Avaya IP Office Installation Manual page 315

CCC Licenses
License shows the name as it appears in the IP Office configuration. RFA Name is the name used for the orderable item.
License
CCC Server
CCC Agents
CCC Supervisors
CCC PC Wallboards
CCC Spectrum Wallboards
Report Viewer
CCC Agent Rostering
CCC Designer (users)
IP Office Installation
IP Office
Description
Enables the CCC Server application
(Archiver and Wallboard Manager) with
support for 1 supervisor, reporting on 5
agents, and one PC Wallboard.
• This license is a pre-requisite for all the
following CCC licensing.
Enables various numbers of additional
agents (5, 10, 20, 50) for CCC reporting.
Enables additional supervisors (1, 5, 10,
20) up to the maximum of 21 supported
supervisors.
Enables additional CCC PC Wallboards for 5,
10, 20, 50 agents.
Enables the operation of between 4
Spectrum wallboards (not Ferrograph).
Licenses are cumulative up to a maximum
of 16 wallboards.
Allows additional users (5, 10, 20) access to
historic reports.
Enables the Agent Rostering Interface for
CCC which provides connection to a 3rd
party Agent Rostering package (Blue
Pumpkin). No longer supported.
Enables CCC Report Designer, which
permits a supervisor to design and
customize their own reports. One license
per user. Note: requires the user to have
Crystal Report Writer software.
RFA Name
IP400 CCC SVR
IP400 CCC AGT 5
10
20
50
IP400 CCC SUP 1
" 5 5
" 10 10
" 20 20
IP400 CCC PCW 5
" 10 10
" 20 20
" 50 50
IP400 CCC Wallboard 4
IP400 CCC Report 5
10
20
IP400 CCC Rostering
IP400 CCC Designer
15-601042 Issue 20b (16 July 2009)
SAP
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