Trouble Shooting Checklist; Abnormal Flame Pattern - Rinnai RIB2310MN Operation & Installation Manual

TROUBLE SHOOTING CHECKLIST

Use the following chart to help determine whether a service call is required, however if you are unsure about the
way your heater is operating, contact Rinnai or your local agent.
Condition
Probable
Cause
Not plugged in or turned off
Mains power failure
(Initial Install) Air in gas pipe
Air in hose
Ignition failure
Flat battery for remote control
Gas supply turned off
Gas escape
Inadequate flue system
Insufficient gas pressure
Log Misalignment
Normal operation
Normal operation
Normal operation
Heat switch not activated
Possible fan fault
Controller display blank
Control Panel Operation
**
Controller Not Synchronised
Only applicable when optional remote controller is used.
*

ABNORMAL FLAME PATTERN

Each Rinnai Flame Fire heater has a distinct flame pattern. The flame should look the same every time you start
your heater, after an initial warm up period of approximately 15 minutes.
Abnormal flame performance and/or pattern can indicate a problem with your heater, such as blocked gas injectors,
incorrectly installed / inadequate flue system or the artificial logs/burn media may have shifted from when the heater
was first installed.
There are some warning signs that could indicate a problem. If any of the signs below occur, please contact Rinnai.
NORMAL FLAME PATTERN
Key signs of abnormal flame performance:
• Appliance turns 'OFF' soon after start up and does not relight.
• Flame appears overly orange-yellow.
• Flame appears either very short or very long.
• Flame only burns part way across the burner.
• Severe soot building up on the inside of the glass and logs.
• Continuous unusual smell from the appliance.
• Continued difficulty or delay in establishing a flame.
Rinnai Australia
CARE AND MAINTENANCE
Fault
*
ABNORMAL FLAME PATTERN
Fault
Condition
Plug in power cord and turn power 'ON'.
Re-ignition, when power restored.
Installer to purge air from gas supply.
Repeat Ignition procedure.
Repeat Ignition procedure.
Replace remote control battery.
Turn gas supply on at the meter or cylinder.
Isolate gas supply, call Rinnai.
Call Rinnai.
Call Rinnai.
Call Rinnai.
No action is required.
Fan not working - fan automatically comes on after
4 minutes not heat switch activated.
Allow heater to warm up.
Allow heater to run on high for 4 minutes.
Call Rinnai.
Replace batteries.
Refer to page 9 for solution.
Refer to page 11 for solution.
Only applicable if the remote controller is programmed.
**
NOTE
20
Simplest Possible
Remedy
SOOT BUILD UP
Be advised that appliances
incorporating a live
effect, and designed
operate with luminous
flames, may exhibit slight
carbon deposition, this is
normal operation.
Sapphire Operation & Installation Manual
fuel
to