IBM System x3350 Type 4192 Problem Determination And Service Manual page 229

Table 8. DSA diagnostic messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 3, "Parts listing, System x3350 Type 4192 and 4193 server," on page 45 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained
service technician.
Message
number Component
405-905-xxx Broadcom
Ethernet
device
405-906-xxx Broadcom
Ethernet
device
Test State
TestInterrupt Failed
TestLoopbackAtMAC- Failed
Layer
Description Action
1. Make sure that the component firmware
is at the latest level. The installed
firmware level is shown in the DSA
event log in the Firmware/VPD section
for this component. For the latest level
of firmware, go to http://www.ibm.com/
support/docview.wss?uid=psg1
MIGR-4JTS2T and select your system
to display a matrix of available
firmware.
2. Run the test again.
3. Check the interrupt assignments in the
PCI Hardware section of the DSA event
log. If the Ethernet device is sharing
interrupts, if possible, use the
Configuration/Setup Utility program
(press F1 at system startup) to assign a
unique interrupt to the device.
4. Run the test again.
5. (Trained service technician only)
Replace the system board.
6. Run the test again.
7. If the problem remains, collect the data
from the DSA event log and send it to
IBM Service. For information about
contacting and sending data to IBM
Service, see http://www.ibm.com/
support/docview.wss?uid=psg1SERV-
CALL.
1. Make sure that the component firmware
is at the latest level. The installed
firmware level is shown in the DSA
event log in the Firmware/VPD section
for this component. For the latest level
of firmware, go to http://www.ibm.com/
support/docview.wss?uid=psg1
MIGR-4JTS2T and select your system
to display a matrix of available
firmware.
2. Run the test again.
3. (Trained service technician only)
Replace the system board.
4. Run the test again.
5. If the problem remains, collect the data
from the DSA event log and send it to
IBM Service. For information about
contacting and sending data to IBM
Service, see http://www.ibm.com/
support/docview.wss?uid=psg1SERV-
CALL.
211
Chapter 5. Diagnostics