Table of Contents
Advertisement
CUSTOMER INFORMATION - TROUBLE SHOOTING
Issue 3
SYMPTOM
Burner will not light
Smell of gas
Fan not working
Small soot deposit
Severe soot deposits
forming on Glass or
Logs
Condensation on glass
Streaky lines on glass
Digital Error Message on
Control Panel
• NOTE:
If you have any other faults or problems, please refer to your installer or a Rinnai Customer
Care Centre Consultant on 1300 555 545.
• IMPORTANT:
Do not remove any panels or attempt to carry out any service work other than that mentioned
in the trouble shooting chart.
• SERVICE:
Rinnai has a service and spare parts network with personnel who are fully trained and equipped
to give the best service on your Rinnai appliance.
If your appliance needs service, please ring one of the service contact numbers located on the
back of this instruction booklet.
Rinnai recommends that this appliance should be serviced annually by a qualified service
technician, including inspection of the flue system.
Service calls for general cleaning, maintenance and wear and tear are not necessarily
covered under the warranty. Service calls of this nature may be chargeable.
NOTE
Faults caused by insufficient gas supply, gas quality, installation errors or operation
errors are not covered by the Rinnai warranty. Refer to Warranty Card in this manual.
Royale - Freestanding ETR
POSSIBLE CAUSES
•
No power present
•
No gas present
•
Power cut
•
Ignition failure
•
Leaking gas
•
Heat Switch not activated
•
Normal operation
•
Inadequate flue system
•
Incorrect gas pressure
•
Log misalignment
•
Normal operation
•
Normal operation
•
Electronic fault detected
- 10 -
SOLUTION
•
Ensure power cord is plugged in
and turned on.
•
Ensure gas supply is turned on.
•
Re-ignite when power has been
restored.
•
Repeat lighting procedure (refer
page 2).
•
Turn off gas at meter and call
installer.
•
Allow heater to run on 'HIGH' for
about 15 minutes.
•
No action required.
•
Call Rinnai Service Department
/ Agent.
•
Allow heater to warm up.
•
For cleaning call Rinnai Service
Dept. / Agent.
•
See Error Messages on Page
10.
Issue 3 - ©Rinnai
Hide quick links:
Advertisement
Table of Contents
