IBM System x3350 Type 4192 Problem Determination And Service Manual page 146

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3350 Type 4192 and 4193 server," on page 45 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
1807 A system board PCI device did not respond
or has been disabled by user.
1962 A hard disk drive does not contain a valid
boot sector.
2462 Video configuration error.
3001 SMART failure predicted on hard disk drive.
3003 SMART command execution failure on hard
disk drive.
3005 Current hard disk configuration doesn't
support SMART function.
128
IBM System x3350 Type 4192 and 4193: Problem Determination and Service Guide
Action
1. Run the configuration/Setup Utility program,
select Devices and I/O Ports, and make sure
that the device is enabled.
2. Reseat each adapter.
Note: If an error LED is lit on an adapter, reseat
that adapter first; if no LEDs are lit, reseat each
adapter one at a time, restarting the server each
time, to isolate the failing adapter.
3. (Trained service technician only) Replace the
system board
1. Run the Configuration/Setup Utility program,
select Load Default Settings and save the
settings.
2. Make sure that a startable operating system is
installed.
3. Run the hard disk drive diagnostic tests.
4. Reseat the following components:
a. Hard disk drive
b. Hard disk drive backplane cable or backplate
cables
5. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Hot-swap models) Hard disk drive cables
b. Hard disk drive
c. Hard disk drive backplane or backplate
d. (Trained service technician only) System
board
1. (Trained service technician) Reseat the system
board.
2. (Trained service technician only) Replace the
system board.
Replace the hard disk drive.
Replace the hard disk drive.
Replace the hard disk drive.