Trouble Shooting Checklist; Service - Rinnai 650 Operation Manual

CARE & MAINTENANCE

TROUBLE SHOOTING CHECKLIST

Check the following information to help determine whether a service call is required, however if you are unsure
about the way your heater is operating, or if you have any other faults or problems, please refer to your supplier,
installer or a Rinnai Customer Care Centre Consultant. See back page for Rinnai contact details.
Probable Cause
Not plugged in or turned off
Mains power failure
(Initial Install) Air in gas pipe
Air in hose
Ignition failure
Flat battery for remote control *
Gas supply turned off
Gas escape
Blocked / restricted flue system
Insufficient gas pressure
Log Misalignment
Normal operation
Normal operation
Normal operation
Heat switch not activated
Possible fan fault
Controller display blank
Control panel operation**
Controller not synchronised
* Only applicable when remote control is used.

SERVICE

This appliance does not contain user serviceable parts and MUST ONLY be serviced and repaired by an
authorised person. If the power supply cord or any other component of the heater are damaged, they MUST BE
replaced by Rinnai or a suitably qualified person.
Rinnai has a Service and Spare Parts network with personnel who are fully trained and equipped to give the best
service on your Rinnai appliance.
Rinnai recommends that this appliance be serviced every 2 years. If your appliance requires service, please call
our National Help Line (our contact numbers are on the back cover of this manual).
Service calls for general cleaning, maintenance and wear and tear are not necessarily covered
under the warranty. Service calls of this nature may be chargeable.
NOTE
Faults caused by insufficient gas supply, gas quality, installation errors or operation errors are not
covered by the Rinnai warranty. Refer to separate Warranty Manual for details.
Rinnai
Fault Condition
Only applicable if the remote control is programmed.
14
Simplest Possible Remedy
Plug in power cord and turn power 'ON'.
Re-start, once the power has been restored.
Installer to purge air from gas supply.
Repeat Ignition procedure.
Repeat Ignition procedure.
Replace remote control battery.
Turn gas supply on at the meter or cylinder.
Isolate gas supply, call Rinnai.
Call Rinnai.
Call Rinnai.
Call Rinnai.
No action is required.
Fan not working - fan automatically comes on
after 4 minutes i.e. once heat switch is activated.
Allow heater to warm up.
Allow heater to run on high for 4 minutes.
Call Rinnai.
Replace batteries.
Refer to page 10 for solution.
Refer to page 10 for solution
RDV 600_700ER OM