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IBM System x3500 Service Manual

Type 7977
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IBM System x3500 Type 7977
Problem Determination and Service Guide

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  • Page 1 IBM System x3500 Type 7977 Problem Determination and Service Guide...
  • Page 3 IBM System x3500 Type 7977 Problem Determination and Service Guide...
  • Page 4 Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 169. 20th Edition (February 2013) © Copyright IBM Corporation 2007, 2008. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract...

  • Page 5: Table Of Contents

    Using ServeRAID Manager ....38 Updating IBM Director ..... 40 Chapter 3.
  • Page 6 Solving undetermined problems ....161 Problem determination tips ....162 IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 7 Hardware service and support ....167 IBM Taiwan product service ....167 Appendix B.
  • Page 8 IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 9: Safety

    Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Bu ürünü kurmadan önce güvenlik bilgilerini okuyun. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. © Copyright IBM Corp. 2007, 2008...
  • Page 10 Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. viii IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 11: Chapter 1. Introduction

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 12: Notices And Statements In This Document

    IBM Web site. To check for updated documentation and technical updates, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

  • Page 13: Features And Specifications

    Features and specifications The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Table 1. Features and specifications Microprocessor: Hot-swap fans: Acoustical noise emissions: v Intel Xeon dual-core or quad-core with 12 MB...

  • Page 14: Server Controls, Leds, And Connectors

    Hard disk drive activity LED: When this LED is flashing, it indicates that a hard disk drive is in use. System locator LED: Use this LED to visually locate the server among other servers. You can use IBM Director to light this LED remotely. IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 15 LED. When this LED is lit, it indicates that the drive has failed. If an optional IBM ServeRAID controller is installed in the server, when this LED is flashing slowly (one flash per second), it indicates that the drive is being rebuilt.

  • Page 16: Rear View

    USB 4 connector: Connect a USB device to this connector. Ethernet connector: Use this connector to connect the server to a network. RJ-45 connector: Use this connector to connect the optional Remote Supervisor Adapter II SlimLine to a network. IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 17 COM 2 connector: Connect a 9-pin serial device to this connector. This connector can also be redirected in the Configuration/Setup Utility program for use with the baseboard management controller (BMC) or Remote Supervisor Adapter II SlimLine to control the server remotely. Do not connect any 9-pin serial devices to this connector when it is configured for use with the BMC or Remote Supervisor Adapter II SlimLine.

  • Page 18: Internal Leds, Connectors, And Jumpers

    The following illustrations show the internal connectors and switches on the system board. See Table 2 on page 9 for information about the switch settings. SW4 (Boot block/Clear CMOS) Wake on LAN (CN 45) IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 19 Table 2. Switches on SW4 Switch number Description Boot block: v Leave the switch in the Off position for normal mode. v Move the switch to the On position to enable the system to recover if the BIOS code becomes damaged. See “Recovering from a BIOS update failure”...

  • Page 20: System-Board Leds

    The following illustration shows the external input/output connectors and the NMI switch on the system board. Mouse Keyboard Serial 1 (COM 1) USB 4 RJ45 USB 3 RJ45 Serial 2 (COM 2) IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 21: Sas Backplane

    SAS backplane The following illustration shows the connectors on the SAS backplane. Hard disk drive connectors Power connector Signal connector Chapter 1. Introduction...
  • Page 22 IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 23: Chapter 2. Configuration Information And Instructions

    Updating the firmware The firmware in your server is periodically updated and is available for download on the Web. Go to http://www.ibm.com/systems/support/ to check for the latest level of firmware, such as BIOS code, vital product data (VPD) code, device drivers, and service processor firmware.

  • Page 24: Using The Configuration/Setup Utility Program

    IBM Director IBM Director is a workgroup-hardware-management tool that you can use to centrally manage servers. If you plan to use IBM Director to manage the server, you must check for the latest applicable IBM Director updates and interim fixes.
  • Page 25 must type the administrator password to access the full Configuration/Setup Utility menu. If you do not type the administrator password, a limited Configuration/Setup Utility menu is available. 3. Select settings to view or change. Configuration/Setup Utility menu choices The following choices are on the Configuration/Setup Utility main menu. Depending on the version of the BIOS, some menu choices might differ slightly from these descriptions.
  • Page 26 Attention: Do not make changes in the Advanced Chipset Control option unless you are directed to do so by an IBM authorized service representative. – Video Select this choice to view the video information.
  • Page 27 you type the administrator password at the password prompt. For more information, see “Administrator password” on page 20. – Power-on Password Select this choice to set or change a power-on password. See “Power-on password” on page 19 for more information. v Start Options Select this choice to view or change the start options.
  • Page 28 Select this choice to view the BMC system-event log, which contains all system error and warning messages that have been generated. Use the arrow keys to move among pages in the log. If an optional IBM Remote Supervisor Adapter II SlimLine is installed, the full text of the error messages is displayed;...
  • Page 29 v Restore Settings Select this choice to cancel the changes that you have made in the settings and restore the previous settings. v Load Default Settings Select this choice to cancel the changes that you have made in the settings and restore the factory settings.

  • Page 30: Using The Serverguide Setup And Installation Cd

    (A - Z, a - z, and 0 - 9) for the password. The Administrator Password choice is on the Configuration/Setup Utility menu only if an optional IBM Remote Supervisor Adapter II SlimLine is installed.
  • Page 31 When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up the server model.

  • Page 32: Using The Baseboard Management Controller

    ServerGuide program to install your operating system, complete the following steps to download the latest operating-system installation instructions from the IBM Web site. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.
  • Page 33 BIOS update and configuration: Complete the following steps to update and configure the BIOS code to enable SOL: 1. Update the BIOS code: a. Download the latest version of the BIOS code from http://www.ibm.com/ systems/support/. b. Update the BIOS code, following the instructions that come with the update file that you downloaded.
  • Page 34 Add the following lines between the two image= sections: # This will allow you to Interact with the OS boot via SOL image=/boot/vmlinuz-2.4.9-e.12smp label=linux-Interact initrd=/boot/initrd-2.4.9-e.12smp.img read-only root=/dev/hda6 append="console=tty1 console=ttyS0,19200n8 " IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 35 The following examples show the original content of the /etc/lilo.conf file and the content of this file after modification. Original /etc/lilo.conf contents prompt timeout=50 default=linux boot=/dev/hda map=/boot/map install=/boot/boot.b message=/boot/message linear image=/boot/vmlinuz-2.4.9-e.12smp label=linux initrd=/boot/initrd-2.4.9-e.12smp.img read-only root=/dev/hda6 image=/boot/vmlinuz-2.4.9-e.12 label=linux-up initrd=/boot/initrd-2.4.9-e.12.img read-only root=/dev/hda6 Chapter 2.
  • Page 36 5. Add the following five lines between the two title= sections: # This will allow you to Interact with the OS boot via SOL title Red Hat Linux (2.4.9-e.12smp) SOL Interactive root (hd0,0) IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 37 kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=tty1 console=ttyS0,19200 initrd /initrd-2.4.9-e.12smp.img Note: The entry that begins with kernel /vmlinuz is shown with a line break after console=tty1. In your file, the entire entry must all be on one line. The following examples show the original content of the /boot/grub/grub.conf file and the content of this file after modification.
  • Page 38 2. Add the following line after the tty6 line at the bottom of the /etc/securetty file to enable a user to log in as the root user through the SOL console: ttyS0 3. Complete the following steps to modify the /boot/grub/menu.lst file: IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 39 a. Comment out the gfxmenu line by adding a # in front of the word gfxmenu. b. Add the following line before the first title line: # This will allow you to only Monitor the OS boot via SOL c. Append the following text to the first title line: SOL Monitor d.
  • Page 40 In the Boot Entries section, make sure that the OS Load Options: line has /redirect appended to the end of it. The following examples show the original bootcfg program output and the output after modification. IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 41 Complete the following steps to install the OSA SMBridge management utility program on a server running a Windows operating system: 1. Go to http://www.ibm.com/systems/support/, download the utility program, and create the OSA BMC Management Utility CD. 2. Insert the OSA BMC Management Utility CD into the drive. The InstallShield wizard starts, and a window similar to that shown in the following illustration opens.
  • Page 42 /var/log/smbridge/Readme.txt The utility starts automatically when the server is started. You can also locate the /ect/init.d directory to start the utility and use the following commands to manage the utility: IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 43 smbridge status smbridge start smbridge stop smbridge restart Using the baseboard management controller utility programs Use the baseboard management controller utility programs to configure the baseboard management controller, download firmware updates and SDR/FRU updates, and remotely manage a network. Using the baseboard management controller configuration utility program: Use the baseboard management controller configuration utility program to view or change the baseboard management controller configuration settings.

  • Page 44: Using The Boot Menu Program

    1. From the Configuration/Setup Utility main menu, select Devices and I/O Ports and press Enter. 2. Select Planar Ethernet and use the Right Arrow (→) key to set it to Enabled. 3. Select Save Settings and press Enter. IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 45: Configuring The Broadcom Gigabit Ethernet Controller

    To find updated information about configuring the controller, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.
  • Page 46 Firmware-update utility program Complete the following steps to download and install the software and firmware. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/support/.

  • Page 47: Using The Adaptec Raid Configuration Utility Program

    Completing the setup See the IBM Remote Supervisor Adapter II SlimLine User’s Guide on the IBM Documentation CD for instructions for completing the configuration, including the following procedures: v Configuring the Ethernet ports v Defining login IDs and passwords v Selecting the events that will receive alert notifications...

  • Page 48: Using Serveraid Manager

    5. To exit from the program, press Esc. Using ServeRAID Manager Use ServeRAID Manager, which is on the IBM ServeRAID Support CD, to: v Configure a redundant array of independent disks (RAID) array v Restore a SAS hard disk drive to the factory-default settings, erasing all data...
  • Page 49 Configuring the controller By running ServeRAID Manager in Startable CD mode, you can configure the controller before you install your operating system. The information in this section assumes that you are running ServeRAID Manager in Startable CD mode. To run ServeRAID Manager in Startable CD mode, turn on the server; then, insert the CD into the DVD-ROM drive.

  • Page 50: Updating Ibm Director

    Actions. Updating IBM Director If you plan to use IBM Director to manage the server, you must check for the latest applicable IBM Director updates and interim fixes. To install the IBM Director updates and any other applicable updates and interim fixes, complete the following steps.

  • Page 51: Chapter 3. Parts Listing, System X3500 Type 7977

    42. For an updated parts listing on the Web, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.

  • Page 52: Replaceable Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 53 Microprocessor, 2.33 GHz, quad core, 80 watt (models 43W5183 G2x, EGx) Microprocessor, 2.33 GHz, quad core, 80 watt, with heat 44R5645 sink (model D2x) Microprocessor, 2.5 GHz, quad core, 80 watt, with heat 44R5646 sink (models E7x, EBx, J2x) Chapter 3. Parts listing, System x3500 Type 7977...
  • Page 54 Adapter, 3U SCSI (option) 43W4325 Adapter, NetXtreme1000 (option) 39Y6081 Adapter, NetXtreme SXG (option) 39Y6090 Adapter, NetXtreme dual (option) 39Y6095 Adapter, NetXtreme TXG (option) 39Y6100 Adapter, iSCSI TX server (option) 30R5209 IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 55 E7x, E8x, EBx, EFx, EGx, F2x, G2x, H2x, J2x, L2x, M2x, Q4x, R2x) Fan air duct, rear 39Y8504 Fan, rear bracket assembly (E3x, E6x, E8x, E9x, EFx, 41Y9074 EGx, CTO) Feet, stabilizer, front 26K7345 Chapter 3. Parts listing, System x3500 Type 7977...
  • Page 56 Rack bezel assembly (option) 41Y9072 Shield kit, contains: (option) 41Y9070 v Top EMC shield (1) v Bottom EMC shield (1) RSA II card (models E3x, E9x) 44T1412 SATA to Standard Power Adaptor 43W8495 IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 57: Product Recovery Cds

    Windows 2003 Small Business Server 44W4038 Premium Edition R2 w/SP2, French Windows 2003 Small Business Server 44W4039 Premium Edition R2 w/SP2, Italian Windows 2003 Small Business Server 44W4040 Premium Edition R2 w/SP2, German Chapter 3. Parts listing, System x3500 Type 7977...
  • Page 58 Enterprise Edition 1-2 Processors, German Windows Server 2003 R2 w/SP2 32 bit 44W4060 Enterprise Edition 1-2 Processors, Spanish Windows Server 2003 R2 w/SP2 32 bit 44W4061 Enterprise Edition 1-2 Processors, Simplified Chinese IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 59 Windows Server 2008 Datacenter 32/64 Bit, 49Y0222 Multilingual Windows Server 2008 Datacenter 32/64 Bit, 49Y0223 Simplified Chinese Windows Server 2008 Datacenter 32/64 Bit, 49Y0224 Traditional Chinese Windows Server 2008 Standard Edition 49Y0892 32/64 Bit 1-4 Processors, Multilingual Chapter 3. Parts listing, System x3500 Type 7977...
  • Page 60 Windows Server 2008 R2 Foundation, 81Y2009 Turkish Windows Server 2008 R2 Foundation, 81Y2010 Japanese Windows Server 2008 R2 Foundation, 81Y2011 Simplified Chinese Windows Server 2008 R2 Foundation, 81Y2012 Traditional Chinese IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 61: Power Cords

    32/64 Bit 1-8 Processors 25 Users, Traditional Chinese Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 62 The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.
  • Page 63 Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5233 Brazil Chapter 3. Parts listing, System x3500 Type 7977...
  • Page 64 IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 65: Chapter 4. Removing And Replacing Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 66: System Reliability Guidelines

    When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v You can install a maximum of two IDE devices in the server. v For a list of supported optional devices for the server, see http://www.ibm.com/us/ compact/. System reliability guidelines...

  • Page 67: Handling Static-Sensitive Devices

    Handling static-sensitive devices Attention: Static electricity can damage the server and other electronic devices. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them. To reduce the possibility of damage from electrostatic discharge, observe the following precautions: v Limit your movement.

  • Page 68: Replacing The Left-Side Cover And Bezel

    2. Insert the tabs of the bezel into the slots on the server chassis; then, rotate the bezel until it is closed. 3. Lock the bezel and left-side cover in place with the lock on the side cover. IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 69: Turning The Stabilizing Feet

    Turning the stabilizing feet To rotate the front feet, complete the following steps. 1. Carefully position the server on a flat surface. The feet should hang over the edge of the flat surface to ease removal. 2. Press in on the clips to hold the feet in place; then, pry the feet away from the server.

  • Page 70: Tier 1 Cru Information

    Tier 1 CRU information Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. Battery To remove the battery, complete the following steps: 1. Read the safety information that begins on page “Safety” on page vii.
  • Page 71 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 72: Dvd Drive

    3. Slide the DVD drive into the server to engage the drive. 4. Replace the left-side cover and bezel; then, lock the side cover and bezel. 5. Reconnect the external cables and power cords. IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 73: Hot-Swap Fan

    Hot-swap fan The server comes with three 120 mm x 38 mm hot-swap fans in the fan support bracket at the front of the server. The following removal and replacement instructions can be used to remove and replace any hot-swap fan in the server. Complete the following steps to remove a hot-swap fan.

  • Page 74: Front Fan Cage

    3. Install the fans (see “Hot-swap fan” on page 63). Rear fan cage If you have installed a redundant power supply, you also installed a fan cage on the rear of the server. IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 75 Rear fan assembly with baffle To remove the rear fan cage, complete the following steps: Note: You do not have to remove the rear fan from the fan cage to remove or replace the fan cage. 1. Read the safety information that begins on page vii and “Handling static-sensitive devices”...

  • Page 76: Memory Module

    (ECC) DIMMs. These DIMMs must be compatible with the latest 5300 SDRAM Fully Buffered DIMM (FBD) specification. For a list of supported optional devices for the server, see http://www.ibm.com/servers/ eserver/serverproven/compat/us/. IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 77 v The server supports up to 12 DIMMs. v There must be at least one pair of DIMMs installed for the server to operate. v When you install additional DIMMs, be sure to install them in pairs. All the DIMM pairs must be the same size and type.
  • Page 78 - Online-spare memory works by copying data from a failed DIMM rank to another good DIMM rank within the same memory branch. - Online-spare memory can not copy data from one branch to the other. IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 79 Minimum configuration: one pair of DIMMs (Branch 0 works independently of Branch 1) A pair of two identical double rank modules: Rank 0 same size, speed, and organization DIMM 10 DIMM 7 DIMM 4 DIMM 1 Rank 1 Rank 1 is sparing to Rank 0 DIMM 11 DIMM 8 DIMM 5...
  • Page 80 2. Turn off the server and peripheral devices; then, disconnect the power cords and all external cables necessary to replace the device. DIMM Retaining clip 3. Remove the power supply or power supplies from the server. IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 81 4. Raise the power-supply cage out of the way: a. Press in on the power-supply latch bracket on the left side of the server, when you are facing the rear of the server. b. Lift the end of the power-supply cage and rotate the cage up until it stops. The tab on the rear power-supply latch bracket will click into place when the cage is completely out of the way.

  • Page 82: Hot-Swap Power Supply

    To remove a hot-swap power supply, complete the following steps. Power supply filler Release latch Power supply 1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 57. IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 83: Power-Supply Docking Cable

    Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which might result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when you work inside the server with the power on.

  • Page 84: Usb Cable Assembly

    6. Lift the mounting bracket out and away from the server while you pull the USB cable through the hole. To replace the USB cable in the USB mounting bracket, complete the following steps: IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 85 1. Complete steps 1 through 6 to remove the USB cable assembly from the server; then, return to this procedure and continue with step 2. 2. Rotate the mounting bracket so that you are looking at the rear of the bracket; then, squeeze the retaining clips on each side of the connector and remove the cable from the mounting bracket.

  • Page 86: Tier 2 Cru Information

    Tier 2 CRU information You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server. DIMM air duct To remove the DIMM air duct, complete the following steps.

  • Page 87: Light Path Diagnostics Panel

    2. Slide the air duct down the power-supply cage (away from the positioning pins) until the positioning pins lock in place and the mounting holes in the air duct align with the holes in the power-supply cage. 3. Use the plastic push-pins and rivets to secure the air duct to the power-supply cage.

  • Page 88: Control Panel Assembly

    4. Install the fan cage and air baffle. 5. Rotate the power-supply cage back into place and install the power supply. 6. Install the left-side cover and close the bezel. IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 89: Serveraid-8K Adapter

    7. Reconnect power cords and external cables. ServeRAID-8k adapter The ServeRAID-8k adapter can be installed only in its dedicated connector on the system board. See the following illustration for the location of the connector on the system board. The ServeRAID-8k adapter is not cabled to the system board, and no rerouting of the SAS cable is required.
  • Page 90 3. Turn the ServeRAID-8k adapter so that the ServeRAID-8k adapter keys align correctly with the connector. Attention: Incomplete insertion might cause damage to the system board or the ServeRAID-8k adapter. IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 91: Serveraid-Mr10Is Vault Sas/Sata Controller

    6. Plug the battery pack cable into the connector on the adapter. ServeRAID-MR10is VAULT SAS/SATA Controller The optional IBM ServeRAID-MR10is VAULT SAS/SATA controller can be installed only in its dedicated PCI slot 2 connector on the system board, and only in server models with eight 3.5-inch hot-swap hard disk drives.
  • Page 92 7. Touch the static-protective package that contains the ServeRAID-MR10is adapter to any unpainted metal surface on the server; then, remove the ServeRAID-MR10is adapter from the package and place it on a static-protective surface. IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 93 8. Turn the ServeRAID-MR10is adapter so that the ServeRAID-MR10is adapter keys align correctly with the connector on the system board. Attention: Incomplete insertion might cause damage to the system board or the ServeRAID-MR10is adapter. 9. Press the ServeRAID-MR10is adapter firmly into the connector on the system board.
  • Page 94 The following illustration shows the connectors on the controller to which you connect the signal cables from the drive backplanes. The following illustration shows which end of the cable connects to the backplane and to the controller. IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 95 13. Reinstall the front fan cage assembly. Align the front fan cage assembly over the fan cage assembly slot and with the connector on the system board. Lower the fan cage assembly into the chassis and press down firmly until the fan cage assembly is seated firmly in place.

  • Page 96: Removing And Replacing Frus

    7. While you hold the cage in place with one hand, remove the last screw; then, remove the cage from the server. To install the power-supply cage, complete the following steps: IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 97: 2.5-Inch Sas Backplane

    1. Position the hinge so that the cage would be in the open position if it were installed in the server. 2. Move the hinge inside the server chassis and align the screw holes with the holes in the chassis. 3.
  • Page 98 1. Position the replacement backplane on the back of the inner hard disk drive cage; then, using the screws that you removed in step 10 secure the backplane to the inner hard disk drive cage. IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 99: Sas Backplane

    2. Connect the SAS signal and power cables to the replacement backplane. 3. Feed the SAS signal and power cables into the server through the hard disk drive cage opening while you push the inner hard disk drive cage into the server.

  • Page 100: System Board And Microprocessor

    To remove the system board tray, complete the following steps. Handle Release lever Handle 1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 57. IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 101 2. Turn off the server and peripheral devices; then, disconnect the power cords and all external cables necessary to replace the device. 3. Remove the left-side cover (see “Removing the left-side cover and bezel” on page 57). 4. Remove all fans from their cages. 5.
  • Page 102 VRM is seated in the connector. 9. Lower the power-supply cage and install the power supply or power supplies. If necessary, reinstall the air baffle on the fan cage. 10. Reinstall the left-side cover. IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 103 11. Reconnect external cables and power cords. Thermal grease The thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease. To replace damaged or contaminated thermal grease on the microprocessor and heat sink, complete the following steps: 1.
  • Page 104 IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 105: Chapter 5. Diagnostics

    Diagnostic programs, messages, and error codes The diagnostic programs are the primary method of testing the major components of the server. The diagnostic programs are on the IBM Enhanced Diagnostics CD that comes with the server. See “Diagnostic programs, messages, and error codes”...
  • Page 106 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 107 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 108 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 109 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 110: Error Logs

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 111 The BMC log is limited in size. When the log is full, new entries will not overwrite existing entries; therefore, you must periodically clear the BMC log through the Configuration/Setup Utility program (the menu choices are described in the User’s Guide).

  • Page 112: Post Error Codes

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 113 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 114 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 115 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 116 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 117 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 118 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 119 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 120 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 121 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 122 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 123 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 124 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 125: Checkout Procedure

    Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server. About the checkout procedure Before performing the checkout procedure for diagnosing hardware problems, review the following information: v Read the safety information that begins on page vii. v The diagnostic programs provide the primary methods of testing the major components of the server, such as the system board, Ethernet controller, keyboard, mouse (pointing device), serial ports, and hard disk drives.

  • Page 126: Checkpoint Codes (Trained Service Technicians Only)

    The BIOS checkpoint codes might change when the BIOS code is updated. To read the BIOS checkpoint codes, you must install a PCI POST card in one of the PCI slots. For a list of checkpoint codes for the IBM System x3500 server, see http://www.ibm.com/pc/qtechinfo/MIGR-4ZKPPT.html. Troubleshooting tables and procedures Use the troubleshooting tables and procedures to find solutions to problems that have identifiable symptoms.

  • Page 127: Dvd Drive Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 128: General Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 129: Hard Disk Drive Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 130: Intermittent Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 131 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 132: Memory Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 133: Microprocessor Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 134 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 135 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 136: Optional-Device Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 137: Power Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 138: Serial Port Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 139: Serverguide Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 140: Server Boot Failure Problem

    7. Call IBM Service with the following information: v The results you received while performing each step of this procedure v A complete list of the hardware inventory of your server. IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 141: Universal Serial Bus (Usb) Port Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 142 3. Remove the server cover and look inside the server for lit LEDs. Certain components inside the server have LEDs that will be lit to indicate the location of a problem. The following illustration shows the LEDs on the system board. IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 143: Remind Button

    Microprocessor 1 error LED DIMM error LEDs 1 thru 12 Microprocessor 2 Microprocessor error LED mismatch VRM error Slot 1 error LED Battery error LED Slot 2 error LED BMC heartbeat Slot 3 error LED Slot 4 ServeRAID-8k error LED error LED Slot 5 error LED...
  • Page 144 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 145 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 146 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 147: Power-Supply Leds

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 148: Diagnostic Programs, Messages, And Error Codes

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 149 7. Select DVD-ROM as the first startup device. 8. Press Esc two times to return to the Configuration/Setup Utility menu. 9. Insert the IBM Enhanced Diagnostics CD in the CD drive. 10. Select Save & Exit Setup and follow the prompts. The diagnostics will load.

  • Page 150: Diagnostic Text Messages

    The server passed the test. Do not replace a CRU or FRU. The Esc key was pressed to end the test. Do not replace a CRU or FRU. IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 151 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 152 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 153 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 154 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 155 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 156 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 157 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 158 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 159: Recovering From A Bios Update Failure

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 160 16. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. The following table describes the function of each switch on the system board. IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 161: System-Error Log Messages

    Table 7. Switches on SW4 Switch number Description Boot block: v Leave the switch in the Off position for normal mode. v Move the switch to the On position to enable the system to recover if the BIOS code becomes damaged. See “Recovering from a BIOS update failure”...
  • Page 162 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 163 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 164 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 165 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 166 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 167 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 168 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 169 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 170: Solving Power Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 171: Solving Undetermined Problems

    Turn on the server and reconfigure it each time. v Any external devices. v Surge-suppressor device (on the server). v Modem, printer, mouse, and non-IBM devices. v Each adapter. v Hard disk drives. v Memory modules. The minimum configuration requirement is 1 GB (two 512 MB DIMMs).

  • Page 172: Problem Determination Tips

    Because of the variety of hardware and software combinations that you can encounter, use the following information to assist you in problem determination. If possible, have this information available when you request assistance from IBM. v Machine type and model...
  • Page 173 See Appendix A, “Getting help and technical assistance,” on page 165 for information about calling IBM for service. Chapter 5. Diagnostics...
  • Page 174 IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 175: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. Use this information to obtain additional information about IBM and IBM products, determine what to do if you experience a problem with your IBM system or optional device, and determine whom to call for service, if it is necessary.

  • Page 176: Using The Documentation

    Creating a personalized support web page At http://www.ibm.com/support/mynotifications/, you can create a personalized support web page by identifying IBM products that are of interest to you. From this personalized page, you can subscribe to weekly email notifications about new technical documents, search for information and downloads, and access various administrative services.

  • Page 177: Hardware Service And Support

    In the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378). Hardware service and support You can receive hardware service through your IBM reseller or IBM Services. To locate a reseller authorized by IBM to provide warranty service, go to http://www.ibm.com/partnerworld/ and click Find Business Partners on the right side of the page.
  • Page 178 IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 179: Appendix B. Notices

    The materials at those websites are not part of the materials for this IBM product, and use of those websites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 180: Important Notes

    “total bytes written” (TBW). A device that has exceeded this limit might fail to respond to system-generated commands or might be incapable of being written to. IBM is not responsible for replacement of a device that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the device.

  • Page 181: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.

  • Page 182: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/index.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.
  • Page 183 For proper collection and treatment, contact your local IBM representative. This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of batteries, accumulators, and power cells includes the cost of the environmental management of their waste.

  • Page 184: Particulate Contamination

    *** server *** device ***, IBM may condition provision of repair or replacement of *** servers *** devices *** or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.

  • Page 185: Telecommunication Regulatory Statement

    In the request, be sure to include the publication part number and title. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.

  • Page 186: European Union Emc Directive Conformance Statement

    EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.

  • Page 187: Vcci Class A Statement

    914-499-1900 Der verantwortliche Ansprechpartner des Herstellers in der EU ist: IBM Deutschland GmbH Technical Regulations, Abteilung M372 IBM-Allee 1, 71139 Ehningen, Germany Telephone: +49 7032 15 2941 Email: lugi@de.ibm.com Generelle Informationen: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A.

  • Page 188: Russia Electromagnetic Interference (Emi) Class A Statement

    This is for any areas other than home. Russia Electromagnetic Interference (EMI) Class A statement People's Republic of China Class A electronic emission statement Taiwan Class A compliance statement IBM System x3500 Type 7977: Problem Determination and Service Guide...

  • Page 189: Index

    33 text message format 140 sysinfo 33 tools, overview 95 for remote management 33 diagnostic data 166 configuration dimensions 3 Broadcom Gigabit Ethernet Utility 14 display problems 123 configuration wizard 39 documentation format 174 © Copyright IBM Corp. 2007, 2008...
  • Page 190 35 modes 35 utility, enabling 34 jumper Ethernet connector 6 power-on password override 19 Ethernet controller, troubleshooting 160 expansion bays 3 expansion slots 3 keyboard connector 6 keyboard problems 120 IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 191 LEDs parallel connector 6 front of server 4 particulate contamination 174 light path diagnostics, viewing without power 131 parts listing 42 rear of server 6 password LEDs, light path administrator 16, 19, 20 CPU 135 forgotten power-on 19 DASD 136 power on, override jumper 19 FAN 136 power-on 19...
  • Page 192 16, 19 advanced 17 ServerGuide 20 Configuration/Setup Utility 15 UpdateXpress program 13 with ServerGuide 21 utility size 3 Configuration/Setup 15 slots 3 Ethernet 14, 34 software problems 129 IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 193 utility program Adaptec RAID Configuration 37 video connector 6 viewing the configuration Configuration/Setup Utility 15 VRM LED 135 Web site ServerGuide 20 website personalized support 166 publication ordering 166 support line, telephone numbers 167 weight 3 Index...
  • Page 194 IBM System x3500 Type 7977: Problem Determination and Service Guide...
  • Page 196 Part Number: 49Y0197 Printed in USA (1P) P/N: 49Y0197...

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