Maintenance Service - Fujitsu PRIMERGY RX600 S3 User Manual

Chapter 9 Operation and Maintenance

9.8 Maintenance Service

This section explains the details of the maintenance service.
If the cause of the failure is uncertain or if the original condition cannot be restored,
contact an office listed in the "Contact Information" of "Start Guide".
Before contact them, refer to "10 Support & Service" of "Start Guide".

9.8.1 Maintenance Service

Maintenance Support Period
The maintenance support period is for five years after the purchase of the server.
Non-durable Components
Depending on the environment and period of usage there will be non-durable components that require
replacement within the warranty period.
Customers who have signed up to hardware maintenance contract will be provided with replacement
parts free of charge and will have higher priority for replacement. Customers not signed up to hardware
maintenance contract will be charged for operation cost (including the maintenance parts) separately.
Replacing non-durable components
To ensure stable operation of the server system, it is recommended that a maintenance service
agreement be purchased.
Replacement Period for Non-durable Parts
The lifetime of such components is calculated based on appropriate usage environments.
Although the guaranteed range for operation is set between 10 and 35
constant average temperature of 25 degrees. It should be placed in an air-conditioned room.
Types of non-durable components
Component
Battery for the array
controller card
290
table: Non-durable Component List
Regardless of the time the power was turned on and off, the lifetime is 2 years.
°
C, the lifetime is assumed at a
Description