IBM System x3550 M5 Type 5463 Installation And Service Manual
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IBM System x3550 M5 Type 5463 Installation And Service Manual

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IBM System x3550 M5
Type 5463
Installation and Service Guide

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Summary of Contents for IBM System x3550 M5 Type 5463

  • Page 1 IBM System x3550 M5 Type 5463 Installation and Service Guide...
  • Page 3 IBM System x3550 M5 Type 5463 Installation and Service Guide...
  • Page 4 Appendix D, “Getting help and technical assistance,” on page 821, “Notices” on page 825, the Warranty Information document, and the Safety Information and Environmental Notices and User Guide documents on the IBM Documentation CD. First Edition (October 2014) © Copyright IBM Corporation 2014.

  • Page 5: Table Of Contents

    . ix Installing a newer version . 54 Installing updates with your management Chapter 1. The IBM System x3550 M5 server is connected to the Internet . . 54 server ....1 Installing updates with your management The IBM Documentation CD .
  • Page 6 . 150 Replacing the system board . 263 Removing the DVD drive . . 153 Replacing the DVD drive . . 156 Removing the DVD drive cable . . 159 IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 7 Getting help and information from the World Wide Power cord safety statement..835 . 822 How to send DSA data to IBM . 822 Index ....837 Creating a personalized support web page .
  • Page 8 IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 9: Safety

    Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d'installer ce produit, lisez les consignes de sécurité. Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. © Copyright IBM Corp. 2014...
  • Page 10 Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. viii IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 11: Safety Statements

    Safety statements These statements provide the caution and danger information that is used in this documentation. Important: Each caution and danger statement in this documentation is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.
  • Page 12 There are no serviceable parts inside the device. v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 13 DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Statement 4 CAUTION: Use safe practices when lifting.
  • Page 14 There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 12 CAUTION: The following label indicates a hot surface nearby. Statement 13 IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 15 DANGER Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions. To avoid these hazards, ensure that your system electrical requirements do not exceed branch circuit protection requirements. Refer to the information that is provided with your device for electrical specifications.
  • Page 16 Always install stabilizer brackets on the rack cabinet. v Always install servers and optional devices starting from the bottom of the rack cabinet. v Always install the heaviest devices in the bottom of the rack cabinet. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 17: Chapter 1. The Ibm System X3550 M5 Server

    If you participate in the IBM client reference program, you can share information about your use of technology, best practices, and innovative solutions; build a professional network;...
  • Page 18 Drive bay 6 Drive bay 8 Drive bay 1 Drive bay 3 Drive bay 5 Drive bay 7 Drive bay 9 Figure 3. Twelve 2.5-inch hot-swap hard disk drive model front view IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 19 Figure 7. Four 3.5-inch simple-swap hard disk drive model front view If firmware and documentation updates are available, you can download them from the IBM website. The server might have features that are not described in the documentation that comes with the server, and the documentation might be...
  • Page 20 The following illustration shows the QR code (http://ibm.co/1tugHQX): Figure 9. QR code You can download an IBM ServerGuide Setup and Installation CD to help you configure the hardware, install device drivers, and install the operating system. For a list of supported optional devices for the server, see http://www.ibm.com/ systems/info/x86servers/serverproven/compat/us.

  • Page 21: The Ibm Documentation Cd

    The IBM Documentation CD The IBM Documentation CD contains documentation for the server in Portable Document Format (PDF) and includes the IBM Documentation Browser to help you find information quickly. Hardware and software requirements The IBM Documentation CD requires the following minimum hardware and...

  • Page 22: Related Documentation

    IBM product. v Licenses and Attributions Documents This document is in PDF format on the IBM Documentation CD. It provides the open source notices. v Rack Installation Instructions This printed document contains instructions for installing the server in a rack and comes with the rack kit.

  • Page 23: Notices And Statements In This Document

    These updates are available from the IBM website. To check for updates, go to http://www.ibm.com/supportportal/. Notices and statements in this document The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the IBM System x Documentation CD.
  • Page 24 FoD RAID 5/50 and SED (Self Encrypting Drive) upgrade. v A ServeRAID M1215 SAS/SATA adapter that provides RAID 0, 1, and 10 with optional FoD RAID 5/50 and SED (Self Encrypting Drive) upgrade. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 25 – Minimum: 0.179 kVA – Maximum: 1.188 kVA Notes: 1. Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use. Chapter 1. The IBM System x3550 M5 server...
  • Page 26 – Non-condensing: -12°C dew point (10.4°F) – Relative humidity: 8% to 85% v Maximum dew point: 24°C (75.2°F) v Maximum altitude: 3,050 m (10,000 ft), 5°C to 28°C (41°F to 82°F) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 27 – During maintenance on any hardware, a properly functioning wrist strap must be used by any personnel who contacts IT equipment. Chapter 1. The IBM System x3550 M5 server...

  • Page 28: What Your Server Offers

    (IMM) event log (as the ASM event log), and the operating-system event logs. You can send the DSA log as a file to IBM Support or view the information as a text file or HTML file.
  • Page 29 47 and the Integrated Management Module II User’s Guide at www.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR-5089484 &brandind=5000008. v IBM Enterprise X-Architecture technology IBM X-Architecture technology combines proven, innovative IBM designs to make your Intel-processor-based server powerful, scalable, and reliable. v Integrated network support The server comes with an integrated quad-port Broadcom Gigabit Ethernet controller, which supports connection to a 10 Mbps, 100 Mbps, or 1000 Mbps network.
  • Page 30 The server provides a QR code on the system service label, which is on the cover of the server, that you can scan using a QR code reader and scanner with a mobile device to get quick access to the IBM Service Information website. The IBM Service Information website provides additional information for parts installation and replacement videos, and error codes for server support.

  • Page 31: Reliability, Availability, And Serviceability

    UEFI-compliant server firmware IBM System x Server Firmware (server firmware) offers several features, including Unified Extensible Firmware Interface (UEFI) 2.1 compliance; Active Energy Manager technology; enhanced reliability, availability, and serviceability (RAS) capabilities;...
  • Page 32 IMM firmware, and read-only memory (ROM) resident code, locally or over the v Vital product data (VPD) on microprocessors, system board, power supplies, and SAS/SATA (hot-swap hard disk drive or solid state drive) backplane v Wake on LAN capability IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 33: Ibm Systems Director

    A set of common tasks that are included with IBM Systems Director provides many of the core capabilities that are required for basic management, which means instant out-of-the-box business value.

  • Page 34: Server Controls, Leds, And Power

    Rack release release latch latch 2.5-inch hard disk Video USB 2.0 drive bays connector connectors USB 3.0 connectors Figure 11. Front view: Ten 2.5-inch hot-swap hard disk drive bay model IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 35 When this LED is lit, it indicates that the drive has failed. If an optional IBM ServeRAID controller is installed in the server, when this LED is flashing slowly (one flash per second), it indicates that the drive is being rebuilt.

  • Page 36: Operator Information Panel

    A system-locator LED is also on the rear of the server. This LED is used as a presence detection button as well. You can use IBM Systems Director or IMM web interface to light this LED remotely. This LED is controlled by the IMM.

  • Page 37: Lcd Operating Panel Assembly

    Ext. MAC DNS Tertiary Subnet Gateway IPV6 Add. AC Input System Ambient Estimated Power CPU Temp Voltage Environment Temp Consumption Actions System Reset Figure 15. LCD operating panel assembly menu options flow Chapter 1. The IBM System x3550 M5 server...
  • Page 38 – Machine type and serial number – Universal Unique Identifier (UUID) string v System firmware levels: – UEFI code level – IMM code level – pDSA code level v IMM network information: IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 39: Rear View

    Figure 18. Rear view connector illustration when two additional rear 2.5-inch hot-swap hard disk drive is installed in server. The PCI riser card assembly for this server configuration is low-profile. Chapter 1. The IBM System x3550 M5 server...
  • Page 40 It allows you to blue screen the server and take a memory dump (use this button only when directed by the IBM service support). You might have to use a pen or the end of a straightened paper clip to press the button.
  • Page 41 Lit: The server is turned on. v System-locator LED: Use this LED to visually locate the server among other servers. You can use IBM Systems Director or IMM2.1 web interface to light this LED remotely. v System-error LED: When this LED is lit, it indicates that a system error has occurred.

  • Page 42: Server Components

    (Orange can also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 43: System-Board Internal Connectors

    Fan 7 Fan 5 Fan 3 Fan 1 connector connector connector connector Figure 22. System-board internal connectors System-board external connectors The following illustration shows the external connectors on the system board. Chapter 1. The IBM System x3550 M5 server...

  • Page 44: System-Board Switches, Jumpers, And Buttons

    3. If there is a clear protective sticker on the top of the switch blocks, you must remove and discard it to access the switches. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 45 This can cause an unpredictable problem. The following table describes the functions of the SW3 switch block on the system board. Chapter 1. The IBM System x3550 M5 server...

  • Page 46: System-Board Leds

    (use this button only when you are directed to do so by IBM Support). System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 47: Server Power Features

    If a power failure occurs while the server is turned on, the server will restart automatically when power is restored. v If your operating system supports the Wake on LAN feature, the Wake on LAN feature can turn on the server. Chapter 1. The IBM System x3550 M5 server...

  • Page 48: Turning Off The Server

    PCI options. 2. Ethernet 1 connector supports Wake on LAN feature. 3. When you turn on the server with the graphical adapters installed, the IBM logo displays on the screen after approximately 3 minutes. This is normal operation while the system loads.
  • Page 49 PCI Express riser-card assembly. Otherwise, the Wake on LAN feature might not work. v The Integrated Management Module II (IMM2) can turn off the server as an automatic response to a critical system failure. Chapter 1. The IBM System x3550 M5 server...
  • Page 50 IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 51: Chapter 2. Configuring

    The firmware for the server is periodically updated and is available for download on the IBM website. To check for the latest level of firmware, such as the UEFI firmware, device drivers, and integrated management module (IMM) firmware, go to http://www.ibm.com/support/fixcentral.

  • Page 52: Configuring The Server

    Installation CD” on page 38. v IBM FastSetup IBM FastSetup is a no-cost software tool that helps simplify the maintenance and deployment of selected IBM BladeCenter chassis, servers, and components. The intuitive graphical interface initializes all phases of server setup, including discovery, update, and configuration.
  • Page 53 UEFI settings from the command line without the need to restart the server to run the Setup utility. For more information about using this program, see “IBM Advanced Settings Utility program” on page 53. v Configuring RAID arrays For information about configuring RAID arrays, see “Configuring RAID arrays”...

  • Page 54: Using The Serverguide Setup And Installation Cd

    Detects installed hardware options and provides updated device drivers for most adapters and devices v Provides diskette-free installation for supported Windows operating systems v Includes an online readme file with links to tips for your hardware and operating-system installation IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 55: Setup And Configuration Overview

    When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up your server model.

  • Page 56: Using The Setup Utility

    UUID, and the amount of installed memory. When you make configuration changes through other options in the Setup IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 57 utility, the changes are reflected in the system summary; you cannot change settings directly in the system summary. – Product Data Select this choice to view the system-board identifier, the revision level or issue date of the firmware, the integrated management module and diagnostics code, and the version and date.
  • Page 58 Select this choice to view or change the network device options, such as iSCSI. – Drive Health Select this choice to view the status of the controllers installed in the blade server. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 59 v Date and Time Select this choice to set the date and time in the server, in 24-hour format (hour:minute:second). This choice is on the full Setup utility menu only. v Start Options Select this choice to view or change the start options, including the startup sequence, keyboard NumLock state, PXE boot option, and PCI device boot priority.

  • Page 60: Passwords

    Setup utility menu; the user can set, change, and delete the power-on password, if the system administrator has given the user that authority. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 61 Power-on password: If a power-on password is set, when you turn on the server, you must type the power-on password to complete the system startup. You can use any combination of 6 - 20 printable ASCII characters for the password. When a power-on password is set, you can enable the Unattended Start mode, in which the keyboard and mouse remain locked but the operating system can start.

  • Page 62: Using The Boot Manager

    Use the backup copy of the server firmware until the primary copy is restored. After the primary copy is restored, turn off the server; then, move the UEFI boot backup jumper (JP13) back to the primary position (pins 1 and 2). IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 63: The Updatexpress System Pack Installer

    For additional information and to download the UpdateXpress System Pack Installer, go to the ToolsCenter for System x and BladeCenter at http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/ and click UpdateXpress System Pack Installer. Using the integrated management module The integrated management module (IMM) is a second generation of the functions that were formerly provided by the baseboard management controller hardware.

  • Page 64: Using The Remote Presence And Blue-Screen Capture Features

    The blue-screen capture feature captures the video display contents before the IMM restarts the server when the IMM detects an operating-system hang condition. A system administrator can use the blue-screen capture to assist in determining the cause of the hang condition. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 65: Obtaining The Imm Host Name

    Obtaining the IMM host name Use this information to obtain the IMM host name. About this task If you are logging on to the IMM for the first time after installation, the IMM defaults to DHCP. If a DHCP server is not available, the IMM uses a static IP address of 192.168.70.125.

  • Page 66: Logging On To The Web Interface

    By default, the icmp packet is blocked by Windows firewall. The IMM GUI will then change to “OS booted” status after you change the setting as indicated above in both the Web and CLI interfaces. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 67: Using The Embedded Hypervisor

    Using the embedded hypervisor The VMware ESXi embedded hypervisor software is available on the optional IBM USB flash device with embedded hypervisor. About this task The USB flash device can be installed in USB connectors on the system board (see “System-board internal connectors”...

  • Page 68: Configuring The Ethernet Controller

    For more information and instructions for activating the Features on Demand RAID software key, see the IBM Features on Demand User’s Guide. To download the document, go to /http://www.ibm.com/systems/x/fod/, log in, and click Help.

  • Page 69: Ibm Advanced Settings Utility Program

    For more information and to download the ASU program, go to http://www.ibm.com/support/entry/portal/docdisplay?lndocid=TOOL-ASU. Updating IBM Systems Director If you plan to use IBM Systems Director to manage the server, you must check for the latest applicable IBM Systems Director updates and interim fixes. About this task Note: Changes are made periodically to the IBM website.

  • Page 70: Installing A Newer Version

    1. Check for the latest version of IBM Systems Director: a. Go to http://www.ibm.com/systems/management/director/ downloads.html. b. If a newer version of IBM Systems Director than what comes with the server is shown in the drop-down list, follow the instructions on the web page to download the latest version.

  • Page 71: Updating The Universal Unique Identifier (Uuid)

    The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM website. To download the ASU and update the UUID, complete the following steps.
  • Page 72 The IMM account (1 of 12 accounts). The default value is USERID. imm_password The IMM account password (1 of 12 accounts). The default value is PASSW0RD (with a zero 0 not an O). IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 73: Updating The Dmi/Smbios Data

    The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM website. To download the ASU and update the DMI, complete the following steps.
  • Page 74 SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> v Online KCS access (unauthenticated and user restricted): You do not need to specify a value for access_method when you use this access method. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 75 SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> --host <imm_ip> v Bootable media: You can also build a bootable media using the applications available through the ToolsCenter website at http://www.ibm.com/support/entry/portal/ docdisplay?lndocid=TOOL-CENTER. From the IBM ToolsCenter page, scroll down for the available tools. 5. Restart the server. Chapter 2. Configuring...
  • Page 76 IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 77: Chapter 3. Troubleshooting

    Diagnosing a problem Before you contact IBM or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server.
  • Page 78 UpdateXpress System Pack contains an integration-tested bundle of online firmware and device-driver updates for your server. In addition, you can use IBM ToolsCenter Bootable Media Creator to create bootable media that is suitable for applying firmware updates and running preboot diagnostics.

  • Page 79: Undocumented Problems

    Problem determination information is available for many devices such as RAID and network adapters. For problems with operating systems or IBM software or devices, go to http://www.ibm.com/supportportal. 7. Check for troubleshooting procedures and RETAIN tips. Troubleshooting procedures and RETAIN tips document known problems and suggested solutions.

  • Page 80: Service Bulletins

    Service bulletins IBM continually updates the support website with the latest tips and techniques that you can use to solve problem that you might have with the IBM System x3550 M5 server. To find service bulletins that are available for the IBM System x3550 M5 server, go to http://www.ibm.com/supportportal/ and search for Type 5463, and retain.

  • Page 81: Performing The Checkout Procedure

    Check the power supply LEDs (see “Power-supply LEDs” on page 69). b. Turn off the server and all external devices. c. Check all internal and external devices for compatibility at http://www.ibm.com/systems/info/x86servers/serverproven/compat/us. d. Check all cables and power cords. e. Set all display controls to the middle positions.

  • Page 82: Diagnostic Tools

    Integrated Management Module II User's Guide at www.ibm.com/support/ entry/portal/docdisplay?lndocid=MIGR-5089484&brandind=5000008. v IBM Dynamic System Analysis Two editions of IBM Dynamic System Analysis (DSA) are available for diagnosing problems, DSA Portable and DSA Preboot: – DSA Portable DSA Portable collects and analyzes system information to aid in diagnosing server problems.
  • Page 83 (IMM) event log (as the ASM event log), and the operating-system event logs. You can send the DSA log as a file to IBM Support (when requested by IBM Support) or view the information as a text file or HTML file.

  • Page 84: Light Path Diagnostics

    Note: You do not have to remove the server cover to view the LEDs on hard disk drives and power supplies. The following illustration shows the LEDs on the system board. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 85: Power-Supply Leds

    System System IMM2 error locator Power heartbeat DIMM 7-18 Battery error LED error LEDs ServeRAID error LED Microprocessor 1 error LED DIMM 1- 6 DIMM 19-24 error LEDs error LEDs Microprocessor 2 error LED Fan 8 Fan 7 Fan 6 Fan 5 Fan 4 Fan 3...
  • Page 86 Replace the power supply. has failed. On / The power supply Replace the power supply. Blinking has failed. On / The power supply Replace the power supply. Blinking has failed. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 87: System Pulse Leds

    Action Notes Power-supply not Typically indicates a 1. Reseat the power supply. fully seated, faulty power-supply is not 2. Use the IBM Power system board, or fully seated. Configurator utility to ensure the power supply current system power has failed.

  • Page 88: Pci Riser-Card Leds

    (trained technician only) replace the system board. PCI riser-card LEDs Use this information to view PCI riser-card LEDs. The following illustration shows the location of the PCI riser-card LEDs. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 89: Event Logs

    1U PCIe Riser 2 assembly (2 x low profile; x8 or x16) 1U PCIe Riser 1 PCI error LEDs assembly (1x low profile; x16) 1U PCIe Riser 2 PCI error LED assembly (1x full-height half-length; x16 and 1x low profile; x8 or x16) PCI error LEDs 1U PCIe Riser 1...

  • Page 90: Viewing Event Logs Through The Setup Utility

    You can view the DSA event log through the DSA program (see “Viewing event logs without restarting the server” on page 75). For more information about DSA and DSA messages, see “IBM Dynamic System Analysis” on page 77 and Appendix C, “DSA diagnostic test results,” on page 685.

  • Page 91: Viewing Event Logs Without Restarting The Server

    DSA Preboot to view these logs, although you must restart the server to use DSA Preboot. To install DSA Portable or check for and download a later version of DSA Preboot CD image, go to http://www.ibm.com/support/entry/ portal/docdisplay?lndocid=SERV-DSA. If IPMItool is installed in the server, you can use it to view the system-event log.

  • Page 92: Clearing The Event Logs

    “UEFI/POST diagnostic codes,” on page 665 for more information. If POST detects a problem, an error message is sent to the POST event log, see “Event logs” on page 73 for more information. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 93: Ibm Dynamic System Analysis

    It is provided in the flash memory on the server, or you can create a bootable media such as a CD, DVD, ISO, USB, or PXE using the IBM ToolsCenter Bootable Media Creator (BoMC). For more details, see the BoMC User Guide at http://www.ibm.com/support/entry/portal/...

  • Page 94: Running The Dsa Preboot Diagnostic Programs

    4. Optionally, select Quit to DSA to exit from the stand-alone memory diagnostic program. Note: After you exit from the stand-alone memory diagnostic environment, you must restart the server to access the stand-alone memory diagnostic environment again. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 95: Diagnostic Text Messages

    If you are running the DSA interactive menu (CLI), type :x to exit the Execute Tests menu; then, select completed tests to view the results. Results You can also send the DSA error log to IBM support to aid in diagnosing the server problems. Chapter 3. Troubleshooting...

  • Page 96: Automated Service Request (Call Home)

    Automated service request (call home) IBM provides tools that can automatically collect and send data or call IBM Support when an error is detected. These tools can help IBM Support speed up the process of diagnosing problems. The following sections provide information about the call home tools.

  • Page 97: Cd/Dvd Drive Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 98: General Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 99 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 100: Hypervisor Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 101: Intermittent Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 102 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 103: Memory Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 104 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 105: Microprocessor Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 106 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 107 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 108: Network Connection Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 109 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 110: Power Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 111 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 112 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 113 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 114: Serial-Device Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 115: Serverguide Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 116: Software Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 117: Universal Serial Bus (Usb) Port Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 118 If the server does not start from the minimum configuration, see “Power-supply LEDs” on page 69 to replace the components in the minimum configuration one at a time until the problem is isolated. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 119: Solving Ethernet Controller Problems

    Solving Ethernet controller problems The method that you use to test the Ethernet controller depends on which operating system you are using. See the operating-system documentation for information about Ethernet controllers, and see the Ethernet controller device-driver readme file. About this task Try the following procedures: Procedure v Make sure that the correct device drivers, which come with the server are...

  • Page 120: Solving Undetermined Problems

    If you suspect a networking problem and the server passes all the system tests, suspect a network cabling problem that is external to the server. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 121: Problem Determination Tips

    Because of the variety of hardware and software combinations that can encounter, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from IBM. The model name and serial number are located on the ID label on the front of the server as shown in the following illustration.

  • Page 122: Recovering The Server Firmware (Uefi Update Failure)

    2. Turn off the server, and disconnect all power cords and external cables. 3. Remove the cover (see “Removing the cover” on page 126). 4. Locate the UEFI boot backup jumper (JP13) on the system board. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 123 19. Reinstall the cover (see “Replacing the cover” on page 127). 20. Reconnect the power cord and any cables that you removed. 21. Restart the server. The system begins the power-on self-test (POST). 22. If these recovery efforts fail, contact your IBM service representative for support. Chapter 3. Troubleshooting...

  • Page 124: In-Band Automated Boot Recovery Method

    Procedure 1. Restart the server. 2. When the prompt Press F3 to restore to primary is displayed, press F3 to start the server from the primary bank. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 125: Nx-Boot Failure

    Nx-boot failure Configuration changes, such as added devices or adapter firmware updates, and firmware or application code problems can cause the server to fail POST (the power-on self-test). If this occurs, the server responds in either of the following ways: v The server restarts automatically and attempts POST again.
  • Page 126 IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 127: Chapter 4. Parts Listing, Ibm System X3550 M5 Type 5463

    See “Structural parts” on page 117 for the list of structural parts. v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
  • Page 128 Power supply, 750 Watt, high efficiency, titanium, ac 94Y8150 Heat sink 00KC912 Heat sink, Low T case 00KC911 Microprocessor, Intel E5-2690 v3, 2.6 GHz, 30 MB, 2133 MHz, 135 W 00AE682 (12-core) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 129 Hard disk drive, 3.5-inch hot-swap, Near-Line SATA, 4 TB, 7.2 K 49Y6003 Hard disk drive, 3.5-inch hot-swap, Near-Line SATA, 2 TB, 7.2 K 81Y9795 Hard disk drive, 3.5-inch hot-swap, Near-Line SATA, 3 TB, 7.2 K 81Y9799 Chapter 4. Parts listing, IBM System x3550 M5 Type 5463...
  • Page 130 Backplane, ten 2.5-inch hard disk drives 00FJ758 Thermal kit (hot-swap fan) 00KC909 Front USB assembly, four 3.5-inch hard disk drives 00KF669 Front USB assembly, eight 2.5-inch hard disk drives 00KF674 IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 131 Broadcom NetXtreme II ML2 dual port 10GbaseT adapter 94Y5233 N2225 SAS/SATA HBA 00AE914 N2226 SAS/SATA HBA 00AE918 Video adapter, NVIDIA Quadro K600 90Y2383 PCI bracket 1 00KF686 PCI bracket 2 00KF689 Chapter 4. Parts listing, IBM System x3550 M5 Type 5463...
  • Page 132 Operator information panel, 2.5-inch hard disk drive bay 00KF673 PCIe Riser 1, low-profile bracket 00KF687 PCIe Riser 2, 2 x low-profile bracket 00KF688 Miscellaneous parts kit 00KF685 Battery, 3.0 volt 33F8354 IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 133: Structural Parts

    Front USB assembly, ten 2.5-inch hard disk drives 00KF694 Structural parts Structural parts are not covered by the IBM Statement of Limited Warranty. The following structural parts are available for purchase from the retail store. Table 23. Structural parts, Type Type 5463...
  • Page 134 3. Click Obtain maintenance parts; then, follow the instructions to order the part from the retail store. Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document. If you need help with your order, call the toll-free number that is listed on the retail parts page, or contact your local IBM representative for assistance.

  • Page 135: Power Cords

    To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter's Laboratories (UL) and certified by the Canadian Standards Association (CSA).
  • Page 136 Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5240 Brazil IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 137: Chapter 5. Removing And Replacing Components

    IBM to install it, at no additional charge, under the type of warranty service that is designated for your server. See Chapter 4, “Parts listing, IBM System x3550 M5 Type 5463,” on page 111 to determine whether a component is a structural part, Tier 1 CRU, or Tier 2 CRU.

  • Page 138: Installation Guidelines

    – Make sure that you can stand safely without slipping. – Distribute the weight of the object equally between your feet. – Use a slow lifting force. Never move suddenly or twist when you lift a heavy object. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 139: System Reliability Guidelines

    – To avoid straining the muscles in your back, lift by standing or by pushing up with your leg muscles. v Make sure that you have an adequate number of properly grounded electrical outlets for the server, monitor, and other devices. v Back up all important data before you make changes to disk drives.

  • Page 140: Working Inside The Server With The Power On

    Do not place the device on the server cover or on a metal surface. v Take additional care when handling devices during cold weather. Heating reduces indoor humidity and increases static electricity. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 141: Updating The Server Configuration

    2. Shut down and restart the server multiple times to ensure that the server is correctly configured and functions correctly with the newly installed devices. 3. Save the DSA log as a file and send it to IBM. For information about transferring data and logs, see “How to send DSA data to IBM.”...

  • Page 142: Returning A Device Or Component

    This section provides information for removing and replacing components in the server. Removing and replacing consumable and structural parts Replacement of consumable and structural parts is your responsibility. If IBM installs a consumable and structural part at your request, you will be charged for the installation.

  • Page 143: Replacing The Cover

    5. Press in on the blue tab on the cover-release latch and lift the cover release latch up (the cover slides to the rear). Cover Latch Figure 34. Cover removal 6. Lift the server cover off the server and set it aside. Attention: For proper cooling and airflow, replace the server cover before you turn on the server.
  • Page 144 6. If necessary, lock the cover. Lock Unlock Latch Figure 36. Locking cover 7. Slide the server back into the rack until it latches. 8. Reconnect the external cables and power cords. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 145: Removing The Air Baffle

    Removing the air baffle Use this information to remove the air baffle. About this task To remove the air baffle, complete the following steps: Procedure 1. Read the safety information that begins on “Safety” on page vii and “Installation guidelines” on page 122. 2.

  • Page 146: Removing A Raid Adapter Battery Or Flash Power Module

    3. Remove the cover (see “Removing the cover” on page 126). 4. Disconnect the cable from the connector on the battery or power module. Note: The cable routing is different between 2.5-inch and 3.5-inch hard disk drive server models. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 147 Figure 39. RAID adapter battery or flash power module cable routing for 3.5-inch hard disk drive server models. Chapter 5. Removing and replacing components...
  • Page 148 Steps for removing the RAID adapter battery or flash power module for 2.5-inch hard disk drive server models. a. Open the retention clip to remove the battery or power module. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 149 Battery / flash power module Holder Retention clip Figure 41. RAID adapter battery or flash power module removal for 2.5-inch hard disk drive server models Steps for removing the RAID adapter battery or flash power module for 3.5-inch hard disk drive server models. a.

  • Page 150: Replacing A Raid Adapter Battery Or Flash Power Module

    3. Remove the cover (see “Removing the cover” on page 126). 4. Install the ServeRAID adapter on the system board (see “Replacing a ServeRAID SAS/SATA controller” on page 187) or install the ServeRAID IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 151 adapter on the riser card and install the riser-card assembly in the server (see “Replacing an adapter” on page 180 and “Replacing a PCI riser-card assembly” on page 172). 5. Connect one end of the cable to the RAID adapter memory module. 6.
  • Page 152 Connect the other end of the cable to the battery or flash power module. d. Press down on the retention clip until it snaps in place to hold the battery or flash power module firmly in place. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 153 Battery / flash power module Holder Retention clip Figure 45. RAID adapter battery or flash power module installation for 2.5-inch hard disk drive server models Steps for installing the RAID adapter battery or flash power module for 3.5-inch hard disk drive server models. a.

  • Page 154: Removing A Raid Adapter Battery Or Flash Power Module Holder

    1. Read the safety information that begins on “Safety” on page vii and “Installation guidelines” on page 122. 2. Turn off the server and peripheral devices and disconnect all power cords; then, remove the cover (see “Removing the cover” on page 126). IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 155: Replacing A Raid Adapter Battery Or Flash Power Module Holder

    3. Remove the RAID adapter battery or flash power module (see “Removing a RAID adapter battery or flash power module” on page 130). 4. To remove the holder, press the blue release tab; then, slide the holder away from the chassis. Blue release tab Figure 47.

  • Page 156: Removing The Eia Bracket

    3. If the server has been installed in a rack, slide the server out from the rack enclosure. 4. Remove the screws from the EIA bracket. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 157 Note: Use the T8 torx wedge to remove the screws. T8 torx wrench Figure 49. Screw removal 5. Slightly side the EIA bracket to the right; then, remove it from the chassis. EIA bracket Figure 50. EIA bracket removal Chapter 5. Removing and replacing components...

  • Page 158: Replacing The Eia Bracket

    Note: Use the T8 torx wedge to install the screws. T8 torx wrench Figure 52. Screw installation 4. Slide the server back into the rack until it latches. 5. Reconnect the external cables and power cords, if necessary. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 159: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 160: Replacing Hot-Swap Hard Disk Drives

    4. Install the hard disk drive in the drive bay: a. Make sure that the tray handle is in the open (unlocked) position. b. Align the drive with the guide rails in the bay. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 161: Removing Simple-Swap Hard Disk Drives

    2.5-inch hot-swap hard disk drive 3.5-inch hot-swap hard disk drive Drive handle Drive handle Figure 54. Hot-swap hard disk drive installation c. Gently push the drive into the bay until the drive stops. d. Rotate the tray handle to the closed (locked) position. e.

  • Page 162: Replacing Simple-Swap Hard Disk Drives

    You must turn off the server before installing simple-swap drives in the server. Before you install a simple-swap SATA hard disk drive, read the following information. For a list of supported hard disk drives, see http://www.ibm.com/ systems/info/x86servers/serverproven/compat/us/. v Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this chapter.
  • Page 163 v The electromagnetic interference (EMI) integrity and cooling of the server are protected by having all bays and PCI and PCI Express slots covered or occupied. When you install a drive, PCI, or PCI Express adapter, save the EMC shield and filler panel from the bay or PCI or PCI Express adapter slot cover in the event that you later remove the device.

  • Page 164: Removing The 2.5-Inch Hot-Swap Rear Hard Disk Drive Kit

    SAS/SATA signal cables Figure 59. Mini-SAS HD (12Gb) and power cable disconnection 5. Lift the air duct and disconnect the mini-SAS HD (12Gb) and power cables from the rear hot-swap backplane. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 165 Figure 60. Mini-SAS HD (12Gb) and power cable connector location on backplane 6. Loosen the screw located at the rear of the chassis. Screw Figure 61. Screw location 7. Remove PCI riser-card assembly 3 first if it is installed on the system board (see “Removing a PCI riser-card assembly”...

  • Page 166: Replacing The 2.5-Inch Hot-Swap Rear Hard Disk Drive Kit

    Attention: Always follow the installation sequence in this step. Failure to do so, may result in damage to the 2.5-inch hot-swap rear hard disk drive kit. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 167 PCI riser-card assembly 3 2.5-inch hot-swap rear hard disk drive kit Figure 63. 2.5-inch hot-swap rear hard disk drive kit installation 5. Tighten the screw to secure the rear hard disk drive kit to the chassis. Screw Figure 64. Screw location 6.
  • Page 168 2.5-inch hot-swap hard disk drive backplane and power connector. SAS/SATA power cable SAS/SATA signal cables Figure 66. Mini-SAS HD (12Gb) and power cable routing 8. Reinstall the cover (see “Replacing the cover” on page 127). IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 169: Removing The Dvd Drive

    9. Slide the server into the rack. 10. Reconnect the power cords and any cables that you removed. 11. Turn on the peripheral devices and the server. Removing the DVD drive Use this information to remove the DVD drive. About this task To remove a DVD drive, complete the following steps: Note: The DVD drive is supported on the ten 2.5-inch hot-swap or simple-swap hard disk drive model.
  • Page 170 6. Attach the drive retention clip to the side of the DVD drive filler panel that you removed in step 4 on page 156. 7. Slide the DVD drive filler panel into the DVD drive bay until the DVD drive filler panel clicks into place. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 171 Figure 70. DVD drive filler panel installation for 2.5-inch hard disk drive server models Figure 71. DVD drive filler panel installation for 3.5-inch hard disk drive server models 8. If you are instructed to return the DVD drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 172: Replacing The Dvd Drive

    4. Remove the DVD drive filler panel if it is installed. Locate the blue release tab on the rear of the DVD drive filler panel; then, while you press the tab, push the DVD drive filler panel out of the drive bay. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 173 Figure 72. DVD drive filler panel removal for 2.5-inch hard disk drive server models Figure 73. DVD drive filler panel removal for 3.5-inch hard disk drive server models 5. Remove the retention clip from the side of the DVD drive filler panel. Save the DVD drive filler panel for future use.
  • Page 174 Figure 74. DVD drive retention clip installation 9. Align the DVD drive in the drive bay and slide the DVD drive into the DVD drive bay until the DVD drive clicks into place. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 175: Removing The Dvd Drive Cable

    Figure 75. DVD drive installation for 2.5-inch hard disk drive server models Figure 76. DVD drive installation for 3.5-inch hard disk drive server models 10. Reconnect the power cords and any cables that you removed. 11. Turn on the peripheral devices and the server. Removing the DVD drive cable Use this information to remove the DVD drive cable.
  • Page 176 DVD drive cable from the system board. Do not disconnect the DVD drive cable by using excessive force. DVD drive connector DVD drive cable Cable connector latch Figure 77. DVD drive cable removal for 2.5-inch hard disk drive server models IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 177 DVD drive connector DVD drive cable Cable connector latch Figure 78. DVD drive cable removal for 3.5-inch hard disk drive server models 6. Slide the DVD drive out of the server (see “Removing the DVD drive” on page 153). 7. From the rear of the DVD drive cage, press and hold the connector latch (on the left of the cable connector) and grasp the cable connector and slide it to the right;...

  • Page 178: Replacing The Dvd Drive Cable

    Attention: Follow the DVD drive cable routing as the illustration shows. Make sure that the cable is not pinched and does not cover any connectors or obstruct any components on the system board. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 179 DVD drive connector DVD drive cable Cable connector latch Figure 81. DVD drive cable routing for 2.5-inch hard disk drive server models Chapter 5. Removing and replacing components...

  • Page 180: Removing A Memory Module

    5. Carefully open the retaining clips on each end of the DIMM connector and remove the DIMM. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 181: Memory Module Installation

    (SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC). See http://www.ibm.com/systems/info/x86servers/serverproven/compat/us for a list of supported memory modules for the server. – The specifications of a DDR4 DIMM are on a label on the DIMM, in the following format.
  • Page 182 Single-rank RDIMM 4 GB 96 GB Dual-rank RDIMM 8 GB 192 GB Dual-rank RDIMM 16 GB 384 GB Quad-rank LRDIMM 32 GB 768 GB Quad-rank LRDIMM 64 GB 1536 GB IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 183 v The RDIMM options that are available for the server are 4 GB, 8 GB, and 16 GB. The server supports a minimum of 4 GB and a maximum of 384 GB of system memory using RDIMMs. v The LRDIMM option that is available for the server is 32 GB and 64 GB. The server supports a minimum of 32 GB and a maximum of 1536 GB of system memory using LRDIMMs.

  • Page 184: Dimm Installation Sequence

    5. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the outside of the server. Then, remove the DIMM from the package. 6. Carefully open the retaining clips on each end of the DIMM connector IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 185 Figure 85. DIMM installation 7. Turn the DIMM so that the alignment slot align correctly with the alignment tab. 8. Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector (see “System-board internal connectors”...

  • Page 186: Removing A Pci Riser-Card Assembly

    2 on the system board. 1U PCIe Riser 3 assembly (1x low-profile; x8 or x16) 2.5-inch hot-swap rear hard disk drive kit Figure 86. PCI riser-card assembly removal (1) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 187 1U PCIe Riser 2 assembly (1x full-height half-length; x16 and 1x low profile; x8 or x16) 1U PCIe Riser 1 assembly (1x ML2; x16) Figure 87. PCI riser-card assembly removal (2) 1U PCIe Riser 2 assembly (2 x low profile; x8 or x16) 1U PCIe Riser 1 assembly (1x ML2;...

  • Page 188: Replacing A Pci Riser-Card Assembly

    PCI riser-card assembly connector 2 on system Configura micropro on system board board tion cessors Slot 1 Slot 2 Slot 3 installed v Three low- x1/x4/x8/x16 low-profile x1/x4/x8 low-profile x1/x4/x8 low-profile profile slots IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 189 Table 27. Configuration 2 Configuration 2 Number of PCI riser-card assembly connector 1 PCI riser-card assembly connector 2 on system Configura micropro on system board board tion cessors Slot 1 Slot 2 Slot 3 installed x1/x4/x8/x16 low-profile v Three Note: If only one x1/x4/x8/x16 low- One or two...
  • Page 190 1. Read the safety information that begins on “Safety” on page vii and “Installation guidelines” on page 122. 2. Turn off the server and peripheral devices and disconnect all power cords. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 191 3. Remove the cover (see “Removing the cover” on page 126). 4. Install the adapter in the new PCI riser-card assembly (see “Replacing an adapter” on page 180). 5. Set any jumpers or switches on the adapter as directed by the adapter manufacturer.
  • Page 192 Figure 91. PCI riser-card assembly installation (2) 1U PCIe Riser 2 assembly (2 x low profile; x8 or x16) 1U PCIe Riser 1 assembly (1x ML2; x16) Bracket Figure 92. PCI riser-card assembly installation (3) IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 193: Removing An Adapter

    1U PCIe Riser 2 assembly (2 x low profile; x8 or x16) 1U PCIe Riser 1 assembly (1x low profile; x16) Bracket Figure 93. PCI riser-card assembly installation (4) 8. Reinstall the cover (see “Replacing the cover” on page 127). 9.
  • Page 194 ML2 card (for PCI riser-card assembly connector 1 on system board) Expansion Adapter filler Figure 96. Adapter removal from a PCI riser-card assembly that has one low-profile slot (for PCI riser-card assembly connector 2 on system board) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 195 Expansion Adapter filler Expansion filler Adapter Figure 97. Adapter removal from a PCI riser-card assembly that has two low-profile slots (for PCI riser-card assembly connector 2 on system board) Figure 98. Adapter removal from a PCI riser-card assembly that has one low-profile slot and one full-height half-length slot (for PCI riser-card assembly connector 2 on system board) Results If you are instructed to return the adapter, follow all packaging instructions, and...

  • Page 196: Replacing An Adapter

    Seven or eight fans SFP+ VFA installed required installed required Intel X540 ML2 Dual Port 00D1994 Seven or eight fans Seven or eight fans 10GbaseT Adapter installed required installed required IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 197 PCI riser 2 Table note: 1. You can purchase IBM System x3550 M5 Thermal Solution Kit (option part number 00Y7117) to acquire two additional fans for your server. v The server provides two PCI riser-card slots on the system board. The following...
  • Page 198 PCI riser-card assembly connector 2 on system Configura micropro on system board board tion cessors Slot 1 Slot 2 Slot 3 installed v One ML2 slot v Two x1/x4/x8 low-profile x1/x4/x8 low-profile low- profile slots IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 199 Table 39. Configuration 6. Note: Slot 1 is for standard low-profile ML2 adapter Configuration 6 Number of PCI riser-card assembly connector 1 PCI riser-card assembly connector 2 on system Configura micropro on system board board tion cessors Slot 1 Slot 2 Slot 3 installed v One ML2...
  • Page 200 ML2 card (for PCI riser-card assembly connector 1 on system board) Expansion Adapter filler Figure 101. Adapter installation into a PCI riser-card assembly that has one low-profile slot (for PCI riser-card assembly connector 2 on system board) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 201 Expansion Adapter filler Expansion filler Adapter Figure 102. Adapter installation into a PCI riser-card assembly that has two low-profile slots (for PCI riser-card assembly connector 2 on system board) Figure 103. Adapter installation into a PCI riser-card assembly that has one low-profile slot and one full-height half-length slot (for PCI riser-card assembly connector 2 on system board) Attention: When you install an adapter, make sure that the adapter is correctly seated in the riser-card assembly and that the riser-card assembly is...

  • Page 202: Removing A Serveraid Sas/Sata Controller

    Figure 104. ServeRAID adapter removal Note: If the optional ServeRAID adapter memory module is installed, remove it and store it for future use (see “Removing the ServeRAID adapter memory module” on page 192). IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 203: Replacing A Serveraid Sas/Sata Controller

    You can replace the ServeRAID controller with another supported ServeRAID controller. For a list of supported ServeRAID controllers, see http:// www.ibm.com/systems/info/x86servers/serverproven/compat/us. Note: For brevity, in this documentation the ServeRAID SAS/SATA controller is often referred to as the SAS/SATA adapter or the ServeRAID adapter.
  • Page 204 PCI riser-card assembly” on page 172). 7. Route the backplane signal cables. The following illustrations applies to SAS/SATA adapters that are inserted into the dedicated connector on the system board IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 205 SAS/SATA configuration connector SAS/SATA power connector SAS/SATA configuration and power cable SAS/SATA signal cable Figure 106. ServeRAID adapter cable routing for four hot-swap 3.5-inch hard disk drive configuration Chapter 5. Removing and replacing components...
  • Page 206 SAS/SATA configuration connector SAS/SATA power connector SAS/SATA configuration and power cable SAS/SATA signal cable Figure 107. ServeRAID adapter cable routing for eight hot-swap 2.5-inch hard disk drive configuration IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 207 SAS/SATA power cable SAS/SATA configuration connector SAS/SATA power connector SAS/SATA signal cables SAS/SATA power cable Figure 108. ServeRAID adapter cable routing for ten hot-swap 2.5-inch hard disk drive configuration 8. Connect the signal cables to the SAS/SATA adapter: 9. Reconnect any cables that you removed. 10.

  • Page 208: Removing The Serveraid Adapter Memory Module

    Figure 109. ServeRAID memory module removal Results If you are instructed to return the memory module, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 209: Replacing The Serveraid Adapter Memory Module

    Replacing the ServeRAID adapter memory module Use this information to replace the ServeRAID adapter memory module. About this task To install the ServeRAID adapter memory module, complete the following steps: Procedure 1. Read the safety information that begins on “Safety” on page vii and “Installation guidelines”...

  • Page 210: Removing A Thermal Kit (Hot-Swap Fan)

    Figure 111. Fan removal Results If you are instructed to return the fan, follow all of the packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 211: Replacing A Thermal Kit (Hot-Swap Fan)

    Replacing a thermal kit (hot-swap fan) Use this information to replace a thermal kit (hot-swap fan) About this task The server comes standard with four dual-motor hot-swap cooling fans. When there is one microprocessor installed, install fan 1, 2, 3, and 5 for proper cooling. Attention: To ensure proper operation, replace a failed hot-swap fan within 30 seconds.

  • Page 212: Removing A Power Supply

    The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 213 Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.

  • Page 214: Replacing A Power Supply

    Before you install an additional power supply or replace a power supply with one of a different wattage, you may use the IBM Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/...
  • Page 215 Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 216 10. If you are adding a power supply to the server, attach the redundant power information label that comes with this option on the server cover near the power supplies. Power supplies Figure 116. Redundant power information label IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 217: Removing A Hot-Swap Hard Disk Drive Backplane

    Removing a hot-swap hard disk drive backplane Use this information to remove a hot-swap hard disk drive backplane. About this task To remove the hot-swap hard disk drive backplane, complete the following steps: Procedure 1. Read the safety information that begins on “Safety” on page vii and “Installation guidelines”...
  • Page 218 Steps for removing a 4 x 3.5-inch hot-swap hard disk drive backplane. a. Lift the release latches that secures the backplane to the chassis. b. Carefully lift the backplane out of the chassis by pulling outwards and lifting it up. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 219: Replacing A Hot-Swap Hard Disk Drive Backplane

    4 x 3.5-inch hard disk drive backplane Figure 119. 4 x 3.5-inch hot-swap hard disk drive backplane removal 7. Disconnect all cables from the hard disk drive backplane. Results If you are instructed to return the hard disk drive backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
  • Page 220 Steps for installing a 10 x 2.5-inch hot-swap hard disk drive backplane. a. Align the backplane with the slots on the chassis. b. Carefully lower the hard disk drive backplane until it is fully seated in the chassis. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 221 10 x 2.5-inch hard disk drive backplane Figure 121. 10 x 2.5-inch hot-swap hard disk drive backplane installation Steps for installing a 4 x 3.5-inch hot-swap hard disk drive backplane. a. Carefully lower the hard disk drive backplane until it is fully seated in the chassis.
  • Page 222 2.5-inch and 3.5-inch hot-swap backplanes. SAS/SATA configuration connector SAS/SATA power connector SAS/SATA configuration and power cable SAS/SATA signal cable Figure 123. 8 x 2.5-inch hot-swap backplane cable connection IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 223 SAS/SATA power cable SAS/SATA configuration connector SAS/SATA power connector SAS/SATA signal cables SAS/SATA power cable Figure 124. 10 x 2.5-inch hot-swap backplane cable connection Chapter 5. Removing and replacing components...
  • Page 224 SAS/SATA power cable SAS/SATA configuration connector SAS/SATA power connector SAS/SATA signal cables SAS/SATA power cable Figure 125. 12 x 2.5-inch hot-swap backplane cable connection IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 225: Removing A Simple-Swap Hard Disk Drive Backplate

    SAS/SATA configuration connector SAS/SATA power connector SAS/SATA configuration and power cable SAS/SATA signal cable Figure 126. 4 x 3.5-inch hot-swap hard disk drive backplane installation 5. Reinstall the hard disk drives and filler panels (see “Replacing hot-swap hard disk drives” on page 144). 6.
  • Page 226 Lift the release latches that secures the backplate assembly to the chassis. b. Carefully lift the backplate assembly out of the chassis by pulling outwards and lifting it up. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 227: Replacing A Simple-Swap Hard Disk Drive Backplate

    Figure 128. 4 x 3.5-inch simple-swap hard disk drive backplate assembly removal 7. Disconnect the power and signal cables from the system board. Results If you are instructed to return the hard disk drive backplate assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
  • Page 228 Steps for installing a 4 x 3.5-inch simple-swap hard disk drive backplate assembly. a. Carefully lower the backplate assembly into the chassis until it is seated firmly. b. Secure the backplate assembly to the chassis by pressing the release latches. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 229 4 x 2.5-inch hard disk drive backplate Figure 130. 4 x 3.5-inch simple-swap hard disk drive backplate assembly installation 3. Connect the signal and power cables to the system board. Route the signal cable from the drive backplane along the chassis and connect it to the SAS/SATA signal connector.
  • Page 230 SAS/SATA power connector SAS/SATA power cable SAS/SATA signal cables Figure 131. 8 x 2.5-inch simple-swap backplate assembly cable connection IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 231 SAS/SATA power connector SAS/SATA power cable SAS/SATA signal cable Figure 132. 4 x 3.5-inch simple-swap backplate assembly cable connection 4. Reinstall the hard disk drives and filler panels (see “Replacing simple-swap hard disk drives” on page 146). 5. Reinstall the cover (see “Replacing the cover” on page 127). 6.

  • Page 232: Removing A Usb Embedded Hypervisor Flash Device

    Figure 133. USB hypervisor flash device removal Results If you are instructed to return the flash device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 233: Replacing A Usb Embedded Hypervisor Flash Device

    Replacing a USB embedded hypervisor flash device Use this information to replace a USB embedded hypervisor flash device. About this task To install a USB hypervisor flash device, complete the following steps: Procedure 1. Read the safety information that begins on “Safety” on page vii and “Installation guidelines”...

  • Page 234: Removing The System Battery

    The following notes describe information that you must consider when replacing the battery. v IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
  • Page 235 4. If necessary, lift PCI riser-card assembly 1 or the 2.5-inch hot-swap rear hard disk drive kit out of the chassis (see “Removing a PCI riser-card assembly” on page 170 or “Removing the 2.5-inch hot-swap rear hard disk drive kit” on page 148).

  • Page 236: Replacing The System Battery

    Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 237 5. If necessary, lift PCI riser-card assembly 1 or the 2.5-inch hot-swap rear hard disk drive kit out of the chassis (see “Removing a PCI riser-card assembly” on page 170 or “Removing the 2.5-inch hot-swap rear hard disk drive kit” on page 148).

  • Page 238: Removing The Media Cage

    Refer to the illustration that applies to your particular server configuration v Remember the cable routing before disconnecting the cables from the system board. Eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration: IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 239 Release latch Operator information panel connector Front USB assembly connector LCD display cable connector Front video connector Optical drive connector Figure 139. Media cage removal for eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration Ten 2.5-inch hot-swap hard disk drive server configuration: Figure 140.

  • Page 240: Replacing The Media Cage

    Refer to the illustration that applies to your particular server configuration v Remember the cable routing before disconnecting the cables from the system board. Eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration: IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 241 Operator information panel connector Front USB assembly connector LCD display cable connector Front video connector Optical drive connector Figure 142. Media cage installation for eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration Ten 2.5-inch hot-swap hard disk drive server configuration: Figure 143.

  • Page 242: Removing The Front Usb Connector Assembly

    USB connectors. The ten 2.5-inch hot-swap hard disk drive server configuration supports only two USB connectors. Eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration: IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 243 Figure 145. Front USB connector assembly removal for eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration Ten 2.5-inch hot-swap hard disk drive server configuration: Figure 146. Front USB connector assembly removal for ten 2.5-inch hot-swap hard disk drive server configuration Four 3.5-inch hot-swap or simple-swap hard disk drive server configuration: Chapter 5.

  • Page 244: Replacing The Front Usb Connector Assembly

    2. Insert the front USB connector assembly into the media cage. Note: Refer to the illustration that applies to your particular server configuration. Eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration: IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 245 Figure 148. Front USB connector assembly installation for eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration Ten 2.5-inch hot-swap hard disk drive server configuration: Figure 149. Front USB connector assembly installation for ten 2.5-inch hot-swap hard disk drive server configuration Four 3.5-inch hot-swap or simple-swap hard disk drive server configuration: Chapter 5.

  • Page 246: Removing The Front Video Connector Assembly

    Note: Refer to the illustration that applies to your particular server configuration. Eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration: IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 247 Media cage Video connector Screws Figure 151. Front video connector assembly removal for eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration Ten 2.5-inch hot-swap hard disk drive server configuration: Video connector Screws Media cage Figure 152. Front video connector assembly removal for ten 2.5-inch hot-swap hard disk drive server configuration Four 3.5-inch hot-swap or simple-swap hard disk drive server configuration: Chapter 5.

  • Page 248: Replacing The Front Video Connector Assembly

    Note: Refer to the illustration that applies to your particular server configuration. Eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration: IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 249 Media cage Video connector Screws Figure 154. Front video connector assembly installation for eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration Ten 2.5-inch hot-swap hard disk drive server configuration: Video connector Screws Media cage Figure 155. Front video connector assembly installation for ten 2.5-inch hot-swap hard disk drive server configuration Four 3.5-inch hot-swap or simple-swap hard disk drive server configuration: Chapter 5.

  • Page 250: Removing The Operator Information Panel Assembly

    See the following illustration when you have this particular server model. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 251 Figure 157. Operator information panel assembly removal for four 3.5-inch hot-swap or simple-swap hard disk drive server configuration 4. Disconnect the cable from the back of the operator information panel assembly. This step applies to all types of server configurations. 5.
  • Page 252 6. If you are instructed to return the operator information panel assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 253: Replacing The Operator Information Panel Assembly

    Replacing the operator information panel assembly Use this information to replace the operator information panel assembly. About this task To install the operator information panel, complete the following steps. Procedure 1. Read the safety information that begins on “Safety” on page vii and “Installation guidelines”...
  • Page 254 Figure 162. Operator information panel assembly installation for four 3.5-inch hot-swap or simple-swap hard disk drive server configuration IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 255: Removing The Lcd System Information Display Panel

    5. Reconnect the operator information panel assembly cable to the operator information panel assembly. This step applies to all types of server configurations. 6. Reinstall the cover (see “Replacing the cover” on page 127). 7. Slide the server into the rack. 8.

  • Page 256: Replacing The Lcd System Information Display Panel

    6. Reinstall the cover (see “Replacing the cover” on page 127). 7. Slide the server into the rack. 8. Reconnect the power cords and any cables that you removed. 9. Turn on the peripheral devices and the server. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 257: Removing The Com Port Bracket

    Removing the COM port bracket Use this information to remove the COM port bracket. About this task To remove the COM port bracket, complete the following steps: Procedure 1. Read the safety information that begins on “Safety” on page vii and “Installation guidelines”...

  • Page 258: Replacing The Com Port Bracket

    “Removing a PCI riser-card assembly” on page 170). 4. Remove the expansion slot cover from the PCIe riser 2 assembly if one is present; then, install the COM port expansion slot cover onto the assembly. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 259 COM port expansion slot cover Expansion slot cover Figure 167. COM port expansion slot cover installation 5. Insert PCIe riser 2 assembly onto the system board (see “Replacing a PCI riser-card assembly” on page 172). 6. Insert the COM port bracket connector into the opening of PCIe riser 2 assembly from inside the server;...

  • Page 260: Removing The Security Bezel

    2. If necessary, turn off the server and peripheral devices and disconnect the power cords and all external cables. 3. Use the key to unlock the security bezel to the open position. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 261 Security bezel Figure 170. Unlocking the security bezel 4. Press the release latch and rotate the security bezel away from the chassis. Release latch Security bezel Figure 171. Security bezel removal 5. If you are instructed to return the security bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 262: Replacing The Security Bezel

    Security bezel Figure 172. Security bezel installation 5. Use the key to lock the security bezel to the closed position. Lockable bezel Figure 173. Locking the security bezel IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 263: Removing And Replacing Tier 2 Crus

    7. Turn on the peripheral devices and the server. Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 264 Gently lift the heat sink from the microprocessor. After removal, place the heat sink (with the thermal grease side up) on a clean, flat surface. Figure 175. Heat sink removal IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 265 7. Open the microprocessor socket release levers and retainer. Figure 176. Microprocessor socket levers and retainer disengagement a. Identify which release lever is labeled as the first release lever to open and open it. b. Open the second release lever on the microprocessor socket. c.
  • Page 266 “H” or “L” position, depending on the size of microprocessor, and then lift the microprocessor out of the socket. Handle Installation tool Microprocessor Figure 179. Installation tool handle adjustment IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 267 Lock Position Unlock Position E5-x6xx v3 E5-x6xx v4 Figure 180. Installation Tool d. Lift the microprocessor out of the socket. Figure 181. Installation tool removal 9. Install the new microprocessor (see “Replacing a microprocessor and heat sink” on page 252). Attention: If you are replacing a microprocessor, use the empty installation tool that comes with the new microprocessor to remove the microprocessor.

  • Page 268: Replacing A Microprocessor And Heat Sink

    When mixing microprocessors with different stepping levels within the same server model, you do not have to install the microprocessor with lowest stepping level and features in microprocessor socket 1. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 269 Note: Removing the heat sink from the microprocessor destroys the even distribution of the thermal grease and requires replacing the thermal grease. v To order an additional optional microprocessor, contact your IBM sales representative or IBM reseller. v The microprocessor installation tool has the microprocessor installed on the tool, and may have a protective cover over the microprocessor.
  • Page 270 Align the installation tool with the microprocessor socket. The installation tool rests flush on the socket only if properly aligned. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 271 Figure 184. Installation tool alignment c. Install the microprocessor using the following instructions for your installation tool. v When using the installation tool, twist the handle of the installation tool assembly counterclockwise until the microprocessor is inserted into the socket, and lift the installation tool out of the socket. Handle Installation tool Microprocessor...
  • Page 272 When you handle static-sensitive devices, take precautions to avoid damage from static electricity. For details about handling these devices, see “Handling static-sensitive devices” on page 124. 8. Close the microprocessor socket release levers and retainer: IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 273 Microprocessor release lever Microprocessor Microprocessor release lever Figure 189. Microprocessor socket levers and retainer engagement a. Close the microprocessor retainer on the microprocessor socket. b. Identify which release lever is labeled as the first release lever to close and close it. c.

  • Page 274: Thermal Grease

    Notes: v Read the safety information that begins on “Safety” on page vii. v Read the “Installation guidelines” on page 122. v Read “Handling static-sensitive devices” on page 124. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 275 To replace damaged or contaminated thermal grease on the microprocessor and heat sink, complete the following steps: Procedure 1. Place the heat sink on a clean work surface. 2. Remove the cleaning pad from its package and unfold it completely. 3.

  • Page 276: Removing The System Board

    (FoD) keys that were enabled. Reactivate any Features on Demand features. Instructions for automating the activation of features and installing activation keys is in the IBM Features on Demand User's Guide. To download the document, go to /http://www.ibm.com/systems/x/fod/, log in, and click Help.
  • Page 277 a. Remove the socket covers from the microprocessor sockets on the new system board and place them on the microprocessor sockets of the system board you are removing. b. Do not allow the thermal grease to come in contact with anything, and keep each heat sink paired with its microprocessor for reinstallation.
  • Page 278 16. Slightly push the system board toward the hot-swap fans; then, grasp the system board handles and carefully lift it up from the chassis, being careful not to damage any surrounding components. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 279: Replacing The System Board

    For information about the Advanced Upgrade, see “Using the remote presence and blue-screen capture features” on page 48. 4. Reactivate any Features on Demand features. Instructions for automating the activation of features and installing activation keys is in the IBM Features on Chapter 5. Removing and replacing components...
  • Page 280 Thumbscrew System board handle System board handle Thumbscrew Figure 198. System board installation Note: Make sure that all the system board standoffs engage the system board correctly. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 281 System board standoffs Figure 199. System-board standoffs 3. Fasten the two thumbscrews (one is near PCI slot 2 and one is between fans 4 and 5). Thumbscrew System board handle Thumbscrew System board handle Figure 200. Thumbscrews engagement 4. For 2.5-inch hard disk drive server models, close the system board retention lever.
  • Page 282 13. Push the power supplies back into the server. 14. Slide the server into the rack. 15. Reconnect the power cords and any cables that you removed. 16. Turn on the peripheral devices and the server. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 283 17. Start the Setup utility and reset the configuration. v Set the system date and time. v Set the power-on password. v Reconfigure the server. See “Using the Setup utility” on page 40 for more details. 18. Either update the server with the latest RAID firmware or restore the pre-existing firmware from a diskette or CD image.
  • Page 284 IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 285: Appendix A. Integrated Management Module 2.1 (Imm2.1) Error Messages

    System: The event is the result of a system error or a configuration change. device is the specific device in the server that caused the event to be generated. Serviceable Whether user action is required to correct the problem. © Copyright IBM Corp. 2014...

  • Page 286: Imm Events That Automatically Notify Support

    ™ If this field is set to Yes, and you have enabled Electronic Service Agent (ESA), IBM Support will be notified automatically if the event is generated. While you wait for IBM Support to call, you can perform the recommended actions for the event.
  • Page 287 Table 41. Events that automatically notify Support (continued) Automatically Notify Event ID Message String Support 806f0021-2c01ffff Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. (ML2 Card Fault) 806f0021-3001ffff Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. (Internal RAID) 806f0021-3002ffff Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName].
  • Page 288 806f010c-2011ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f010c-2012ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f010c-2013ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 289 Table 41. Events that automatically notify Support (continued) Automatically Notify Event ID Message String Support 806f010c-2014ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f010c-2015ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f010c-2016ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 290 Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 2) 806f020d-0403ffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 3) 806f020d-0404ffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 4) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 291 Table 41. Events that automatically notify Support (continued) Automatically Notify Event ID Message String Support 806f020d-0405ffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 5) 806f020d-0406ffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 6) 806f020d-0407ffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName].
  • Page 292 Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f050c-2010ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f050c-2011ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 293 Table 41. Events that automatically notify Support (continued) Automatically Notify Event ID Message String Support 806f050c-2012ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f050c-2013ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f050c-2014ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 294 Alert Category: System - IMM Network event Serviceable: No CIM Information: Prefix: IMM and ID: 0001 SNMP Trap ID: 37 Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 295 40000002-00000000 • 40000004-00000000 40000002-00000000 Certificate Authority [arg1] has detected a [arg2] Certificate Error. Explanation: This message is for the use case when there is an error with an SSL Server, SSL Client, or SSL Trusted CA Certificate. May also be shown as 4000000200000000 or 0x4000000200000000 Severity: Error Alert Category: System - SSL certification Serviceable: No...
  • Page 296 May also be shown as 4000000700000000 or 0x4000000700000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0007 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 297 40000008-00000000 • 4000000a-00000000 40000008-00000000 Hostname set to [arg1] by user [arg2]. Explanation: This message is for the use case where user modifies the Hostname of a Management Controller. May also be shown as 4000000800000000 or 0x4000000800000000 Severity: Info Alert Category: System - IMM Network event Serviceable: No CIM Information: Prefix: IMM and ID: 0008 SNMP Trap ID: 37...
  • Page 298 User response: Complete the following steps until the problem is solved: Make sure that the IMM network cable is connected. Make sure that there is a DHCP server on the network that can assign an IP address to the IMM. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 299 4000000e-00000000 • 40000010-00000000 4000000e-00000000 Remote Login Successful. Login ID: [arg1] from [arg2] at IP address [arg3]. Explanation: This message is for the use case where a user successfully logs in to a Management Controller. May also be shown as 4000000e00000000 or 0x4000000e00000000 Severity: Info Alert Category: System - Remote Login Serviceable: No...
  • Page 300 Serviceable: No CIM Information: Prefix: IMM and ID: 0019 SNMP Trap ID: 30 Automatically notify Support: No User response: Make sure that the correct login ID and password are being used. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 301 40000014-00000000 • 40000016-00000000 40000014-00000000 The [arg1] on system [arg2] cleared by user [arg3]. Explanation: This message is for the use case where a Management Controller Event Log on a system is cleared by a user. May also be shown as 4000001400000000 or 0x4000001400000000 Severity: Info Alert Category: none Serviceable: No...
  • Page 302 May also be shown as 4000001900000000 or 0x4000001900000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0025 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 303 4000001a-00000000 • 4000001c-00000000 4000001a-00000000 DHCP setting changed to [arg1] by user [arg2]. Explanation: This message is for the use case where a user changes the DHCP setting. May also be shown as 4000001a00000000 or 0x4000001a00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0026 SNMP Trap ID:...
  • Page 304 If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 305 4000001f-00000000 • 40000021-00000000 4000001f-00000000 Please ensure that the Management Controller [arg1] is flashed with the correct firmware. The Management Controller is unable to match its firmware to the server. Explanation: This message is for the use case where a Management Controller firmware version does not match the server.
  • Page 306 Alert Category: System - other Serviceable: No CIM Information: Prefix: IMM and ID: 0036 SNMP Trap ID: 22 Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 307 40000025-00000000 • 40000027-00000000 40000025-00000000 The [arg1] on system [arg2] is 75% full. Explanation: This message is for the use case where a Management Controller Event Log on a system is 75% full. May also be shown as 4000002500000000 or 0x4000002500000000 Severity: Info Alert Category: System - Event Log 75% full Serviceable: No...
  • Page 308 Alert Category: System - Other Serviceable: No CIM Information: Prefix: IMM and ID: 0042 SNMP Trap ID: 22 Automatically notify Support: No User response: Reflash the IMM firmware to the latest version. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 309 4000002b-00000000 • 4000002d-00000000 4000002b-00000000 Domain name set to [arg1]. Explanation: Domain name set by user May also be shown as 4000002b00000000 or 0x4000002b00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0043 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 310 May also be shown as 4000003000000000 or 0x4000003000000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0048 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 311 40000031-00000000 • 40000033-00000000 40000031-00000000 IPv6 static IP configuration enabled by user [arg1]. Explanation: IPv6 static address assignment method is enabled by user May also be shown as 4000003100000000 or 0x4000003100000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0049 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 312 May also be shown as 4000003600000000 or 0x4000003600000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0054 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 313 40000037-00000000 • 40000039-00000000 40000037-00000000 ENET[[arg1]] IPv6-LinkLocal:HstName=[arg2], IP@=[arg3] ,Pref=[arg4] . Explanation: IPv6 Link Local address is active May also be shown as 4000003700000000 or 0x4000003700000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0055 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 314 Make sure that the IMM Ethernet over USB interface is enabled. Reinstall the RNDIS or cdc_ether device driver for the operating system. Disable the watchdog. Check the integrity of the installed operating system. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 315 4000003d-00000000 • 4000003f-00000000 4000003d-00000000 Telnet port number changed from [arg1] to [arg2] by user [arg3]. Explanation: A user has modified the telnet port number May also be shown as 4000003d00000000 or 0x4000003d00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0061 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 316 May also be shown as 4000004200000000 or 0x4000004200000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0066 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 317 40000043-00000000 • 40000045-00000000 40000043-00000000 SNMP Agent port number changed from [arg1] to [arg2] by user [arg3]. Explanation: A user has modified the SNMP Agent port number May also be shown as 4000004300000000 or 0x4000004300000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0067 SNMP Trap ID: Automatically notify Support: No...
  • Page 318 May also be shown as 4000004800000000 or 0x4000004800000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0072 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 319 40000049-00000000 • 4000004b-00000000 40000049-00000000 SNMP [arg1] enabled by user [arg2] . Explanation: A user enabled SNMPv1 or SNMPv3 or Traps May also be shown as 4000004900000000 or 0x4000004900000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0073 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 320 May also be shown as 4000004e00000000 or 0x4000004e00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0078 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 321 4000004f-00000000 • 40000051-00000000 4000004f-00000000 Date and Time set by user [arg1]: Date=[arg2], Time-[arg3], DST Auto-adjust=[arg4], Timezone=[arg5]. Explanation: A user configured the Date and Time settings May also be shown as 4000004f00000000 or 0x4000004f00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0079 SNMP Trap ID: Automatically notify Support: No...
  • Page 322 May also be shown as 4000005400000000 or 0x4000005400000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0084 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 323 40000055-00000000 • 40000057-00000000 40000055-00000000 Synchronize time setting by user [arg1]: Mode=[arg2], NTPServerHost=[arg3]:[arg4],NTPUpdateFrequency=[arg5]. Explanation: A user configured the Date and Time synchronize settings May also be shown as 4000005500000000 or 0x4000005500000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0085 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 324 May also be shown as 4000005a00000000 or 0x4000005a00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0090 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 325 4000005b-00000000 • 4000005d-00000000 4000005b-00000000 Secure Web services (HTTPS) [arg1] by user [arg2]. Explanation: A user enables or disables Secure web services May also be shown as 4000005b00000000 or 0x4000005b00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0091 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 326 May also be shown as 4000006000000000 or 0x4000006000000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0096 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 327 40000061-00000000 • 40000063-00000000 40000061-00000000 License key for [arg1] removed by user [arg2]. Explanation: A user removes a License Key May also be shown as 4000006100000000 or 0x4000006100000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0097 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 328 May also be shown as 4000006600000000 or 0x4000006600000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0102 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 329 40000067-00000000 • 40000069-00000000 40000067-00000000 User [arg1] role set to [arg2]. Explanation: A user account role assigned May also be shown as 4000006700000000 or 0x4000006700000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0103 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 330 May also be shown as 4000006c00000000 or 0x4000006c00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0108 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 331 4000006d-00000000 • 4000006f-00000000 4000006d-00000000 Management Controller [arg1]: Configuration saved to a file by user [arg2]. Explanation: A user saves a Management Controller configuration to a file. May also be shown as 4000006d00000000 or 0x4000006d00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0109 SNMP Trap ID: Automatically notify Support: No...
  • Page 332 May also be shown as 4000007200000000 or 0x4000007200000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0114 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 333 40000073-00000000 • 40000075-00000000 40000073-00000000 The maximum power cap value changed from [arg1] watts to [arg2] watts. Explanation: Maximum Power Cap value changed May also be shown as 4000007300000000 or 0x4000007300000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0115 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 334 May also be shown as 4000007800000000 or 0x4000007800000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0120 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 335 40000079-00000000 • 4000007b-00000000 40000079-00000000 Static Power Savings mode has been turned on by user [arg1]. Explanation: Static Power Savings mode turned on by user May also be shown as 4000007900000000 or 0x4000007900000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0121 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 336 May also be shown as 4000007e00000000 or 0x4000007e00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0126 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 337 4000007f-00000000 • 40000081-00000000 4000007f-00000000 Power cap throttling occurred. Explanation: Power cap throttling occurrred May also be shown as 4000007f00000000 or 0x4000007f00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0127 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 338 CIM Information: Prefix: IMM and ID: 0132 SNMP Trap ID: 22 Automatically notify Support: No User response: Attempt to flash the IMM firmware to the same level on all nodes. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 339 May also be shown as 4000008700000000 or 0x4000008700000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0135 SNMP Trap ID: Automatically notify Support: Yes User response: IBM Support will address the problem. Appendix A. Integrated management module 2.1 (IMM2.1) error messages...
  • Page 340 SNMP Trap ID: 22 Automatically notify Support: No User response: Turn off the server and disconnect it from the power source. You must disconnect the server from ac power to reset the IMM. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 341 4000008b-00000000 • 80010202-0701ffff 2. After 45 seconds, reconnect the server to the power source and turn on the server. Retry the operation. 4000008b-00000000 One or more of the Storage Management IP addresses has changed. Explanation: This message is for the use case where an IP address for the Storage Management has changed May also be shown as 4000008b00000000 or 0x4000008b00000000 Severity: Info Alert Category: System - IMM Network event...
  • Page 342 User response: Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board. Replace the failing fan. (n = fan number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 343 80010204-1d03ffff • 80010204-1d05ffff 80010204-1d03ffff Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. (Fan 3A/3B Tach) Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted. May also be shown as 800102041d03ffff or 0x800102041d03ffff Severity: Error Alert Category: Critical - Fan Failure Serviceable: Yes...
  • Page 344 User response: Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board. Replace the failing fan. (n = fan number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 345 80010204-1d08ffff • 80010701-0f01ffff 80010204-1d08ffff Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. (Fan 8A/8B Tach) Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted. May also be shown as 800102041d08ffff or 0x800102041d08ffff Severity: Error Alert Category: Critical - Fan Failure Serviceable: Yes...
  • Page 346 Check the ambient temperature. You must be operating within the specifications (see Server Features and specifications for more information). Make sure that the heat sink for microprocessor n. (Trained technician only) Replace system board. RAID Amb Temp : RR PCI1 Amb Temp : IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 347 80010701-1002ffff • 80010701-1003ffff 80010701-1002ffff Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted. (PCI 2 Amb Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. May also be shown as 800107011002ffff or 0x800107011002ffff Severity: Warning Alert Category: Warning - Temperature Serviceable: Yes...
  • Page 348 May also be shown as 800107011402ffff or 0x800107011402ffff Severity: Warning Alert Category: Warning - Temperature Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0490 SNMP Trap ID: 12 Automatically notify Support: No User response: Reduce the temperature. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 349 80010701-1403ffff • 80010701-1404ffff Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. 80010701-1403ffff Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted. (DIMM AB VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted.
  • Page 350 Automatically notify Support: No User response: Reduce the temperature. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 351 80010701-2d01ffff • 80010701-3701ffff 80010701-2d01ffff Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted. (PCH Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. May also be shown as 800107012d01ffff or 0x800107012d01ffff Severity: Warning Alert Category: Warning - Temperature Serviceable: Yes...
  • Page 352 Ensure the air baffle is installed correctly. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 353 80010901-1001ffff • 80010901-1002ffff 80010901-1001ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted. (PCI 1 Amb Temp) Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109011001ffff or 0x800109011001ffff Severity: Error Alert Category: Critical - Temperature Serviceable: Yes...
  • Page 354 Ensure the air baffle is installed correctly. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 355 80010901-1401ffff • 80010901-1402ffff 80010901-1401ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted. (CPU1 VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109011401ffff or 0x800109011401ffff Severity: Error Alert Category: Critical - Temperature Serviceable: Yes...
  • Page 356 Ensure the air baffle is installed correctly. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 357 80010901-1405ffff • 80010901-1406ffff 80010901-1405ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted. (DIMM EF VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109011405ffff or 0x800109011405ffff Severity: Error Alert Category: Critical - Temperature Serviceable: Yes...
  • Page 358 SNMP Trap ID: 0 Automatically notify Support: No User response: Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 359 80010902-0701ffff • 80010b01-0f01ffff 80010902-0701ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted. Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109020701ffff or 0x800109020701ffff Severity: Error Alert Category: Critical - Voltage Serviceable: Yes...
  • Page 360 SNMP Trap ID: 0 Automatically notify Support: No User response: Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 361 80010b01-1003ffff • 80010b01-1401ffff 80010b01-1003ffff Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has asserted. (PCI 3 Amb Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. May also be shown as 80010b011003ffff or 0x80010b011003ffff Severity: Error Alert Category: Critical - Temperature Serviceable: Yes...
  • Page 362 SNMP Trap ID: 0 Automatically notify Support: No User response: Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 363 80010b01-1405ffff • 80010b01-2d01ffff 80010b01-1405ffff Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has asserted. (DIMM EF VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. May also be shown as 80010b011405ffff or 0x80010b011405ffff Severity: Error Alert Category: Critical - Temperature Serviceable: Yes...
  • Page 364 May also be shown as 800300122301ffff or 0x800300122301ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0509 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 365 80030108-1301ffff • 8003010f-2101ffff 80030108-1301ffff Sensor [SensorElementName] has asserted. (PS Heavy Load) Explanation: This message is for the use case when an implementation has detected a Sensor has asserted. May also be shown as 800301081301ffff or 0x800301081301ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0508 SNMP Trap ID:...
  • Page 366 CIM Information: Prefix: PLAT and ID: 0520 SNMP Trap ID: 12 Automatically notify Support: No User response: Check the microprocessor installed is Intel E5-2690. Reduce the ambient temperature under 27 Celsius degree. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 367 SNMP Trap ID: 60 Automatically notify Support: No User response: Check the IBM support site for service bulletins or firmware updates that apply to this GPT error. Set the UEFI setting DISK GPT Recovery to Automatic. Replace the corrupt disk.
  • Page 368 Complete the administrative tasks that require the TPM physical presence switch to be in the ON position. Restore the physical presence switch to the OFF position. Reboot the system. (Trained technician only) If the error continues, replace the planar. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 369 80070128-2e01ffff • 80070201-0301ffff 80070128-2e01ffff Sensor [SensorElementName] has transitioned from normal to non-critical state. (ME Recovery) Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to non-critical from normal. May also be shown as 800701282e01ffff or 0x800701282e01ffff Severity: Warning Alert Category: Warning - Other Serviceable: Yes...
  • Page 370 If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. (Trained technician only) Replace the system board. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 371 80070204-0a01ffff • 80070208-0a01ffff 80070204-0a01ffff Sensor [SensorElementName] has transitioned to critical from a less severe state. (PS 1 Fan Fault) Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702040a01ffff or 0x800702040a01ffff Severity: Error Alert Category: Critical - Fan Failure...
  • Page 372 80070208-0a02ffff • 8007020d-2582ffff Use the IBM Power Configurator utility to ensure current system power consumption is under limitation. For more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/resources/ powerconfig.html. Replace power supply n. (n = power supply number) 80070208-0a02ffff Sensor [SensorElementName] has transitioned to critical from a less severe state.
  • Page 373 8007020f-2201ffff • 80070214-2201ffff 8007020f-2201ffff Sensor [SensorElementName] has transitioned to critical from a less severe state. (TXT ACM Module) Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 8007020f2201ffff or 0x8007020f2201ffff Severity: Error Alert Category: Critical - Other Serviceable: Yes...
  • Page 374 Make sure the microprocessor 2 expansion board is installed correctly (see Installing the microprocessor 2 expansion board). (Trained technician only) Replace microprocessor 2. (Trained technician only) Replace microprocessor 2 expansion board. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 375 8007021b-0302ffff • 80070228-2e01ffff 8007021b-0302ffff Sensor [SensorElementName] has transitioned to critical from a less severe state. (CPU 2 QPILinkErr) Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 8007021b0302ffff or 0x8007021b0302ffff Severity: Error Alert Category: Critical - Other Serviceable: Yes...
  • Page 376 Check the ambient temperature. You must be operating within the specifications (see Server Features and specifications for more information). Make sure that the heat sink for microprocessor n. (Trained technician only) Replace microprocessor n. (n = microprocessor number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 377 User response: If the specified sensor is PS n 12V OC Fault, complete the following steps until the problem is solved: Use the IBM Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/resources/powerconfig.html.
  • Page 378 User response: If the specified sensor is PS n 12V OC Fault, complete the following steps until the problem is solved: Use the IBM Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/resources/powerconfig.html.
  • Page 379 80070614-2201ffff • 80080128-2101ffff 80070614-2201ffff Sensor [SensorElementName] has transitioned to non-recoverable. (TPM Phy Pres Set) Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to non-recoverable. May also be shown as 800706142201ffff or 0x800706142201ffff Severity: Error Alert Category: Critical - Other Serviceable: Yes...
  • Page 380 Make sure that the fan n connectors on the system board are not damaged. Make sure that the fans are correctly installed. Reseat the fans. Replace the fans. (n = fan number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 381 800b010a-1e82ffff • 800b0309-1301ffff 800b010a-1e82ffff Redundancy Lost for [RedundancySetElementName] has asserted. (Fan Zone 2) Explanation: This message is for the use case when Redundancy Lost has asserted. May also be shown as 800b010a1e82ffff or 0x800b010a1e82ffff Severity: Error Alert Category: Critical - Fan Failure Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0802 SNMP Trap ID: 11...
  • Page 382 But a system shutdown may happen anyway if the power load is too great. Reduce the total power consumption by removing newly added or unused options like drives or adaptors. Use the IBM Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/resources/powerconfig.html.
  • Page 383 800b050a-1e81ffff • 800b050a-1e82ffff 800b050a-1e81ffff Non-redundant:Insufficient Resources for [RedundancySetElementName] has asserted. (Fan Zone 1) Explanation: This message is for the use case when a Redundancy Set has transitioned to Non- redundant:Insufficient Resources. May also be shown as 800b050a1e81ffff or 0x800b050a1e81ffff Severity: Error Alert Category: Critical - Fan Failure Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0810...
  • Page 384 Update the firmware (UEFI and IMM) to the latest level (Updating the firmware). Run the DSA program. Reseat the adapter. Replace the adapter. (Trained technician only) Replace microprocessor n. (Trained technician only) Replace the system board. (n = microprocessor number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 385 806f0007-0302ffff • 806f0008-0a01ffff 806f0007-0302ffff [ProcessorElementName] has Failed with IERR. (CPU 2) Explanation: This message is for the use case when an implementation has detected a Processor Failed - IERR Condition. May also be shown as 806f00070302ffff or 0x806f00070302ffff Severity: Error Alert Category: Critical - CPU Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0042...
  • Page 386 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0162 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 387 806f000d-0401ffff • 806f000d-0403ffff 806f000d-0401ffff The Drive [StorageVolumeElementName] has been added. (Drive 1) Explanation: This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0401ffff or 0x806f000d0401ffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0162...
  • Page 388 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0162 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 389 806f000d-0407ffff • 806f000d-0409ffff 806f000d-0407ffff The Drive [StorageVolumeElementName] has been added. (Drive 7) Explanation: This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0407ffff or 0x806f000d0407ffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0162...
  • Page 390 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0162 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 391 806f000d-040dffff • 806f000f-220101ff 806f000d-040dffff The Drive [StorageVolumeElementName] has been added. (Drive 13) Explanation: This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d040dffff or 0x806f000d040dffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0162...
  • Page 392 IMM message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of the Information Center for the appropriate user response. Firmware Error : Sys Boot Status : IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 393 806f000f-220104ff • 806f000f-22010aff 806f000f-220104ff The System [ComputerSystemElementName]has encountered a motherboard failure. (ABR Status) Explanation: This message is for the use case when an implementation has detected that a fatal motherboard failure in the system. May also be shown as 806f000f220104ff or 0x806f000f220104ff Severity: Error Alert Category: Critical - Other Serviceable: Yes...
  • Page 394 IMM message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of the Info Center for the appropriate user response. Firmware Error : Sys Boot Status : IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 395 806f000f-2201ffff • 806f001e-2201ffff 806f000f-2201ffff The System [ComputerSystemElementName] encountered a POST Error. (ABR Status) Explanation: This message is for the use case when an implementation has detected a Post Error. May also be shown as 806f000f2201ffff or 0x806f000f2201ffff Severity: Error Alert Category: Critical - Other Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0184 SNMP Trap ID: 50...
  • Page 396 Remove both adapters. Replace the riser card. (Trained service technicians only) Replace the system board. One of PCI Error : IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 397 806f0021-2c01ffff • 806f0021-3001ffff 806f0021-2c01ffff Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. (ML2 Card Fault) Explanation: This message is for the use case when an implementation has detected a Fault in a slot. May also be shown as 806f00212c01ffff or 0x806f00212c01ffff Severity: Error Alert Category: Critical - Other Serviceable: Yes...
  • Page 398 Replace the affected adapters. Replace the riser card. (Trained service technicians only) Replace the system board. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 399 806f0023-2101ffff • 806f0107-0301ffff 806f0023-2101ffff Watchdog Timer expired for [WatchdogElementName]. (IPMI Watchdog) Explanation: This message is for the use case when an implementation has detected a Watchdog Timer Expired. May also be shown as 806f00232101ffff or 0x806f00232101ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0368 SNMP Trap ID:...
  • Page 400 If the power-on LED is not lit and the power-supply error LED is lit, replace power supply n. If both the power-on LED and the power-supply error LED are not lit, see Power problems for more information. (n = power supply number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 401 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 402 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 403 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 404 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 405 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 406 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 407 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 408 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 409 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 410 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 411 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 412 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 413 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 414 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 415 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 416 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 417 806f010d-0400ffff • 806f010d-0401ffff 806f010d-0400ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 0) Explanation: This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0400ffff or 0x806f010d0400ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes...
  • Page 418 Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 419 806f010d-0404ffff • 806f010d-0405ffff 806f010d-0404ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 4) Explanation: This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0404ffff or 0x806f010d0404ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes...
  • Page 420 Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 421 806f010d-0408ffff • 806f010d-0409ffff 806f010d-0408ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 8) Explanation: This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0408ffff or 0x806f010d0408ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes...
  • Page 422 Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 423 806f010d-040cffff • 806f010d-040dffff 806f010d-040cffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 12) Explanation: This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d040cffff or 0x806f010d040cffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes...
  • Page 424 CIM Information: Prefix: PLAT and ID: 0224 SNMP Trap ID: 50 Automatically notify Support: No User response: Reseat the microprocessor, and then restart the server. Replace microprocessor n. (n = microprocessor number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 425 806f011b-0701ffff • 806f011b-0c01ffff 806f011b-0701ffff The connector [PhysicalConnectorElementName] has encountered a configuration error. (Front USB) Explanation: This message is for the use case when an implementation has detected an Interconnect Configuration Error. May also be shown as 806f011b0701ffff or 0x806f011b0701ffff Severity: Error Alert Category: Critical - Other Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0266...
  • Page 426 May also be shown as 806f01251001ffff or 0x806f01251001ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0392 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 427 806f0125-1002ffff • 806f0207-0301ffff 806f0125-1002ffff [ManagedElementName] detected as absent. (PCI Riser 2) Explanation: This message is for the use case when an implementation has detected a Managed Element is Absent. May also be shown as 806f01251002ffff or 0x806f01251002ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0392 SNMP Trap ID:...
  • Page 428 Run the DSA program. Reseat the adapter. Replace the adapter. (Trained technician only) Replace microprocessor n. (Trained technician only) Replace the system board. (n = microprocessor number) One of the CPUs : IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 429 806f020d-0400ffff • 806f020d-0401ffff 806f020d-0400ffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 0) Explanation: This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0400ffff or 0x806f020d0400ffff Severity: Warning Alert Category: System - Predicted Failure Serviceable: Yes...
  • Page 430 Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive backplane. (n = hard disk drive number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 431 806f020d-0404ffff • 806f020d-0405ffff 806f020d-0404ffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 4) Explanation: This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0404ffff or 0x806f020d0404ffff Severity: Warning Alert Category: System - Predicted Failure Serviceable: Yes...
  • Page 432 Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive backplane. (n = hard disk drive number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 433 806f020d-0408ffff • 806f020d-0409ffff 806f020d-0408ffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 8) Explanation: This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0408ffff or 0x806f020d0408ffff Severity: Warning Alert Category: System - Predicted Failure Serviceable: Yes...
  • Page 434 Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive backplane. (n = hard disk drive number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 435 806f020d-040cffff • 806f020d-040dffff 806f020d-040cffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 12) Explanation: This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d040cffff or 0x806f020d040cffff Severity: Warning Alert Category: System - Predicted Failure Serviceable: Yes...
  • Page 436 CIM Information: Prefix: PLAT and ID: 0100 SNMP Trap ID: Automatically notify Support: No User response: Reconnect the power cords. Check power supply n LED. See Power-supply LEDs for more information. (n = power supply number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 437 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 438 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 439 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 440 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 441 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 442 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 443 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 444 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 445 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 446 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 447 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 448 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 449 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 450 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 451 10 seconds before restarting the server. Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Manually re-enable all affected DIMMs.
  • Page 452 May also be shown as 806f030d0402ffff or 0x806f030d0402ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0170 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 453 806f030d-0403ffff • 806f030d-0405ffff 806f030d-0403ffff Hot Spare enabled for [ComputerSystemElementName]. (Drive 3) Explanation: This message is for the use case when an implementation has detected a Hot Spare has been Enabled. May also be shown as 806f030d0403ffff or 0x806f030d0403ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0170...
  • Page 454 May also be shown as 806f030d0408ffff or 0x806f030d0408ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0170 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 455 806f030d-0409ffff • 806f030d-040bffff 806f030d-0409ffff Hot Spare enabled for [ComputerSystemElementName]. (Drive 9) Explanation: This message is for the use case when an implementation has detected a Hot Spare has been Enabled. May also be shown as 806f030d0409ffff or 0x806f030d0409ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0170...
  • Page 456 SNMP Trap ID: 50 Automatically notify Support: No User response: Check the device driver. Reinstall the device driver. Update all device drivers to the latest level. Update the firmware (UEFI and IMM). IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 457 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 458 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 459 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 460 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 461 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 462 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 463 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 464 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 465 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 466 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 467 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 468 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 469 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 470 Make sure that the installed microprocessors are compatible with each other. (Trained technician only) Reseat microprocessor n. (Trained technician only) Replace microprocessor n. (n = microprocessor number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 471 806f0507-0302ffff • 806f0507-2584ffff 806f0507-0302ffff [ProcessorElementName] has a Configuration Mismatch. (CPU 2) Explanation: This message is for the use case when an implementation has detected a Processor Configuration Mismatch has occurred. May also be shown as 806f05070302ffff or 0x806f05070302ffff Severity: Error Alert Category: Critical - CPU Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0062...
  • Page 472 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 473 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 474 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 475 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 476 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 477 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 478 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 479 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 480 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 481 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 482 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 483 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 484 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 485 806f050d-0401ffff • 806f050d-0402ffff 806f050d-0401ffff Array [ComputerSystemElementName] is in critical condition. (Drive 1) Explanation: This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0401ffff or 0x806f050d0401ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0174...
  • Page 486 Make sure that the SAS cable is connected correctly. Replace the SAS cable. Check backplane cable connection. Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 487 806f050d-0405ffff • 806f050d-0406ffff 806f050d-0405ffff Array [ComputerSystemElementName] is in critical condition. (Drive 5) Explanation: This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0405ffff or 0x806f050d0405ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0174...
  • Page 488 Make sure that the SAS cable is connected correctly. Replace the SAS cable. Check backplane cable connection. Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 489 806f050d-0409ffff • 806f050d-040affff 806f050d-0409ffff Array [ComputerSystemElementName] is in critical condition. (Drive 9) Explanation: This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0409ffff or 0x806f050d0409ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0174...
  • Page 490 Make sure that the SAS cable is connected correctly. Replace the SAS cable. Check backplane cable connection. Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 491 If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. Make sure that the adapter is supported. For a list of supported optional devices, see http://www.ibm.com/ systems/info/x86servers/serverproven/compat/us/.
  • Page 492 Make sure that the installed microprocessors are compatible with each other (see Installing a microprocessor and heat sink for information about microprocessor requirements). Update the server firmware to the latest level (see Updating the firmware). (Trained technician only) Replace the incompatible microprocessor. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 493 806f0607-0302ffff • 806f0607-2584ffff 806f0607-0302ffff An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName] has asserted. (CPU 2) Explanation: This message is for the use case when an SM BIOS Uncorrectable CPU complex error has asserted. May also be shown as 806f06070302ffff or 0x806f06070302ffff Severity: Error Alert Category: Critical - CPU Serviceable: Yes...
  • Page 494 Make sure that the SAS cable is connected correctly. Replace the SAS cable. Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 495 806f060d-0401ffff • 806f060d-0402ffff 806f060d-0401ffff Array [ComputerSystemElementName] has failed. (Drive 1) Explanation: This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d0401ffff or 0x806f060d0401ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0176 SNMP Trap ID: 5...
  • Page 496 Make sure that the SAS cable is connected correctly. Replace the SAS cable. Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 497 806f060d-0405ffff • 806f060d-0406ffff 806f060d-0405ffff Array [ComputerSystemElementName] has failed. (Drive 5) Explanation: This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d0405ffff or 0x806f060d0405ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0176 SNMP Trap ID: 5...
  • Page 498 Make sure that the SAS cable is connected correctly. Replace the SAS cable. Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 499 806f060d-0409ffff • 806f060d-040affff 806f060d-0409ffff Array [ComputerSystemElementName] has failed. (Drive 9) Explanation: This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d0409ffff or 0x806f060d0409ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0176 SNMP Trap ID: 5...
  • Page 500 Make sure that the SAS cable is connected correctly. Replace the SAS cable. Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 501 806f060d-040dffff • 806f070c-2002ffff 806f060d-040dffff Array [ComputerSystemElementName] has failed. (Drive 13) Explanation: This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d040dffff or 0x806f060d040dffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0176 SNMP Trap ID: 5...
  • Page 502 CIM Information: Prefix: PLAT and ID: 0126 SNMP Trap ID: 41 Automatically notify Support: No User response: Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 503 806f070c-2006ffff • 806f070c-2008ffff 806f070c-2006ffff Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 6) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2006ffff or 0x806f070c2006ffff Severity: Error Alert Category: Critical - Memory Serviceable: Yes...
  • Page 504 CIM Information: Prefix: PLAT and ID: 0126 SNMP Trap ID: 41 Automatically notify Support: No User response: Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 505 806f070c-200cffff • 806f070c-200effff 806f070c-200cffff Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 12) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c200cffff or 0x806f070c200cffff Severity: Error Alert Category: Critical - Memory Serviceable: Yes...
  • Page 506 CIM Information: Prefix: PLAT and ID: 0126 SNMP Trap ID: 41 Automatically notify Support: No User response: Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 507 806f070c-2012ffff • 806f070c-2014ffff 806f070c-2012ffff Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 18) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2012ffff or 0x806f070c2012ffff Severity: Error Alert Category: Critical - Memory Serviceable: Yes...
  • Page 508 CIM Information: Prefix: PLAT and ID: 0126 SNMP Trap ID: 41 Automatically notify Support: No User response: Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 509 806f070c-2018ffff • 806f070d-0400ffff 806f070c-2018ffff Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 24) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2018ffff or 0x806f070c2018ffff Severity: Error Alert Category: Critical - Memory Serviceable: Yes...
  • Page 510 May also be shown as 806f070d0403ffff or 0x806f070d0403ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0178 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 511 806f070d-0404ffff • 806f070d-0406ffff 806f070d-0404ffff Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 4) Explanation: This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0404ffff or 0x806f070d0404ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 512 May also be shown as 806f070d0409ffff or 0x806f070d0409ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0178 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 513 806f070d-040affff • 806f070d-040cffff 806f070d-040affff Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 10) Explanation: This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d040affff or 0x806f070d040affff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 514 Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0450 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. ROM Recovery : IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 515 806f0807-0301ffff • 806f0807-2584ffff 806f0807-0301ffff [ProcessorElementName] has been Disabled. (CPU 1) Explanation: This message is for the use case when an implementation has detected a Processor has been Disabled. May also be shown as 806f08070301ffff or 0x806f08070301ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0061 SNMP Trap ID:...
  • Page 516 If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. (Trained technician only) Replace the system board. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 517 806f0813-2584ffff • 806f090c-2001ffff 806f0813-2584ffff A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (CPUs) Explanation: This message is for the use case when an implementation has detected a Bus Uncorrectable Error. May also be shown as 806f08132584ffff or 0x806f08132584ffff Severity: Error Alert Category: Critical - Other Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0240...
  • Page 518 CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22 Automatically notify Support: No User response: Reseat the DIMM, and then restart the server. Replace DIMM n. (n = DIMM number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 519 806f090c-2005ffff • 806f090c-2007ffff 806f090c-2005ffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 5) Explanation: This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2005ffff or 0x806f090c2005ffff Severity: Warning Alert Category: System - Other Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22...
  • Page 520 CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22 Automatically notify Support: No User response: Reseat the DIMM, and then restart the server. Replace DIMM n. (n = DIMM number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 521 806f090c-200bffff • 806f090c-200dffff 806f090c-200bffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 11) Explanation: This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c200bffff or 0x806f090c200bffff Severity: Warning Alert Category: System - Other Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22...
  • Page 522 CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22 Automatically notify Support: No User response: Reseat the DIMM, and then restart the server. Replace DIMM n. (n = DIMM number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 523 806f090c-2011ffff • 806f090c-2013ffff 806f090c-2011ffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 17) Explanation: This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2011ffff or 0x806f090c2011ffff Severity: Warning Alert Category: System - Other Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22...
  • Page 524 CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22 Automatically notify Support: No User response: Reseat the DIMM, and then restart the server. Replace DIMM n. (n = DIMM number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 525 806f090c-2017ffff • 806f0a07-0301ffff 806f090c-2017ffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 23) Explanation: This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2017ffff or 0x806f090c2017ffff Severity: Warning Alert Category: System - Other Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22...
  • Page 526 Make sure that ambient temperature is within the specifications. If a fan has failed, complete the action for a fan failure. Replace DIMM n. (n = DIMM number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 527 806f0a0c-2002ffff • 806f0a0c-2003ffff 806f0a0c-2002ffff An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2002ffff or 0x806f0a0c2002ffff Severity: Error Alert Category: Critical - Temperature...
  • Page 528 Make sure that ambient temperature is within the specifications. If a fan has failed, complete the action for a fan failure. Replace DIMM n. (n = DIMM number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 529 806f0a0c-2006ffff • 806f0a0c-2007ffff 806f0a0c-2006ffff An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 6) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2006ffff or 0x806f0a0c2006ffff Severity: Error Alert Category: Critical - Temperature...
  • Page 530 Make sure that ambient temperature is within the specifications. If a fan has failed, complete the action for a fan failure. Replace DIMM n. (n = DIMM number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 531 806f0a0c-200affff • 806f0a0c-200bffff 806f0a0c-200affff An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 10) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c200affff or 0x806f0a0c200affff Severity: Error Alert Category: Critical - Temperature...
  • Page 532 Make sure that ambient temperature is within the specifications. If a fan has failed, complete the action for a fan failure. Replace DIMM n. (n = DIMM number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 533 806f0a0c-200effff • 806f0a0c-200fffff 806f0a0c-200effff An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 14) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c200effff or 0x806f0a0c200effff Severity: Error Alert Category: Critical - Temperature...
  • Page 534 Make sure that ambient temperature is within the specifications. If a fan has failed, complete the action for a fan failure. Replace DIMM n. (n = DIMM number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 535 806f0a0c-2012ffff • 806f0a0c-2013ffff 806f0a0c-2012ffff An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 18) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2012ffff or 0x806f0a0c2012ffff Severity: Error Alert Category: Critical - Temperature...
  • Page 536 Make sure that ambient temperature is within the specifications. If a fan has failed, complete the action for a fan failure. Replace DIMM n. (n = DIMM number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 537 806f0a0c-2016ffff • 806f0a0c-2017ffff 806f0a0c-2016ffff An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 22) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2016ffff or 0x806f0a0c2016ffff Severity: Error Alert Category: Critical - Temperature...
  • Page 538 CIM Information: Prefix: PLAT and ID: 0244 SNMP Trap ID: 50 Automatically notify Support: No User response: Reseat the microprocessor, and then restart the server. Replace microprocessor n. (n = microprocessor number) IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 539 806f0a13-0302ffff • 81010202-0701ffff 806f0a13-0302ffff A Fatal Bus Error has occurred on system [ComputerSystemElementName]. (CPU 2 PECI) Explanation: This message is for the use case when an implementation has detected a Bus Fatal Error. May also be shown as 806f0a130302ffff or 0x806f0a130302ffff Severity: Error Alert Category: Critical - Other Serviceable: Yes...
  • Page 540 Alert Category: Critical - Fan Failure Serviceable: No CIM Information: Prefix: PLAT and ID: 0481 SNMP Trap ID: 11 Automatically notify Support: No User response: No action; information only. Fan 3B Tach : IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 541 81010204-1d04ffff • 81010204-1d06ffff 81010204-1d04ffff Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. (Fan 4A Tach) Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted. May also be shown as 810102041d04ffff or 0x810102041d04ffff Severity: Info Alert Category: Critical - Fan Failure Serviceable: No...
  • Page 542 Severity: Info Alert Category: Warning - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0491 SNMP Trap ID: 12 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 543 81010701-0f02ffff • 81010701-1002ffff 81010701-0f02ffff Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (REAR BP Temp B) Explanation: This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. May also be shown as 810107010f02ffff or 0x810107010f02ffff Severity: Info Alert Category: Warning - Temperature Serviceable: No...
  • Page 544 Severity: Info Alert Category: Warning - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0491 SNMP Trap ID: 12 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 545 81010701-1402ffff • 81010701-1404ffff 81010701-1402ffff Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (CPU2 VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. May also be shown as 810107011402ffff or 0x810107011402ffff Severity: Info Alert Category: Warning - Temperature Serviceable: No...
  • Page 546 Severity: Info Alert Category: Warning - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0491 SNMP Trap ID: 12 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 547 81010701-3701ffff • 81010901-0f02ffff 81010701-3701ffff Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (Ambient Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. May also be shown as 810107013701ffff or 0x810107013701ffff Severity: Info Alert Category: Warning - Temperature Serviceable: No...
  • Page 548 Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0495 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. RR PCI3 Amb Temp : IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 549 81010901-1301ffff • 81010901-1402ffff 81010901-1301ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (PSU 1 Amb Temp) Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109011301ffff or 0x810109011301ffff Severity: Info Alert Category: Critical - Temperature Serviceable: No...
  • Page 550 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0495 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 551 81010901-1406ffff • 81010901-3701ffff 81010901-1406ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (DIMM GH VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109011406ffff or 0x810109011406ffff Severity: Info Alert Category: Critical - Temperature Serviceable: No...
  • Page 552 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0499 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 553 81010b01-1001ffff • 81010b01-1003ffff 81010b01-1001ffff Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has deasserted. (PCI 1 Amb Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. May also be shown as 81010b011001ffff or 0x81010b011001ffff Severity: Info Alert Category: Critical - Temperature Serviceable: No...
  • Page 554 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0499 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 555 81010b01-1403ffff • 81010b01-1405ffff 81010b01-1403ffff Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has deasserted. (DIMM AB VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. May also be shown as 81010b011403ffff or 0x81010b011403ffff Severity: Info Alert Category: Critical - Temperature Serviceable: No...
  • Page 556 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0499 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 557 81030006-2101ffff • 81030012-2301ffff 81030006-2101ffff Sensor [SensorElementName] has asserted. (Sig Verify Fail) Explanation: This message is for the use case when an implementation has detected a Sensor has asserted. May also be shown as 810300062101ffff or 0x810300062101ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0508 SNMP Trap ID:...
  • Page 558 Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0509 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. SMM Monitor : IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 559 81070101-0c01ffff • 8107010d-2582ffff 81070101-0c01ffff Sensor [SensorElementName] has deasserted the transition from normal to non-critical state. (Ambient Status) Explanation: This message is for the use case when an implementation has detected that a Sensor has deasserted a transition to non-critical from normal. May also be shown as 810701010c01ffff or 0x810701010c01ffff Severity: Info Alert Category: Warning - Temperature...
  • Page 560 Severity: Info Alert Category: Warning - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0521 SNMP Trap ID: 60 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 561 81070201-0301ffff • 81070202-0701ffff 81070201-0301ffff Sensor [SensorElementName] has transitioned to a less severe state from critical. (CPU 1 OverTemp) Explanation: This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702010301ffff or 0x810702010301ffff Severity: Info Alert Category: Critical - Temperature Serviceable: No...
  • Page 562 Severity: Info Alert Category: Critical - Power Serviceable: No CIM Information: Prefix: PLAT and ID: 0523 SNMP Trap ID: 4 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 563 81070208-0a02ffff • 8107020f-2201ffff 81070208-0a02ffff Sensor [SensorElementName] has transitioned to a less severe state from critical. (PS 2 Therm Fault) Explanation: This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702080a02ffff or 0x810702080a02ffff Severity: Info Alert Category: Critical - Power...
  • Page 564 Severity: Info Alert Category: Critical - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0523 SNMP Trap ID: 50 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 565 8107021b-0301ffff • 81070228-2e01ffff 8107021b-0301ffff Sensor [SensorElementName] has transitioned to a less severe state from critical. (CPU 1 QPILinkErr) Explanation: This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 8107021b0301ffff or 0x8107021b0301ffff Severity: Info Alert Category: Critical - Other Serviceable: No...
  • Page 566 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0525 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 567 8107030d-2582ffff • 81070608-0a02ffff 8107030d-2582ffff Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state. (RAID Vol State) Explanation: This message is for the use case when an implementation has detected that the Sensor transition to non-recoverable from less severe has deasserted. May also be shown as 8107030d2582ffff or 0x8107030d2582ffff Severity: Info Alert Category: Critical - Other...
  • Page 568 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0803 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 569 810b0309-1301ffff • 810b0509-1301ffff 810b0309-1301ffff Non-redundant:Sufficient Resources from Redundancy Degraded or Fully Redundant for [RedundancySetElementName] has deasserted. (Power Resource) Explanation: This message is for the use case when a Redundancy Set has transitioned from Non- redundant:Sufficient Resources. May also be shown as 810b03091301ffff or 0x810b03091301ffff Severity: Info Alert Category: Warning - Redundant Power Supply Serviceable: No...
  • Page 570 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0811 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 571 816f0007-0301ffff • 816f0008-0a01ffff 816f0007-0301ffff [ProcessorElementName] has Recovered from IERR. (CPU 1) Explanation: This message is for the use case when an implementation has detected a Processor Recovered - IERR Condition. May also be shown as 816f00070301ffff or 0x816f00070301ffff Severity: Info Alert Category: Critical - CPU Serviceable: No CIM Information: Prefix: PLAT and ID: 0043...
  • Page 572 Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. Replace the hard disk drive. Make sure that the disk firmware and RAID controller firmware are at the latest level. Check the SAS cable. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 573 816f000d-0401ffff • 816f000d-0402ffff 816f000d-0401ffff The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 1) Explanation: This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0401ffff or 0x816f000d0401ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes...
  • Page 574 Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. Replace the hard disk drive. Make sure that the disk firmware and RAID controller firmware are at the latest level. Check the SAS cable. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 575 816f000d-0405ffff • 816f000d-0406ffff 816f000d-0405ffff The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 5) Explanation: This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0405ffff or 0x816f000d0405ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes...
  • Page 576 Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. Replace the hard disk drive. Make sure that the disk firmware and RAID controller firmware are at the latest level. Check the SAS cable. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 577 816f000d-0409ffff • 816f000d-040affff 816f000d-0409ffff The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 9) Explanation: This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0409ffff or 0x816f000d0409ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes...
  • Page 578 Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. Replace the hard disk drive. Make sure that the disk firmware and RAID controller firmware are at the latest level. Check the SAS cable. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 579 816f000d-040dffff • 816f0013-1701ffff 816f000d-040dffff The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 13) Explanation: This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d040dffff or 0x816f000d040dffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes...
  • Page 580 Severity: Info Alert Category: Critical - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0331 SNMP Trap ID: 50 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 581 816f0021-3001ffff • 816f0021-3003ffff 816f0021-3001ffff Fault condition removed on slot [PhysicalConnectorElementName] on system [ComputerSystemElementName]. (Internal RAID) Explanation: This message is for the use case when an implementation has detected a Fault condition in a slot has been removed. May also be shown as 816f00213001ffff or 0x816f00213001ffff Severity: Info Alert Category: Critical - Other Serviceable: No...
  • Page 582 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0037 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 583 816f0108-0a01ffff • 816f010c-2001ffff 816f0108-0a01ffff [PowerSupplyElementName] has returned to OK status. (Power Supply 1) Explanation: This message is for the use case when an implementation has detected a Power Supply return to normal operational status. May also be shown as 816f01080a01ffff or 0x816f01080a01ffff Severity: Info Alert Category: Critical - Power Serviceable: No...
  • Page 584 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0139 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 585 816f010c-2005ffff • 816f010c-2007ffff 816f010c-2005ffff Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5) Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2005ffff or 0x816f010c2005ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 586 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0139 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 587 816f010c-200bffff • 816f010c-200dffff 816f010c-200bffff Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 11) Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c200bffff or 0x816f010c200bffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 588 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0139 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 589 816f010c-2011ffff • 816f010c-2013ffff 816f010c-2011ffff Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 17) Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2011ffff or 0x816f010c2011ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 590 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0139 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 591 816f010c-2017ffff • 816f010c-2581ffff 816f010c-2017ffff Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 23) Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2017ffff or 0x816f010c2017ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 592 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0167 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 593 816f010d-0403ffff • 816f010d-0405ffff 816f010d-0403ffff The Drive [StorageVolumeElementName] has been enabled. (Drive 3) Explanation: This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0403ffff or 0x816f010d0403ffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0167 SNMP Trap ID: 5...
  • Page 594 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0167 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 595 816f010d-0409ffff • 816f010d-040bffff 816f010d-0409ffff The Drive [StorageVolumeElementName] has been enabled. (Drive 9) Explanation: This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0409ffff or 0x816f010d0409ffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0167 SNMP Trap ID: 5...
  • Page 596 Severity: Info Alert Category: Critical - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0187 SNMP Trap ID: 50 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 597 816f0113-0301ffff • 816f0113-0302ffff 816f0113-0301ffff System [ComputerSystemElementName] has recovered from a bus timeout. (CPU 1 PECI) Explanation: This message is for the use case when an implemenation has detected that a system has recovered from a Bus Timeout. May also be shown as 816f01130301ffff or 0x816f01130301ffff Severity: Info Alert Category: Critical - Other Serviceable: No...
  • Page 598 May also be shown as 816f01250c01ffff or 0x816f01250c01ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0390 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 599 816f0125-1001ffff • 816f0125-2c01ffff 816f0125-1001ffff [ManagedElementName] detected as present. (PCI Riser 1) Explanation: This message is for the use case when an implementation has detected a Managed Element is now Present. May also be shown as 816f01251001ffff or 0x816f01251001ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0390...
  • Page 600 Alert Category: Critical - CPU Serviceable: No CIM Information: Prefix: PLAT and ID: 0045 SNMP Trap ID: 40 Automatically notify Support: No User response: No action; information only. One of the CPUs : IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 601 816f020d-0400ffff • 816f020d-0402ffff 816f020d-0400ffff Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 0) Explanation: This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0400ffff or 0x816f020d0400ffff Severity: Info Alert Category: System - Predicted Failure Serviceable: No...
  • Page 602 Severity: Info Alert Category: System - Predicted Failure Serviceable: No CIM Information: Prefix: PLAT and ID: 0169 SNMP Trap ID: 27 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 603 816f020d-0406ffff • 816f020d-0408ffff 816f020d-0406ffff Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 6) Explanation: This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0406ffff or 0x816f020d0406ffff Severity: Info Alert Category: System - Predicted Failure Serviceable: No...
  • Page 604 Severity: Info Alert Category: System - Predicted Failure Serviceable: No CIM Information: Prefix: PLAT and ID: 0169 SNMP Trap ID: 27 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 605 816f020d-040cffff • 816f0308-0a01ffff 816f020d-040cffff Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 12) Explanation: This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d040cffff or 0x816f020d040cffff Severity: Info Alert Category: System - Predicted Failure Serviceable: No...
  • Page 606 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0137 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 607 816f030c-2003ffff • 816f030c-2005ffff 816f030c-2003ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 3) Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2003ffff or 0x816f030c2003ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 608 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0137 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 609 816f030c-2009ffff • 816f030c-200bffff 816f030c-2009ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 9) Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2009ffff or 0x816f030c2009ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 610 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0137 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 611 816f030c-200fffff • 816f030c-2011ffff 816f030c-200fffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 15) Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c200fffff or 0x816f030c200fffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 612 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0137 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 613 816f030c-2015ffff • 816f030c-2017ffff 816f030c-2015ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 21) Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2015ffff or 0x816f030c2015ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 614 May also be shown as 816f030d0400ffff or 0x816f030d0400ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0171 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 615 816f030d-0401ffff • 816f030d-0403ffff 816f030d-0401ffff Hot spare disabled for [ComputerSystemElementName]. (Drive 1) Explanation: This message is for the use case when an implementation has detected a Hot Spare has been Disabled. May also be shown as 816f030d0401ffff or 0x816f030d0401ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0171...
  • Page 616 May also be shown as 816f030d0406ffff or 0x816f030d0406ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0171 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 617 816f030d-0407ffff • 816f030d-0409ffff 816f030d-0407ffff Hot spare disabled for [ComputerSystemElementName]. (Drive 7) Explanation: This message is for the use case when an implementation has detected a Hot Spare has been Disabled. May also be shown as 816f030d0407ffff or 0x816f030d0407ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0171...
  • Page 618 May also be shown as 816f030d040cffff or 0x816f030d040cffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0171 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 619 816f030d-040dffff • 816f040c-2001ffff 816f030d-040dffff Hot spare disabled for [ComputerSystemElementName]. (Drive 13) Explanation: This message is for the use case when an implementation has detected a Hot Spare has been Disabled. May also be shown as 816f030d040dffff or 0x816f030d040dffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0171...
  • Page 620 May also be shown as 816f040c2004ffff or 0x816f040c2004ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 621 816f040c-2005ffff • 816f040c-2007ffff 816f040c-2005ffff [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 5) Explanation: This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2005ffff or 0x816f040c2005ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID:...
  • Page 622 May also be shown as 816f040c200affff or 0x816f040c200affff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 623 816f040c-200bffff • 816f040c-200dffff 816f040c-200bffff [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 11) Explanation: This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c200bffff or 0x816f040c200bffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID:...
  • Page 624 May also be shown as 816f040c2010ffff or 0x816f040c2010ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 625 816f040c-2011ffff • 816f040c-2013ffff 816f040c-2011ffff [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 17) Explanation: This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2011ffff or 0x816f040c2011ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID:...
  • Page 626 May also be shown as 816f040c2016ffff or 0x816f040c2016ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 627 816f040c-2017ffff • 816f040c-2581ffff 816f040c-2017ffff [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 23) Explanation: This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2017ffff or 0x816f040c2017ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID:...
  • Page 628 Severity: Info Alert Category: Critical - CPU Serviceable: No CIM Information: Prefix: PLAT and ID: 0063 SNMP Trap ID: 40 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 629 816f0507-2584ffff • 816f050c-2002ffff 816f0507-2584ffff [ProcessorElementName] has Recovered from a Configuration Mismatch. (All CPUs) Explanation: This message is for the use case when an implementation has Recovered from a Processor Configuration Mismatch. May also be shown as 816f05072584ffff or 0x816f05072584ffff Severity: Info Alert Category: Critical - CPU Serviceable: No CIM Information: Prefix: PLAT and ID: 0063...
  • Page 630 Severity: Info Alert Category: Warning - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0145 SNMP Trap ID: 43 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 631 816f050c-2006ffff • 816f050c-2008ffff 816f050c-2006ffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 6) Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2006ffff or 0x816f050c2006ffff Severity: Info Alert Category: Warning - Memory Serviceable: No...
  • Page 632 Severity: Info Alert Category: Warning - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0145 SNMP Trap ID: 43 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 633 816f050c-200cffff • 816f050c-200effff 816f050c-200cffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 12) Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c200cffff or 0x816f050c200cffff Severity: Info Alert Category: Warning - Memory Serviceable: No...
  • Page 634 Severity: Info Alert Category: Warning - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0145 SNMP Trap ID: 43 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 635 816f050c-2012ffff • 816f050c-2014ffff 816f050c-2012ffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 18) Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2012ffff or 0x816f050c2012ffff Severity: Info Alert Category: Warning - Memory Serviceable: No...
  • Page 636 Severity: Info Alert Category: Warning - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0145 SNMP Trap ID: 43 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 637 816f050c-2018ffff • 816f050d-0400ffff 816f050c-2018ffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 24) Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2018ffff or 0x816f050c2018ffff Severity: Info Alert Category: Warning - Memory Serviceable: No...
  • Page 638 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0175 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 639 816f050d-0404ffff • 816f050d-0406ffff 816f050d-0404ffff Critical Array [ComputerSystemElementName] has deasserted. (Drive 4) Explanation: This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d0404ffff or 0x816f050d0404ffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0175...
  • Page 640 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0175 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 641 816f050d-040affff • 816f050d-040cffff 816f050d-040affff Critical Array [ComputerSystemElementName] has deasserted. (Drive 10) Explanation: This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d040affff or 0x816f050d040affff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0175...
  • Page 642 Severity: Info Alert Category: Critical - CPU Serviceable: No CIM Information: Prefix: PLAT and ID: 0817 SNMP Trap ID: 40 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 643 816f0607-2584ffff • 816f060d-0400ffff 816f0607-2584ffff An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName] has deasserted. (All CPUs) Explanation: This message is for the use case when an SM BIOS Uncorrectable CPU complex error has deasserted. May also be shown as 816f06072584ffff or 0x816f06072584ffff Severity: Info Alert Category: Critical - CPU Serviceable: No...
  • Page 644 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0177 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 645 816f060d-0404ffff • 816f060d-0406ffff 816f060d-0404ffff Array in system [ComputerSystemElementName] has been restored. (Drive 4) Explanation: This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d0404ffff or 0x816f060d0404ffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No...
  • Page 646 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0177 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 647 816f060d-040affff • 816f060d-040cffff 816f060d-040affff Array in system [ComputerSystemElementName] has been restored. (Drive 10) Explanation: This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d040affff or 0x816f060d040affff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No...
  • Page 648 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0127 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 649 816f070c-2003ffff • 816f070c-2005ffff 816f070c-2003ffff Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 3) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2003ffff or 0x816f070c2003ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 650 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0127 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 651 816f070c-2009ffff • 816f070c-200bffff 816f070c-2009ffff Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 9) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2009ffff or 0x816f070c2009ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 652 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0127 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 653 816f070c-200fffff • 816f070c-2011ffff 816f070c-200fffff Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 15) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c200fffff or 0x816f070c200fffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 654 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0127 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 655 816f070c-2015ffff • 816f070c-2017ffff 816f070c-2015ffff Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 21) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2015ffff or 0x816f070c2015ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 656 May also be shown as 816f070d0400ffff or 0x816f070d0400ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0179 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 657 816f070d-0401ffff • 816f070d-0403ffff 816f070d-0401ffff Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 1) Explanation: This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d0401ffff or 0x816f070d0401ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 658 May also be shown as 816f070d0406ffff or 0x816f070d0406ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0179 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 659 816f070d-0407ffff • 816f070d-0409ffff 816f070d-0407ffff Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 7) Explanation: This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d0407ffff or 0x816f070d0407ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 660 May also be shown as 816f070d040cffff or 0x816f070d040cffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0179 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 661 816f070d-040dffff • 816f0807-0302ffff 816f070d-040dffff Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 13) Explanation: This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d040dffff or 0x816f070d040dffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 662 Severity: Info Alert Category: Critical - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0241 SNMP Trap ID: 50 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 663 816f0813-2584ffff • 816f090c-2002ffff 816f0813-2584ffff System [ComputerSystemElementName]has recovered from an Uncorrectable Bus Error. (CPUs) Explanation: This message is for the use case when an implementation has detected a that a system has recovered from a Bus Uncorrectable Error. May also be shown as 816f08132584ffff or 0x816f08132584ffff Severity: Info Alert Category: Critical - Other Serviceable: No...
  • Page 664 May also be shown as 816f090c2005ffff or 0x816f090c2005ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0143 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 665 816f090c-2006ffff • 816f090c-2008ffff 816f090c-2006ffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 6) Explanation: This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2006ffff or 0x816f090c2006ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 666 May also be shown as 816f090c200bffff or 0x816f090c200bffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0143 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 667 816f090c-200cffff • 816f090c-200effff 816f090c-200cffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 12) Explanation: This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c200cffff or 0x816f090c200cffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 668 May also be shown as 816f090c2011ffff or 0x816f090c2011ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0143 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 669 816f090c-2012ffff • 816f090c-2014ffff 816f090c-2012ffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 18) Explanation: This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2012ffff or 0x816f090c2012ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 670 May also be shown as 816f090c2017ffff or 0x816f090c2017ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0143 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 671 816f090c-2018ffff • 816f0a07-0302ffff 816f090c-2018ffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 24) Explanation: This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2018ffff or 0x816f090c2018ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 672 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0147 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 673 816f0a0c-2004ffff • 816f0a0c-2006ffff 816f0a0c-2004ffff An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 4) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2004ffff or 0x816f0a0c2004ffff Severity: Info Alert Category: Critical - Temperature...
  • Page 674 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0147 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 675 816f0a0c-200affff • 816f0a0c-200cffff 816f0a0c-200affff An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 10) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c200affff or 0x816f0a0c200affff Severity: Info Alert Category: Critical - Temperature...
  • Page 676 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0147 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 677 816f0a0c-2010ffff • 816f0a0c-2012ffff 816f0a0c-2010ffff An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 16) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2010ffff or 0x816f0a0c2010ffff Severity: Info Alert Category: Critical - Temperature...
  • Page 678 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0147 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 679 816f0a0c-2016ffff • 816f0a0c-2018ffff 816f0a0c-2016ffff An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 22) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2016ffff or 0x816f0a0c2016ffff Severity: Info Alert Category: Critical - Temperature...
  • Page 680 If the problem persists and there is no other CPU with the same error indication, replace the system board. (Trained technician only) Replace the system board (see Removing the system board and Replacing the system board). (n = microprocessor number) IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 681: Appendix B. Uefi/Post Diagnostic Codes

    Perform the steps in the order shown until the problem is solved. After you perform all of the actions that are described in this field, if you cannot solve the problem, contact IBM Support. Booting server to F1 setup menu In additional to the normal process in booting the server to the F1 setup menu (pressing F1 when <F1 Setup>...
  • Page 682 Verify that the Processor’s are installed in the correct sockets according to the service information for this product. If not, correct that problem. Check IBM support site for an applicable service bulletin or UEFI firmware update that applies to this processor error.
  • Page 683 User response: Complete the following steps: Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
  • Page 684 User response: Complete the following steps: Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
  • Page 685 I.3808004 • I.3818003 I.3808004 [I.3808004] Explanation: The IMM System Event log (SEL) is full. IPMI System Event Log is Full Severity: Info User response: Complete the following steps: Use the IMM Web Interface to clear the event log. If IMM communication is unavailable, use F1 Setup to access System Event Logs Menu and Choose Clear IMM System Event Log and Restart Server.
  • Page 686 Severity: Info User response: Complete the following steps: Check the IBM support site for an applicable service bulletin or firmware update that applies to this error. Reboot the system. If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
  • Page 687 Severity: Error User response: Complete the following steps: Check IBM support site for an applicable service bulletin or UEFI firmware update that applies to this Processor error. (Trained service technician only) If there are multiple Processor’s, swap Processor’s to move affected Processor to another Processor socket and retry.
  • Page 688 User response: Complete the following steps: Check the IBM support site for an applicable service bulletin or firmware update that applies to this error. (Trained service technician only) If there are multiple Processor’s, swap Processor’s to move affected Processor to another Processor socket and retry.
  • Page 689 Severity: Error User response: Complete the following steps: Check the IBM support site for an applicable service bulletin or firmware update that applies to this error. Update the UEFI image. (Trained service technician only) Replace the system board. S.3028002 [S.3028002]...
  • Page 690 CMOS battery for 30 seconds to clear CMOS contents. Verify that the system boots. Then, re-install the options one at a time to locate the problem. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error. Update the UEFI firmware.
  • Page 691 Explanation: A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault Detected, System halted Severity: Error User response: Complete the following steps: Check IBM support site for an applicable service bulletin or firmware update that applies to this error. Update the UEFI image. Replace the system board. S.3108007 [S.3108007]...
  • Page 692 User response: Complete the following steps: Check IBM support site for an applicable service bulletin or firmware update that applies to this memory error. If the node has recently been installed, moved, serviced, or upgraded, verify that the DIMM is properly seated and visually verify that there is no foreign material in any DIMM connector on that memory channel.
  • Page 693 If problem follows a moved DIMM to a different memory channel, replace that DIMM. Check the IBM support site for an applicable service bulletin or firmware update that applies to this memory error.
  • Page 694 Check the log for a separate error related to an associated PCIe device and resolve that error. Check the IBM support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 695 Automated Boot Recovery, Booting Backup UEFI Image Severity: Warning User response: Complete the following steps: Check the IBM support site for an applicable service bulletin or firmware update that applies to this error. Update the primary UEFI image. Replace the system board.
  • Page 696 No action required. The system will reboot at the end of POST. If the problem persists, switch to the backup UEFI image or update the current UEFI image. Replace the system board. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 697 Reset the IMM from the CMM. Use the CMM to remove auxilliary power from the compute node. This will reboot the compute node. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error. Update the UEFI Firmware.
  • Page 698 W.3938002 [W.3938002] Explanation: A boot configuration error has been detected. Boot Configuration Error Severity: Warning User response: Complete the following steps: F1 Setup -> Save Settings. Retry OOB configuration update. IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 699 580A4 event denoting detected change in DIMM population that could be related to this problem.) Check the IBM support site for an applicable firmware update that applies to this memory error. The release notes will list the known problems the update addresses.
  • Page 700 User response: Complete the following steps: If the system was recently installed, moved, or serviced, make sure the battery is properly seated. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error. Replace the CMOS battery.

  • Page 701: Appendix C. Dsa Diagnostic Test Results

    Latest level of BMC/IMM 405-001-000 BRCM:TestMIIRegisters Test Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM © Copyright IBM Corp. 2014...
  • Page 702 BRCM:TestInterrupt Test Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 703 BRCM:TestLoopbackMAC Test Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 405-006-000 BRCM:TestLoopbackPhysical Test Passed Explanation: The test passed. Severity: Event...
  • Page 704 BRCM:TestEEPROM Test Aborted Explanation: The EEPROM test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 705 Explanation: The internal memory test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 405-804-000 BRCM:TestInterrupt Test Aborted Explanation: The interrupt test was canceled.
  • Page 706 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 707 2. Rerun the test. 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 405-902-000 BRCM:TestEEPROM Test Failed Explanation: A failure was detected while testing non-volatile RAM.
  • Page 708 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 709 2. Rerun the test. 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 405-906-000 BRCM:TestLoopbackPhysical Test Failed Explanation: A failure was detected during the loopback test at the physical layer.

  • Page 710: Dsa Brocade Test Results

    218-000-000 Brocade:MemoryTest Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 711 Brocade:ExternalLoopbackTest Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 218-002-000 Brocade:SerdesLoopbackTest Passed Explanation: The test passed. Severity: Event Serviceable: No...
  • Page 712 218-006-000 Brocade:InternalLoopbackTest Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 713 Brocade:MemoryTest Aborted Explanation: The test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 218-801-000 Brocade:ExternalLoopbackTest Aborted Explanation: The test was canceled. Severity: Warning...
  • Page 714 Brocade:SerdesEthLoopbackTest Aborted Explanation: The test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 715 User response: Complete the following steps: 1. Rerun the test. 2. Verify whether the firmware is at proper level. 3. Rerun the test. 4. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website Latest level of DSA...
  • Page 716 2. Verify whether the firmware is at proper level. 3. Rerun the test. 4. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 717 1. Check or replace SFP/cable. 2. Rerun the test. 3. Verify whether the firmware is at proper level. 4. Rerun the test. 5. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website Latest level of DSA...

  • Page 718: Dsa Checkpoint Panel Test Results

    2. Verify that the Baseboard Management Controller (BMC) is working. 3. Run the test again. 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 719: Dsa Cpu Stress Test Results

    180-901-000 • 089-000-000 Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 180-901-000 Check-point Panel Test Failed Explanation: Check-point Panel Test Failed. Operator reported incorrect display. Severity: Error Serviceable: Yes Recoverable: No Automatically notify Support: No User response: Complete the following steps: 1.
  • Page 720 4. Check system firmware level and upgrade if necessary. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found in reference to this system type at the IBM Support website. 5. Run the test again.
  • Page 721 Explanation: CPU Stress Test Aborted. Memory size is insufficient to run the test. At least 1GB is required. Severity: Warning Serviceable: Yes Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 089-804-000 CPU Stress Test Aborted Explanation: CPU Stress Test Aborted. User pressed Ctrl-C.

  • Page 722: Dsa Emulex Adapter Test Results

    ELXUCNA: ELXUCNA: NIC LED(Beacon)Test Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 723 Explanation: Loopback testing at the MAC layer was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 516-801-000 ELXUCNA: NIC PHY LoopBackTest Aborted Explanation: Loopback testing at the physical layer was canceled.
  • Page 724 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 725: Dsa Exa Port Ping Test Results

    3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM DSA EXA port ping test results The following messages can result when you run the EXA port ping test.
  • Page 726 3. Make sure that DSA and BIOS/uEFI are at the latest level. 4. If the problem remains, contact your technical-service representative. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 727: Dsa Hard Drive Test Results

    3. Check scalability cables for loose connections. 4. Replace the scalability cable(s) for specified port(s). 5. If the problem remains, contact your technical-service representative. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM DSA hard drive test results The following messages can result when you run the hard drive test.
  • Page 728 3. Verify the firmware is at the latest level. 4. Rerun the test. 5. If the problem remains, contact your technical-support representative. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 729: Dsa Intel Network Test Results

    IANet:Registers Test Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 406-001-000 IANet:EEPROM Test Passed Explanation: The test passed. Severity: Event...
  • Page 730 IANet:Registers Test Aborted Explanation: Registers test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 731 IANet:EEPROM Test Aborted Explanation: EEPROM test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 406-802-000 IANet:FIFO Test Aborted Explanation: FIFO test was canceled. Severity: Warning...
  • Page 732 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 733 2. Rerun the test. 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 406-903-000 IANet:Interrupts Test Failed Explanation: A failure was detected during the Interrupt test.

  • Page 734: Dsa Lsi Hard Drive Test Results

    LSIESG:DiskDefaultDiagnostic Test Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 735: Dsa Mellanox Adapter Test Results

    1. Check cable connections. 2. Rerun the test. 3. Verify whether the firmware is at the latest level. 4. Rerun the test. 5. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website Latest level of DSA...
  • Page 736 MLNX:MLNX_DiagnosticTestEthernetPort Test Aborted Explanation: Port Test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 737 MLNX:MLNX_DiagnosticTestIBPort Test Aborted Explanation: Port Test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 408-900-000 MLNX:MLNX_DiagnosticTestEthernetPort Test Failed Explanation: Port Test Failed. Severity: Error...

  • Page 738: Dsa Memory Isolation Test Results

    Explanation: Quick/Full Memory Test CPU 2 Passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 739 Explanation: Quick/Full Memory Test CPU 3 Passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 201-000-004 Standalone Memory Test Passed Explanation: Quick/Full Memory Test CPU 4 Passed.
  • Page 740 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 741 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 742 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 743 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 744 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 745 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 746 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 747 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 748 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 749 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 750 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 751 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 752 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 753 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 754 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 755 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 756 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 757 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 758 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 759 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 760 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 761 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 762 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 763 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 764 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 765 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 766 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 767 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 768 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 769 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 770 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 771 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 772 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 773 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 774 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 775 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 776 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 777 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 778 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 779 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 780 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 781 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 782 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 783 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 784 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 785 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 786 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 787 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 788 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 789 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 790 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 791 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 792 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 793 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 794 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 795 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 796 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 797 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 798 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 799 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 800 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 801 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 802 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 803 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 804 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 805 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 806 7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 807 6. Make sure that all DIMMs are enabled in the Configuration/Setup Utility program. 7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 201-901-002 Standalone Memory Test Failed Explanation: Memory Diagnostics Test Failed.

  • Page 808: Dsa Memory Stress Test Results

    202-000-000 MemStr Test Passed Explanation: Test Passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 809 6. Run the memory diagnostic to identify the specific failing DIMM. 7. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 202-802-000 MemStr Test Aborted Explanation: Memory size is insufficient to run the test.
  • Page 810 8. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 811: Dsa Nvidia Gpu Test Results

    6. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM DSA Nvidia GPU test results The following messages can result when you run the Nvidia GPU test.
  • Page 812 Nvidia::DiagnosticServiceProvider::Matrix Test Passed Explanation: Nvidia GPU Matrix test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 813 Explanation: Nvidia GPU Binomial test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 409-800-000 NVIDIA User Diagnostic Test Aborted Explanation: NVIDIA User Diagnostic test was canceled.
  • Page 814 Explanation: Nvidia GPU Binomial test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 815 4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of system issues can cause diagnostic failure. 5. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website...
  • Page 816 4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of system issues can cause diagnostic failure. 5. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 817: Dsa Optical Drive Test Results

    4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of system issues can cause diagnostic failure. 5. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website...
  • Page 818 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 819 1. Wait for the system activity to cease 2. Run the test again 3. Turn off and restart the system. 4. Run the test again. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 215-804-000 Optical Drive Test Aborted Explanation: Optical Drive Test Aborted.
  • Page 820 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 821: Dsa System Management Test Results

    5. Run the test again. 6. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM DSA system management test results The following messages can result when you run the system management test.
  • Page 822 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 823 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 824 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 825 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 826 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 827 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 828 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 829 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 830 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 831 3. Run the test again. 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 166-907-001 IMM I2C Test Failed Explanation: IMM Indicates failure in LM75--Thermal Sensor bus (BUS 6).

  • Page 832: Dsa Tape Drive Test Results

    Tape Test Passed Explanation: Tape Test Passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 833 6. Rerun the test after upgrading to the latest firmware level. 7. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 264-902-000 Tape Test Failed Explanation: Tape Test Failed.
  • Page 834 6. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 835 6. Run the test again. 7. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 264-906-000 Tape Test Failed Explanation: Tape Test Failed.
  • Page 836 1. Make sure that medium is present. 2. Clean the tape drive using the appropriate cleaning media and install new media. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 837: Appendix D. Getting Help And Technical Assistance

    Appendix D. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. Use this information to obtain additional information about IBM and IBM products, determine what to do if you experience a problem with your IBM system or optional device, and determine whom to call for service, if it is necessary.

  • Page 838: Using The Documentation

    The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates.

  • Page 839: Creating A Personalized Support Web Page

    Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with your IBM products. For more information about Support Line and other IBM services, see http://www.ibm.com/services or see http://www.ibm.com/planetwide for...
  • Page 840 IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 841: Notices

    Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.

  • Page 842: Trademarks

    Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at http://www.ibm.com/ legal/us/en/copytrade.shtml. Adobe and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

  • Page 843: Particulate Contamination

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.

  • Page 844: Documentation Format

    In the request, be sure to include the publication part number and title. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.

  • Page 845: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 846: European Union Emc Directive Conformance Statement

    Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.

  • Page 847: Japan Vcci Class A Statement

    914-499-1900 Der verantwortliche Ansprechpartner des Herstellers in der EU ist: IBM Deutschland GmbH Technical Regulations, Abteilung M372 IBM-Allee 1, 71139 Ehningen, Germany Telephone: +49 7032 15 2941 Email: lugi@de.ibm.com Generelle Informationen: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse...

  • Page 848: Japan Electronics And Information Technology Industries Association (Jeita) Statement

    This is for any areas other than home. Russia Electromagnetic Interference (EMI) Class A statement People's Republic of China Class A electronic emission statement IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 849: Taiwan Class A Compliance Statement

    Taiwan Class A compliance statement Notices...
  • Page 850 IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 851: Power Cord Safety Statement

    Power cord safety statement Attention: Use No. 26 AWG or larger UL-listed or CSA certified telecommunication line cord. © Copyright IBM Corp. 2014...
  • Page 852 IBM System x3550 M5 Type 5463: Installation and Service Guide...

  • Page 853: Index

    DSA Portable 66, 77 backup firmware external 27 DSA Preboot 66, 77 starting 46 internal 27 DSA, sending data to IBM 125, 822 battery holder, RAID adapter contamination, particulate and removing 138 gaseous 827 drive activity LED 18 replacing 139...
  • Page 854 17 DVD drive activity 18 adapter updating 53 Ethernet activity 20 removing 138 IBM Taiwan product service 823 FPGA heartbeat 71 replacing 139 hard disk drive activity 18 IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 855 89, 101 PCI riser-card 72 installing 121 procedure, checkout 65 power-supply 69 out-of-band 108 product service, IBM Taiwan 823 system board 30 publications legacy operating system online 1 requirement 39 product data 1 License Agreement for Machine Code 6...
  • Page 856 39 holder 139 Setup and Installation CD 35 RAID controller 187 using 38 SAS/SATA controller 187 ServerGuide CD 1 Taiwan Class A electronic emission security bezel 246 statement 833 IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 857 United States FCC Class A notice 829 Universal Serial Bus (USB) problems 101 UpdateXpress 35, 47 updating DMI/SMBIOS data 57 firmware 35 IBM Systems Director 53 server configuration 125 Systems Director, IBM 53 Universal Unique Identifier (UUID) 55 connector 18...
  • Page 858 IBM System x3550 M5 Type 5463: Installation and Service Guide...
  • Page 860 Part Number: 00FL592 Printed in USA (1P) P/N: 00FL592...

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