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Software problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 3020," on page 23 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
You suspect a software
problem.
Diagnostic programs, messages, and error codes
The diagnostic programs are the primary method of testing the major components
of the DPI blade. If you cannot find a problem by using the diagnostic programs,
see "Solving undetermined problems" on page 60 for information about testing the
DPI blade.
56
IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide
Action
1. If you receive any error messages when you use the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
2. Contact your place of purchase of the software.
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