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Power problems
Symptom
The server does not turn on.
The server does not turn off.
Serial port problems
For more information about the serial port, see the Option Installation Guide on the
IBM Eserver Documentation CD.
Symptom
The number of serial ports
identified by the operating
system is less than the number
of serial ports that are installed.
A serial device does not work.
Software problems
Symptom
You suspect a software
problem.
Suggested action
v Make sure that the server power cord is connected to the server and a working
electrical outlet.
v Make sure that the type of memory that is installed is supported by your server.
v If you just installed an option, remove it, and restart the server. If the server now
turns on, you might have installed more options than the power supply supports.
If the problem remains, call for service.
Determine whether you are using an ACPI or non-ACPI operating system.
If you are using a non-ACPI operating system, complete the following steps:
1. Press Ctrl+Alt+Delete.
2. Turn off the server by using the power-control button. You might need to press
and hold the power-control button for 5 seconds to force the server to turn off.
If the problem remains or if you are using an ACPI operating system, call for
service.
Suggested action
Make sure that:
v Each port is assigned a unique address in the Configuration/Setup Utility
program and none of the serial ports are disabled.
v The serial port adapter, if you installed one, is seated correctly.
If the problem remains, call for service.
Make sure that:
v The device is compatible with the server.
v The serial port is enabled and is assigned a unique address.
v The device is connected to the serial port and the serial port is connected to
serial connector (COM1) on the system board.
If the problem remains, call for service.
Suggested action
To determine whether the problem is caused by the software, make sure that:
v Your server has the minimum memory needed to use the software. For memory
requirements, see the information that comes with the software. If you have just
installed an adapter or memory, the server might have a memory-address
conflict.
v The software is designed to operate on your server.
v Other software works on your server.
v The software that you are using works on another server.
If you received any error messages when using the software, see the information
that comes with the software for a description of the messages and suggested
solutions to the problem.
If the problem remains, contact your place of purchase of the software.
Chapter 5. Solving problems
47
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