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ServerGuide program problems
The following table lists problem symptoms and suggested solutions.
Table 6. ServerGuide Setup and Installation CD
Symptom
The ServerGuide Setup and
Installation CD will not start.
The SCSI RAID program cannot
view all installed drives, or the
NOS cannot be installed.
The Operating System
Installation program
continuously loops.
The ServerGuide program will
not start your NOS CD.
The NOS cannot be installed;
the option is not available.
Suggested action
v Ensure that the server is supported and has a startable (bootable) CD-ROM
drive.
v If the startup (boot) sequence settings have been altered, ensure that the
CD-ROM drive is first in the startup sequence.
v If more than one CD-ROM drive is installed, ensure that only one drive is set as
the primary drive. Start the CD from the primary drive.
v Ensure that there are no duplicate SCSI IDs or IRQ assignments.
v Ensure that the hard disk drive is connected properly.
Make more space available on the hard disk.
Ensure that the NOS CD you have is supported by the ServerGuide program. See
the ServerGuide Setup and Installation CD label for a list of supported NOS
versions.
Ensure that the NOS is supported on your server. If the NOS is supported, either
there is no logical drive defined (SCSI RAID systems) or the ServerGuide System
Partition is not present. Run the ServerGuide program, and ensure that setup is
complete.
Chapter 6. Solving problems
65
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