Software Problems - IBM System x3850 X6 Installation And Service Manual

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Table 53. Symptoms and user actions for server startup problems (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

v See Chapter 5, "Parts listing, System x3850 X6 and x3950 X6 Types 3837 and 3839," on page 205 to determine

which components are customer replaceable units (CRU) and which components are field replaceable units

v If an action step is preceded by (Trained service technician), that step must be performed only by a Trained

service technician.

Software problems

Use this information to solve software problems.

Table 54. Symptoms and user actions for software problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

v See Chapter 5, "Parts listing, System x3850 X6 and x3950 X6 Types 3837 and 3839," on page 205 to determine

which components are customer replaceable units (CRU) and which components are field replaceable units

v If an action step is preceded by (Trained service technician only), that step must be performed only by a Trained

service technician.

You suspect a software

System x3850 X6 and x3950 X6 Types 3837 and 3839: Installation and Service Guide

1. To determine if a software problem exist, verify the following:

a. If a new hardware, software, firmware or device driver has been installed

or updated, verify that it is supported on the server by checking the

ServerProven list at http://www.ibm.com/systems/info/x86servers/

serverproven/compat/us/.

2. If you received any error messages when using the software, see the

information that comes with the software for a description of the messages and

System x3950 x6