Epson MR Series Technical Reference Manual

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Technical Reference

Manual

MR Series

English

403308709

EPSON

Rev. I

Table of Contents

Troubleshooting

Summary of Contents for Epson MR Series

Page 1 Technical Reference Manual MR Series English 403308709 EPSON Rev. I...
Page 3: Revision Table
MR Series Technical Reference Manual Revision Table Rev. Page Description Rev. A All pages Newly authorized Rev. B Chapter 5 BIOS updated from 2.06 to 2.08 Added explanation and listing of "touch panel position adjust jig" in "Required Tools". Reason for change: The tool is now supplied for assembling the touch panel assembly.
Page 4 Rev. Page Description 9-24,27,28,37 Added the explanation for disassembly and assemblyof the parts below. -PCI card -Switch cable assembly 9-29 The method of disassembly and assembly the CD/FDD bracket is changed. The changed point. One screw and stopper is added to fix the CD/FDD bracket correctly. Reason for change;...
Page 5 MR Series Technical Reference Manual Rev. Page Description Rev.F 4-73-77 Add the HDD Power Down Settings. 5-1,15,19,20 5-30 5-1,2,15,19 Add the BIOS Ver.2.13.00. 5-20,30 Add the RTC (Real Time Clock). Rev.G v,vii Add the IM-800 with TM Printer Power Supply model.
Page 6 ❏ Neither is any liability assumed for damages resulting from the use of the information contained herein. ❏ Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly...
Page 7: Important Safety Information
If water or other liquid spills into this product, turn off the front power switch, unplug the power cable immediately, and then contact your dealer or an EPSON service center for advice. Continued usage may lead to fire or shock.
Page 8 Do not charge the internal lithium battery or leave it in a hot place such as near a fire or on a heater because it could overheat and ignite. When you dispose of the internal lithium battery, insulate it by wrapping the terminals with tape.
Page 9 Before using a PCI card, it is your responsibility to examine it carefully to confirm whether its specifications conform to the specifications described in this manual. To get the latest information about which PCI board can be used with this product, contact your EPSON dealer.
Page 10: Safety Precautions For The Dm-M820
Adapter produces smoke, a strange odor, or unusual noise. Continued use may lead to fire or electric shock. Contact your dealer or an EPSON service center for advice. The DM-M820 contains a glass panel. If the DM-M820 is dropped or treated roughly, the glass may break.
Page 11: Safety Precautions For The Oi-Mr01 Ac Adapter
If water or other liquid spills into this equipment, unplug the power cable immediately, and then contact your dealer or a SEIKO EPSON service center for advice. Continued usage may lead to fire or shock.
Page 12 CAUTION: Be sure your power cable meets the relevant safety standards and includes a power- system ground terminal (PE terminal). Be sure to use this product only with a DM-M820 LCD unit. Do not connect it to equipment from other manufacturers. Use this product only for its intended application. Improper usage may lead to equipment damage, fire, or shock.
Page 13: About This Manual
Aim of the Manual This manual was created to provide all information necessary for system planning, design, installation, application, and service of the MR series for designers and developers of POS systems and for servicers of the products. Manual Contents...
Page 14: Table Of Contents
Contents Revision Table ................i Important Safety Information .
Page 15 MR Series Technical Reference Manual Chapter 3 Hardware Specifications Hardware Block Diagram for IM-800 ............3-1 DMA .
Page 16 Installation for Windows 98 Locally Procured Edition ..........4-34 Installation Procedure .
Page 17 MR Series Technical Reference Manual Chapter 6 Operation of the IM-800 and the DM-M820 IM-800 Power ................6-1 Force Power Off .
Page 18 Chapter 9 Disassembly and Assembly Disassembly and Assembly of the DM-M820 ........... . 9-2 Determining which procedure to use .
Page 19 MR Series Technical Reference Manual Appendix A Jumper Settings IM-800 Jumper Settings ...............A-1 2.5”HDD Jumper Settings .
Page 20 xviii Rev. I...
Page 21: Features
*1 Applies only with the TM Printer Power Supply model. DM-M820 Features The DM-M820 is an LCD unit designed to be connected to an EPSON PC-POS system. ❏ 800 × 600 dots resolution using a 12.1 inch color TFT LCD ❏...
Page 22: Model Configurations
For the standardmodel 145W ATX Power supply Power Supply Withe the TM Printer 180W ATX Power supply with 24V Power Supply model Speaker With, Without Case Color Epson cool white, Epson dark glay DM-M820 With, Without Touch Panel With, Without Back light 2 lights* Case Color...
Page 23: Part Names For Im-800
MR Series Technical Reference Manual Part Names for IM-800 Front view Ventilation USB ports opening CD/FDD Power HDD LED Power cover switch With CD/FDD cover open FDD eject FDD LED CD-ROM Eject CD-ROM CD-ROM FDD unit button hole drive(option) eject button Rev.
Page 24 Rear Cover Rear cover Rear view(Standard model) COM2 port PCI slot COM3 port DC 12V output AC voltage (for DM-M820) select switch Display Line-out Mic input COM1 port Line-in Mouse AC Inlet port output input Keyboard LPT port Ethernet COM4 port port USB port Rear view(24V model)
Page 25 MR Series Technical Reference Manual Inside view(for the Standard model) Rear Side COM Port Circuit Board Assembly PCI card DIMM Power Supply CD-ROM Drive Speaker (for the Speaker model) Front Side Inside view(for the 24V model) Rear Side COM Port Circuit...
Page 26: Part Names For Dm-M820
Part Names for DM-M820 Model with MSR LCD / touch panel* Function control buttons Adjustment control Power switch Power-On LED Card Slot** MSR unit** LED for MSR** Model without MSR LCD / touch panel* Function control buttons Adjustment control Power switch Power-On LED 1-6 Features and Overview Rev.
Page 27: Rear View
MR Series Technical Reference Manual Rear view LCD stand Stand tab Cable A / Cable B / Cable C / Cable A (with a touch panel and an MSR) Display connector PS/2 keyboard connector for IM-800 DC plug PS/2 keyboard...
Page 28 Cable B (without a touch panel and an MSR) Display connector DC plug Cable C (with a touch panel, without an MSR) Serial port connector DC plug Display connecter AC Adapter (OI-MR01) Power LED AC inlet DC plug Applies only to models with a touch panel. ** Applies only to models with an MSR.
Page 29: Specifications
LINE IN, LINE OUT, microphone terminals DC12V output *5) *8) One (+12V / 3A) for DM-M820 DC 24V output*8) One (+24V / 2A) for EPSON TM Printer Expansion slot PCI slot One slot (PCI version 2.2 compliant) Internal speaker *6)
Page 30 Case Size { 12.4 × 11 × 3.5" } 315(W) × 365(D) × 88(H) mm (including the rear cover) { 12.4 × 14.4 × 3.5" } Color Epson cool white Epson dark gray Environmental Condition: Operating range Storage range conditions Temperature: 5 to 35°C {41 to 95°F}...
Page 31 MR Series Technical Reference Manual DM-M820 Item Specification Size 12.1" Type Color TFT 800 × 600 dots Resolution Color 262,144 colors (Can emulate 16 M color display using the dithering function) Input signal 0.7V p-p, 75 ohm Scanning frequency Horizontal 24 to 69KHz, Vertical 50 to 85 Hz Dot clock frequency Max.
Page 32: Ac Adapter (Oi-Mr01)*
Item Specification Mass Approximately 5.0 kg {3.3 lb} Environmental conditions Condition: Operating range Storage range Temperature: 5 to 35°C {41 to 95°F} –10 to 50°C {14 to 122°F} Humidity (RH): 30 to 80% non-condensing 30 to 90% non-condensing The unit is not water resistant. Others Connection to the IM-800 through an exclusive DC cable.
Page 33: Dimensions
MR Series Technical Reference Manual Dimensions IM-800 315 (W) × 280 (D) × 88 (H) mm { 12.4 × 11 × 3.5" } (excluding the rear cover) Dimensions: 315 (W) × 365 (D) × 88 (H) mm {12.4 × 14.4 × 3.5"} (including the rear cover)
Page 34 Underside of Base The dotted circle is the position and size of the hole in the table required if the DM-M820 is mounted on a table with the cable going down rather than out of the back of the LCD stand. 1-14 Features and Overview Rev.
Page 35: Chapter 2 Setup For The Im-800 And The Dm-M820
MR Series Technical Reference Manual Chapter 2 Setup for the IM-800 and the DM-M820 Setting the AC Voltage for the IM-800 (For the Standard model) If you are using 100-127 V power, set the AC voltage switch to 115. If you are using 200-240 V power, set the AC voltage switch to 230.
Page 36: Installing The Dm-M820
If the IM-800 is placed horizontally with the rear cover installed, attach the rubber feet that are included or leave at least 1 cm {0.4"} of space from the bottom of the rear cover. 1cm or more Installing face Do not put anything that weighs more than 20 kg {44 lb} on the IM-800 when it is installed horizontally.
Page 37: Connecting The Dm-M820
MR Series Technical Reference Manual Connecting the DM-M820 Be sure to unplug the power cable for the IM-800 or PC before you connect the cables for the DM-M820. Connectors on the IM-800 Serial port connectors DC plug Keyboard out Display connector Connector Cables for a DM-M820 with a Touch Panel and MSR ❏...
Page 38: Connector Cables For A Dm-M820 With No Touch Panel And No Msr
Note: If you are using a DM-M820 with a touch panel, be sure to connect the serial port connector to COM1 or COM2. Do not use COM3 or COM4. Also if you are using a DM-M820 with a touch panel, do not install a mouse driver. Installing a mouse driver can prevent the touch panel from working.
Page 39: Connecting Other Peripheral Devices To The Im-800
MR Series Technical Reference Manual With the TM Printer Power Supply model PCI slot COM3 COM2 12 VDC output for DM-M820 Display Line-out Mic input COM1 Line-in Mouse AC Inlet Keyboard Ethernet COM4 Connecting Other Peripheral Devices to the IM-800 These are general instructions for the types of peripherals you may want to use.
Page 40: Keyboard And Mouse
Keyboard and Mouse To use a USB keyboard or mouse under MS-DOS or Windows NT, set USB keyboard support or USB mouse support in the Integral Peripheral section of the BIOS setup. Using a PS/2 mouse To use a PS/2 mouse, you must be sure that USB mouse support in the Integrated Peripheral section of the BIOS is set to Disabled (which is the factory setting).
Page 41: Attaching The Rear Cover
MR Series Technical Reference Manual Attaching the Rear Cover The rear cover makes the back of the system look neat and protects the cables. 1. When you want the cables to exit the top of the rear cover, use pliers to break out the tabs.
Page 42 2-8 Setup for the IM-800 and the DM-M820 Rev. I...
Page 43: Hardware Specifications
MR Series Technical Reference Manual Chapter 3 Hardware Specifications Hardware Block Diagram for IM-800 Main Board I2C Bus Clock VRM 8.5 HDD Power ATX Power Generator DC/DC FDD Power Supply Unit Output Socket 370 ICS9248-9 ISL6524 CD Power DC Jack Power...
Page 44: Dma
The IM-800 supports seven DMA channels. Channels 0, 1, 2, and 3 provide 8-bit data transfers; channels 4, 5, 6, and 7 provide 16-bit data transfers. The IM-800 uses channel 2 for the floppy disk drive controller and releases the other channels to the other devices. The following table lists the DMA channel allocation.
Page 45: Configuration Of Circuit Boards
MR Series Technical Reference Manual Configuration of Circuit Boards Main Board CPU Fan Power Switch System Fan Connector Connector Connector Mouse ATX Connector Keyboard Connector BIOS Parallel COM1 Socket (370-pin) USB x2 Line-Out COM2 Line-In Header Mic-In CD Audio Header...
Page 46: Riser Board
To get the latest information about which PCI board can be used with this product, contact your EPSON dealer. The PCI slot is located on the riser board. 3-4 Hardware Specifications...
Page 47: Power Supply
MR Series Technical Reference Manual The dimensions of installable PCI cards are shown below: <Part mounting face> 106.68 Maximum height of parts: 14.48 (maximum) [Units:mm] Maximum height of parts on the soldering face: 2.67 (maximum) Power Supply The IM-800 has an ATX power supply that switches the AC input by AC voltage select switch and does not have a switch to cut off the AC input.
Page 48: 24V Model
24V model Input voltage/current: 100 - 127 VAC / 4A 200 - 240 VAC / 2A Input frequency: 50 ± 3 Hz / 60 ± 3 Hz Cooling fan: Air intake type, fan rotation speed is automatically changed, depending on the temperature in the power supply unit.
Page 49: Lithium Battery
MR Series Technical Reference Manual Lithium Battery The IM-800 is internally equipped with a Lithium non-rechargeable battery, which supplies the backup voltage to the RTC and the RTC's built-in CMOS RAM (only when the AC power is not supplied). The battery can be exchanged easily because the battery is connected through the socket.
Page 50 3-8 Hardware Specifications Rev. I...
Page 51: Chapter 4 Os And Drivers
The vibration and impact can cause trouble and the failure of the HDD. Operating Systems The following Operating Systems can be used for the IM-800. ❏ Windows 2000 Professional (There is a version preinstalled by EPSON) ❏ Windows XP Professional ❏ Windows 98SE (There is a version preinstalled by EPSON) ❏...
Page 52 Driver CD-ROM for the IM-800 The driver for installing a locally procured OS on the IM-800, the MSR utility for using the MSR of the DM-M820, and drivers for using the peripheral devices are on this CD-ROM. The CD-ROM directory is shown below. Root CDVER.TAG |--- DOS62...
Page 53 MR Series Technical Reference Manual Touch Panel driver CD-ROM for the DM-M820 touch panel model The CD-ROM directory is shown below. Root CDVER.TAG |--- DOS Touch Panel Driver for MS-DOS |--- WIN--- European Touch Panel Driver for Windows98/NT/2000/XP for European...
Page 54: Windows 2000 Pre-Installed Model
Windows 2000 Pre-Installed Model The exclusive EPSON utility and drivers for using IM-800 are pre-installed in the HDD with the pre-installed Windows 2000 Professional. Installation Procedure Windows 2000 Installation When turning on the power supply, the installation starts. Enter the product key of the W2K label pasted on the product.
Page 55 ❏ Intel Network driver ❏ Analog Devices Sound driver ❏ ITE COM3/4 Driver ❏ EPSON DM-MS Series setup utility *1 Version of the Pre-installation HDD To confirm the version of the HDD, see the file HDVER.TAG at the root directory of the boot drive.
Page 56: Directory Configuration
Directory Configuration The root directory of the HDD is structured as follows. |--- Backup |--- Msrcfg Backup of MSR Utility |--- Win |--- Disk1 : Backup of MSR Utility for Windows |--- DOS Backup of MSR Utility for MS-DOS |--- Chipset Chipset driver backup folder |--- Win2000 |--- Network...
Page 57 MR Series Technical Reference Manual 3. The Regional Settings screen is displayed. Make sure the system locale, user locales and keyboard layout are set to United States, then click Next. 4. The Personalize Your Software screen is displayed. Input the Name and Organization, then click Next.
Page 58: Installing The Msr Utility For Windows
2. Pointer Device Properties is displayed. Click the Windows tab. 3. Click the Defaults button on the Double Click Settings group box. Click OK. Installing the MSR Utility for Windows Install the MSR Utility by the following procedure. 1. Start C:\Backup\Msrcfg\ Win\Disk1\SETUP.EXE. 2.
Page 59: Recovering The Os
1. Turn power to the IM-800 off. Turn the main power switch off. Unplug the power cable. 2. If a CD-ROM drive is not already installed, attach a drive to the MR series. 3. Attach to the MR series the HDD unit you'd like to recover.
Page 60 13. The image data exchange dialog will appear. Insert the Windows 2000 CD-ROM 2 of 2 in the CD-ROM drive; then press the OK button. 14. When the prompt below is displayed on the screen, OS recovery work is complete. X:\>_ 15.
Page 61: Windows 98 Pre-Installed Model
MR Series Technical Reference Manual Windows 98 Pre-Installed Model The HDD pre-installed with Windows 98 Second Edition is also pre-installed with the EPSON utility software and drivers dedicated to the IM-800. Languages are English, French, German, Spanish, and Italian. Installation Procedure Windows 98 Installation When turning on the power supply, the installation starts.
Page 62: Directory Configuration
❏ Intel Video driver ❏ Intel Network driver ❏ Analog Devices Sound driver ❏ ITE COM3/4 Driver ❏ EPSON DM-MS Series setup utility *1 Note: *1: These are not installed during the auto installation procedure. Version of the pre-installation HDD To confirm the version of the HDD, see HDVER.TAG in the start-up drive root.
Page 63: Windows 98 Set-Up Procedure
MR Series Technical Reference Manual Windows 98 Set-Up Procedure Windows 98 is set up by using the following procedure: 1. Connect the keyboard and mouse to the IM-800. 2. Turn on the PC to start Windows 98 SE. 3. The Enter Network Password dialog box is displayed. Input the password and click OK.
Page 64: Recovering The Os
5. The confirmation dialog box of the uninstalling is displayed. Select Yes. 6. Uninstalling is completed, and the dialog box is displayed. Click OK. Support Information Select the My Computer icon on the desktop, click the right mouse button and select Properties from the pull down menu.
Page 65 F: Full size of HD. Please push a key of 1 or F._ 5. Execute Start.bat. 6. Following the title “EasyRestore,” the EPSON Logo Startup screen is displayed. Select Continue. 7. After the OS is recovered, set up the OS.
Page 66: Installation For Windows Xp Professional Locally Procured Edition
Installation for Windows XP Professional Locally Procured Edition Installation Procedure If you install Windows XP Professional locally procured edition, follow the steps below. Windows Professional Installation Insert the Windows XP startup disk and CD-ROM; then turn on the IM-800 to perform the setup.
Page 67: Installing The Serial Port Driver
MR Series Technical Reference Manual 4. The [END-USER LICENSE AGREEMENT] screen is displayed. Read it through and confirm contents. If you agree with them, press the F8 key. 5. Select the partition to set up Windows, and press the Enter key. When an unformatted partition is selected, a confirmation screen is displayed.
Page 68: Installing The Touch Panel Driver, Msr Utility And The Other Devices
2. Select [Start Menu] and open the control panel. 3. Select [Printers and Other Hardware] in the control panel. 4. Select [System] in the [See Also]. 5. The System dialog is displayed. Select the [Hardware] tab. 6. Click Device Manager. 7.
Page 69: Installation For Windows 2000 Professional Locally Procured Edition
MR Series Technical Reference Manual Installation for Windows 2000 Professional Locally Procured Edition Installation Procedure If you install Windows 2000 Professional locally procured edition, follow the steps below. Windows 2000 Professional Installation Insert the Windows 2000 startup disk and CD-ROM; then turn on the IM-800 to perform the setup.
Page 70 Setup procedure Windows 2000 is set up by using the following procedure: 1. Connect the keyboard and mouse to the IM-800. 2. Insert the CD-ROM of Windows 2000 in the CD-ROM drive and boot up the system. 3. The Setup Wizard starts, and the Welcome dialog box is displayed. Select [Install a new copy of Windows 2000], and then click Next.
Page 71 MR Series Technical Reference Manual 3. The System Properties dialog box appears. Click the Hardware tab. 4. Click the Device Manager button. 5. The Device Manager dialog box appears. Select the keyboard as shown in the illustration below and click the Properties button in the tool bar. Or right click to show the short-cut menu;...
Page 72: Installing The Intel Chipset Diver
6. The keyboard dialog box appears. Click the Power Management tab. Check the Allow this device to bring the computer out of standby box and click OK. Installing the Intel Chipset Diver This is installed by the exclusive installation program. 1.
Page 73 MR Series Technical Reference Manual 2. The dialog box to confirm copying the file is displayed. Click Yes. 3. The Setup Wizard starts, the License Agreement dialog box is displayed. Select [I accept the terms in the license agreement] and click Next.
Page 74: Installing The Display Driver
7. The confirmation dialog box of the uninstalling is displayed. Select that the [Yes, I want to uninstall this device], and click Next. 8. Uninstalling is completed and the dialog box is displayed. Click Finish. Installing the Display Driver This is installed by the exclusive installation program. 1.
Page 75: Installing The Serial Port Driver
MR Series Technical Reference Manual 8. Uninstalling is completed and the dialog box is displayed. Click Finish. Installing the Serial Port Driver Note COM1/COM2 can be used without installing the driver. If you use COM3/COM4, you need to install the driver.
Page 76: Installation For Windows Nt Locally Procured Edition
Installation for Windows NT Locally procured edition Note If you use Windows NT, you need to install Service Pack 6a. Installation Procedure If you install Windows NT Local procured edition, follow the steps below. Operating System Installation Inseert the CD-ROM for Windows NT and turn on the IM-800 to perform the setup.
Page 77: Installing The Network Driver
MR Series Technical Reference Manual Setup procedure Windows NT is set up by using the following procedure: 1. Connect the keyboard and mouse to the PC. 2. Insert the CD-ROM of Windows NT in the CD-ROM drive and boot up the system.
Page 78 4. The dialog box which specifies the place of the copy of the file is displayed. Input the place and click Next. The default setting is C:\Intel_32. 5. When copying of the file is completed, the Release note is displayed. 6.
Page 79 MR Series Technical Reference Manual 9. Click Have Disk. 10. The Insert Disk dialog box is displayed. Input the directory specified by step 4, and click OK. The default setting is C:\INTEL_32. 11. The Select OEM option dialog box is displayed. Confirm that [Intel(R) PRO Adapter] is selected, and click OK.
Page 80 14. Select the network service. Set it to your system. Then click Next. 15. The following dialog box is displayed. When Next is clicked, installation starts. 16. The dialog box that specifies the directory of the copy origin is displayed. Insert the CD-ROM of Windows NT in the CD-ROM drive and input D:\ (if the CD-ROM drive is the D drive) and click OK.
Page 81: Installing Service Pack 6A
MR Series Technical Reference Manual Uninstalling the network driver Uninstalling cannot be done. Installing Service Pack 6a This is installed by the exclusive installation program. 1. Insert the Service Pack 6a CD-ROM in the CD-ROM drive. Execute the “Nt4sp6\Sp6i386.exe” on the Service Pack 6a CD-ROM.
Page 82: Installing The Display Driver
4. A finished dialog box appears. Click OK. 5. The system reboots. Installing the Display Driver Before installing the display driver, be sure to install Service Pack 6a. This is installed by the exclusive installation program. 1. Set the Driver CD-ROM for the IM-800 to the CD-ROM drive. Start Winnt\Video\Winnt4E66.EXE.
Page 83: Installing The Serial Port Driver
MR Series Technical Reference Manual 4. Click Add/Remove. 5. The Confirm File Deletion dialog box is displayed. Click Yes. 6. Uninstalling is completed and the dialog box is displayed. Click OK. 7. The reboot dialog box is displayed. Click OK.
Page 84: Installation For Windows 98 Locally Procured Edition
Installation for Windows 98 Locally Procured Edition Installation Procedure If you install Windows 98 Locally procured edition, follow the steps below Windows 98 Installation Inseert the MS-DOS startup disk and CD-ROM for Windows 98 and turn on the IM-800 to perform the setup. Enter the product key of the COA package. You can set up the Network automatically or set it up later.
Page 85: Setup Procedure
MR Series Technical Reference Manual Setup Procedure Windows 98 is set up by using the following procedure: 1. Connect the keyboard and mouse to the PC. 2. Insert the Startup disk of the MS-DOS to the FDD. Turn on the power supply to the system.
Page 86: Ultra Dma Setting For The Hdd
5. The Reboot dialog box is displayed. Confirm that the [Yes, I want to restart my computer now] is selected, and click Finish. 6. After the system is restarted, the Chipset drivers are installed. 7. After installation, according to the instruction on the screen, reboot the system. Uninstalling the chipset driver for Intel Uninstalling cannot be done.
Page 87: Installing The Network Driver
MR Series Technical Reference Manual 6. Check [DMA] in the [Option] group box. 7. The following dialog box appears. Click OK. 8. Click OK to close the GENERIC IDE DISK TYPE47 Properties dialog box. 9. Click Close to close the System Properties dialog box.
Page 88 4. The dialog box that specifies the location of the file is displayed. Input the place and click Next. The default setting is C:\Intel_32. 5. When copy of the file is completed, the Release note is displayed. 6. Select [Start Menu] - [Settings] and open the Control Panel. 7.
Page 89: Installing The Display Driver
MR Series Technical Reference Manual Installing the Display Driver This is installed by the exclusive installation program. 1. Insert the Driver CD-ROM for the IM-800 in the CD-ROM drive and start \Win98\Video\Win9Xe66.EXE. 2. The Readme.txt dialog box is displayed. Click Next.
Page 90: Installing The Serial Port Driver
6. The reboot dialog box is displayed. Confirm that [Yes, I want to restart my computer now] is selected, and click Finish. Installing the Serial Port Driver Note COM1/COM2 can be used without installing the driver. If you use COM3/COM4, you need to install the driver.
Page 91: Installation For Ms-Dos Locally Procured Version
MR Series Technical Reference Manual Installation for MS-DOS Locally Procured Version Installation Procedure If you install MS-DOS Locally procured version, follow the steps below. Operating System Installation Insert the MS-DOS startup disk and turn on the IM-800 to perform the Setup.
Page 92: Installing The Cd-Rom Driver
Installing the CD-ROM Driver After installing the MS-DOS locally procured edition only, the CD-ROM drive of the IM-800 is not recognized. Therefore, use other PC to read the CD-ROM, and install the CD-ROM driver to the IM-800 after copying the CD-ROM driver to a floppy disk from the Driver CD-ROM for the IM-800.
Page 93 MR Series Technical Reference Manual 2. Insert the Driver CD-ROM for the IM-800 in the CD-ROM drive. 3. Start \Dos62\Network\100PDISK.EXE. 4. The dialog box to confirm copying the file is displayed. Click Yes. 5. The Setup Wizard starts, and the License Agreement dialog box is displayed. Select [I accept the terms in the license agreement] and click Next.
Page 94: Installing The Serial Port Driver
7. Add the following description to the AUTOEXEC.BAT of MS-DOS with a text editor, and save it. The following is the example of the having the driver file in the C:\NWCLIENT\ directory. In case of having it in the other directory, describe as "CD [the directory name]". CD NWCLIENT E100BODI IPXODI...
Page 95: Installation Of Other Drivers
MR Series Technical Reference Manual Installation of Other Drivers Installing the Touch Panel Driver for Windows Note Be sure to set the touch panel driver to COM1 or COM2. COM3/COM4 cannot be used. This is installed by the exclusive installation program.
Page 96 7. The Number of devices dialog box is displayed. Confirm the number 1 is specified. Click Next. 8. The Desktop Segment dialog box is displayed. Specify the Device Segment (the range to allocate the touch panel), enter the optional panel name. Click Next. Whole Desktop is usually the best choice.
Page 97 MR Series Technical Reference Manual 9. The Select Controller dialog box is displayed. Select the [Gunze,AHL,Serial]. Click Next. 10. The Port dialog box is displayed. Specify the Serial Port. Check the Auto Detect box or enter the number of the COM port that you use. Click Next. Advanced is usually not needed.
Page 98 11. The Ready to Install dialog box is displayed. Click Next. 12. Installation ends and the Install Successful dialog box is displayed. Click Finish. 13. After the installation, the dialog box is displayed. Click Yes. 14. After rebooting the system, the calibration of the touch panel is executed automatically. See “Touch Panel Calibration.”...
Page 99: Installing The Touch Panel Driver For Ms-Dos
MR Series Technical Reference Manual 4. Click Add/Remove. 5. The Uninstall Universal Pointer Device Driver dialog box is displayed. Click Next. 6. The Uninstall Completed dialog box is displayed. Click Finish. 7. The dialog box to require rebooting the system is displayed. Click Yes and reboot the system.
Page 100: Installing The Msr Utility For Windows
TBMOUSE Command Line TBMOUSE mode Mode:1 If the screen is touched, the mouse cursor moves to the place that was touched and the left mouse button is pressed. After that, the finger can be slid across the screen with the left button held down.
Page 101: Installing The Msr Utility For Ms-Dos
MR Series Technical Reference Manual for Windows Uninstalling the MSR utility Uninstall the MSR Utility by the following procedure. 1. Select [Start Menu] - [Settings] and open the control panel. 2. Select [Add/Remove Hardware] in the control panel. 3. Select [DM-MS Series Configuration Utilities].
Page 102 2. Select Programs - Gunze - U-TP - Calibrate in that order from the Start menu. 3. The calibration screen is displayed and an X mark is displayed in the top left corner of the screen. 4. Press the X mark’s intersection point on the screen. The X mark will then move to the top right of the screen.
Page 103 MR Series Technical Reference Manual Note In Windows NT/2000/XP, only an administrator can change the value. In Windows 2000 /XP, the tolerance needs to be made larger for each registered user account with this tool. Regular users can click [Default].
Page 104 The touch panel settings tool can set detailed items related to touch panel operation. It consists of the following: ❏ Device Addition and the deletion of the device and the setting of the communication method. ❏ Hardware Setting the connect environment of the touch panel driver. ❏...
Page 105 MR Series Technical Reference Manual Touch Panel Driver setting property Start the display of the touch panel driver setting property by the following procedure. 1. Start Windows. 2. Select Programs - Gunze - U-TP - Settings in that order from the Start menu.
Page 106 2. Click the icon on the task tray and select Settings from the Pull up menu. 3. The Pointer Device Properties screen is displayed. Devices The following screen is displayed if the Devices tab is clicked. ❏ [Add] The device name can be assigned to the touch panel system connected to the IM-800. There is no need to set it generally.
Page 107 MR Series Technical Reference Manual Hardware The following screen is displayed if the Hardware tab is clicked. ❏ [Hardware settings for] Select the touch panel device name. Generally “Device 1" is selected. ❏ [Port] This sets the communication port. There is usually no need to change it.
Page 108 is overwritten by new data before it is processed sometimes occurs. When setting the FIFO, the overrun error can be avoided using the inner cache. This item is set to 8 generally, so there is no need to change it. ❏...
Page 109 MR Series Technical Reference Manual ❏ [Averaging] This samples plural values of touch position data and averages them. The default setting is 0. If it is set higher, the program will ignore minute movements of the finger. Note: If the Averaging value is too high, the following of the cursor is not good and sometimes the cursor may fly to an unexpected location.
Page 110 ❏ [Sample rate] Set the rate to process the touch position data. The default setting is 100 (%). There is usually no need to change it. ❏ [Touchdown filter] When some first data of the touch position are unstable these data are ignored and the following data is processed.
Page 111 MR Series Technical Reference Manual Events The following screen is displayed if the Events tab is clicked. Set the layout of the operation at the touching and the mouse button operation as a click, a double click and so on.
Page 112 ❏ [Time/Time Left] If the screen is touched and the finger does not move within the specified time, a click is executed. The time is set at the Click time in the Settings tab. After the click, you can drag. A double click can be executed by keeping the finger in the same position after the click operation.
Page 113 MR Series Technical Reference Manual ❏ [None] When touching in the touch panel, the mouse cursor moves to the touched place but a click is not executed. General The following screen is displayed if the General tab is clicked. Set the display of the confirmation messages and the icons, beeps and so on.
Page 114 Button Modes The following screen is displayed for the Button Modes tab. Set the details of the operation of the button mode. ❏ [Edit mode] Select the button mode name to edit. It is possible to register new button modes. For the operation of each button mode, see the “Events”...
Page 115 MR Series Technical Reference Manual • Down 5: This sets the touch operation recognized as the 3rd click. (Down 5 becomes valid when it executed in the click time.) • Up 6: This sets the touch operation recognized as the 3rd click cancellation.
Page 116 Windows The following screen is displayed if the Windows tab is clicked. Set the detailed items about the Double Click. ❏ [Time] This sets the time interval to recognize as a double click. The default is 900 ms. ❏ [Height] This sets the vertical space between the touch positions that will be recognized as a double click.
Page 117 MR Series Technical Reference Manual Calibration The following screen is displayed when the Calibration tab is clicked. Set the detailed items about the calibration condition. ❏ [Calibration settings for] Select the touch panel device name to set. “Device 1" is usually selected.
Page 118 ❏ [Transparent background] With this checkbox checked, the background in calibration execution becomes transparent and only the calibration point “X” is displayed. ❏ [Toolbars] This sets the area of the touch panel that is reserved for the toolbars. Status The following screen is displayed if the Status tab is clicked. This displays the communication mode of the touch panel device.
Page 119 MR Series Technical Reference Manual Test When you click the Test button, you can test the operation mode of the touch panel. Event Selector The Event Selector is the tool as switching between the Primary and the Secondary on the touch panel.
Page 120 3. The Event Selector starts and the dialog is displayed. When it has an icon in the task tray, the Event Selector can also be started with the following procedure: 1. Start Windows. 2. Click the icon in the task tray and select the Event Selector from the pull up menu. 3.
Page 121 MR Series Technical Reference Manual Selecting the left button of the mouse icon selects Primary for the touch panel. Displayed in Tasktray Displayed in Dialog When Secondary is selected Selecting the right button of the mouse icon selects Secondary for the touch panel.
Page 122: Touch Panel Driver For Ms-Dos
❏ [Text mode] This changes the picture of the mouse icon to the character display. Primary operation Secondary operation ❏ [Always on top] When this is selected the Event Selector icon is always displayed on top of other applications. ❏ [About Event Selector] This displays about the version information of the Event Selector.
Page 123: Hdd Power Down Timer Setting
MR Series Technical Reference Manual 8. Then an “X” appears in another location on the screen. Touch the center of the “X.” 9. The message “Success” appears. Press the option key to return the main menu. 10. Input X to end the calibration program.
Page 124 3. Select the time in the [Settings for Home/Office Desk power scheme: Turn off hard disks] option. 4. Click [OK]. When there is no HDD access for the time set, the HDD Power Down Timer switches over to HDD Power Down and the motor of the HDD stops. Windows 2000 Professional 1.
Page 125 MR Series Technical Reference Manual 2. [Power Options Properties] is displayed. Click the [Power Schemes] tab. 3. Select the time in the [Settings for Home/Office Desk power scheme: Turn off hard disks] option. 4. Click [OK]. When there is no HDD access for the time set, the HDD Power Down Timer switches over to HDD Power Down and the motor of the HDD stops.
Page 126 2. [Power Management Properties] is displayed. Click the [Power Schemes] tab. 3. Select the time in the [Settings for Home/Office Desk power scheme: Turn off hard disks] option. 4. Click [OK]. When there is no HDD access for the time set, the HDD Power Down Timer switches over to HDD Power Down and the motor of the HDD stops.
Page 127: Msr Utility For Windows
MR Series Technical Reference Manual Windows NT Workstation 4.0 SP6a Controlling the HDD motor is done through the BIOS. For the details, see Chapter 5 “BIOS Function.” MS-DOS Ver.6.22 Controlling the HDD motor is done through the BIOS. For the details, see Chapter 5 “BIOS Function.”...
Page 128 When the program starts, the following screen appears. The following paragraphs define each item on the screen: ❏ Ignore MSR/Keyboard Command If this check box is checked, all commands to the keyboard firm are not accepted. Typically, this check box is checked for use with the external programmable keyboard. It has not been checked in the initial setting.
Page 129: Automatic Definition Data Setting Utility For Windows
MR Series Technical Reference Manual ❏ MSR Start/End Sentinels (Card Start, Card End, ISO/JIS1 Track 1 Start, ..., JIS2 Start, JIS2 End) The characters to be prefixed and affixed to the data during the MSR reading are specified. It is possible to specify this setting for each card and each track. Leave this field blank if no character is to be added.
Page 130 While the setting is being transferred, the dialog box indicating the situation is displayed. While the key lock setting file is being transferred, the following is displayed: Writing Configuration #dd-d ... where “dd” is the key number, and “d” is the number of retry times up to six. While the setting file for this utility is being transferred, the following is displayed: Writing Configuration 0xhh-d ...
Page 131 MR Series Technical Reference Manual Setting file An example of the setting file for this utility is shown below. [General] IgnoreCommands=Off SystemParam00=49,0 SystemParam01=&32,&f7 [MSR] Beep=On CodeType=US ValidTracks=1,2,3,J CodeDefinition00=48,10 CodeDefinition01=&31,11,Shift CodeDefinition02=&32,&0A,Ctrl CardStart=CS CardEnd=CE Track1Start=1S Track1End=1E Track2Start=2S Track2End=2E Track3Start=3S Track3End=3E JIS2Start=JS JIS2End = JE In the General section, an entry line that may affect the entirety is described, in principle.
Page 132: Msr Utility For Ms-Dos
ValidTracks is specified to be 1, 2, 3, or J. When it is specified to be 1, track 1 can be read. When it is specified to be 2, track 2 can be read. When it is specified to be 3, track 3 can be read.
Page 133 MR Series Technical Reference Manual Commands Run the utility by typing the command in the following format: PKMODE2.EXE[MSR] [US|JP|FR|GR|SP] [CMDOFF|CMDON] [TK0SS=string] [TK0ES=string] [TK1SS=string] [TK1ES=string] [TK2SS=string] [TK2ES=string] [TK3SS=string] [TK3ES=string] [TKJSS=string] [TKJES=string] [BEEP=ON|BEEP=OFF] [MSR=m...] [KEYTBL=pathname] [/TRACE] [/TRON] [/TROFF] [/VAL=xxh,yyh] [/PARA[zzh]] Description of parameters:...
Page 134 TK3ES=string: Replaces the 3track end flag of the MSR with the string. The default is “?.” TKJSS=string: Replaces the JIS II type start flag of the MSR with the string. The default is “ “ (20th). TKJES=string: Replaces the JIS II type end flag of the MSR with the string. The default is “%”...
Page 135 MR Series Technical Reference Manual Processing details The version is displayed as Firmware Version= V3.00. To obtain detailed version information, execute PKUPDT2.EXE. Note: This definition utility operates on MS-DOS. It does not operate in a DOS box (in Windows). Be sure to start MS-DOS before Executing.
Page 136 As parameters execute correctly, the following messages are displayed: Status messages Parameter Message MSR1 MSR track1 MSR default US 101 keyboard JP 106 keyboard French keyboard German keyboard Spanish keyboard CMDOFF Command Function OFF CMDON Command Function ON TK0SS Card Start Sentinel = string TK0ES Card End Sentinel = string TR?SS...
Page 137: Automatic Definition Data Setting Utility For Ms-Dos
MR Series Technical Reference Manual Completion messages are shown below: Completion messages Message Description Firmware old version or invalid... Firmware version error, etc. Invalid parameter Parameter error Communication error Communication error Invalid pathname File error Automatic Definition Data Setting Utility For MS-DOS Outline This utility automatically sets the definition information of the POS keyboard of the IM-800.
Page 138: Ending Codes
Messages Messages Message Description EPSON POS Keyboard Auto Definition Utility Vx.xx.xx During startup Usage: Usage PKLOAD data-file data-file: definition data file .K84 :84Key definition data .K28 :28Key definition data .KYL :KeyLock definition data .$$$ :PKUPLD saved data .FLD :PKUPLD2 saved data .PKL :PKMODE definition data...
Page 139 MR Series Technical Reference Manual this file should be specified as [.PKL]. The format has the following sections and entries: File format Parameter (underlined parameters Section Entry are the default values) Remarks [General] Fixed value. Be sure to describe at the start.
Page 140: Code Conversion Entry
The default setting (U.S. mode) is described as follows: [General] Version=PKL100 IgnoreCommands=Off [MSR] ValidTracks=1,2,3 Beep=On CodeType=US CardStart= CardEnd= Track1Start=% Track1End=? Track2Start=; Track2End=? Track3Start=+ Track3End=? Code Conversion Entry CodeDefinitionNN = Character Code, Key Number, Shift Mode CodeDefinitionNN : Specifies the character code to be defined. 'c' defines whether a character or numeral has been specified.
Page 141: Chapter 5 Bios Functions
MR series Technical Reference Manual Chapter 5 BIOS Functions The IM-800 system ROM stores the following BIOS-related utilities. This chapter describes these utilities. ❏ BIOS setup ❏ Defaults and selectable options ❏ Power on self-test (POST) ❏ Device diagnostic utility...
Page 142: Operating Procedure
Do not change the settings of any items other than those specified in this manual. Do not change the settings of any items for which “Do not change” is specified in this manual. If an incorrect setting is made, the MR series may not operate. The help display Press F1 in each menu to open the Help window for key operations.
Page 143: Changing Settings
MR series Technical Reference Manual Changing settings To choose an item, first move the cursor onto a desired field with the arrow keys. Next, select a value in the field with + (PageUp) or – (PageDown). Finally, select the Save & Exit Setup command in the main menu, which saves the currently displayed values of all the menus.
Page 144: Standard Cmos Features Menu
Standard CMOS Features Menu In this menu, set the system clock and the calendar, set the disk drive parameters and the type of video subsystem, select among the error types that interrupt the power on self-test (POST), and so on. Table A-2 Standard CMOS Features menu Items Description...
Page 145 MR series Technical Reference Manual Table A-2 Standard CMOS Features menu (continued) Items Description Head This item indicates the number of heads for the connection device. The following differences occur, depending on the device detection method used. Auto: The value obtained by the device is displayed.
Page 146 Table A-2 Standard CMOS Features menu (continued) Items Description Video This setting pertains to the type of video adapter being used. Always use the “EGA/VGA” setting. Since this setting automatically selects the type of video adapter during startup (POST startup phase) and will thus change to “EGA/ VGA”.
Page 147: Advanced Bios Features Menu
MR series Technical Reference Manual Advanced BIOS Features Menu In this menu, set the basic BIOS settings, such as cache, boot-up sequence, and memory shadowing. Table A-3 Advanced BIOS Features menu Items Description Virus Warning This is the setting for the data write enable/ disable to the boot sector and partition table. For the default setting, Fail-Safe is “Enabled”...
Page 148 Table A-3 Advanced BIOS Features menu (continued) Items Description Boot Other Even if a device search is performed in the order of First/Second/Third Boot Devices, and a Device device that is capable of performing the startup is not found, this setting can be used to execute/not execute the Boot Other Device function.
Page 149 MR series Technical Reference Manual Table A-3 Advanced BIOS Features menu (continued) Items Description Security Option Sets the password entry timing. The default setting is “Setup”. The password is set in Main Menu: Set Supervisor Password and Main Menu: Set User Password.If a password is not set in these items, this setting will have no significance.
Page 150: Advanced Chipset Features Menu
Advanced Chipset Features Menu In this menu, set the items that rely on the chipset on the main board, such as the memory, the bus timing, and the system temperature setting. Since these settings are executed via Load Optimized Defaults, they are the optimum settings for the system and generally do not need to be changed.
Page 151: Integrated Peripherals Menu
Slave UDMA each OS can be changed to the DMA mode using the following methods. For BIOS settings, set IDE ... UDMA to "Auto." This has been supported for the OS for EPSON. 1. MS-DOS) Do not set the DMA mode.
Page 152 Table A-7 Integrated Peripherals menu (continued) Items Description Init Display First This setting sets the priority level for the video adapter. The default setting is "Onboard". Since the IM-800 uses the video controller housed in the chip set (GMCH) as the priority level, use the default setting.
Page 153: Power Management Setup Menu
MR series Technical Reference Manual Table A-7 Integrated Peripherals menu (continued) Items Description Onboard This setting enables/disables the parallel controller (combination of the I/O address and IRQ Parallel Port resource for the parallel port) inside the S-I/O (W83627). The default setting is "278/IRQ7".
Page 154 Table A-5 POWER MANAGEMENT SETUP menu (continued) Items Description Suspend Mode Select the time it takes for the system to enter Suspend Mode by BIOS from option settings. The default setting is Disabled. Be careful not to set the time value too small as the system may frequently switch between Full- On Mode and Suspend Mode.
Page 155: Supplementary Explanation For Power Management
MR series Technical Reference Manual Table A-5 POWER MANAGEMENT SETUP menu (continued) Items Description Resume by Use this setting to turn on the power with the alarm (date and time). Set Resume by Alarm to Alarm the desired setting to enable or disable this function.
Page 156 Windows NT With Windows NT, the Restart dialog box is displayed when shutting down the operating system, and the system stops and waits for instructions. Therefore, either one of the following methods should be used. ❏ Set Soft-Off using PWR-BTTN to "Instant-Off" to turn the power supply off when the Power button is pressed.
Page 157 MR series Technical Reference Manual ❏ Windows XP Since this operation system supports ACPI (PMOS), the settings in the operating system are valid and the settings in the BIOS are invalid. OS setting Full-On / Video-Off Standby Shutdown Shutdown Full-On...
Page 158 Because a delay with the system timer is generated if Windows NT enters the Suspend mode, the system is not allowed to enter the Suspend mode. Be aware that the suspend timer cannot be set by the BIOS. Also, the Delay 4 Sec. setting cannot be used because pressing the Power button when the Power Button setting is set to Delay 4 Sec.
Page 159: Pnp/Pci Configurations Menu
MR series Technical Reference Manual PNP/PCI Configurations Menu In this menu, set the IRQ and DMA assignment methods and other items. Do not change the default settings under normal conditions. Table A-6 PNP/PCI Configurations menu Items Description PNP OS Installed Use this setting to select whether the operating system is compatible with Plug and Play (PnP).
Page 160: Defaults And Selectable Options
Defaults and Selectable Options The BIOS default, setup default, and selectable options of each item are as follows. Some items are not displayed and cannot be changed, depending on the settings of their master items. Standard CMOS Features 1) Date, time Item Options Notice...
Page 161 MR series Technical Reference Manual Item Options Notice IDE Primary None Set the detection method for the connection device. Master Auto None: The connection detection is not executed. It is treated as Manual disconnected software IDE Primary Auto: Auto detection is executed. The information held by the device is Slave automatically applied.
Page 162 Item Options Notice Landing ----- This item indicates the head fixed track number for the connection device. Zone The following differences will occur, depending on the device detection method used. Auto: The value obtained by the device is displayed. Manual: The user can set the value within a range of 0-65,535 only when the access method is set as “CHS”.
Page 163: Advanced Bios Features
MR series Technical Reference Manual Advanced BIOS Features The basic items related to BIOS boot-up are as follows. Item Options Fail-Safe default Optimized default Virus Warning Disabled Enabled Disabled Enabled External Cache Disabled Enabled Enabled Enabled CPU L2 Cache ECC...
Page 164 Item Options Fail-Safe default Optimized default Boot Up Floppy Seek Disabled Enabled Enabled Enabled Boot Up NumLock Status Gate A20 Option Normal Normal Fast Fast Typematic Rate Setting Disabled Disabled Disabled Enabled Typematic Rate (Chars/Sec) Typematic Delay (Msec) *2 (250) (250) 1000 Security Option...
Page 165: Advanced Chipset Features
MR series Technical Reference Manual Advanced Chipset Features The setup items related to the chipset are as follows. Item Options Fail-Safe default Optimized default SDRAM CAS Latency Time System BIOS Cacheable Disabled Disabled Disabled Enabled Video BIOS Cacheable Disabled Disabled...
Page 166: Integrated Peripherals
Integrated Peripherals The setup items related to onboard peripherals are as follows. Item Options Fail-Safe default Optimized default On-Chip Primary PCI IDE Disabled Enabled Enabled Enabled On-Chip Secondary PCI Disabled Enabled Enabled Enabled IDE Primary Master PIO Auto Auto Auto Mode 0 Mode 1 Mode 2...
Page 167 MR series Technical Reference Manual Item Options Fail-Safe default Optimized default Onboard LAN Device Disabled Enabled Enabled Enabled IDE HDD Block Mode Disabled Disabled Enabled Enabled Onboard Lan Boot ROM Disabled Enabled Enabled Enabled Onboard FDC Controller Disabled Enabled Enabled...
Page 168: Power Management Setup
POWER MANAGEMENT SETUP The setup items related to power management are as follows. Item Options Fail-Safe default Optimized default Video Off Method Blank Screen Blank Screen DPMS V/H SYNC+Blank DPMS Video off In Suspend MODEM Use IRQ Suspend Mode Disabled Disabled Disabled 1 Min...
Page 169: Pnp/Pci Configuration
MR series Technical Reference Manual Item Options Fail-Safe default Optimized default Primary IDE 1 Disabled Disabled Disabled Enabled Secondary IDE 0 Disabled Disabled Disabled Enabled Secondary IDE 1 Disabled Disabled Disabled Enabled FDD, COM, LPT Port Disabled Enabled Enabled Enabled...
Page 170: Setting A Password
The password will be cleared, and the password function will be disabled. If you forget your password, short pins 2 and 3 of jumper JP10 for MR series and turn on the power to clear the contents of the CMOS. After clearing the CMOS, be sure to perform the following: ❏...
Page 171 MR series Technical Reference Manual When the device diagnostic utility starts, the following screen appears. Use the cursor keys, [Enter] key and [ESC] key to navigate the menus and make selections. Cursor keys Use these keys to select and navigate the menus.
Page 172 Select Initialize from the menu bar to select the serial port connected to the TM printer and DM- Exit Select Exit from the menu bar to exit the program. Device Status Display Screen image After the connection of the TM printer and DM-D is confirmed, the status of those devices is displayed.
Page 173 MR series Technical Reference Manual TM Status The status displayed for TM Status is as shown below. The priority status items are displayed from high to low priority. If the device is not recognized, Disable or No communication is displayed.
Page 174 Drawer Password Select Drawer Password to display the password setting screen. Creating a password Changing a password Enter a case-sensitive password of 4 to 8 English alphanumeric characters. You will be asked to enter your password two times when creating a password and three times when changing a password.
Page 175 MR series Technical Reference Manual M/B Information Select M/B Information from the pull-down menu to display the main board information. The displayed items are as follows. This displays the CPU name.Example: Intel Celeron (TM) Speed This displays the CPU clock.Example: 733 Memory This displays the system's memory size.Example: 256...
Page 176 TM print test Select TM print test from the pull-down menu to conduct a print test of the TM printer. When the test is successfully completed, "TM print test: done" message appears. This test is performed regardless of the status of the modem signal. The status of the modem signal is displayed in COM Ports.
Page 177 MR series Technical Reference Manual LPT1 loop-back Select LPT1 loop-back from the pull-down menu to conduct a signal wire test using the loop- back connector of the parallel port. Please note that a test cannot be performed for the data wire.
Page 178 5-38 BIOS Functions Rev. I...
Page 179: Chapter 6 Operation Of The Im-800 And The Dm-M820
MR Series Technical Reference Manual Chapter 6 Operation of the IM-800 and the DM-M820 IM-800 Power The IM-800 does not have a power switch to shut down the power. When AC power is supplied, even if the power is off, a minute electric current flows through the system. The power switch on the front turns the system power on or off.
Page 180: Opening And Closing Of The Cd/Fdd Cover
Opening and Closing of the CD/FDD Cover When opening the CD/FDD cover, push down the top of the CD/FDD cover as shown below. CD-ROM Emergency Ejection When the CD-ROM drive does not function properly, you can remove the CD-ROM by following the steps below: 1.
Page 181: Indicators For Dm-M820
MR Series Technical Reference Manual Indicators for DM-M820 LEDs There are two LEDs: the power LED for the LCD unit and the LED for the MSR. POWER LED MSR LED These LEDs have the following meaning: Color Meaning Power LED Green Power is on (during normal operation).
Page 182: How To Use A Touch Panel (For The Touch Panel Model)
Hold both sides of the display and adjust the angle as shown below. How to Use a Touch Panel (for the Touch Panel Model) Be sure to use your finger or a polyacetal pen to input data to the touch panel. When the touch panel becomes dirty, wipe its surface lightly with a soft cloth or a cloth moistened with ethyl alcohol.
Page 183: Chapter 7 Maintenance And Adjustment
MR Series Technical Reference Manual Chapter 7 Maintenance and Adjustment Cleaning the IM-800 Front Panel Ventilation Opening There are many small holes in the left of the front panel. Air enters here and goes out the ventilation openings on the rear side and right side. If these holes become clogged with dust, remove the dust with a small vacuum cleaner or other appropriate cleaning device.
Page 184: Display Adjustment (Serial No. *Xxxx00Xxxx*)
Display Adjustment (SERIAL NO. *xxxx00xxxx*) To adjust the LCD display, use the Function and Adjustment control buttons on the right side of the LCD unit. Function control When you press the top Function control button (↑) buttons once, the On-Screen Display appears in the lower right- hand corner of the screen.
Page 185: Maintenance And Adjustment
MR Series Technical Reference Manual Number of times to press the Setting items Function Function buttons ↑ button ↓ button On-Screen To adjust the horizontal position of the Miscellaneous Display On-Screen Display menu. Menu H-POSITION On-Screen To adjust the vertical position of the Display On-Screen Display menu.
Page 186: Display Adjustment (Serial No. *Xxxx01Xxxx*)
Display Adjustment (SERIAL NO. *xxxx01xxxx*) To adjust the LCD display, use the On-Screen Display (OSD) menu. To adjust the OSD menu with the Function buttons, use the Adjustment buttons and Power button. FUNCTION button ADJUSTMENT button POWER button ❏ Displaying and closing the OSD menu To display the On-Screen Display menu, press the (↑) Function button once.
Page 187 MR Series Technical Reference Manual If you press the (↓) Function button once when the OSD menu is not displayed, the message shown on the right appears and the LCD is adjusted automatically. When the power of the DM-M820 is on and there is no video signal, the message shown on the right appears for a few seconds, and then the Power LED flashes.
Page 188 Main menu Sub manu Function OSD Menu OSD Display H-POSITION To adjust the horizontal position of the Setting OSD menu. OSD V-POSITION To adjust the vertical position of the OSD menu. OSD MENU TIMER To select the OSD menu display time. COLOR TEMP.
Page 189: Touch Panel Calibration
MR Series Technical Reference Manual Touch Panel Calibration Touch panel calibration adjusts settings to make the position the operator touches on the touch panel match the computer-recognized software position. Calibrate the touch panel in the following situations. ❏ When the LCD unit is replaced.
Page 190: Maintenance For Ac Adapter
Maintenance for AC Adapter ❏ To clean the unit, wipe with a dry or slightly moistened (and firmly wrung out) cloth. ❏ Never clean the unit while it is plugged into the wall outlet. ❏ Do not clean the unit with thinner, benzine, or alcohol. 7-8 Maintenance and Adjustment Rev.
Page 191: Chapter 8 Troubleshooting
MR Series Technical Reference Manual Chapter 8 Troubleshooting Flow of Troubleshooting Procedures Confirm and prepare in advance Check these standard items prior to beginning troubleshooting. (See page 8-2.) Check the detailed breakdown of causes of Breakdown of likely locations for each faults for individual units and components.
Page 192: Preparations For Troubleshooting
IM-800 or peripherals by using the device diagnostics. ❏ Is the power voltage in the AC outlet normal? ❏ Are the peripherals turned on? (The EPSON customer display has its own power switch.) ❏ Are the CPU, DIMM(s), and HDD EPSON-approved products? (EPSON guarantees the operation of the CPU, DIMM(s), and HDD(s) assembled in the IM-800 prior to shipment to the customer.
Page 193: System Unable To Start
MR Series Technical Reference Manual MSR faults *1) Printer unit faults Serial port, parallel port, USB port, and keyboard / mouse port faults Power supply faults Faults that are difficult to diagnose System Unable to Start Power Supply Remains Off (Green Indicator Off (*)) and Display Screen is Blank ❏...
Page 194 3. Replace the display unit. 4. If the problem is solved in step 3, the display unit has failed. See the problems described under “LCD Display Faults“ on page 8-11 to troubleshoot the display itself. 5. Confirm whether replacing the main circuit board solves the problem. Display Indicator Comes On, POST Ends Normally, but System Does Not Boot from Hard Disk Drive ❏...
Page 195 MR Series Technical Reference Manual ❏ Check whether the system can now start from the replacement HDD. If the system starts, check the customer’s BIOS settings for any errors. If the system doesn’t start, the cause may be a faulty connection or a problem with an individual unit or the connector itself. Follow the procedures below.
Page 196: Power Management Faults
Power Management Faults Unable to Turn On System from USB Device Note that system power supply control using USB devices is not supported. Unable to Turn On System from Network ❏ Confirm that Wakeup by PCI card in the Power Management Setup is set to Enabled.
Page 197: Memory Faults
❏ Follow the procedures below. 1. Replace the DIMM(s). 2. Confirm whether replacing the DIMM(s) solves the problem. • Note that EPSON guarantees only DIMM products that EPSON recommends. 3. Confirm whether replacing main circuit board solves the problem. Memory Error ❏...
Page 198: Floppy Disk Drive Unit Faults
Floppy Disk Drive Unit Faults Unable to Read from or Write to Floppy Disk ❏ Follow the procedures below. 1. Confirm whether using another floppy disk solves the problem. 2. Confirm that the setting of Drive A in Standard CMOS Features of BIOS is set to 1.44MB, 3.5 in.
Page 199: Cd-Rom Faults
MR Series Technical Reference Manual 2. Confirm whether replacing the HDD solves the problem. 3. Confirm whether replacing the main circuit board solves the problem. CD-ROM Faults Unable to Read Data from CD-ROM ❏ Follow the procedures below. 1. Check the surface of the disk for foreign matter, marks, and scratches.
Page 200: Network Faults
• The CD-ROM drive tray can be opened by inserting the designated tool in the EJECT hole. 2. If using DOS for the system, use the specified driver. (To install the driver, refer to “Installing the CD-ROM driver“ in Chapter 4.) 3.
Page 201: Speaker Faults
MR Series Technical Reference Manual Speaker Faults Sound does not sound Adjust the sound in OS. First, confirm the setting of OS. ❏ Follow the procedures below. 1. In case of the Speaker model, exchange the speaker. 2. Confirm whether replacing the main circuit board solves the problem.
Page 202: Touch Panel Faults
LCD Display Screen Too Dark, Too Bright or Cannot Be Adjusted ❏ Follow the procedures below. 1. Confirm whether adjusting the brightness level on the LCD solves the problem. 2. Confirm whether replacing the switch cable assembly solves the problem. 3.
Page 203 MR Series Technical Reference Manual ❏ Check whether the touch panel can now function. If the touch panel can function, check the customer’s touch panel settings for any errors. If the touch panel cannot function, the cause may be a faulty connection or a problem with the individual unit or the connector itself.
Page 204: Printer Unit Faults
Printer Unit Faults The power supply of the printer isn't turned on ❏ Follow the procedures below. 1. Check the power switch of the TM printer is turned on. 2. Check the power cable of the TM printer is connected with the TM printer. 3.
Page 205: Serial Port, Parallel Port, Usb Port, And Keyboard/Mouse Port Faults
MR Series Technical Reference Manual ❏ If the printer unit is still not able to print, the cause may be a faulty connection or a problem with an individual unit or the connector itself. Follow the procedures below. 1. Confirm whether replacing the printer unit solves the problem.
Page 206: Faults That Are Difficult To Diagnose
5. For problems with the keyboard, confirm whether replacing the MSR assembly solves the problem. 6. For problems with the COM3 port, confirm whether replacing the COM cable solves the problem. 7. For problems with the COM3 or COM4 port, confirm whether replacing the COM port circuit board solves the problem.
Page 207: Power Supply Faults
MR Series Technical Reference Manual Possible Short in System ❏ Follow the procedures below. Note: In cases where the power supply short circuit protection shuts the power supply down, power will not come back on if the power is turned on immediately after being turned off. It is necessary to wait for a period of at least fifteen seconds before turning the power back on.
Page 208 4. Confirm that the power consumption for the PCI slots, COM ports, keyboard/mouse port, and USB port conform to the specifications in the table below. Power supply Application Capacity + 5 VDC PCI slot, COM ports, keyboard/mouse, USB 2.0 A + 3.3 VDC PCI slot 1.0 A...
Page 209: Msr Faults
MR Series Technical Reference Manual MSR Faults Unable to Read Cards ❏ Follow the procedures below. 1. Check whether an incompatible card type (track type) is used. 2. Check the reading face of the card. Note: Confirm whether the problem is resolved by removing the external connectors. The MSR and keyboard can not be used at the same time.
Page 210: Post Messages
POST Messages The Power On Self-Test (POST) checks the system configuration and hardware when power is turned on. If it detects any errors, it issues error messages and emits audible beeps. The following section explains the error messages. POST Messages During the POST, the BIOS either sounds a beep code or displays a message when it detects a correctable error.
Page 211 MR Series Technical Reference Manual POST messages (Continued) Message Description ERROR INITIALIZING HARD This message is displayed when initialization of the hard disk drive controller fails. DISK CONTROLLER Check to see if there is an error in the hard disk drive (IDE) settings via the BIOS setup utility or if there is a malfunction in the hard disk or the connection.
Page 212 POST messages (Continued) Message Description MEMORY ADDRESS ERROR If an address error occurs during a memory test, that address is displayed. AT ... This error may be caused by a malfunction of the memory (DIMM) or the main board (including the memory controller). Try replacing these parts in turn to see if this solves the problem.
Page 213: Procedures For Testing The Power Supply
MR Series Technical Reference Manual Procedures for Testing the Power Supply CAUTION: In the interests of safety be sure to conduct checks with the power supply disconnected from the main circuit board. Setup ❏ Tester ❏ Wire × 1 (for On signal input) ❏...
Page 214 5. Measure the voltage between each terminal on the 20-pin connector and the voltage of all drive connectors. If the voltage differs from that shown on the chart below, replace the power supply. 20-pin connector HDD End of Power Cable FDD and CD-ROM End of Power Cable Black(+24V) Yellow(+12V)
Page 215 MR Series Technical Reference Manual 6. Disconnect the wire shorting pins 14 and 15 on the power supply’s 20-pin connector. Check that the power is off. If the voltages are not normal, replace the power supply. Power Supply Cable’s Voltage Check (*)
Page 216 8-26 Troubleshooting Rev. I...
Page 217: Chapter 9 Disassembly And Assembly
Directions for each procedure in this chapter, such as up and down, right and left, or top and bottom, are as seen from the front of this product. Required Tools The tools required for servicing and maintaining the MR series are listed in the table below. Table 9-1 Required tools Tools Size/Spec.
Page 218: Disassembly And Assembly Of The Dm-M820
Disassembly and Assembly of the DM-M820 There are three models of the DM-M820. The DM-M820-013/023 is the model without a touch panel and without an MSR. The DM-M820-014/024 is the model with a touch panel and with an MSR. The DM-M820-015/025 is the model with a touch panel and without an MSR. The method of dissassembly of the inside components depends on when the unit was manufactured.
Page 219: Precautions Before Assembly And Disassembly
MR Series Technical Reference Manual Precautions Before Assembly and Disassembly WARNING: Wait several minutes after turning off the power and disconnecting the AC before starting disassembly work. This precaution is necessary because as long as this product’s power supply is on, portions of the internal circuits are charged with extremely high voltages.
Page 220: Conceptual Work Diagram For Dm-M820
Conceptual Work Diagram for DM-M820 Rear cover (103) Top cover of Base assembly Front cover (102) MSR assembly (106) LED circuit board (1045) Base assembly (117) Hinge Assemblies (118) Rear case attached with Base assembly Rear case (108) Rear panel (1042) Front case (109) Inverter circuit board DC Jack board...
Page 221: Disassembling The Base Assembly
MR Series Technical Reference Manual Disassembling the Base Assembly Base Assembly(117) Follow the steps below to disassemble the unit. 1. Disconnect the cables from the IM-800 connectors and the DC12V outlet. 2. Remove 1 screw (1049) securing the top cover of the base assembly.
Page 222 5. Remove 4 screws (1048) securing the base assembly to the display hinges. Then, remove the base assembly. hinge assemblies screw (1048) screw(1048) 6. Pull the cables out from the base assembly as shown below. (The model with an MSR unit is used in the illustration below.) 1046 1047...
Page 223 MR Series Technical Reference Manual Hinge Assemblies Follow the steps below for disassembly. Note: The hinges on your display may not look exactly like those below. 1. Remove 4 screws (S01) securing the hinges to the rear case, and remove the display.
Page 224: Removing The Covers
Removing the Covers Rear Cover The instructions below describe the all models of the DM-M820. 1. Remove 6 screw caps and screws securing the rear cover. Then, remove the rear cover. screw (S01) screw (S01) rear cover screw (S02) screw (S02) Follow the steps below to assemble the unit.
Page 225: Front Cover
MR Series Technical Reference Manual Front Cover 1. Remove the rear cover. (See page 9-8.) 2. Remove 2 screw caps and screws (S09) securing the front cover. Then, remove the front cover. screw (S09) screw (S09) front cover To install, reverse the removal procedure.
Page 226: Removing The Components (Serial No. *Xxxx00Xxxx*)
Removing the Components (SERIAL NO. *xxxx00xxxx*) When removing the components for which the SERIAL NO is *xxxx01xxxx*, see page 9-27. MSR Assembly or LED Circuit Board 1. Remove the rear cover. (See page 9-8.) 2. Disconnect 1 screw (S01) and remove the front cable clamp. 3.
Page 227: Rear Case
MR Series Technical Reference Manual Rear Case 1. Remove the rear cover. (See page 9-8.) 2. Remove the front cover. (See page 9-9.) 3. Remove the cables. DM-M820-014 DM-M820-013 /015 4. Remove the hinge assemblies from the rear case. (See page 9-10.) 5.
Page 228: Removing The Front Case
Removing the Front Case 1. Remove the rear case.(See page 9-11.) 2. Remove 2 screws (S15) securing the LCD assembly to the front case. After then remove 2 screws (S05) holding 2 ground wires (one on each side) and lift up the ground wires. (The model with a touch panel is used in the illustration below.) screw (S05 ) and ground wire screw (S15)
Page 229: Rear Panel
MR Series Technical Reference Manual Rear panel Follow the steps below for disassembly. 1. Remove the rear cover. (See page 9-8.) 2. Remove the front cover. (See page 9-9.) 3. Remove the rear case. (See page 9-11.) 4. Remove hex screws (S07).
Page 230: Touch Panel Circuit Board
Touch Panel Circuit Board Follow the steps below for disassembly. 1. Remove the rear cover. (See page 9-8.) 2. Remove the front cover. (See page 9-9.) 3. Remove the rear case. (See page 9-11.) 4. Remove the rear panel. (See page 9-13.) 5.
Page 231: Lcd Circuit Board
MR Series Technical Reference Manual LCD Circuit Board Follow the steps below for disassembly for the model DM-M820-014/024 and DM-M820-015/ 025. 1. Remove the rear case. (See page 9-11.) 2. Remove 4 hex screws (S07) (two each for the two connectors). (See page 9-13.) 3.
Page 232 4. Disconnect the 3 cables from the LCD circuit board, and remove 2 screws (1050) holding 2 ground wires and lift up the ground wires. After that remove the 2 screws (1050) securing the plate. cable cable: See Caution below screw (1050) and ground wire screw (1050) and...
Page 233: Inverter Circuit Board
MR Series Technical Reference Manual Inverter Circuit Board Follow the steps below for disassembly for the model DM-M820-014 and DM-M820-015/025. 1. Remove the rear case. (See page 9-11.) 2. Remove 4 hex screws (S07) (two each for the two connectors). (See page 9-13.) 3.
Page 234: Removing The Touch Panel Assembly
Removing the Touch Panel Assembly Follow the steps below to disassemble the touch panel assembly (1056). 1. Remove the rear case. (See page 9-11.) 2. Remove the front case from the front panel unit. (See page 9-13.) 3. Remove the rear panel. (See page 9-13.) 4.
Page 235 MR Series Technical Reference Manual 6. Remove the screws (S05) securing the touch panel assembly to the front panel unit. Then remove the touch panel assembly by lifting up it. screws (S05) touch panel screws (S05) front panel unit Note: Lift up the touch panel assembly carefully.
Page 236 1. Remove the exfoliation paper attached with double-coated electric-conductive tape on the upper plate and lower plates. The illustration below shows the position of the exfoliation paper. exfoliation paper 2. Place the upper plate and the lower plate on the front panel unit, moving them to the center to align the position of the screw holes.
Page 237 MR Series Technical Reference Manual 4. Remove the 6 pieces of exfoliation paper attached to the plates. upper plate (120) exfoliation paper lower plate (121) 5. Use the touch panel position adjust jig to adjust the position of the touch panel.
Page 238: Removing The Touch Panel Unit
CAUTION: To remove the touch panel position adjust jig, lift it up straight. Otherwise it may be damaged. Follow the steps below to attach the touch panel unit (115). Removing the Touch Panel Unit The first step is same to some steps (from 1 to 5) for removing the touch panel assembly(it is indicated in the explainment above).
Page 239 MR Series Technical Reference Manual Note: The front panel unit of the OLD model has only two screw holes. Therefore, when replacing it with new one, attach the new touch panel using two-sided tape instead of screws at two places (G ,H)
Page 240: Lcd
Follow the steps below for disassembly for the model DM-M820-014/024 and DM-M820-015/ 025. Note: If you remove the LCD for the model DM-M820-013/023, follow the steps below except step 5. 1. Remove the rear case. (See page 9-11.) 2. Remove the front case. (See page 9-13.) 3.
Page 241: Switch Circuit Board
MR Series Technical Reference Manual 8. Remove the LCD while pulling the cable from the hole. hole hole To install, reverse the removal procedure. Switch Circuit Board Follow the steps below for disassembly for the model DM-M820-014/024 and DM-M820-015/ 025.
Page 242 7. Remove 1 screw (1050) holding 1 ground wire and lift up the ground wire. After that remove 1 screw (1050) securing the switch circuit board. screw (1050) switch circuit board screw (1050) and ground wire 8. Remove the switch circuit board while pulling the cable from the hole. hole To install, reverse the removal procedure.
Page 243: Removing The Components (Later The Serial No. *Xxxx01Xxxx*)
MR Series Technical Reference Manual Removing the Components (Later the SERIAL NO. *xxxx01xxxx*) If removing components with SERIAL NO *xxxx00xxxx*, see page 9-10. MSR Assembly or LED Circuit Board 1. Remove the rear cover. (See page 9-8.) 2. Disconnect 1 screw (S01) and remove the front cable clamp.
Page 244: Rear Case
Rear Case 1. Remove the rear cover. (See page 9-8.) 2. Remove the front cover. (See page 9-9.) 3. Remove the cables. 4. Remove the hinge assemblies from the rear case. (See page 9-10.) 5. Remove 2 screws (S04) and 2 hex screws (S06) securing the rear case. And remove the rear case.
Page 245: Removing The Front Case
MR Series Technical Reference Manual Removing the Front Case 1. Remove the rear case.(See page 9-11.) 2. Remove 2 screws (S15) securing the LCD assembly to the front case. screw (S15) screw (S15) front panel unit holding LCD assembly front case 3.
Page 246: Rear Panel
Rear panel Follow the steps below for disassembly. 1. Remove the rear cover. (See page 9-8.) 2. Remove the front cover. (See page 9-9.) 3. Remove the rear case. (See page 9-11.) 4. Remove 4 hex screws (S07). DM-M820-014/024/015/025 5. Remove 8 screws (S05) securing the rear panel to the LCD assembly. After that remove the rear panel.
Page 247: Touch Panel Circuit Board
MR Series Technical Reference Manual Touch Panel Circuit Board Follow the steps below for disassembly. 1. Remove the rear cover. (See page 9-8.) 2. Remove the front cover. (See page 9-9.) 3. Remove the rear case. (See page 9-11.) 4. Remove the rear panel. (See page 9-13.) 5.
Page 248: Lcd Circuit Board
LCD Circuit Board Follow the steps below for disassembly. 1. Remove the rear cover. (See page 9-8.) 2. Remove the front cover. (See page 9-9.) 3. Remove the rear case. (See page 9-11.) 4. Remove the rear panel. (See page 9-13.) 5.
Page 249: Inverter Circuit Board
MR Series Technical Reference Manual Inverter Circuit Board Follow the steps below for disassembly. 1. Remove the rear cover. (See page 9-8.) 2. Remove the front cover. (See page 9-9.) 3. Remove the rear case. (See page 9-11.) 4. Remove the rear panel. (See page 9-13.) 5.
Page 250: Dc Jack Board
DC Jack Board Follow the steps below for disassembly. 1. Remove the rear cover. (See page 9-8.) 2. Remove the front cover. (See page 9-9.) 3. Remove the rear case. (See page 9-11.) 4. Remove the rear panel. (See page 9-13.) 5.
Page 251: Removing The Touch Panel Assembly
MR Series Technical Reference Manual Removing the Touch Panel Assembly Follow the steps below for disassembly. 1. Remove the rear cover. (See page 9-8.) 2. Remove the front cover. (See page 9-9.) 3. Remove the rear case. (See page 9-11.) 4.
Page 252 7. Remove four screws (S05) securing the touch panel set to the front panel unit while lifting the touch panel set. screw (S05) screw (S05) Touch panel set (1056) To install, reverse the removal procedure. Note: Attach the touch panel set (1056) after removing dust from the touch panel set and the surface of the LCD with an air sprayer.
Page 253: Lcd
MR Series Technical Reference Manual Follow the steps below for disassembly. 1. Remove the rear cover. (See page 9-8.) 2. Remove the front cover. (See page 9-9.) 3. Remove the rear case. (See page 9-11.) 4. Remove the front case. (See page 9-12.) 5.
Page 254 8. Remove 4 screws (S16) and remove the LCD. screw (S16) LCD (110) screw (S16) Note: When attaching the LCD set, be careful not to insert the cable between the LCD and the frame. To install, reverse the removal procedure. 9-38 Disassembly and Assembly Rev.
Page 255: Switch Circuit Board
MR Series Technical Reference Manual Switch Circuit Board Follow the steps below for disassembly for the model DM-M820-014/024 and DM-M820-015/ 025. Note: If you remove the LCD for the model DM-M820-013/023, follow the steps below except step 5. 1. Remove the rear case. (See page 9-11.) 2.
Page 256: Disassembly And Assembly Of The Im-800
Disassembly and Assembly of the IM-800 This portion of the chapter provides instructions for disassembling the IM-800. WARNING: Wait several minutes after turning off the power and disconnecting the AC before starting disassembly work. This precaution is necessary because as long as this product’s power supply is on, portions of the internal circuits are charged with extremely high voltages.
Page 257: Conceptual Work Diagram For Im-800
MR Series Technical Reference Manual Conceptual Work Diagram for IM-800 IM-800 rear case (203) IM-800 upper case (1009) GASKET, B (226) SPRING, A (227) Riser frame (1006) DC 24V board (225) CD/FDD bracket (1008) CD/FDD bracket (1008) COM port circuit board...
Page 258: Removing The Im-800 Rear Case
Removing the IM-800 Rear Case To remove the IM-800 rear case, follow these steps: 1. Remove 3 screws indicated by the arrows below. IM-800 rear case Remove the IM-800 rear case. To install, reverse the removal procedure. Removing the Covers IM-800 Upper Case 1.
Page 259: Removing The Compornents
MR Series Technical Reference Manual 3. If it is necessary to remove the IM-800 front case assembly (usually it is not necessary to remove it), remove the 5 screws (S11) shown below and remove the IM-800 front case assembly. screw (S11)
Page 260: Com Port Circuit Board Assembly
COM Port Circuit Board Assembly 1. Remove the IM-800 upper case. (See page 9-42.) 2. Remove the riser frame. (See page 9-43.) 3. Remove the screw (S13) securing the COM port circuit board (indicated below) to remove the COM port circuit board. screw (S13) COM port circuit board PCI Card...
Page 261: Raid Card
MR Series Technical Reference Manual RAID Card A RAID card can be inserted into the upper slot on the riser frame. 1. Remove the IM-800 upper case. (See page 9-42.) 2. Remove the riser frame. (See page 9-43.) 3. Remove the HDD cable from the RAID card.
Page 262: Riser Circuit Board
Riser Circuit Board 1. Remove the IM-800 upper case. (See page 9-42.) 2. Remove the riser frame. (See page 9-43.) 3. Remove the screw (S13) securing the COM port circuit board (indicated below) to remove the COM port circuit board. screw (S13) COM port circuit board 4.
Page 263 MR Series Technical Reference Manual 3. Remove the DC24V board by the procedures of 1 - 3. 4. Remove the cable of the power supply unit. To install, reverse the removal procedure. Note: Install the Power supply connecter for the DC 24V board just level with the rear case surface.
Page 264 SPRING, A 1. Remove the IM-800 upper case. (See page 9-42.) 2. Remove the SPRING ,A from the frame as the figure. SPRING, A DC24V board Install by the following procedure 1. Remove the double-sides tape under the frame. 2. Paste a new double-sides tape ,A under the frame. Frame Double-sides tape ,A 3.
Page 265: Cd/Fdd Bracket
MR Series Technical Reference Manual CD/FDD Bracket 1. Remove the IM-800 upper case. (See page 9-42.) 2. Remove the CD-ROM cable (A), the audio cable (B), and the CD-ROM power cable (C) indicated below. Then remove the screws (S13) from locations D, E and F, also indicated below.
Page 266 Note: The position of the power supply cable is different for 3.5”HDD or 2.5”HDD. 3.5”HDD Model Power 3.5"HDD CD-ROM supply 2.5”HDD Model Power 2.5"HDD CD-ROM supply 4. Remove the FDD cable from the FDD circuit board. FDD circuit board 9-50 Disassembly and Assembly Rev.
Page 267: Cd-Rom
MR Series Technical Reference Manual CD-ROM 1. Remove the IM-800 upper case. (See page 9-42.) 2. Remove the CD/FDD bracket. (See page 9-49.) 3. Remove the four screws (1020) indicated in the below illustration. Note: Rest two screws (1020) is attached to the side of opposite plate.
Page 268: Fdd
1. Remove the IM-800 upper case. (See page 9-42.) 2. Remove the CD/FDD bracket. (See page 9-49.) 3. Remove the CD-ROM from the CD/FDD bracket. (See page 9-51.) 4. Remove the two screws (S12) indicated in the below illustration. screw (S12) CD/FDD bracket 5.
Page 269: Hdd Bracket
MR Series Technical Reference Manual HDD bracket 1. Remove the IM-800 upper case. (See page 9-42.) 2. Remove the riser frame. (See page 9-43.) 3. Remove the CD/FDD bracket. (See page 9-49.) 4. Remove the HDD power cable (P3) from the HDD.
Page 270 6. Remove the HDD cable(216) from the Main circuit board. HDD cable 9-54 Disassembly and Assembly Rev. I...
Page 271: Hdd
MR Series Technical Reference Manual 3.5”HDD The IM-800 has 3.5”HDD type and 2.5”HDD type. 1. Remove the IM-800 upper case. (See page 9-42.) 2. Remove the riser frame. (See page 9-43.) 3. Remove the CD/FDD bracket. (See page 9-49.) 4. Remove the HDD bracket, HDD power cable and HDD cable. (See page 9-53.) 5.
Page 272 CAUTION: Be careful not to drop the HDD when you remove it from the HDD bracket. 7. Pull out the 3.5”HDD from the HDD bracket while lifting up the 3.5”HDD in the direction of the arrow. Then disconnect the HDD cable and remove the 3.5”HDD. 3.5”HDD HDD cable To install, reverse the removal procedure.
Page 273 MR Series Technical Reference Manual 2.5”HDD The IM-800 has 3.5”HDD type and 2.5”HDD type. 1. Remove the IM-800 upper case. (See page 9-42.) 2. Remove the riser frame. (See page 9-43.) 3. Remove the CD/FDD bracket. (See page 9-49.) 4. Remove the HDD bracket, HDD power cable and HDD cable. (See page 9-53.) 5.
Page 274 CAUTION: Be careful not to drop the HDD when you remove it from the HDD bracket. Be careful not to pinch the HDD cable when screwing. 7. Pull out the 2.5”HDD from the HDD bracket while lifting up the 2.5”HDD in the direction of the arrow.
Page 275 MR Series Technical Reference Manual 10. To remove the second 2.5”HDD remove the four screws shown in the figure below securing the HDD and remove the SHORTPLUG for the 2.5”HDD. 2.5”HDD SHORT PLUG When you install two 2.5”HDD, the master or slave can be installed on the top or bottom.
Page 276: Dimm
DIMM 1. Remove the IM-800 upper case. (See page 9-42.) 2. Remove the CD/FDD bracket. (See page 9-49.) 3. Open the tabs securing the DIMM at each end, as shown below. Then lift the DIMM out of the socket. To install, reverse the removal procedure. 9-60 Disassembly and Assembly Rev.
Page 277: System Fan
MR Series Technical Reference Manual System Fan 1. Remove the IM-800 upper case. (See page 9-42.) 2. Remove the CD/FDD bracket. (See page 9-49.) 3. Disconnect the system fan cable from the connector indicated below. system fan cable 4. Remove the two screws (1015) securing the system fan to the frame.
Page 278: Switch Cable Assembly (218)
Switch cable assembly (218) 1. Remove the IM-800 upper case. (See page 9-42.) 2. Remove the CD/FDD bracket. (See page 9-49.) 3. Disconnect switch cable assembly (218) from the connector indicated below. power switch cable 4. Disattach the hooks of the power switch from the frame back side. (The illustration below shows the front side of the frame.) power switch hooks...
Page 279: Cpu Cooler And Cpu
MR Series Technical Reference Manual CPU Cooler and CPU Follow the steps below for removal. CAUTION: The CPU cooler on the CPU may be hot after you turn off the power. Wait until it cools before you remove it. Note: When you replace a CPU, you must replace the CPU cooler too because the silicone that attaches the cooler to the CPU will come off when you take the CPU cooler off of the CPU.
Page 280 CAUTION: Remove the clip very carefully to avoid damaging any main circuit board components. 6. After you have unhooked one side of the CPU cooler, you can easily remove the CPU cooler by tilting it toward the other side and lifting it off. 7.
Page 281: Speaker
MR Series Technical Reference Manual Speaker 1. Remove the IM-800 upper case. (See page 9-42.) 2. Remove the riser frame. (See page 9-43.) 3. Remove the CD/FDD bracket. (See page 9-49.) 4. Remove the HDD bracket. (See page 9-53.) 5. Remove the Power Supply. (See page 9-67.) 6.
Page 282 Install the Speaker by the following procedure 1. Peel off the tape of the Speaker Spacer and paste it on the speaker. 2. Adjust the Speaker cable to the lack of the Speaker holder and put the Speaker holder on the speaker.
Page 283: Power Supply
MR Series Technical Reference Manual Power Supply 1. Remove the IM-800 upper case. (See page 9-42.) 2. Remove the riser frame. (See page 9-43.) 3. Remove the CD/FDD bracket. (See page 9-49.) 4. Remove the HDD bracket. (See page 9-53.) 5.
Page 284 8. Remove the power supply from the lower frame by first moving it in the direction of arrow 1, then in the direction of arrow 2. lower frame To install, reverse the removal procedure. Note: During reassembly confirm that the power supply is attached to the lower frame as shown in the illustration above.
Page 285: Main Circuit Board
MR Series Technical Reference Manual Main Circuit Board 1. Remove the IM-800 upper case. (See page 9-42.) 2. Remove the riser frame. (See page 9-43.) 3. Remove the CD/FDD bracket. (See page 9-49.) 4. Remove the HDD bracket. (See page 9-53.) 5.
Page 286 To install, reverse the removal procedure. Note: When you change the main circuit board, you can use both the CPU and the CPU cooler attached to the old board. You need not to replace the CPU or the CPU cooler. CAUTION: Also, when you place the cable of power supply, put it under the USB cable.
Page 287: Appendix A Jumper Settings
MR Series Technical Reference Manual Appendix A Jumper Settings IM-800 Jumper Settings The jumper settings for the IM-800 are as follows: Jumper Function Setting Main control JP10 Clearing the CMOS 1-2: Normal (default) board 2-3: Clear the CMOS RAM *1...
Page 288: Dm-M820 Jumper Settings
DM-M820 Jumper Settings Jumper settings for the touch panel board Jumper Location Set 1 > Set 10 SET 1, 2, and 3 are shorted. The others are open. LED of DM-M820 T/P board When power is supplied, the red LED lights. During data communication the green LED blinks.
Page 289: Appendix B Parts Information
MR Series Technical reference Manual Appendix B Parts Information Part Life The following table shows the life of IM-800 parts. Table B-1 IM-800 part life Ref.# Part name Life CPU cooler Approximately 80,000 45°C hours. Power supply fan (*) Approximately 70.000 45°C...
Page 290: Part List Dm-M820-013/023/113/123
Confidential Part List DM-M820-013/023/113/123 Table B-1 DM-M820-013/023 /113/123 Ref. # Name for technical reference manual Name for spare parts price list Part supply Unit Cap, A Cap, A Front cover Cable, cover, front Rear cover Cable, cover, rear Rear case LCD, rear assembly Front case LCD, front case...
Page 291: Dm-M820-013/023/113/123 Case Block
MR Series Technical reference Manual DM-M820-013/023/113/123 Case Block 1053 1055 1054 1041 1055 1054 1042 Rev. I Parts Information Appendix B-3...
Page 292: Dm-M820-013/023/113/123 Component Block
Confidential DM-M820-013/023/113/123 Component Block 1050 1050 1050 1050 1050 1052 Appendix B-4 Parts Information Rev. I...
Page 293: Dm-M820-013/023/113/123 Base Unit Block
MR Series Technical reference Manual DM-M820-013/023/113/123 Base Unit Block 1049 1048 1048 1046 1047 1043 Rev. I Parts Information Appendix B-5...
Page 294: Parts List Dm-M820-014/024/114/124 (Serial No. *Xxxx00Xxxx
Confidential Parts list DM-M820-014/024/114/124 (SERIAL NO. *xxxx00xxxx*) Table B-2 DM-M820-014/024 /114/124 Name for technical Name for spare parts Part Ref. # reference manual price list supply Unit Cap, A Cap, A Front cover Cable, cover, front Rear cover Cable, cover, rear MSR assembly MSR, assembly Rear case...
Page 295 MR Series Technical reference Manual Table B-2 DM-M820-014/024 /114/124 Name for technical Name for spare parts Part Ref. # reference manual price list supply Unit 1041 Front panel unit 1042 Rear panel 1043 Bottom plate 1044 Clamps 1045 LED circuit board...
Page 296: Dm-M820-014/024/114/124 (Serial No. *Xxxx00Xxxx*) Case Block
Confidential DM-M820-014/024/114/124 (SERIAL NO. *xxxx00xxxx*) Case Block 1053 1055 1054 1045 1055 1054 1041 1044 1042 Appendix B-8 Parts Information Rev. I...
Page 297: Dm-M820-014/024/114/124 (Serial No. *Xxxx00Xxxx*) Component Block
MR Series Technical reference Manual DM-M820-014/024/114/124 (SERIAL NO. *xxxx00xxxx*) Component Block <DM-M820-114/124> <DM-M820-014/024 Old type> <DM-M820-014/024 New type> <New Type> <Old Type> 1057 1050 1050 1050 1050 1050 1050 1050 1050 1050 1050 1052 1052 1051 1051 1051 1051 Rev. I...
Page 298: Dm-M820-014/024/114/124 (Serial No. *Xxxx00Xxxx*) Base Unit Block
Confidential DM-M820-014/024/114/124 (SERIAL NO. *xxxx00xxxx*) Base unit Block 1049 1048 1048 1046 1047 1043 Appendix B-10 Parts Information Rev. I...
Page 299: Parts List Dm-M820-014/024/114/124 (Later The Serial No. *Xxxx01Xxxx
MR Series Technical reference Manual Parts list DM-M820-014/024/114/124 (Later the SERIAL NO. *xxxx01xxxx*) Table B-3 DM-M820-014/024 /114/124 Name for technical Name for spare parts Part Ref. # reference manual price list supply Unit Cap, A Cap, A Front cover Cable, cover, front...
Page 300 Confidential Table B-3 DM-M820-014/024 /114/124 Name for technical Name for spare parts Part Ref. # reference manual price list supply Unit 1049 Screw, M 1050 Screw, N 1051 Screw, O 1052 Screw, P 1053 Screw, Q 1054 Scrwe, R 1055 Screw, S 1056 Screw, T...
Page 301: Dm-M820-014/024/114/124 (Later The Serial No. *Xxxx01Xxxx*) Case Block
MR Series Technical reference Manual DM-M820-014/024/114/124 (Later the SERIAL NO. *xxxx01xxxx*) Case Block 1053 1055 1054 1045 1055 1054 1041 1044 1042 Rev. I Parts Information Appendix B-13...
Page 302: Dm-M820-014/024/114/124 (Later The Serial No. *Xxxx01Xxxx*) Component Block
Confidential DM-M820-014/024/114/124 (Later the SERIAL NO. *xxxx01xxxx*) Component Block 1050 1050 1050 1051 1050 1052 1054 Appendix B-14 Parts Information Rev. I...
Page 303: Dm-M820-014/024/114/124 (Later The Serial No. *Xxxx01Xxxx*) Base Unit Block
MR Series Technical reference Manual DM-M820-014/024/114/124 (Later the SERIAL NO. *xxxx01xxxx*) Base unit Block 1049 1048 1048 1046 1047 1043 Rev. I Parts Information Appendix B-15...
Page 304: Parts List Dm-M820-015/025/115/125 (Serial No. *Xxxx00Xxxx
Confidential Parts list DM-M820-015/025/115/125 (SERIAL NO. *xxxx00xxxx*) Table B-4 DM-M820-015/025/115/125 Name for technical reference Name for spare parts price Part Ref. # manual list supply Unit Note Cap, A Cap, A Front cover Cable, cover, front Rear cover Cable, cover, rear Rear case LCD, rear assembly Front case...
Page 305 MR Series Technical reference Manual Table B-4 DM-M820-015/025/115/125 Name for technical reference Name for spare parts price Part Ref. # manual list supply Unit Note 1046 Screw, J 1047 Screw, K 1048 Screw, L 1049 Screw, M 1050 Screw, N...
Page 306: Dm-M820-015/025/115/125 (Serial No. *Xxxx00Xxxx*) Case Block
Confidential DM-M820-015/025/115/125 (SERIAL NO. *xxxx00xxxx*) Case Block 1053 1055 1054 1055 1041 1054 1042 Appendix B-18 Parts Information Rev. I...
Page 307: Dm-M820-015/025/115/125 (Serial No. *Xxxx00Xxxx*) Component Block
MR Series Technical reference Manual DM-M820-015/025/115/125 (SERIAL NO. *xxxx00xxxx*) Component Block <Old Type> <New Type> 1057 1050 1050 1050 1050 1050 1050 1050 1050 1050 1050 1052 1052 1051 1051 1051 1051 Rev. I Parts Information Appendix B-19...
Page 308: Dm-M820-015/025/115/125 (Serial No. *Xxxx00Xxxx*) Base Unit Block
Confidential DM-M820-015/025/115/125 (SERIAL NO. *xxxx00xxxx*) Base unit Block 1049 1048 1048 1046 1047 1043 Appendix B-20 Parts Information Rev. I...
Page 309: Parts List Dm-M820-015/025/115/125 (Later The Serial No. *Xxxx01Xxxx
MR Series Technical reference Manual Parts list DM-M820-015/025/115/125 (Later the SERIAL NO. *xxxx01xxxx*) Table B-5 DM-M820-015/025 /115/125 Name for technical Name for spare parts Part Ref. # reference manual price list supply Unit Cap, A Cap, A Front cover Cable, cover, front...
Page 310 Confidential Table B-5 DM-M820-015/025 /115/125 Name for technical Name for spare parts Part Ref. # reference manual price list supply Unit 1053 Screw, Q 1054 Scrwe, R 1055 Screw, S 1056 Screw, T Appendix B-22 Parts Information Rev. I...
Page 311: Dm-M820-015/025/115/125 (Later The Serial No. *Xxxx01Xxxx*) Case Block
MR Series Technical reference Manual DM-M820-015/025/115/125 (Later the SERIAL NO. *xxxx01xxxx*) Case Block 1053 1055 1054 1055 1041 1054 1042 Rev. I Parts Information Appendix B-23...
Page 312: Dm-M820-015/025/115/125 (Later The Serial No. *Xxxx01Xxxx*) Component Block
Confidential DM-M820-015/025/115/125 (Later the SERIAL NO. *xxxx01xxxx*) Component Block 1050 1050 1050 1051 1050 1052 1054 Appendix B-24 Parts Information Rev. I...
Page 313: Dm-M820-015/025/115/125 (Later The Serial No. *Xxxx01Xxxx*) Base Unit Block
MR Series Technical reference Manual DM-M820-015/025/115/125 (Later the SERIAL NO. *xxxx01xxxx*) Base unit Block 1049 1048 1048 1046 1047 1043 Rev. I Parts Information Appendix B-25...
Page 314: Parts List (Im-800 For 3.5"Hdd Model
Parts list (IM-800 for 3.5”HDD Model) Table B-6 IM-800 for 3.5”HDD Model Ref. # Name for technical reference manual Name for spare parts price list Part supply Unit Label LABEL,EPSON LOGOTYPE,ECW4010 IM-800 front case assembly CASE,FRONT,ASS'Y IM-800 rear case CASE,REAR DIMM DIMM CPU, Celeron 3.5”HDD...
Page 315 MR Series Technical reference Manual Table B-6 IM-800 for 3.5”HDD Model Ref. # Name for technical reference manual Name for spare parts price list Part supply Unit 1011 Screw, E,IM-800 1013 CD-ROM cable 1014 power supply FANP 1015 Screw for FAN, Screw for USB interface...
Page 316: Im-800 For 3.5"Hdd Model Component Block
Confidential IM-800 for 3.5”HDD Model Component Block 1002 1019 1009 1020 1018 1004 1008 1020 1013 1020 1020 1006 1024 1001 1010 1016 1017 1011 1003 1015 1011 1007 1012 1015 1011 1005 Appendix B-28 Parts Information Rev. I...
Page 317: Parts List (Im-800 24V Model
MR Series Technical reference Manual Parts list (IM-800 24V model) Table B-7 IM-800 3.5”HDD with TM Printer Power Supply and Speaker Model Ref. # Name for technical reference manual Name for spare parts price list Part supply Unit Label LABEL,EPSON...
Page 318 Confidential Table B-7 IM-800 3.5”HDD with TM Printer Power Supply and Speaker Model Ref. # Name for technical reference manual Name for spare parts price list Part supply Unit 1001 Connector plate 1002 CD cover 1003 LED holder 1004 Front case 1005 Lower frame 1006...
Page 319: Im-800 24V For 3.5"Hdd Model And Speaker Model Component Block
MR Series Technical reference Manual IM-800 24V for 3.5”HDD Model and Speaker Model Component Block 1002 1019 1009 1020 1018 1004 1008 1020 1013 1020 1020 1025 1006 1024 1001 1010 1016 1017 1011 1003 1015 1011 1007 1012 1015...
Page 320: Parts List (Im-800 For 2.5"Hdd Model And Speaker Model
Parts list (IM-800 for 2.5”HDD Model and Speaker Model) Table B-8 IM-800 for 2.5”HDD Model and Speaker Model Ref. # Name for technical reference manual Name for spare parts price list Part supply Unit Label LABEL,EPSON LOGOTYPE,ECW4010 IM-800 front case assembly CASE,FRONT,ASS'Y IM-800 rear case CASE,REAR DIMM DIMM CPU, Celeron 2.5”HDD...
Page 321 MR Series Technical reference Manual Table B-8 IM-800 for 2.5”HDD Model and Speaker Model Ref. # Name for technical reference manual Name for spare parts price list Part supply Unit 1006 Riser frame 1007 HDD bracket 1008 CD/FDD bracket 1009...
Page 322: Im-800 For 2.5"Hdd Model And Speaker Model Component Block
Confidential IM-800 for 2.5”HDD Model and Speaker Model Component Block 1002 1019 1009 1020 1018 1004 1008 1020 1013 1020 1020 1006 1024 1001 1010 1016 1017 1011 1003 1015 1011 1007 1012 1015 1011 1005 1023 1022 Appendix B-34 Parts Information Rev.
Page 324 EPSON SEIKO EPSON CORPORATION...

This manual is also suitable for:

Im-800 Dm-m820

Epson MR Series Technical Reference Manual

Chapter 1 Features and Overview

Chapter 2 Setup for the IM-800 and the DM-M820

Chapter 3 Hardware Specifications

Chapter 4 OS and Drivers

Chapter 5 BIOS Functions

Chapter 6 Operation of the IM-800 and the DM-M820

Chapter 7 Maintenance and Adjustment

Chapter 8 Troubleshooting

Chapter 9 Disassembly and Assembly

Appendix A Jumper Settings

Appendix B Parts Information

Quick Links

Troubleshooting

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Summary of Contents for Epson MR Series