User Applications - Avaya IP Office Installation Manual

2.23 User Applications

Through its LAN interfaces, the IP Office is able to let users run a number of Windows applications that operate in parallel
with their telephones.
These applications are installed from the IP Office User Applications CD. Some of them require licenses to be entered into
the IP Office system's configuration to enable features or to set the number of simultaneous users.
Phone Manager
•
Phone Manager allows a user to control and monitor their phone through their PC. For Avaya phones that support
handsfree operation, Phone Manager can be used to make and answer calls. During use, Phone Manager records
details of calls made, answered and missed. It can also be configured to show the status of other users on the
system. Phone Manager also allows the user to access and change many of the setting stored in the IP Office
configuration that relate to their own phone operation, for example their forwarding destination numbers. Phone
Manager software can operate in several modes:
Phone Manager Lite
•
The default mode of Phone Manager. Requires no license, this application can be installed for any IP Office user.
Phone Manager Pro
•
Users configured for Phone Manager Pro are able to access a range of additional features. Phone Manager Pro
requires entry of licenses into the IP Office system. The licenses also control the number of simultaneous Phone
Manager Pro users. The user's Phone Manager software then automatically changes from Lite mode to Professional
Edition mode.
Phone Manager Pro PC Softphone
•
This is a PC softphone mode of Phone Manager operation. The user acts as a VoIP extension, making calls through
the speaker and microphone of their PC. This mode requires further licenses in addition to the Phone Manager Pro
licenses.
TAPILink Lite
•
The Microsoft Telephony Application Program Interface (TAPI) allows TAPI compliant applications to interact with
IP Office phones by installing an IP Office TAPI driver. TAPILink Lite does not require any licenses entered into the
IP Office system's configuration. It allows TAPI compliant applications such as Outlook to make and answer calls.
The speech part of the calls is still via the user's physical phone.
SoftConsole
•
This is a licensed application. It is intended for telephone system operators or receptionists. Its displays details of
calls directed to the user and allows them to quickly see the status of the callers required destination and transfer
the call. The SoftConsole user is able to access a range of details about the status of users and groups on the IP
Office system. Up to 4 simultaneous SoftConsole users can be licensed.
Conferencing Center
•
This is a server application that is then accessed via web browser. It also users with a Conferencing Center
password to book conferences. Details of the conference invitees can be entered and those people set to receive
either an email or, using IP Office Voicemail Pro, a call asking them to join the conference.
IP Office MS-CRM
•
Microsoft's MS-CRM is an application that allows the customer to maintain a database of their business contacts
and details of interactions with those contacts. The IP Office MS-CRM component consists of three parts, one
installed on the MS-CRM user PC, one installed on the customer's MS-CRM server and a license entered into the IP
Office system's configuration. It allows the MS-CRM user to make and answer calls through their MS-CRM
application.
For pre-IP Office 5.0, the Conferencing Center application required the IP500 control unit to include an IP500 Upgrade
Standard to Professional license. This no longer applies for IP Office 5.0+.
IP Office Installation
IP Office 15-601042 Issue 20b (16 July 2009)
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