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Operation Manual
• For flued applications, this appliance must be installed with a Rinnai supplied flue system.
• Appliance must be installed, commissioned and serviced by a licensed tradesperson in
accordance with these instructions and all applicable local rules and regulations.
• Please retain this manual for future reference.
RIB2310N
NEO
RIB2310L
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Table of Contents
Related Manuals for Rinnai NEO RIB2310N
Summary of Contents for Rinnai NEO RIB2310N
- Page 1 RIB2310N RIB2310L Operation Manual • For flued applications, this appliance must be installed with a Rinnai supplied flue system. • Appliance must be installed, commissioned and serviced by a licensed tradesperson in accordance with these instructions and all applicable local rules and regulations. • Please retain this manual for future reference.
- Page 2 LiMited Warranty Rinnai brings you peace of mind with a 2 year minimum warranty. TERMS AND CONDITIONS 3. Warranty claims may be invalid if not accompanied by details of the installing or 1. During the 24 month period from date of supervising gas fitter’s registration number purchase and subject to clauses 2 and and the gas fitting certification number. 3 below, Rinnai New Zealand Limited (“Rinnai”) will, at its own discretion, either 4. This warranty commences from the date of replace or repair any defective product at purchase. Proof of purchase is required at no charge to the customer. the time of any warranty claim. 2. This warranty covers manufacturing defects 5. Servicing of the product is to be carried out only. This warranty will not apply if (for by a Rinnai authorised service centre. example) the product has been improperly All Rinnai appliances meet or exceed the installed or is otherwise installed contrary safety standards required by New Zealand to manufacturer’s recommendations, has gas and electrical regulations. The company been damaged during or after installation, is constantly improving its products and as...
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Page 3: Table Of Contents
• Provide advice on maintenance, servicing and troubleshooting to ensure optimum performance WarninG Improper installation, adjustment, alteration, service or maintenance can cause property damage, personal injury or loss of life For assistance or additional information contact Rinnai on 0800 RINNAI (0800 746 624). -
Page 4: About Your Rinnai Neo Gas Fireplace
Congratulations on the purchase of your Rinnai Neo gas fireplace. The Neo range combines modern good looks with the latest advances in technology. Impressively it’s the first natural draft fireplace available in New Zealand with a greater than 4-star energy rating across all installations. the intelligent electronic timer remote (etr models only) Convection fan helps to provides unmatched control of your appliance. circulate heat more efficiently. electronic control panel standard on all products. a glass dress guard creates protection without obscuring the view. - Page 5 General description Your Neo is a burning log effect, gas fire with a natural draft combustion system, intended for use with NG and ULPG. The burning log effect is achieved using one single main burner with strategically placed imitation logs and granules. The burner, logs, and granules are contained in a glass fronted, sealed burner box. Temperature control is achieved by pressing the up or down marked arrows on the manual control switch or via the wireless controller/thermostat and timer. This heater has an electronic ignition with intermittent pilot. The pilot is only on when the heater is in operation. Air for combustion is drawn from the room. By-products of combustion are exhausted via the flue discharge vent when installed in a masonry chimney, or when installed in a zero clearance box or as a freestanding unit, through a 100 mm x 150 mm twin skinned flue to the outside of the house. This appliance is modular and consists of an ‘engine’ that is utilised in any of the three configuration types as listed below. Fireplace: Masonry installation The appliance is directly mounted into an existing masonry fire place or a non-combustible masonry enclosure that has a chimney. Zero clearance (mock chimney) installation The appliance is fitted within a zero clearance box then inserted into a wall or other suitable structure. Materials need not be non-combustible. Freestanding installation: Plinth or console The appliance is housed in a decorative fabricated sheet metal box that is intended to be freestanding and not inbuilt.
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Page 6: Safety
WARNING person responsible for their safety. • THE HEATER MUST NOT BE USED IF THE GLASS PANELS ARE DAMAGED • DO NOT MODIFY THIS APPLIANCE • DO NOT CONNECT TO AN LPG GAS CYLINDER INDOORS • DO NOT SPRAY AEROSOLS IN THE vICINITY OF THIS APPLIANCE WHILE IT IS IN OPERATION Children should be supervised at Do not allow anyone to sit, lean or sleep directly in all times to ensure they do not front of the appliance. play with the appliance. Hand or body contact with the appliance The glass dress guard must be fitted to this appliance must be avoided. to reduce the risk from serious burns and no part of it should be permanently removed. Do not allow anyone to post This appliance must not be Do not restrict warm air articles through into the heater. used for any other purpose discharge by placing articles other than heating. in front of the appliance. Rinnai New Zealand Ltd. Neo Operation Manual: 11907-C 03-11... -
Page 7: Safety Devices
Water can cause extensive boards or double adaptors to damage to the appliance and operate this appliance. create an electrocution hazard. Safety devices • Over heat switches: When the heater gets too hot during operation (for example; when the air outlet louvres are blocked), the over heat safety switches will turn off the gas and will only allow the heater to restart when it has cooled down. • Electrical fuse: The electrical circuits are protected by a fuse. • Flame failure sensing system: This device automatically cuts off the gas supply to the heater in the event the heater does not ignite after several attempts—this is to prevent gas building up inside the unit. • Power failure: In the event of a power failure or power cut, the gas valves will automatically close and shut down the unit. Rinnai New Zealand Ltd. Neo Operation Manual: 11907-C 03-11... -
Page 8: Location And Clearances
(dimensions detailed on next page) E - Minimum width for surround B - Mantel depth A - Mantel height from top of glass C - Surround from side of glass Rinnai New Zealand Ltd. Neo Operation Manual: 11907-C 03-11... -
Page 9: Floor Protection
Mantels, surrounds, and hearths for inbuilt installations A mantel and surround are allowed providing they are outside the minimum clearances shown below. Due to the number of different sized Neo frames, the dimensions are taken from the edge of the glass. Mantel height from top of glass 400 mm minimum Mantel depth at A - 400 mm vertical clearance 250 mm maximum For every 50 mm of added mantel depth, there must be an additional 100 mm of vertical clearance. For example; a mantel depth (B) of 350 mm will require 450 mm (A) of vertical clearance. Surround from side of glass 200 mm minimum Surround depth at C - 200 mm side clearance 250 mm maximum Minimum mantel height from floor 910 mm minimum (when heater is mounted on the floor) Minimum width for surround 915 mm minimum Hearth A hearth is not necessary but can be used for decorative purpose or protection of sensitive flooring if required. It must not obscure the front of the fire. Floor protection Heat emanating from this heater may over time affect the appearance of some materials used for flooring, such as, carpet, vinyl, cork or timber. This may be amplified if the air contains cooking vapours or cigarette smoke. To avoid this occurring, it is recommended that a mat be placed in front of this appliance. Rinnai New Zealand Ltd. Neo Operation Manual: 11907-C 03-11... -
Page 10: General Information
The Neo is supplied with a power cord (length 1500 mm) and a 3-pin plug. The standard electrical connection passes through the rear panel, but can also pass through the left and right hand side of the unit by removing the knockout tab from the bottom edge of the front panel. If changing the electrical position, use the rubber grommet from the rear of the appliance for cable protection. Rinnai recommend the heater is plugged into a dedicated 240 v, 10 A earthed power point. The power point must not be located above the heater (potential fire hazard). If the supplied plug and power cord is to be used with an external power point then the power cord will need to be fitted with the supplied grommet. A suitable means of electric isolation must be provided which is adjacent to the appliance and accessible with the appliance installed. The electrical cord is not fire rated and should not come into contact with the unit. If the supply cord is damaged, it must be replaced by a licensed tradesperson. This must be a genuine replacement part available from Rinnai—part number 6765B. On start-up of the appliance the fan will start approximately four minutes after the heater is switched on. This delay is to reduce the amount of cold air being pushed out into the room. On shut-down the fan will stop approximately eight minutes after the heater is switched off. This is to cool the appliance down. installation by a licensed tradesperson Ensure your installer talks to you about the use and care of this appliance and that you understand these instructions. The installer also needs to complete the appliance commissioning sheet (ensures the appliance has been installed in accordance with the installation instructions) and installer details contained within this manual and leave the manual with you. Rinnai New Zealand Ltd. Neo Operation Manual: 11907-C 03-11... -
Page 11: Maintenance And Servicing
For reliable operation Rinnai gas fireplaces, including inspection of the flue system, should be serviced every two years. If they are in a particularly dusty environment or subject to excess lint, for example dog hair or where there are newly laid carpets, then annual servicing would be beneficial. Regular maintenance and servicing is not covered by the Rinnai warranty. Do not attempt to carry out any work on your appliance other than that mentioned in the troubleshooting section. If you have any faults or problems, contact your installer or call Rinnai. Soot deposits Small soot deposits (carbon deposition) on the log set or glass is normal. Significant build up however is not normal and will require a service call. Refer to the Troubleshooting section for further information. tV installation above a fireplace If installing a flat screen Tv above the fire the main issue is heat. Heat from the fire and heat from the flueing components that sit behind the Tv, especially if recessed. The Neo gas fires have a fan that distributes warm air from the top of the appliance out into the room. As warm air is dispersed outwards as opposed to directly upwards, installation of a Tv may be an option. For further information please contact Rinnai or refer to the Neo Installation manual available online at www.rinnai.co.nz. It is up to the home owner to check the Tv installation instructions with the Tv supplier to verify clearances. Some Tv manufacturers have warranty conditions that state a Tv is not to be installed above a fireplace. Rinnai does not accept any responsibility for damage to a Tv resulting from the use of this information. Rinnai New Zealand Ltd. Neo Operation Manual: 11907-C 03-11... -
Page 12: Manual Models: Control Panel Operation
Speed high ON/OFF LED power indicator Increase high Decrease high high The relationship between the flame height and fan speed is preset and cannot be independently adjusted. turning the heater on Press the ON/OFF button once, you will hear the electronic ignition sparker. The electronic ignition stops when the pilot flame is established, the main burner then ignites off the pilot and will go to the highest setting (refer table above). The blue LED power indicator will stay on, indicating the heater is in operation. Flame height may be adjusted after one minute of operation. To change the burner and fan settings press the UP and DOWN arrows to increase or decrease the flame height. turning the heater off Press the ON/OFF button once. The blue LED power indicator will turn off indicating that the appliance is in the OFF position. Rinnai New Zealand Ltd. Neo Operation Manual: 11907-C 03-11... -
Page 13: Etr Models: About Your Wireless Controller
• A suitable distance away from the heater (between 2-10 m) • Ideally 1.5 m from the floor (approximately at chest height when standing) Controller dimensions: H-140 mm, W-80 mm, D-20 mm Batteries Battery type: Two x AA batteries Battery life: Approximately 12 months When the batteries are changed all settings will be lost and the controller will revert back to the initial setup screen. Modes of operation Your Rinnai Neo, when operated using the wireless controller, has three modes of operation (refer p. 18 for further information): 1. Manual mode (set temperature) 2. Automatic mode (programmed timer and temperature) 3. Flame control mode Important The Neo is designed to run as efficiently as possible. When in manual or automatic mode the heater will switch itself off if the room reaches the set temperature, i.e. in smaller rooms that heat up quickly. When this occurs, the flame indicator on your controller will rise and fall every few seconds to indicate the Neo is still operational. The heater will restart once the room temperature falls below the set temperature. ALWAYS check your wireless controller before going to bed or leaving the building to ensure the heater has been switched off. Rinnai New Zealand Ltd. Neo Operation Manual: 11907-C 03-11... - Page 14 UP/DOWN: Changes hours, minutes, day or temperature. OK: Accepts the current function and advances to the next function. Child lock The controller has a built-in child lock function that requires pressing two buttons at the same time. This function cannot be overridden. To turn the controller on, press PWR and OK at the same time. To turn the controller off, press PWR. Start up When turning the appliance on the heater will automatically go to the highest setting for approximately 45 seconds, this is to establish the flame pattern. You can adjust the heater during this period, but there will be a 45 second delay. Over temperature automatic shut off When operating in any of the three modes the heater will automatically shut down if the room temperature exceeds 40 °C for more than three minutes—this is a safety feature. Rinnai New Zealand Ltd. Neo Operation Manual: 11907-C 03-11...
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Page 15: Etr Models: Wireless Controller Programming
MO -> TU -> WE -> THU -> FR -> MO TU WE TH FR -> SA -> SU -> MO TU WE TH FR SA SU A weekday program can be set so the program used is Monday to Friday. Similarly, a weekend program can be set for Saturday to Sunday. Factory default settings (Mon-Sun) If you do nothing to change the programming the default settings (shown below) would be available if you set it to automatic mode. When in this setting, the heater will automatically turn itself off depending on the temperatures set (similar to an air conditioning unit). For example: If the room temperature at 1am falls below 15 °C, the heater will turn on and stay on until the room increases above 15 °C. Time period Start time Temperature Period 1 6:00 am 20 °C Period 2 8:30 am 15 °C Period 3 5:00 pm 21 °C Period 4 10:30 pm 15 °C Rinnai New Zealand Ltd. Neo Operation Manual: 11907-C 03-11... - Page 16 Setting the day of the week 1. Press and release the UP or DOWN buttons to change the day of the week. Scrolling order is as follows: MO -> TU -> WE -> THU -> FR -> MO TU WE TH FR -> SA -> SU -> MO TU WE TH FR SA SU 2. To accept the selected day(s) of the week, press OK. Setting the period starting time After setting the day the AM/PM settings will flash. To set the P1 starting time, press and release the UP or DOWN button for the hour setting. Ensure that the AM/PM is set correctly. To accept press OK. The minute setting will flash, adjust as in step 1 and press OK to accept. Setting the temperature After setting the time period the temperature will flash. Press and release the UP or DOWN button for two seconds to adjust. To accept press OK. Period 1 is now set for the day(s) of the week you have chosen. The LCD will display P2 to indicate P2 which can now be set for the same day(s) of the week. Repeat the programming process for the remaining periods. If you want to check what has been programmed, press P for two seconds and select OK repeatedly to cycle through the settings for each period. The thermostat display can be set to °C or °F. The default is °C. To change between °C and °F, with the controller off, in quick succession, press P > T > T > A/M. Rinnai New Zealand Ltd. Neo Operation Manual: 11907-C 03-11...
- Page 17 Using the Neo for the first time 1. Turn on the power supply at the wall. 2. Press the ON/OFF button on the control panel once. The blue LED power indicator will stay on, indicating the heater is in operation. 3. You can now use your wireless controller to operate the heater. Turning the heater on and off with the wireless controller Press the PWR and OK button at the same time to ignite the heater. This is a safety feature to reduce the chance of young children being able to turn on the unit. Your temperature control range is 7 -32 °C. There is also a setting before 7 °C that is -- °C. This means no set temperature has been programmed. This does not indicate cooling functionality. The lower temperature range is for colder climates where room temperatures could fall below 7 °C Rinnai New Zealand Ltd. Neo Operation Manual: 11907-C 03-11...
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Page 18: Etr Models: Wireless Controller Operation
Flame symbol will correspond to flame setting selected. F1-F7 (lowest to highest). Flame mode Nothing will be displayed in this window when operating in flame mode. DOWN Change between manual, automatic, and flame mode Press and release the A/M button. Rinnai New Zealand Ltd. Neo Operation Manual: 11907-C 03-11... -
Page 19: Gas And Or Electricity Failure During Operation
Gas and or electricity failure during operation Interruption to the electricity or gas supply will turn your heater off. Restart will be required. This is a safety feature to ensure unattended starts do not occur. after interruption to the electricity supply. To restart your heater after the electricity has been restored follow the steps for ‘Turning the heater on’ (p. 11). after interruption to the gas supply The instant the gas supply is interrupted the heater will attempt re-ignition for a period of 60 seconds. If the heater has not started after this period the gas control will go to ‘gas lock-out’ but the fan will remain on to cool the appliance. To restart your heater once the gas has been restored: 1. Ensure there is gas supply to the heater. 2. To reset the gas control turn OFF the heater by pressing the ON/OFF button once. 3. In quick succession (within five seconds) press the ON/OFF button three times (turn ON, then OFF, then ON again). Rinnai New Zealand Ltd. Neo Operation Manual: 11907-C 03-11... -
Page 20: Troubleshooting
Check program periods and AM/PM is correctly set on wrong time controller. Controller display Flat batteries Check batteries are in place correctly or replace with blank new batteries. Heater keeps turning Set room temperature has Normal operation, heater has turned off as the itself off been reached room has reached the set temperature. If you wish to override this and have the heater continually on, revert to flame mode, or increase set temperatures (maximum 32 °C). Blue LED light is Indicates fault mode Press the ON/OFF button on the control panel once on but the heater (the blue LED will flash), press again and the blue LED isn’t going and the will stay on and the heater will attempt to re-ignite. controller doesn’t Your controller should now work. work During installation there will be an initial burning in period where some smoke and smell may be experienced. This is a normal part of the operation. The appliance is fitted with an overheat safety switch. Under overheating conditions this switch will shut off the appliance. If the appliance shuts off repeatedly servicing may be required. Rinnai New Zealand Ltd. Neo Operation Manual: 11907-C 03-11... -
Page 21: Abnormal Flame Pattern
Each Rinnai Flame Fire has a distinct flame pattern. This should look the same every time you start your fire, after an initial warm up period of approximately 20 minutes. Abnormal flame performance and/or pattern can indicate a problem with the fire, such as blocked gas injectors, log movement during installation or incorrect flue installation. There are some warning signs that could indicate a problem. • Unusual smell from the appliance • Continued difficulty or delay in establishing a flame • Flame appears either very short or very long • Flame only burns part way across the burner • Severe soot building up on the inside of the glass door Soot build up Normal flame pattern Abnormal flame pattern If any of the above signs occur, please call Rinnai to discuss. Rinnai New Zealand Ltd. Neo Operation Manual: 11907-C 03-11... -
Page 22: Commissioning
The glass dress guard fitted to this appliance reduces the risk of fire and injury and no part of it should be permanently removed. WARNING Checklist to be completed by a licensed gas fitter 1. Appliance positioned in a suitable location (clearances, combustible clearances, mantels and surrounds etc.). 2. Rinnai flue system installed and tested to ensure effective draw. 3. Gas pressure checked and set. 4. Burn media installed as per instructions. 5. Glass dress guard fitted and customer advised not to remove. 6. Appliance tested for correct operation and to ensure no gas leaks. 7. Customer instructed on operating procedure and safety requirements. 8. Customer advised to service the heater every two years. Rinnai New Zealand Ltd. Neo Operation Manual: 11907-C 03-11... -
Page 23: Installer Details
Company name: Installer name: Address: Phone: Mobile: Certificate of Compliance number for installation: Signed: Date: Rinnai New Zealand Ltd. Neo Operation Manual: 11907-C 03-11... - Page 24 Website: www.rinnai.co.nz All Rinnai appliances meet or exceed the safety standards required by New Zealand gas and electrical regulations. Rinnai is constantly improving its products and as such information and specifications are subject to change or variation without notice.