Contactstore - Avaya IP Office Installation Manual

10.10.5 ContactStore

The Voicemail Pro can be used for manual and automatic call recording. Normally those recordings are placed into the
mailbox specified for the user or hunt group whose call is being recorded and are then treated as normal messages.
• For IP Office 5.0, the supported version of ContactStore for IP Office is 7.4.
Contact Store allows those recordings to be redirected into a database on the ContactStore PC. This allows recordings to
be archived and searched separately from user messages. This application requires entry of a license into the IP Office
configuration.
User access to the Contact Store is via web browser. Internet 6.0 or higher is supported.
Details
DVD IP Office 5.0 Applications DVD (700472863)
License VMPro Recordings Administrators (IP400 ContactStore for IPO RFA - 187166)
PC Requirements
Minimum PC Requirements
RAM
Hard Disk Free Space
Processor:
- Pentium
- Celeron
- AMD
Additional Apps:
- Web Browser
• If run on the same PC as the Voicemail Pro, apart from meeting the requirements of Voicemail Pro:
• ContactStore must use a separate disk partition from Voicemail Pro.
• Minimum hard disk free space increases to 20GB* and Pentium processor to P4 2.8GHz minimum.
• *1: For all voicemail servers, also allow 1MB per minute for messages and greeting storage.
• *2: Also allow 7.2MB per hour for recordings in the Contact Store disk partition.
• Recordings and data are stored in an MSDE database. This is created during installation of the Contact Store
software.
• For pre-IP Office 5.0, this application requires the IP500 control unit to include an IP500 Upgrade Standard to
Professional license. This no longer applies for IP Office 5.0+.
Ports
Component Location - %ProgramFiles%\Avaya\IP Office\
Contact Store Witness\tomcat5024\bin\tomcat5.exe
1. The use of Windows 2000 operating systems is no longer tested or supported with IP Office 5.0 applications.
IP Office Installation
IP Office
512MB
10GB*
P4 2.4GHz
Not tested.
Athlon XP 3000+, Athlon64
Internet Explorer 6.0 or higher.
Operating System Support
Server OS:
2000 Server [1]
2003 Server
2008 Server
Client OS:
2000 Professional [1]
XP Professional
Vista Business/Enterprise
Vista Ultimate
Ports
TCP 8888.
UDP 50791.
UDP 50795.
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