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Serial port problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a
trained service technician.
Symptom
The number of serial ports that
are identified by the operating
system is less than the number
of installed serial ports.
A serial device does not work.
ServerGuide problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The ServerGuide Setup and
Installation CD will not start.
™
The ServeRAID
Manager
program cannot view all
installed drives, or the operating
system cannot be installed.
The operating-system
installation program
continuously loops.
58
System x3100 Type 4348: Installation Guide
Action
1. Make sure that:
v Each port is assigned a unique address in the Configuration/Setup Utility
program and none of the serial ports is disabled.
v The serial port adapter (if one is present) is seated correctly.
2. Reseat the serial port adapter.
3. Replace the failing serial port adapter.
1. Make sure that:
v The device is compatible with the server.
v The serial port is enabled and is assigned a unique address.
v The device is connected to the correct connector (see "Connecting the
cables" on page 27).
2. Reseat the following components:
a. Failing serial device
b. Serial cable
c. (Trained service technician only) System board
3. Replace the components listed in step 2 one at a time, in the order shown,
restarting the server each time.
Action
1. Make sure that the server supports the ServerGuide program and has a
startable (bootable) DVD drive.
2. If the startup (boot) sequence settings have been changed, make sure that the
DVD drive is first in the startup sequence.
3. If more than one DVD drive is installed, make sure that only one drive is set as
the primary drive. Start the CD from the primary drive.
1. Make sure that the hard disk drive is connected correctly.
2. Make sure that the SAS hard disk drive cables are securely connected.
Make more space available on the hard disk.
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