IBM System x3350 Type 4192 Problem Determination And Service Manual page 226

Table 8. DSA diagnostic messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 3, "Parts listing, System x3350 Type 4192 and 4193 server," on page 45 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained
service technician.
Message
number Component
215-904-xxx Optical drive
217-000-000 Hard Drive
217-800-000 Hard Drive
217-900-000 Hard Drive
208
IBM System x3350 Type 4192 and 4193: Problem Determination and Service Guide
Test State
Self-Test Failed
Drive Self Test Pass
Drive Self Test Abort
Drive Self Test Failed
Description Action
A read error
1. Insert a new CD or DVD into the drive
occurred.
and wait for 15 seconds for the media
to be recognized.
2. Run the test again.
3. Check the drive cabling for loose or
broken connections at both ends or
damage to the cable. Replace the cable
if it is damaged.
4. Run the test again.
5. For additional troubleshooting
information, see the "Troubleshooting
CD and DVD drive issues" site at
http://www.ibm.com/support/
docview.wss?uid=psg1MIGR-41559.
6. Run the test again.
7. Replace the optical drive.
8. Run the test again.
9. If the problem remains, collect the data
from the DSA event log and send it to
IBM Service. For information about
contacting and sending data to IBM
Service, see http://www.ibm.com/
support/docview.wss?uid=psg1SERV-
CALL.
The test passed. N/A
The test was N/A
canceled.
The hard drive
1. Check cable connections.
self-test detected
2. Rerun the test.
a failure.
3. Verify the firmware is at the latest level.
Rerun the test. If the problem remains,
contact your IBM technical-support
representative.