Troubleshooting Procedures - Ricoh B089 Service Manual

TROUBLESHOOTING PROCEDURES

2.2 TROUBLESHOOTING PROCEDURES
Use the following procedures to determine whether the machine or another part of
the network is causing the problem.
Communication
Route
1.
General LAN
2.
1.
2.
Between IFAX and
PC
3.
1.
Between machine
2.
and e-mail server
3.
Between machine
and e-mail server
1.
Between e-mail
server and internet
IFAX
Item
Connection with the • Check that the LAN cable
LAN
• Check that the LEDs on
• Check that other devices
LAN activity
Network settings on • Check the network
the PC
Check that PC can • Use the "ping" command
connect with the
machine
• Check the LAN
LAN settings in the
machine
• Check if there is an IP
LAN settings in the • Check the LAN
machine
• Check if there is an IP
• Make sure that the
E-mail account on
the server
• Check that the account
E-mail server • Make sure that the client
E-mail account on • Make sure that the PC
the Server
• Check that the account
Action
is connected to the
machine.
the hub are lit.
connected to the LAN can
communicate through the
LAN.
settings on the PC.
on the PC to contact the
machine.
parameters
address conflict with other
PCs.
parameters
address conflict with other
PCs.
machine can log into the
e-mail server.
and password stored in
the server are the same
as in the machine.
devices which have an
account in the server can
send/receive e-mail.
can log into the e-mail
server.
and password stored in
the server are the same
as in the machine.
2-6
Remarks
• Is the IP address
registered in the TCP/IP
properties in the network
setup correct? Check the
IP address with the
administrator of the
network.
• At the MS-DOS prompt,
type ping then the IP
address of the machine,
then press Enter.
• Use the "Network"
function in the User Tools.
• If there is an IP address
conflict, inform the
administrator.
• Use the "Network"
function in the User Tools.
• If there is an IP address
conflict, inform the
administrator.
• Ask the administrator to
check.
• Ask the administrator to
check.
• Send a test e-mail with
the machine's own
number as the
destination. The machine
receives the returned e-
mail if the communication
is performed successfully.
• Ask the administrator to
check.
SM