Trouble Shooting Checklist - Rinnai RHFE 952 ETRN Operation & Installation Manual

CARE & MAINTENANCE

TROUBLE SHOOTING CHECKLIST

Check the following information to help determine whether a service call is required. However if you are unsure
about the way your heater is operating, or if you have any other faults or problems, please refer to your supplier,
installer or a Rinnai Customer Care Centre Consultant. See back page for Rinnai contact details.
Probable Cause
Not plugged in or turned off
Mains power failure
(Initial Install) Air in gas pipe
Air in hose
Ignition failure
Flat battery for remote control *
Gas supply turned off
Gas escape
Blocked / restricted flue system
Insufficient gas pressure
Log Misalignment
Normal operation
Normal operation
Normal operation
Heat switch not activated
Possible fan fault
Controller display blank
Control panel operation
Controller not synchronised
* Only applicable when remote control is used.
Rinnai
Fault Condition
14
Simplest Possible Remedy
Plug in power cord and turn power 'ON'.
Re-start, once the power has been restored.
Installer to purge air from gas supply.
Repeat Ignition procedure.
Repeat Ignition procedure.
Replace remote control battery.
Turn gas supply on at the meter or cylinder.
Isolate gas supply, call Rinnai.
Call Rinnai.
Call Rinnai.
Call Rinnai.
No action is required.
Fan not working - fan automatically comes on
after 4 minutes i.e. once heat switch is activated.
Allow heater to warm up.
Allow heater to run on high for 4 minutes.
Call Rinnai.
Replace batteries.
Refer to page 10 for solution.
Refer to page 39 for solution
RHFE 952/1253 OIM