Serverguide Problems - IBM System x3350 Type 4192 Problem Determination And Service Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3350 Type 4192 and 4193 server," on page 45 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
A serial device does not work.

ServerGuide problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3350 Type 4192 and 4193 server," on page 45 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The ServerGuide Setup and
Installation CD will not start.
The ServeRAID Manager
program cannot view all
installed drives, or the operating
system cannot be installed.
The operating-system
installation program
continuously loops.
The ServerGuide program will
not start the operating-system
CD.
144
IBM System x3350 Type 4192 and 4193: Problem Determination and Service Guide
Action
1. Make sure that:
v The device is compatible with the server.
v The serial port is enabled and is assigned a unique address.
v The device is connected to the correct connector (see "Internal LEDs,
connectors, and jumpers" on page 8).
2. Reseat the following components:
a. Failing serial device
b. Serial cable
c. Remote Supervisor Adapter II SlimLine (if one is present)
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Failing serial device
b. Serial cable
c. Remote Supervisor Adapter II SlimLine (if one is present)
d. (Trained service technician only) System board
Action
1. Make sure that the server supports the ServerGuide program and has a
startable (bootable) CD or DVD drive.
2. If the startup (boot) sequence settings have been changed, make sure that the
CD or DVD drive is first in the startup sequence.
3. If more than one CD or DVD drive is installed, make sure that only one drive is
set as the primary drive. Start the CD from the primary drive.
1. Make sure that the hard disk drive is connected correctly.
2. Make sure that the hard disk drive cables are securely connected.
Make more space available on the hard disk.
Make sure that the operating-system CD is supported by the ServerGuide program.
See the ServerGuide Setup and Installation CD label for a list of supported
operating-system versions.