 Series IP Telephone Installation Guide Dynamic Addressing Process Before beginning this process, you must have an extension number for the IP Telephone and the DEFINITY security code (password) for that extension. The following description of the process of installing the IP telephones assumes that the process is executed successfully.
  • Page 19 4600 Series IP Telephone Installation Since the read request packet may have to be sent several times, each time the RRQ message is sent, the following message is displayed: TFTP: s secs 6. While the upgrade script file is being downloaded, the following message is displayed: 46xxUPGRADE.SCR...
  • Page 20 4600 Series IP Telephone Installation Guide Dynamic Addressing Process...
  • Page 21 Local Administrative Options Contents Introduction ............3-1 Entering Data for Administrative Options .
  • Page 22 4600 Series IP Telephone Installation Guide 3-ii...

  • Page 23: Introduction

    After you have successfully installed an IP Telephone, you may be instructed to administer one of the following options. To set parameters for all 4600 Series IP Telephones that download their upgrade script and application files from the same TFTP server, you can modify the upgrade script.

  • Page 24: Pre-Installation Checklist For Static Addressing

    Pre-Installation Checklist for Static Addressing Before performing static addressing on the 4600 Series IP Telephone, verify that all of the requirements listed on page 2-2 have been met (other than item 4 referring to the DHCP server).
  • Page 25 Local Administrative Options The displays on the 4612 and 4624 IP Telephones accommodate up to 24 characters per line. The display on the 4606 telephone accommodates up to 16 characters per line. Here and in the examples below, the example on the left shows the display on the 4612 and 4624 telephones, and the example on the right shows the display on the 4606 telephone.

  • Page 26: Qos Option Setting

    4600 Series IP Telephone Installation Guide 4. Enter the appropriate value for the port number followed by the # button. The following message is displayed: Router=nnn.nnn.nnn.nnn nnn.nnn.nnn.nnn New=_ Router=_ where “nnn.nnn.nnn.nnn” is the value of the Gateway/router IP address. 5. Enter the IP address of the Gateway/router followed by the # button.
  • Page 27 Local Administrative Options One of the following texts is displayed left-justified at the top of the display, depending on the current status of 802.1Q: If 802.1Q is off: 802.1Q=off 1=on #=OK If 802.1Q is on: 802.1Q=on 0=off #=OK 2. Press the 1 or 0 button to turn 802.1Q on or off respectively. The display is updated to show the current status of 802.1Q.

  • Page 28: Secondary Ethernet (Hub) Interface Enable/Disable

    4600 Series IP Telephone Installation Guide where dd is the value of the Differential Services signaling parameter. 7. Enter a valid value (between 0 and 63) for the new value of the Differential Services signaling parameter. If no new values were entered during this procedure, the following text is displayed left- justified at the top of the display: No new values.

  • Page 29: Site-Specific Option Number Setting

    Local Administrative Options The following text is displayed left-justified at the top of the display: Save new value? *=no #=yes Press the * button to terminate the procedure, or the # button to save the new values. If you press the # button, the following text is displayed. New value being saved The new values are saved, and the user interface is restored to its previous state.

  • Page 30: Reset System Values

    4600 Series IP Telephone Installation Guide Reset System Values Use the following procedure to reset all system initialization values to the application software default values. WARNING: This procedure erases all static information, without any possibility of recovering the data. 1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of...

  • Page 31: Self-Test Procedure

    The remainder of the procedure depends on the status of the boot and application files. Refer to Appendix A. Self-Test Procedure To invoke 4600 Series IP Telephone self-test procedures, press the following sequence of keys on the faceplate of the telephone: Hold 8 3 7 8 # (Hold T E S T #) The telephone illuminates each column of red and green LEDs associated with administrable buttons sequentially for 0.5 second, from left to right across the telephone, in a repeating cycle.
  • Page 32 4600 Series IP Telephone Installation Guide Static Addressing Installation 3-10...

  • Page 33: The View Administrative Option

    Troubleshooting Guidelines Contents Introduction ............4-1 Error Conditions .
  • Page 34 4600 Series IP Telephone Installation Guide 4-ii...

  • Page 35: Introduction

    Refer to Chapter 3 of the 4600 Series IP Telephone Installation Guide. 3. If the 4600 Series IP Telephone is not communicating with the system (DHCP, TFTP, or DEFINITY), make a note of the last message that was displayed and consult the system administrator.

  • Page 36: Dtmf Tones

    4600 Series IP Telephone Installation Guide DTMF Tones The failure to hear DTMF tones sent by a far-end 4600 Series IP Telephone does not require any action on the user’s part. The TN2302AP board does not pass in-band DTMF tones.

  • Page 37: Error Messages

    Verify the problem, and then re-install the telephone. Error Messages The 4600 Series IP Telephones issue messages in English only. The IP Telephones also display messages from the switch, which outside the United States may issue messages in the local language.
  • Page 38 4600 Series IP Telephone Installation Guide Table 4-2. Possible Error Messages During Installation of 4600 Series IP Telephones— Continued Error Message Cause/Resolution Gateway Error CAUSE: DEFINITY Release 8.4 does not have an H.323 station extension for this telephone. RESOLUTION: On the station administration screen, ensure the DCP set being aliased for this IP telephone has an H.323 station...
  • Page 39 Troubleshooting Guidelines Table 4-2. Possible Error Messages During Installation of 4600 Series IP Telephones— Continued Error Message Cause/Resolution Resource Error CAUSE: DEFINITY rejects the registration request. RESOLUTION: Verify DEFINITY Administration to ensure the telephone’s proper IP address, extension, and password are being used.
  • Page 40 4600 Series IP Telephone Installation Guide Error Messages...

  • Page 41: Appendix

    Appendix P r o g r a m m Scenarios for the Restart Process The sequence of the restart process depends on the status of the boot and application files. This appendix explains the different scenarios possible. Restart the Telephone Use the following procedure to restart the telephone.

  • Page 42: Boot File Needs To Be Upgraded

    4600 Series IP Telephone Installation Guide If this condition applies Boot file Needs to be Upgraded page A-2 Latest Boot File Loaded/No Application File or Application File Needs to be page A-5 Upgraded Latest Boot File and System-Specific Application File Already Loaded...
  • Page 43 Appendix 6. The software checks whether sufficient IP address information has been downloaded. In this scenario, it is discovered that sufficient information has not been downloaded. The following message is displayed while the DHCP process is invoked: DHCP: 0 secs * to program The number of elapsed seconds is incremented once per second, until DHCP successfully completes.
  • Page 44 4600 Series IP Telephone Installation Guide 13. While either the new application file is uncompressed into RAM, the following message is displayed: Loading ..************ Since this takes a while, asterisks, then periods, then asterisks are displayed on the second line to indicate that something is happening.

  • Page 45: Latest Boot File Loaded/No Application File Or Application File Needs To Be Upgraded

    Appendix Latest Boot File Loaded/No Application File or Application File Needs to be Upgraded This happens with normal application file upgrades. 1. The following message is displayed: Restarting... 2. While the hardware is being initialized, the following message is displayed: Initializing 3.

  • Page 46: Latest Boot File And System-Specific Application File Already Loaded

    4600 Series IP Telephone Installation Guide 7. The following message is displayed while the TFTP process is invoked: TFTP: ping 1 www.xxx.yyy.zzz The number of pings is incremented once per second, until the TFTP server responds. 8. The following message is displayed while the upgrade script is downloaded from the TFTP server: 46XXUPGRADE.SCR...
  • Page 47 Appendix 3. While either the application file is uncompressed into RAM, the following message is displayed: Loading ..************ Since this takes a while, asterisks, then periods, then asterisks are displayed on the second line to indicate that something is happening. 4.
  • Page 48 4600 Series IP Telephone Installation Guide Scenarios for the Restart Process...

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