IBM System x3350 Type 4192 Problem Determination And Service Manual page 225

Table 8. DSA diagnostic messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 3, "Parts listing, System x3350 Type 4192 and 4193 server," on page 45 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained
service technician.
Message
number Component
215-903-xxx Optical drive
Test State
Self-Test Aborted
Description Action
Could not access
1. Insert a new CD or DVD into the drive
the drive.
and wait for 15 seconds for the media
to be recognized.
2. Run the test again.
3. Check the drive cabling for loose or
broken connections at both ends or
damage to the cable. Replace the
cable if it is damaged.
4. Run the test again.
5. Make sure that the DSA code is at the
latest level. For the latest level of DSA
code, go to http://www.ibm.com/
support/docview.wss?uid=psg1SERV-
DSA.
6. Run the test again.
7. For additional troubleshooting
information, see the "Troubleshooting
CD and DVD drive issues" site at
http://www.ibm.com/support/
docview.wss?uid=psg1MIGR-41559.
8. Run the test again.
9. Replace the optical drive.
10. Run the test again.
11. If the problem remains, collect the
data from the DSA event log and send
it to IBM Service. For information
about contacting and sending data to
IBM Service, see
http://www.ibm.com/support/
docview.wss?uid=psg1SERV-CALL.
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Chapter 5. Diagnostics