Transferring A Call; Unattended Transfer; Attended Transfer - 3Com VCX Manual

Transferring a Call

When you are on a call, the Transfer feature allows you to send the call from your
telephone to any other internal line. For unattended or attended transfers, if your call
permissions allow, you can send the call to an external line.
You can also transfer a call to another subscriber's voice mail. See Transferring a Call
to Another User's Voice Mail.

Unattended Transfer

In an unattended transfer, you transfer the call without notifying the recipient. You can
either use the Transfer button or the transfer feature code:
1)
and the system prompts you enter a destination number.
2)
The call is disconnected as soon as the transfer starts, which frees up your line. If the
transfer cannot be completed:

Attended Transfer

In an attended transfer, you announce the call to the recipient. You can either use the
Transfer button or the transfer feature code.
To announce a transfer:
1)
and the system prompts you enter a destination number.
2)
The VCX call processor dials the call.
3)
If your telephone is part of a bridged extension, see Call Transfer, Call Conferencing,
and Bridged Line Calls for additional information.
While on a call, press Transfer. The call is placed on hold, you hear a dial tone,
Hang up.
The call is forwarded to the called party's call coverage point (by default, voice mail;
see Configuring a Call Coverage Point.
If the called party's default call coverage point is No Coverage, the call is returned
to (rings back at) your extension. If you are unavailable, the call is forwarded to your
call coverage point.
While on a call, press Transfer.The call is placed on hold, you hear a dial tone,
Dial the extension number to which you want to transfer the call, and press"#"
If the recipient:
a Answers, announce the call. Note that, at this point you cannot return to the
original caller.
If the recipient wants to take the call, press Transfer. Hang up.
If the recipient does not want to take the call, hang up the second call and go
back to the first call by pressing the Access button on which the call originated.
b Does not answer because the line is busy or unreachable, to return to the
original call, hang up the transfer call or press the mapped Release button to see
the original call on Hold. Then press the Hold button to return to the original call.