Transferring A Call; Announced (Screened) Transfer; Blind Transfer - 3Com 3103 User Manual

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HAPTER TANDARD

Transferring a Call

Announced
(Screened) Transfer

Blind Transfer

F
EATURES
When you answer an incoming telephone call, the Transfer feature allows
you to send that call from your telephone to any other internal line or, if
your call permissions allow, to an outside line. To view your permissions,
log in to the NBX NetSet utility and go to My Calling Privileges > Call
Permissions. Your administrator can change your call permissions.
Before you complete a transfer, you can announce to the recipient that
you are transferring a call. The recipient can then decide whether to take
the call. To announce a transfer:
1 While on a call, press the Transfer button. The system places the caller
on hold and selects a new line.
2 Dial the number to which you want to transfer the call. OR choose the
number from the Directory or Speed Dial lists.
3 When the recipient answers, announce the call.
If the recipient wants to take the call, press Transfer again to
complete the transfer. OR press the Complete soft button.
If the recipient does not want to take the call, press the Exit soft
button. The call you tried to transfer is now on hold.
Your administrator can disable Announced Transfers (by enabling the One
Button Transfer feature) for the entire NBX system. When that setting is
enabled, every time that you transfer a call, the call is transferred as soon
as you dial the extension and hang up — without waiting for you to
announce the call. You can also press Release to hang up.
In a blind transfer, you transfer the call without notifying the recipient:
1 While on a call, press the Transfer button. The system places the caller
on hold and selects a new line.
2 Dial the number to which you want to transfer the call. OR choose the
number from the Directory or Speed Dial lists.
3 As soon as you hear a full ring, press the Transfer button and hang up.
OR press the Complete soft button. (If you press the Transfer or
Complete button too soon after you dial the number, the transfer might
not occur.)